Bug Reports

I was really excited to learn at Max that you can now post Instagram Reels and Stories from Express. However when I try to create an Instagram Story using a static JPG image I get the following; “Instagram accepts 1 video in MP4 or MOV format to publish to Stories. Try switching the post type to "Post" for more flexibility”Instagram DOES allow static images to be posted as Reels and Stories. Is this a bug, or will I be stuck using Facebook scheduler for Reels / Stories? Thanks - CES

I am having trouble downloading PDFs. Keeps failing

Every time I select a photo to upload to a project the app restarts and goes back to the project without the image. I restarted the phone (iPhone 16 pro with iOS 18.4), no luck. I have the latest app version in the App Store. I've had the problem for several days. It does the same if I try to start a project from an image, the app just restarts. I've tried on WiFi and cell service , and tried multiple different images as well. Nothing seems to help. 

Hello guys. I am a premium adobe express member. When I do a new work, the content does not load and I get a white screen. No photos are loading. I deleted it, restored it, turned off wifi and connected with mobile data, cleared the cache but the problem still persists. 

Hi guys I'm not sure if anyone else is having a similar issue but since the update I can no longer do anything really on adobe express I try to use the free gestures and add an image to something I'm creating using my camera roll upload but everytime it's not working and coming up with the subscription options again. I've never once had to do this before it's always worked for me and I've been using the app for 5 years or so now 

When I download my file it sits at 90% and then it gives me an error. I've tried a lot of different ways to fix this issue and nothing has worked.

Please help with the following issues in Adobe Express: Unauthorized Webpages in Account: I’m a student at Full Sail University. I have 8 webpages in my student account that do not belong to me. The webpages are not invites or collaborations. I have no access to the webpages and the content is not editable. These pages show the username and email, and when clicking on the cover image for the location it leads to "Your Stuff," which is currently empty. The webpages seem to belong to fellow students at Full Sail University.Issues with Shared Links: When sharing content through Adobe Express, the "View Only Link" redirects to the Adobe Express page. Viewers are confused because they need to click on "Continue with no Sign-up or Login" to access the content. This is creating problems for when sharing final projects with instructors at college and the Adobe Express group on Facebook. The viewer can’t  automatically see the content perhaps only if your sign-in to Adobe CC.  &n

You can't sort by size and you can't select more than one thing and delete them. You could very easily, but it's literally purposefully omitted, so you can't.

I have Adobe Express Premium and am unable to schedule a post including a stock Thanksgiving video for my business. Error message below happens when attempting to post from the web host. If anyone has any input I'd appreciate it.  

I am an educator and created classes yesterday. However, when I click on my classroom tab, I can only see 3 of the sections.If I click on the assignment link I sent to my students for the missing section, I can get to the class that way, so I know they exist at least. 

Images look fine in the Adobe Express App via the content scheduler however when they are posted, the images are saturated and the quality is reduced.  Image below - right post is via adobe express, left image uploaded directly.Anyone else experienced this?

I have a new iPod pro updated 328 GB of free storage tried showing the issue as good as I can with the allowed 47 mb I can upload what's up with that ?do you want to be aware of issues or no it's 2025 just about all your camera are 1080 + I'm supposed to mess with a clip for a half hour to reduce quality so I can upload longer then 10 second clip? It's like having a 500 text limit and you want someone to explain a issue uploading the clip was as frustrating as the app I'm not touching the screen in the video and you can see what I'm working on just kind of does its thing sometimes it's worse but you know how it is when your trying to prove a point im paying good money to be frustrated on the regular I can't be the only one having this problem 

Express doesn't load in iOS Lockdown mode, even if the we configuration for it is disabled in iOS settings under privacy. Other apps, like your own Lightroom does work with Lockdown mode enabled without a problem. You have some old code or API that you ignore. I reported this bug months ago. 

Hi,  I'm working with custom made templates (sjablonen in Dutch) in Adobe Express. We've created our own Templates in our own housestyle. But when I use a template to create a document and work in it, I very often get the below message. The English translation is: You don't have access to this documentRenew the page to contact the doucment owner or go back to start. Buttons: Back to start / Renew This message is really strange, since it's my document I'm woking on, I'm the owner.  When I get this message I can't continue working and need to start again. Is this a known bug and does anyone know what causes this, and how I can solve this? Thanks.   

When im downloading a video that i have created in express, the result turns in to just a black screen. Why is that? Have tried it now on different computers etc... still the same thing

I'm a subscriber.  I have uninstalled and re-installed, checked my files, folders, and libraries, but there is nothing there.It says I've used 121GB of 100GB and doesn't offer any clues as to where these files are.I see other people have experienced this over the past two years with no satisfactory explanation.  

Hi Adobe Express Team, I was working for ages on my adobe express portfolio webpage to create a portfolio for my friend. This involved uploading photos and many pages of text. Then when I went to publish the link it the "share" button was completely greyed out and it had deleted all of my pages.  I can't see any way to look at version history so now i've lost 2 hours of my time and also missed an important deadline. Please help. I was using;1. Adobe Express Web Desktop2. Windows 8  Thanks, April  

Generate image not generating

Prompt: Make the female angel a brunette with long hair and slightly darker skin on face, neck, and handsImages below I uploaded an image of a fully clothed female angel with blonde hair and very fair skin. I told the AI image generator to give me a brunette angel with slightly darker skin. First I got male angels even though the reference image was clearly feminine. So I specified a female angel. Then I got 4 lovely options with darker hair and the exact skin tone I was hoping for, but all of them had their breasts half-exposed and pushed up nearly to their chins. So I resubmitted the query with the added qualifier "suitable for young children." However, the results were exactly the same. I'm detecting clear bias of the sort I would expect from 20-year-old males. You really need to work on that.

When I have traslated two words into a differnt language , like Hindi and Bangla. After downloading the document, the translation changes. What I have on my screen is not what has been downloaded. 

 Trying to schedule and save a post in Express. Only 'stock' used were icons from within Express. Have full CC subscription with more than 100 plan credits currently available on Stock. Unsure what the issue is?Using current version of Express in Chrome (Version 133.0.6943.142 (Official Build) (arm64)) on a MacBook Pro M3 Max running OS Sequoia 15.3.1. All updates current. Thanks for any assistance.

I have numerous projects that are meant for different products, however look very similar for uniformity especially when turned into a very small thumbnail. Quite recently, I have realized the Project Name itself no longer appears when I hover over the project thumbnails in the Recent bar in the Home page (in the image, second thumbnail is hovered over, without the Project Name popping up).  This makes it extremely frustrating to differentiate which project is meant for which product due to their uniformity, squeezed into an ant sized thumbnail (and Your Stuff is not even a reasonable workaround, due to an update from months ago enforcing every single image you upload to get added there as an "asset" with no way to disable it, turning it into an eternal garbage area with no good overview). And then I have to head into Your Stuff, filter for specific file types, scroll around, what used to be a single click on the welcome page is now a minor inconvenience that adds up over tim

I have posted some content from the Express mobile app in the last few days and the posts were published successfully. However, these posts are not shown on desktop in the web app's calendar. This does not happen the other way around (posting on web shows up on mobile).

Text generator is down even if i make a new Image with nothing in it but the generative text.

I've scheduled a short reel/video on several platforms more times in the last few weeks (Tiktok, IG, FB, LinkedIn). The videos never get posted and I have to manually upload them to the platforms.