Bug Reports

I type in a description and upload a reference image. Hit generate and it comes up with a picture of a sad dog and say something went wrong, try again later. Was working fine earlier and then started to do this over and over again.

It does not go anywhere, it hase been develope the image for a long time and does not goes anywhere, almost more thatn 5 minutes and still processing

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Gemini 3 crashed, not working on any of my computers or browsers.

I have never been able to any video graphic with firefly. Tired multi internet browers, I always get an error message. something went wrong, cant generate right now ect.I have tried on multiple days over the last few weeks- never have I been able to generate a video using reference images with firefly. I uploaded two jpgs as the first and last frame, I have tried all the settings, adding a description, not have a description doesnt seem to matter.  But If I dont upload a reference images and just to the description it works just fine. What am I doing wrong here?

Image making on most of the platforms on most days is slow and most of images around 80%% above are so bad that no one can use them. It’s a waste of time and effort. It’s terrible. It charges credits but no images show up. It charges credits but it says it takes longer that usual to make the image I wait 10 minutes and still the image is not there and the credits are gone. 

ResultInput 1 Input 2

I’m trying to generate a mockup image of a monitor on a desk with a mouse/keyboard, but the mouse is turned backwards, ive tried 5 times in a row to correct the issue but it keeps the mouse backwards. I’m using all my credits and it’s just getting it wrong over and over. 

Hi yesterday I was making content in my firefly board and out of the blue there was a error and I can’t use my board anymore or download my content. I use Safari browser, I have all updates so I don’t know how to solve this.It is happening a lot since 2026 :( 

I used Adobe Firefly to generate a video using Ray3 HDR with only one frame, thee video finished took my credits and once it finished loading the video will not play and when i download it, it does not play.

 i refreshed a firefly board and it reverted back to an earlier state with no way of recovering my work

Adobe creative cloud adobe firefly generation does not work as it could be, it works very slowly and does not get what it needs.

Dear Adobe Support Team,I recently purchased additional credits for your service, expecting seamless access to video generation. However, every time I attempt to generate a video, I encounter the following error:"Firefly is unavailable. Firefly is at maximum capacity due to high demand. Please try again later."I understand that high demand can lead to temporary service limitations, but as a paying customer, I find it unacceptable to be unable to access a service I have paid for. I would appreciate clarification on this issue and a resolution that ensures I can utilize the credits I purchased.Looking forward to your response.Best regards,Shalev Hadad. 

I have a 3D rendering of a retail store interior. I prompted product to be added to the shelfves down one wall. It went Half-way. I prompted 15 times for it to continue and nothing worked. Moved to a back wall and prompted for “hanging clothing” a dozen times and nothing cam close. I downloaded a picture I wanted to add in Generative Fill. I painted the area and went to the add button to download that picture into firefly and the button does nothing

the generated video was great, but it is missing the audio

Olá. Estamos sistematicamente a ter problemas na geração e edição de video. Este problema não deveria acontecer recorrentemente, porque temos outros geradores de AI como referência e que nos têm permitido manter um ótimo feedback. obg

Van kreditem, érvényes az előfiz1etésem, miért nem tudom napok óta használni. És napok óta választ sem kapok a panaszomra. Miért? Mikor fognak válaszolni, vagy ennyire nem érdekes, ha már egyszer kifizette?

I activate generative fill and it tells me…. We have encountered an issue and can't complete your request at this time

Hi Adobe Support,I’m reaching out again regarding failed Firefly renders (Gemini 3.0) that are still consuming credits without any automatic restoration.This has now happened across multiple billing periods, including last month and again this month. The pattern is the same: a render fails or errors out, no usable output is generated, but the credits are deducted anyway. No refund follows.In previous conversations, I was asked to provide screenshots. The issue is that failed renders are not consistently visible or accessible in the front-end history after the fact, which makes screenshots of past failures technically impossible. I can’t capture UI states that no longer exist.Since render attempts, status codes, and credit deductions are all logged server-side, I’m requesting a backend audit of my account for the following period: last two months, at least.Specifically, I would like: A reconciliation of render attempts vs. successful outputs A count of failed or errored jobs The tot

Icons need to be fixed.  Icons need to be directly over the people.  Person in gray shirt is the "parent" on left side and "adult" on the right side of line.  Person in blue shirt is the "child" on left side and "adult" on right side of line.  Everything else needs to stay the same.  the icons are still not correct.Not sure how to prompt edits that need to be made. 

Hi, I have been trying to create video but each time I have this error. Error: Can't load We can't display the generated video. You can edit and try again. I have attached a screenshot.Can you check what is going on?Thank you so muchSeverine

My complaint is self-explanatory; no further description is needed.

I was promised full freedom to use film until 16.mars - but it has already stopped - what has happened

fireflyで、生成した画像や動画をローカルに保存しようとすると、「保存」のボタンがグレーアウトしてしまう。macbook使用。 

Well I receive an ad from adobe that in firefly there is an option to upscale there quality of a video up to 4k. I used this topaz astra video upscaling tool but when I use my video, then press the button use topaz it generates an image. and this image is not even upscaled.