Bug Reports

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg.  

tried to use veo 3 to generate text to video with first frame reference but generation failed and still charged me 200 credits

 Everything is awful, it has not being able to show my AI generated videos, didn't make them, and tan charge me almost all my credits. I got robbed by Adobe

When I open the Job Log in the creative production, it just keeps reloading the job log page. How can i fix this?

I'm unable to generate anything. I have enough credit but i can't use it to create anything. It says Something went wrong Please try again later. Also it doesn't show how much credit it will use for the generation. Please fax this issue as soon as possible.

whenever i prompt firefly to generate an image and it runs forever then resulting into a bug then my token gets taken for a task I didn’t get an output for

I am creating videos and sometimes each generation consumes hundreds of credits. Firefly consumes the credits even if the generation is failing. Obtaining money for an output that did not happen is deceiving and unethical. Adobe should have  a system in place to check that the output does not exist,  thus return the credits to the user. This is similar to ordering at a restaurant and never getting the food. 

constantly getting charged credits and getting nothing.  I had to buy more credits 3 times last month. If it can’t produce an image then don’t take the credits. Charge the account after the image is produced instead of before. I appreciate the “free” use of some of the lower end AI models, but these are not what I’m losing my credits on. 

i cant render anything nor can i edit any previously rendered images. I get an error everytime. It says i have credits and my internet connection is fine so i dont know whats going on.Edit

My refund adobe autopay cancelling 

i ask the editor to change a color of a shirt and it completely changes the whole image, or gives a black image

Will not generate a video, i hit generate and nothing happens, button becomes unclickable, and no indication of loading or generation present. Cannot generate.  

I provide a reference frame of a natural gas well burning so that a video can be created.  None of the AI models will work.  Only Firefly video works and it changes the image entirely and makes it color.  My prompt asks for the original sepia tone and historic background.  This renders Firefly useless to me.

When I want delete something in my image in Firefly boards it isn’t select anything, it’s just not working. I get notification “you need to use the pencil to select the area”, which I did. I have include a video too.  

chats/urn:aaid:sc:EU:888ab80d-c591-4178-a073-a8a8c1151567输入任何内容会直接跳转到错误页面 

Estando logueada y teniendo los créditos disponibles Firefly no me deja generar imágenes repentinamente después de casi un año de uso.

Edited image, clicked download. Nothing happens.

it says 4 second video consume 80 credits, and 8 seoncds video consumes 160 credits. but i just realized the credits almost burned through half of it

Nel tentativo di generare un’immagine con prompt, mi viene fuori il messaggio descritto nel bug. La connessione funziona, sono due giorni che non riesco a creare immagini.

Taking too long time in generations and 90% generation failed after waiting for long times , my internet is stable and good speed.

You Can See That It's Freezing And Not Getting Any Response From App

getting this every single time and its driving me nuts - paying for a service and it hasnt worked in 2 days :(

ME DICE QUE SE HA PRODUCIDO UN ERROR Y ME QUITA LA IMAGEN DE REFERENCIA  

i have been trying to use the first frame and last frame function on image to video but after multiple attempts and still not once it works