Bug Reports

I created a Boards project with five artboards, periodically closing tab in my browser and reopening Boards to confirm things were being saved; they were.  I proceeded to make changes to these boards and add five more to the project.  When I went to close the tab for the night it gave me the following warning:  I exported the boards as PDFs and closed the tab.  When I reopened it, the original five artboards were there, but the changes and additions were gone.  The generations are still in the History panel, which is better than nothing, but it will take a lot of time to recreate the artboards by copying text from the PDFs. Not sure that I'll bother. I'm always suspicious of cloud apps that don't provide the ability to positively save your work, or even give an indication that the work has been saved.  This is why.

Until sometime in the last week or two, images downloaded from firefly were named a shortened form of the prompt, allowing them to be easily sorted on a local computer.  Now they are all simply named `Firefly.jpg` which is not helpful at all

Bonjour, Firefly refuse mon prompt alors qu'il n'a rien de problématique avec. Je l'ai changé à plusieurs reprise mais rien n'y fait.

 Error de redacción en la palabra "suele" en lugar de "suelte"

I'm using Firefly boards and I have my final image but want to upscale it. The button for Topaz upscale is there and when I click on it I get a transparent box and nothing more.

Yesterday, I got an email stating "You now have access to the Firefly video editor (beta)". I click the link and get an error message that says. "No access. You do not have access to Firefly video editor (beta)"

PAGAMENTO DE 47,00 AO MÊS.QUANTAS IMAGENS POSSO GERAR?

La interfaz no funciona, no me deja escribir las instrucciones. Se ven solamente 2 letras: zd, que fue lo que a la desesperada escribí. Ya recargué la página varias veces y nada. 

All the images in my Firefly board have had their resolution reduced, making them unusable. I downloaded some images to check if it was just some kind of performance optimization, but the downloaded images remain low resolution. I'd like to know what might be happening.

 

I did bye today (one 1 before)  adob firefly pack for 1 month, normely I can make 760 vdo.Now I have no credit and I can't make any vdo but I didn't use theme Pls 🙏 help soon as possible <top>  Casaclass1@gmail.com 

Prezada equipe de suporte da Adobe, Venho por meio deste e-mail relatar um problema com minha recente assinatura do plano Adobe Firefly Pro. No dia de hoje [ou insira a data da compra], realizei a compra do plano Pro. A cobrança no valor de 95,00 já foi processada e confirmada em meu método de pagamento. No entanto, ao acessar o Adobe Firefly, minha conta não reflete a atualização. O sistema ainda me identifica como um usuário da versão gratuita, e não tenho acesso aos recursos premium pelos quais paguei. Já tentei realizar o logout e login novamente, mas o status da assinatura continua incorreto. A conta Adobe associada a esta compra é:[moderator removed personal information] Solicito, por favor, a verificação do pagamento e a ativação imediata dos recursos do plano Pro na minha conta. Aguardo retorno. Atenciosamente, Deyvidy Alves da Silva

Recently i tried generating AI videos using firefly's Veo 3.1 Model and a prompt appeared telling me that you have unlimited points, and today i tried generated video using an image using the same model and it's telling me that i don't have sufficient points and you need to purchase.

Can someone tell me what is objctionable about this image? ALSO Here's a feature request: When an image soes not meet user guidelines, TELL US WHY.

I started a subscription to Firefly last night.  Supposedly, the 775 credits I purchased would allow up to 7 videos.  I created two and the credits were all gone.  Also, the second video didn't use the first frame image I had specified.  Bugs?  Expected behavior?

I tried to generate a video using the AI Veo 3.1 and it used up my credits but didn't generate what I needed it to generate, the text labels in the video did not make sense and there were artifects.

Continious error. MacBook ProOS: Ventura 13.7.8 (22H730)

what is your problem, i've been paying for the adobe create cloud suite for more than 5 years and NOW you're saying that a image that YOU created goes against your rules, show me what rule that is, I am a professor of content creation and have influence many of students to purchase this product but if this issue isn't resolve I will have me and my students go elsewhere, here is the photo YOU will not generate attachedhttps://acrobat.adobe.com/id/urn:aaid:sc:US:bbb43c71-dd8c-48cd-a1bb-dfcbc0900020

I've paid for firefly and it occasionally works for me and most times it won't work. How do I get my money back?

I bought Firefly, the big package with 50.000 kredits, but it has not been working or generating. so I canceled the subscription cause its too expensive for it not to work or generate anything. Im still supposed to be able to use the credits for a month but like I said it has not been working. almost everything Ive downloaded was from before I bought the subscription. I need for it to work or I need my money back...

Ich habe gestern Vektor-Illustrationen generiert. Sie werden heute aber nicht in meinen Verlauf der Daten angezeigt. Wo kann ich diese generierten Vektor Illustrationen finden?

Bom dia, Todas as tentativas de gerar algo com o firefly image 3 dá sempre o erro presente nma imagem?Alguma sugestão?Obrigado. Cump,José Cachado  

I tried the Firefly and created a video. Now I want to try another one. But the previous project is blocking and there is no way to delete the existing content. I tried to create a new project from the start window and tried to upload four pictures. But the system only recognizes generated a suggestion based on one picture. Seams like there is a bug. It is also anoing the you get charge with 400 credits for a not completed delivery.

Whenever I try to generate something in Photoshop using Firefly promt it throws me the message "Something went wrong. Try again later." I tried using the web version of Firefly and it is working, not sure what is happening, it is just Phoshop that is not working as expected.

Bloquearam os serviços fornecidos após a criação de um vídeo