Bug Reports

geo_coyKnown Participant

I gave the ap a video of a K 4 steam engine and ask it to make a longer video with an additional steam engine pushing the first train and pulling two addition passenger cars and a caboose. the ap got it totally wrong and cost me 600 credits

I used this 1st video and ask it to make a second video and add an additional train of the same style pushing the first train. It changed everything and its all wrong

LouisRPParticipant

Error while generating an image

I see this when trying to generate an image with some image references and a long prompt. Could you help?

502

simon_6307Participant

English (UK) accent in Text-to-Avatar just serves up US accent.

In trying to create a Text-to-Avatar video, the 'English (UK)' accent selection just gives a US English accent, either identical or 99% the same. Is this just a bug in beta or is there a work-around to get this UK accent working? All other languages/accents seem to be working even the Indian English.   

4336

JFPublishersKnown Participant

twice on Google 3.1 Nano Banana (latest) the image was literally exactly the same as before. Maybe a millimeter zoomed in but I didn't ask for any zoom. So 20 credits and ZERO changes on edit mode.

two out of six Nano Banana (latest) gens produced zero visible changes. Edit mode, reference image, usual flow. You can look at my gen history edit history on the chameleon.

171

jaxongirmirzo_1819Participant

I used board on firefly, when i use topaz upscale, it did not upscale the video, but did took the prompts about 1000

201

Kishore27905050am7oParticipant

Credits deducted after Firefly image generation failed with network error (no output received)

I attempted to generate an image in Adobe Firefly, but a network error occurred during the process. The generation did not complete, yet my credits were still deducted.I did not receive the final output, so I believe the credit usage is incorrect. Please review this issue and restore the deducted credits if applicable.Kindly let me know the reason for this and how it can be prevented in the future.

351

Tammy28773766j0nrParticipant

No Scroll Bars in Adobe Firefly settings window

Lately there have not been scroll bars in the settings window of adobe firefly text to image generators.  They were there this morning!  Where'd they go?

1121

nolij1Participant

the edit portion is changing the entire image and not the specific things asked to be done. its taking up credits doing this

i ask the editor to change a color of a shirt and it completely changes the whole image, or gives a black image

321

Andrew HamelParticipant

Even with correctly spelled words, 3 of 5 animated text videos generated had incorrectly spelled words in the animation. I am being charged credits for "junk" essentially. Completely unusable.

In 3 of 5 clips generated either Houston (Housston), missed (misset) or FIX (FIIX) was misspelled making the clips completely unusable. Essentially I’m being charged credits for “junk”!

172

RLDigitalCreationsParticipating Frequently

P: Speed-limit error message (merged thread)

This error is preventing me from generating images. No images are in generation when the error occurs. I generated one image and this persistently pops up. Adobe is in free mode currently until April 16, 2026 and I have 8000 credits in my account. I need this fixed immediately.

2356

Donald31543380uujpParticipant

It keeps generating the same video regardless the prompt

141

Eugene SeeParticipant

Is Firefly Creative Production "Crop Images" working?

Is Firefly Creative Production "Crop Images" working? Job log status keep saying “Processing”...

171

uğur canParticipant

P: Ongoing job in Creative production

The process for removing the background from the 121 photos I uploaded is still ongoing. It's been about 4 hours. I can't start a new process because it's also using up my credits. Could you please check it?

918

Chris530530Participant

P: Generation button greyed out for Text to video (merged thread)

Will not generate a video, i hit generate and nothing happens, button becomes unclickable, and no indication of loading or generation present. Cannot generate.

23515

alsdsgParticipant

Otimização de funcionamento da caneta wacom nos quadros. Zoom e clique e arrasta não funcionam adequadamente.

Ao utilizar a caneta digitalizadora no quadro do firefly é difícil navegar, me forçando a retornar ao mouse para executar tarefas simples como zoom e arrastar e soltar de alguns lugares específicos (place on canvas). Sugiro uma otimização para que a caneta funcione corretamente, visto que o trabalho de ilustração/pintura/edição de imagens é mais rápido com a ferramenta em mãos, isso me economizaria tempo de ficar alternando entre caneta e mouse.

281

avpromediaInspiring

firefly ate my credit without generating anything

In the “Video editor (beta)”, I uploaded a starting frame and an ending frame, entered a text description, then click generate.It went busy for minutes. Then when it is done, there is no video, no error message, but 400 credits are gone. Is there a way to get my credits back? This should be easily detectable (no output) on their end and should automatically return the credit.The mode used was veo 3.1.

1022

Crossy84Participant

firefly keeps using a reference image from months ago in every creation. killing my credits

every time i create an image it fills t-shirts, billbaords, flyposters with an reference image i used months ago. it’s completley destroying my credits as i have to redo every generation

542

21HarshParticipant

P: Extended period of loading followed by an error (merged thread)

firefly is not generating image. its loading for 30 minutes then its saying something went wrong and cutting my credits without giving any results

73763

yellowwolfpictures6Participant

All LUMA models (Ray video generators) cannot create. No matter the settings I continuously get error messages.

For all LUMA video generation models, I get a Something Went Wrong error message.

251

Mr-McKParticipant

perfectly normal prompt rejected as against user guidelines

I add the following prompt to an image that was generated in the program and I get prompt declined:“Without touching anything else in the image:1. make the antennae on the head bowed (not sharp bend like they are now). Also change their color to black2. add a thin black moustache”

102

BenBacharachKnown Participant

Prompt is not generating an image, i have tried even cutting it down to just the first sentence

I have tried many combinations, but I can not get this prompt to go through, i keep getting the error; “One or more words may not meet User Guidelines."I even just tried to type in “bunny rabbit” and got the same error, so something is wrong.

222

Mosesmd2Participant

I generated a video and I can't hear anything when they're talking

I generated a video instead of me to hear what they're saying it wasn't talking out am just seeing actions

gcwaltherParticipant

I keep getting an error message when opening an image from PS into Adobe Firefly, the error comes up when I try to animate with Ray 3.14 and Ray hdr.

When exporting and image from PS and directly openning it into Firefly, the error message comes when I try to animate the image with any Luma model. I cannot animate it at all.

101

UriahRamirezParticipant

Im asking to make simple backdrops and its not doing well, when im dont its charging me 500 credit for it now I have to by more and still didn't get the backdrop I wanted

I am wanted to make a simple video of a back screen with a mic lowering but the video generator keeps adding people and various items into my video even when asked to remove. Then it charges my 500 credits and I still dint get the video I was requesting to begin with. I lost all my credits for nothing

111