Bug Reports

There are no export options for images Firefly creates.  I asked Firefly to create an image with 300 DPI and it wont comply.  How do I get export options that are correct so I can use the image in photoshop or illustrator?  

“I’m trying to create a video from photos, but it’s not working. Are there any issues occurring? Please let me know how to fix it.”Let me know if you need any adjustments!

I’ve been a subscriber for at least 10 years. When you started offering image generation for free to new signups for a certain period of time, i was receiving those benefits also with my subscription. Now I am no longer receiving those free generations during the time periods you guys make it available.

i am Using a paid version of Firefly with 6000 credit, i am constantly getting the notification that "Our servers are melting" while generating ?? What is the purpose of Paid version if the error coming constantly!!!

Uploading a photo from gallery doesn't work for me and I have already paid for premium subscription 

Dear Adobe Support Team,I am writing to express my frustration with the persistent malfunction of Firefly’s vector generation feature. Despite multiple attempts using different web browsers—including Safari, Firefox, and Chrome—the tool fails to function properly when I try to create a simple vector using a reference image. Every attempt ends with the same error message:"Un problème est survenu. Veuillez réessayer ultérieurement."This issue has been ongoing, and it is preventing me from using a feature that I am actively paying for as part of my subscription. I expect a professional-grade service to be reliable, and this has been extremely disappointing and disruptive to my workflow.Please investigate this problem and provide a timeline for resolution. Additionally, I would appreciate some form of compensation or explanation for the lack of functionality in a paid product.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,Ludovid

created the image, pushed download, indicates the the image is downloading, doesn’t download to my computer. has always worked before. 

La generazione di immagini con Gemini 3 (nano banana) su Firefly non funziona da 2 giorni. Il messaggio che esce è che troppe persone stanno generando, questo dura da due giorni, in cui per ottenere un’immagine generata bisogna fare svariati tentativi, a volte più di 10, 15 tentativi. 

when Firefly cannot render an image and displays the "Something went wrong" message, it deducts the credits and does not render the image nor replace the debited credits. This happened many times last month and chewed through my credit allotment

I am using adobe FI, I’m using the AI generate feature to “cartoonize” photos for a project however I am no longer able to upload the photo’s. The photos are in the exact same format and of the exact same saze so I don’t understand the issue. Please advise.Thanks Heather Ciprian

I'm trying to put a symbol next to words. it doesn't work, i have to keep generating new pictures using all my credit and all i want to do is move a symbol next to the words. it either takes out the last letter or doesnt place it next to the words. no matter how i try to re-word the same sentence, it doesn't work and keeps generating the same photo and taking my credits. I'm thinking another platform might be better for the things i need, because i cant pay for something that doesn't work 

bye

For some accounts that have no files, creating a Creative Cloud or Firefly project is impossible because “Your stuff” says “Your storage is full”. There are actually no files on the account that are visible to the user. If any files do exist there’s no way to view or delete them. This is observed from the Android Creative Cloud app.

 There is no option to change the Standard feature, Even if i choose the firefly video in the generation also it uses the credits only, i want to use the unlimted standard feature for image to video, guid me where is the option in mail or chat is okay.

Tried to generate in Nano banana but for two days it has told be *Try again, many people are trying to generate right now”. I really need this to work for my job

Not able to generate video from text prompts…

none of my image to videos work. i've tried many times and it says something went wrong every time.

not able to download images generated, they also disappear from the pane, and not listed or generated available in the history

ich habe noch 1492/1500 Credits und firefly sagt ich habe nicht genuig credits und soll welche anfordern??? Firefly / Chrome

Alles entspricht meinen Community Richtlinien!!!!1 Trotzdem werden nur wenige Videos generiert. Wie geht das???? Bitte unbedingt die Richtlinien überprüfen. So macht das Abo kein Spass und ist auch so nicht nutzbar. Danke.

it took 4 sets of credits and didnt generate any images  

I a charged 400 credits per image generation and I get an error message resulting in 400 less credits which I paid for! and NO IMAGE GENERATED WTF! it happened twice. I am owed 800

Hallo, Wenn man ein anderes Seitenverhältnis auswählt z.B. 9:16 kann man die Buttons nicht mehr benutzen also die, die normalerweise zu sehen sind im Bild. Den Stift, Download, Daumen. Die sind dann abgeschnitten oder nicht da.Bitte das entsprechend ändern. Immerhin bekommt Ihr von uns 77 € im Monat, dafür erwarte ich einen fehlerfreien Service. Danke