Bug Reports

Hi, I so have a subscription to the substance-collection and I got a confirmation from adobe, but I am not able to download 3D-assets. It only shows "Subscribe" on each asset (suppose it should be download). Creative Cloud App shows under Assets "start"What could be wrong?Thanks, Albert

Hi, I have previously signed up for a subscription to Substance 3D texturing last year. I cancelled at the end of the first month and had used all 30 credits in the Substance 3D assets library. When I logged on today my account was showing I had "downloads available with my Adobe subscription". I had no active subscriptions. I checked the plans in my Adobe account and it showed no active plans. I have just re-subscribed to the Substance 3D texturing plan and the 30 credits have been added on top. It looks like credits were added to my account even though my subscription had been cancelled. Thank you.

It seems like the Substance Material library has completely disappeared, and all 500 material points have also vanished. I had an Indie subscription and an older version of the Steam permanent license. Everything has disappeared, and I kindly request a restoration.

I'm trying to download the modeling, but I'm seeing this message. Can you help me? 

I am trying to download assets in Library "free asset". However, it is not for free, need to buy.  is that any solution where i don't know to get the free asset in the library?

Hi, I log in to my account but I have 0 points and no materials. I had an old Substance Source account and passed to Adobe, I remember downloading materials from the new source but now I don´t see anything there. My e-mail is the same, I am wondering if it is an account problem.   

I'm having some issues with the asset library. I'm logged in and have credits / points but the consumer technology category has no models?   https://youtu.be/VBOaMjAjZGM    

Hi!The substances I'm trying to download are some listed in this very page: https://substance3d.adobe.com/magazine/substance-3d-assets-in-automotive/This page is showing some exterior automotive car paint, and I was trying to find these assets in the library as I usually do as I have the paid plan and everything, problem is, when I type the name of the substance, they do not appear to be listed in the library. So I'm switching to Google search, and I happen to find them at: - https://substance3d.adobe.com/assets/allassets/1bbd83860ea0e69d52bd46e091dc41c90c4231c5?q=car - https://substance3d.adobe.com/assets/collections/ac2417f95d468684d9124f2e3ea040a97095ccc4/asset/d5002821b25baf57536bc5f9d09fb20f00737d53  but I'm not allowed to download them. I was disappointed since them are showing up in a very public adobe commercial page (firts link) and also because they are very good material. Anybody can give me a clue on what is happening? Thanks in advance!&n

Hi,  I tried to download some of the free assets available from the adobe sustance 3d assets website, and this error message keeps appearing telling me to contact the account adinistrator, but i am the account adinistrator... What is the issue ? What can i do ?  

Can no longer download my 3d assets . Have been using the same account for over a year now and suddenly telling me i dont have authorization.

I have had an ongoing issue where I can't see Substance 3D assets in the CC Desktop app on either my Mac or my Windows (was 10, now 11) PC.I have been in contact with Adobe Support. Still, they can't rectify the issue even after using a remote control to try many things, including complete clean installs and Registry Edits to purge anything from Adobe.It should look like this:(from another user support post)    But instead, I see this:(Screen Cap)Support said they would contact someone else in the back end, but I thought I'd also post this here.Hopefully, it is cleared up because using the web substance 3D asset store via the web launcher is really frustrating.Cheers,Sean

Hello, couple of days ago I made a 3D model of a Lego Brick, and I tried to upload it into the community. But it always gets stuck at making the 3D thumbnail. I've added images of the 3D asset as said in the pop menu about the beta version. Does anyone know how to fix this issue.Here is the Model:Model Specifics:Format: fbx & gblSoftware: BlenderRender Tool: Substance 3D Stager Fardware Specifics:Macbook 2017 intel icore i5Browser Safari

The assets page keeps listing the same stuff over and over which makes browsing a not so fun experience.Are there plans to fix it? Or is that intentional, before I complain too much? 🙂Tom

Eo comprei o pacote adobe completo, ai apareceu a informação que não tinha direito as ferramentas 3D.Comprei o pacote completo das ferramentas 3D, e não consigo acessar a biblioteca do substance 3D assetes...Entendi algo errado, ou isso é um Bug?

Anyone else missing the door panel and one of the hinge sets on the Integrated Microwave model?  Tried downloading it again but got same results. 

I went in a bought the 20$ subtance painter plan, and when i look at my homepage, it said "trial ended" im quite unsure what trial, and i tried to check the history of my account, and didnt find much.I checked paypal and it took my 20$, and i still dont have access to substance painter.it tells me to buy the 20$ plan, but when i do it says i already have it.

My Substance Assets from the Assets store are missing. I have been a Substance Painter user since version 1, before the Adobe purchase. It was under my personal license. Those are the assets that are missing. I had been collecting assests since the store opened, I had all the free ones and was given 50 points of assets as well. Now they are gone. Currently I use an educational license as my main adobe license, as I am a teacher, but I would like to recover my previous assests. 

There are many Scanned/Photogrammetry Assets that have heightmaps that have Visuals Seams.  This makes it incredibly difficult to blend with other Materials as the Height map is one of the most critically important Texture Outputs. The other outputs, including the Normal Map are generally fine, but many Materials need the Heightmaps to be fixed.Example Asset:Lichen_Covered_Cave_Rock_02You can seet the error here in the Height Channel:

Hello, for about a month I've notice that in the Substance 3D Assets website, the items are not loaded till the end whatever family I choose or if I do a personal search. The engine loads 20 or 30 items and then it stops while the loading icon on the bottom reamins active. Even if I reload the page the problem persists.Maybe you have a server issue? I am surprised that nobody posted anything about it till now.Thanks in advance,Dionysios -

Using the CC app (CC Library 3.19.8.2) it is impossible to download a material or send it to Painter. I can "lisence" it (the word appears once I've clicked the asset) but if I try to download/send it just enters an eternal loading animation. If I X out of that I get a small red box saying "failed to send asset {}". 

Hello, I'm running into a very recent issue which appears to only impact some of the newer materials provided in the Adobe Stock (formerly known as Substance Source). I find myself unable to import certain new materials - such as "Metal Air Vent Escher" - either via the option to 'send to Painter' or by downloading and manually importing the resources. The error I am getting is attached as an image to this post. It unfortunately doesn't provide any hints as to what might cause this issue. Many older materials can be imported or sent to Painter perfectly fine, and a lot of new materials also seem to work, but so far I've tried 3 different 'air vent' hard surfaces and each one gives the same problems.