Bug Reports

Hi, I'm working on a brand new desktop with After Effects and suddenly after a few moments of uploading a file, the composition freezes and the timeline also stops moving. It seems to happen to all the new projects I open. I have tired restarting the app but it always freezes and does the same thing after just a few moments in. It also somewhat lags behind when I go to other panels? I'm wondering if this is a problem related to my CPU or GPU. I believe my drivers are all up to date as well if that's the issue. CPU: Ryzen 5 7600XGPU: NVIDIA GeForce RTX 5060Ti 16GBWindows 11

Hello. Recently Ive encountered a serious issue with the After Effects interface. It becomes extremely laggy after any click or action. The problem appears randomly - sometimes the program opens and works fine, but most of the time it freezes constantly.Interestingly, if I move the program window to my second monitor, the issue disappears completely.I’ve already tried the following:Updated and rolled back GPU drivers (twice),Reinstalled After Effects,Removed all third-party plugins,Changed monitor refresh rateSometimes the issue temporarily goes away if I switch between fullscreen and windowed mode, but it always comes back eventually.

Hi use creative cloud desktop to do a free trial on adobe after effect and I want to cancel the plan but when I go to my account it doesn't show so I don't know what to do. I tried to contact adobe but I don't know how and everytime I search for their contact I get a link to a virtual assistance. I didn't use my card to do the free trial so was wondering when the free trial is done will i not get charge due to me not using my card? Pls help thank you

No crash if loaded onto a Solid (makes no sense but just tot test) When loaded on an EXR layer the effect crashes After Effects.   Even the latest beta of AE crashes, the difference there is that it crashes immediately and closes the app instead of giving the windows below.   Win 11 AE 25.5.0b4 RTX 3090Ti / NVSD 581.29   Does not crash on a Mac.  

I've not had an issue adding rounded corners to a stroke before... been using the same technique multiple times until this suddenly occurred.Made a stroke with several right-angle cornersClicked 'Add' and selected Rounded CornersChanged the value to my desired roundness (in this case, 71)And only SOME of the vertices are becoming rounded...  This is new to me. I've purged memory. Restarted (both Ae and computer).  Maybe I'm missing a simple detail? Any thoughts?

Al abrir en Windows un archivo creado en Mac, los controles de efectos de Menú desplegable que existían previamente en el proyecto, cambian el nombre del efecto “Menú” por “Menœ”.Una vez guardado en Windows, al abrir en Mac cualquier proyecto (aunque no haya sido abierto en Windows) contiene el mismo error hasta que se elimina la caché de disco y se limpia la base de datos del programa. 

After Effects 25.5.0 (Build 4). Windows 11.  When previewing in full screen mode (full screen checked in preview panel), the timeline zooms way out after stopping the preview.  When not in full screen mode in preview, the timeline remains as is.

Version: Adobe After Effects version 23.6.5 System: Microsoft Windows 11 Pro. Steps to reproduce the problem: this can be reproduced using the attached entry_point file or using the AE's builtin Channel Combiner effect. I will describe the steps to reproduce the problem using the Channel Combiner effect.- Create a composition with an image- Add the Channel Combiner effect to it- Check the parameter Source Options > Use 2nd Layer parameter and add a keyframe at time 00s. Note that the parameter Source Options > Source Layer is now enabled (not grayed out).- Go to another time (for example 02s) and uncheck the parameter Source Options > Use 2nd Layer. Note that the parameter Source Options > Source Layer is now disabled (grayed out).- Using the timeline ruler, set the current time to 00s with a left click.Expected result:  Source Options > Use 2nd Layer is checked and Source Options > Source Laye

When importing Apple Log 2 into my timeline, on playback before importing it's flat and as it should be, but when I import it AE applies colour and exposure resulting in a weird, highlights clipped, strange version of rec709 look to my log footage. Anyone else encountered this?

Summary:After Effects crashes immediately when attempting to ungroup an empty shape group.Steps to Reproduce:Open After Effects (version 24.5 or the Beta version) on either Windows or Mac.Create a new comp.Add a new shape layer.Create an empty shape group within the shape layer.Attempt to ungroup the empty shape group.Expected Result:After Effects should remove the group..Actual Result:After Effects crashes immediately upon attempting to ungroup the empty shape group.Additional Information:The issue has been reproduced multiple times starting from a blank project.The crash occurs consistently on both Windows and Mac operating systems.

Ich arbeite mit einem zweiten Bildschirm an meinem MacBook. Das Programmfenster von After Effects öffnet sich auf dem MacBook und passt sich nicht an die Bildschirgröße an. Es ist viel zu groß. Wie bekomme ich es passend? Die linke obere Ecke ist nicht erreichbar. Und wie kann ich das Programmfenster auf meinen großen Hauptbildschirm ziehen?

When opening my Ae Project in Ae 25.5, a message pops up that it needs C4d 2025 installed.Why doesn't it work with C4d 2026 ?I'm on MacOS Seqoia 15.4 / Mac Studio M3 Ultra.  

Hello, I need help with my After Effects after the latest update (Oct. 2025). I’ve been experiencing several issues:After Effects often becomes unresponsive or freezes while I’m working.The time indicator and video preview do not move and frequently get stuck.I’m using an ASUS ROG Zephyrus G14 (2025), which I believe has more than enough performance to handle After Effects, but the problem keeps happening.Has anyone else experienced this issue after the update? Is there any solution or setting I should adjust to fix this problem? Thank you in advance.

Hello everyone,I’m facing a critical issue with After Effects 2025 since I opened and converted a downloaded file. From that moment on, the application crashes systematically every time I try to create a new project.Symptoms and progression:At first, I was getting error messages such as:After Effects error: Crash in progress. Last logged message was: <Scripting> Executing startup/shutdown script at: commandLineRenderer.jsxAfter Effects error: Crash in progress. Last logged message was: <ae.blitpipe> <2> HardwareBlitpipe EngagedThen, the “Error Report” window appeared systematically to send a crash log.After running Creative Cloud Cleaner Tool, these startup error messages no longer appear.However, AE still detects that my last session has crashed (so it must be storing this information in a hidden log somewhere).Now, the crash only happens when I try to create a new project:the Windows blue loading circle appears,the AE window turns white,then I get the following popu

Bonjour à tous, Il m'est impossible d'ouvrir correctement un onglet déroulant sur un logiciel de la suite Adobe. En effet celui-ci apparait seulement quelques frames et il m'est impossible de cliquer sur le paramètre que je souhaite. Je vous met un exemple d'onglet déroulant qui ne s'ouvre pas correctement. Dès que je clique dessus celui-ci se ferme directement, je n'ai pas le temps de cliquer sur un paramètres voulus.Ce phénomène se passe aussi sur les autres ordi de mon campus. On a tous essayé d'utiliser les raccourcis clavier mais la même chose se produit.Est-ce que quelqu'un a eu le même problème et aurait-il une solution ? Sachant que nous pouvons pas vraiment changer la version du logiciel étant donné que nous n'avons pas accès à ceux-là. Le support de mon école m'a dit de me référer directement à Adobe. 

Hello, I am unfortunately unable to change any RAM preferences in the Memory & Performance settings. I have 128 GB of RAM installed. The option for "RAM reserved for other applications" is greyed out - says "~ GB (Pending)". This came after having updated my After Effects version to 2025.4 after experiencing unmanageable memory leaks in previous versions. All on Windows 10. I've updated my GPU driver, started in Safe Mode, disabled third-party plugins and extensions. Regarding the Memory Leak - the smallest operations cause memory to go up and never be freed.To reproduce: new 8bpc project, 1080p Comp, created a white solid and moved it's position around in the comp preview window. After about a minute or so, After Effects is at 20GB RAM usage. Not something I can work with.Turned off GPU acceleration, Multi-Frame Rendering, cleared Media & Disk Cache. "dvacore.dll" seems to be allocating. Having made snapshots before & after the Leak with VMMap revealed ident

Hello, This is my laptop info:Victus HP 16-r1xxxIntel(R) Core(TM) i7NVIDIA GeForce RTX 4070Windows 11 Pro 24H2Aftereffects v25.5Blender v4.3 I initially had a problem with After Effects where the Composition panel was completely black — I couldn’t see anything from my composition. I managed to fix it using the following steps: Issue: The Composition panel does not render visual content on Windows devices with both an Intel integrated GPU and an NVIDIA graphics card.Solution I applied:Close After Effects.Open Device Manager (Win + R → devmgmt.msc).Expand Display adapters and right-click Intel UHD Graphics.Select Update driver → Browse my computer for drivers.Select Let me pick from a list of available drivers on my computer and choose Microsoft Basic Display Adapter.Complete the update wizard until “Windows has successfully updated your drivers” appears.Restart After Effects.This solved the black preview issue in After Effects. However, after doing this I ran in

I am dropping a 2.5K clip in to a 4K 16.9 ratio project. On the upper layer I'm placing a PSD file with an alpha channel that acts as a film mask. The AE video project is 32bit with an RGB colour space. The PSD file is 16bit made in RGB. The option I choose when importing the PSD file is "Merge Layer Styles into Footage".When rendering this or similar projects using a combination of PSD and Mov files, I invariably receive the following dialogue once rendering has completed. "After Effects Error: couldn't perform post-process action because the item to replace is missing". Now, I cannot see what item is missing as the clip renders normally. Can anyone tell me why I am receiving this message and how to get rid of it? I'm working on a MacPro 2024 Silicon 4. Mac OS Sequoia 15.7. After Effects 25.5.Thank you.

I am trying to open some old C4D files from within After Effects. I have a full Creative Cloud account.C4D Lite gives me an error as it tries to open. (Attached screenshot.)MacOS 15.6 on Mac Studio, 64 GB RAM- I have uninstalled After Effects- I have deleted every trace I can find of Maxon on my system- I have reinstalled AE The error message says I have no license. Thanks

After installing the 2024 version, such a miracle appeared. 20GB of RAM is allocated only on the AE, the cache was cleaned, the drivers were updated. A difficult project or an easy one is such a problem anyway.

The audio just is out of sync and speds up or slows down without no reason to, idk what to do

As you can see in the video, I can't change the resolution of my composition. No matter what I select, it always stays at full res. I'm seeing this in all projects since updating to 25.x – not sure if it's unique to 25.5.Has anyone seen this behavior? Bug? User/config error? AE 25.5.0 (Build 4) on Mac OS 26.0

I open up After Effects like normal and can animate etc also rendering fine.Its frustrating when i move shapes around the screen it lags alot.Is this to do with the AMD 9070 not optimised for it yet? I change the GPU Sniffer to GPU Sniffer 123 and it works like butter. Pc specs:Amd Ryzen 5 7600x32gb Ram 6000mhzm.2 7000mbsAmd 9070850w power Is there another solution this weird laggy bug without changing the GPU Sniffer name?

I have an issue where a particular EXR sequence pulls in either a black frame or the start frame on certain frames in the sequence. Opening the EXR is DJV Imaging does not present the issue.Copying the EXR locally and importing does not fix the issue.Purging all caches does not fix the issue - sometimes the preview of the EXR looks correct without pulling into a comp. Pulling it into a comp the issue presents itself.Changing from hardware rendering to software rendering does not fix the issueDowngrading AFX to 25.3.2 fixes the issue

Hello,A bug drives me crazy since several days : I'm creating a video, made from images and other videos. As I already read several other topics about this issue, I took care to set all my videos and compositions to the same framerate (30/s). Some of the clip video I used are precomposed, have masks and some simple transformations. Some layers are time-stretched. At first, everything works well, I can open my projects, continue working on theme, closing them and continue later. Until a random time when After Effects decides to stop working as it should and corrupts some of my compositions with this error :"Overflow converting ratio denominators 17 :: 19"I can still preview my project but almost all my layers disappear from the time line. Then when I try to delete some layers to ckeck which one may cause the issue, I get these messages :14264 RenderThreadExecutor 1 Creating executor with 4 threads.And After Effects crashes. Opening past autosaves also result in the same i