Bug Reports

Lately across all the Adobe apps the CC Library keeps freezing - I've been needing to restart almost every 10 mins. My apps are up to date. 

I am no longer able to download my Fresco or Photoshop files from the Creative Cloud desktop app which I have been doing without issue for 6 months or so. Downloading files no longer works in the web browser based Creative Cloud either. Both respond by "Downloading local copy of...." for a good 10 minutes at least before simply stopping with no prompt or warning. I am able to export any files from Adobe Fresco/Photshop to my iCloud account without any issue. Have tried restarting, signing out, quitting and restarting, different browsers and computers etc. I have used only of 20.2GB my 1TB in storage. Any suggestions or workarounds (beside the one I have) would be appreciated.

The option to maximize compatiblity for HDR photos (jxl and avif as far as I have tried) keeps turning on on its own, even when the option is unchecked. I sometimes have to check and uncheck it for the photos that are exported to not have this option (I checked the output files multiple times). I don't exactly know when it's unchecked and when it's checked just from the menu, and it's hard to tell when it switches. 

I've been having this Libraries Sync Error in the Creative Cloud app now for about 4 years, and it

I had this happen this morning. It's been reported infrequently in other Adobe forums over the years, but not in the CC Desktop forum as far as I know. This was on Windows 10 Pro. The fix was simple: select the Uninstall option for the app using normal Windows controls, and then do a Repair. Done. The legacy fixes included deleting some objects and re-installing, but that doesn't seem to be necessary. The presentation was: click on the usual CC desktop shortcut, CC app window opens, but is blank. Hovering around on it might see the mouse sprite arrow change to a pointing hand, with no hovertip, and clicking it might work, and in one try, launched Illustrator. So it seems that it's just a matter of the window content not being rendered.

Mehr als frustrierend.'Seit Tagen versuche ich die Creative Cloud zu starten.'Ständig erhät man die Fehlermeldung Abonemmentstatus kann nicht bestätigt werden. Deinstallation und Neuinstallation brachte keine Verbesserung.'verschiedene Foren durchsucht - auch keine Lösung.Was nutzt die schönste Testphase, wenn man tagelang damit beschäftigt ist, eine Lösung zu finden, um das Programm überhaupt erst einmal zu starten.'Achja - startet man die Creative App statt des einzelnen Programms wird man in einer Dauerschleife abgemeldet zur Neuanmeldung aufgefordert und wieder abgemeldet.Von Adobe hatte ich ich eigentlich mehr erwartet.'Kann jmd. helfen?

Hello,The installer executable for Adobe Creative Cloud hosted at Adobe Creative Cloud download does not appear to be digitally signed. Because of this, SmartScreen in Edge treats it as a potentially dangerous download. Thanks! 

This may violate the "respectful" part of guidelines so it may not reach the ears who need to hear this but there are so many painfully common disconnects with PS, FR and AI.  Soooo many problems and shortcomings with Adobe's abysmal integration rollout with ipad - for something like 6 years and counting.  If I could I'd use the money I spent on the first gen iPad Pro that had Adobe compatability and get a cintiq touch that actually helps instead of hinders stylus use and functions, I would.  Maybe some compensation for all of us who spend so much time futzing around - using work arounds, redo's, and searching in vain for some scrap of information on "what we're doing wrong" or "what are we missing" in getting the systems to work together as they should.  I've been paying Adobe for their software and using expertly reaching clear back to the earliest 2000s - so some news you may need to hear is that it's not our fault your systems causing so designers like me so muc

Tras canjear un codigo de creative cloud, la cuenta esta con problemas, no detecta el mes gratis y a parte de eso, todas las app que intento cargar quedan en blanco, y si intento ocupar alguna app, me dice que tiene un problema y no deja hacer nada. si alguien sabe que se puede hacer, les agradeceria mucho.  

I have Premiere Pro through a Creative Cloud subscription. I used to be able to launch Premiere Pro and immediately start working, but now it requires a sign in pretty much every time I launch it (granted, not if I launch it again the same day). And it doesn't remember the username and password. I want to sign in with a bespoke email and password, and not via Facebook or Google. For reasons. How to fix this annoyance?

  

my machine config i7 14th gen 14700HX nvidia rtx 4050 16gb ddr5 5600mhz ram , where is the problem 

I can't scroll through the installed fonts within the Creative Cloud App.  If I turn on the Magic Mouse, the scroll bar appears butwhen I just use my wacom, the scroll bar disappears. and I can't scroll through the font list.  Please fix!

I've been holding out for months and hope it's pretty obvious what the problem is. Godspeed.

I'm using ID 2023 on a 2018 Mac mini running Sequoia.  

When I open CC desktop app it now opens in full screen. It does not remember the compact size I wanted it to be.

I noticed that whenever Windows Explorer restarts for any reason, the system tray for Creative Cloud Desktop disappears, despite the program still running.   The root cause is that Windows by default doesn't re-add system tray icons when it re-creates the taskbar (which can happen if Explorer itself restarts, and I believe also upon certain system settings changes, shell extension installations, etc.)   Rather, the app itself has to listen for the "TaskbarCreated" Window Message as described in this Microsoft article: "the Shell notifies applications that the taskbar has been created. When the taskbar is created, it registers a message with the TaskbarCreated string and then broadcasts this message to all top-level windows. When your taskbar application receives this message, it should assume that any taskbar icons it added have been removed and add them again." There's an example on that page, and the process is also descirbed in this blog post, but basically you have to use

Hi all,I'm at my absolute wits end, and I'd greatly appreciate any possible help. I have deadlines to hit, and I can't access Photoshop at all.I initially installed Adobe Creative Cloud on Windows 11 with Atlas OS. However, after the install has gone through, I'm given a white screen with "Creative Cloud is taking longer than usual to load." Allowing this time, I'm then given a popup that says "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged."Initially I ran through every single item on this thread, but I had no luck. Thinking it was down to Atlas OS, I reinstalled Windows 11 with different Atlas settings. When this didn't work, I reinstalled plain Windows 11. This again didn't work, so I downgraded to Windows 10 with a fresh install.In total I've reinstalled Windows 4 times to try to get to the bottom of this issue but I'm absolutely unable to. The only luck I had was with installing specifically the version of Creative Cloud for Win

When I try activate the 3 free months of Linkedin Premium included in my Adobe Cloud subscription appear the following message: No reúnes los requisitos para esta promociónEsta promoción está limitada a usuarios que cumplan los requisitos de LinkedIn y solo está disponible en ciertas regiones.

I'm starting to getting angry/irritating, my ACCD (Adobe Creative Cloud Desktop) always gets damaged and removed everytime i starting/logging in to my PC. I have to download the install file and even the download file getting removed when i've logging in somehow too.  So i have to re-download everytime. PC Spec:Windows 11 Proi5-12600k32GBRTX 2080.

Hey everyone!I’m having an issue with Adobe apps – I keep getting an error (screenshot attached), and while the apps themselves open and work, the AI features aren’t available and nothing seems to be connected to Adobe properly.It says it can’t reach Adobe servers, and I’m guessing that’s why AI tools aren’t working.Tried some basic fixes but still stuck.If anyone’s experienced this before or found a solution, I’d be super grateful for any help 🙏

如果鼠标在程序上移动就会花If the mouse moves over the program,it will be blurred like this.RTX5060laptop,i7-14650hx

Is anyone having trouble updating their CC desktop. I keep getting Error 192. Need some suggestions on how to fix it. Please and thanks!

The Adobe website https://www.adobe.com/home cannot be accessed with the current Mozilla Firefox browser in version 128.9.0 (ESR (Extended Support Release)) (Your browser is not supported.) Version 128.7.0 ESR is still supported. However, it is from the beginning of February 2025 and a downgrade company-wide does not make sense. We have already reported the problem to Adobe Support but should report it here again via the Wishform in the hope that it will be processed faster.

Пишет ошибку, чтобы проверила подключение к интернету. Интернет работает стабильно,  уже переустановила приложение. Что нужно сделать?