Bug Reports

Hi there. I am experiencing issues with how Canon C200 footage, shot in C-LOG 3's colour is being interpreted by Premier Pro 24.4/24.5.0 on OSX 13.6.7 (22G720). Essentially, when opening projects (from this April 2024 and before) which were edited using versions of Premier Pro prior to the 24.4 update, the colour of C200 footage does not match 1:1 with exported timeline master files (Prores 422 exports of final edits).An example project is using two cameras, a Canon C200 and a Canon C300, details of colour settings and file encoding are below:1. Canon C200, filmed in C-Log 3 (.MXF OP1a, H.264/MPEG-4 AVC Long GOP High Profile 4:2:0 Unconstrained Coding)2. Canon C300, filmed in C-Log (MXF OP1a, MPEG-2 420 MPHL)I opened the project in Premiere 24.5, dragged in a master file for colour reference (exported from a previous version of Premiere before 24.4), compared the colour of the master file to the same shot on timeline in the project, and colours specifically of C200

I'm getting audio glitches on audio crossfades.Audio is from a 48K 16 bit WAV files (actually audio came from Adobe Enhance Audio website.) Content is voice.I'm generally using 1 frame crossfades or 1 frame fade up/down to smooth out audio editing. On playback, the glithces are there intermittently and sometimes it sounds fine. However, the glitches are there in the exports. I had 9 crossfades in this timeline. Everyone had a glitch in the export. Version of the app: 24.5.0 (Build 57)Platform and OS version: Mac Ventura 13.6.7, M1 Max I'm attaching a screenshot of a fade down that sounded glitchy. These were originally 1 frame transitions. I tried changing to 2 frame transitions and the audio still glitched on export. However, I was more likely to hear it clean on playback with the 2 frame transition.  Here's a waveform and spectrum view of the exported audio from that section of the timeline. The glitch is the spot where the marker is --note how the whole

Has anyone else found that presets don't really save properties properly? When I add the transform effect, set the keyframes very specifically and save the preset, whenever I add this preset onto future files it seems to just have the default keyframes without the nuanced easing in/easing out ramping that I've set. It's a bit annoying as I'm setting very specific ramping that I would like to just add onto a file anytime I need it.

I'm on Version 23.6.0 (Build 65) and have been for a while with no issues on transcription. This morning I tried to transcribe something and the audio is clear as day, and in the middle of transcription progress bar it keeps saying no dialogue found. So I quit premiere and re opened it. Issue persisted. Restarted my computer. Issue persisted.  Opened it in Premiere Beta. Issue persisted. Please help. i clicked create static transcript and it transcribed it in 2 minutes. then i pressed some button "generate text based editing transcript" and went back to "no dialogue found" (i recently wiped my computer about a week ago. installed new OS. i'm even using a brand new user profile upon logging into my iMac desktop in lieu of premiere being unusually slow recently so i doubt its a user profile issue)

Hey,  When I'm editing in Premiere Pro, 4K/8K or just with footage shot on an iPhone, Premiere Pro and my Laptop freezes I can only move my mouse but I can't click on it and then 3-5minutes later my Laptop shuts down.  I had it in Lightroom Classic also once but mainly in Premiere Pro. I think it's Adobe related because with the same footage I can still edit in CapCut. I deinstalled Premiere Pro already a few times but It didn't help. What shoud I do?  It sometimes also happens when I'm exporting. At a random precentages the export freezes and doens't progress anymore. When I cancel the export the same happens as I told here above. 

I have been using the M1 Max + Premiere Pro for years at this point but with the recent release I got problems for about a month or two now which I never had before. When I export a file with H.265 at 4k or 1080p, the file ends up not being playable in preview, QuickTime, VLC, or Premiere Pro for that matter (importing it again into a new sequence). The exported file is NOT playable when exporting h.265 longer than 10 minutes with:- Premiere Pro 2023.2- Media Encoder 2023.2.1- Premiere Pro 2023.2 on M1 with Intel Version (Rosetta)- Premiere Pro Beta 2023.4 This problem is happening no matter if I export with Premiere Pro or with Media Encoder. Export works normally when:- exporting to h.264- exporting with an Intel MacBook to h.265- exporting to h.265 with DaVinci Resolve I've not had this issue in December but it's been annoying recently that I can't use H.265 any more for the exports. I hope this can be fixed / figured out soon. Technical Details:-

when I create a new project on premiere it doesn't let me insert a type of mp4 video file in the timeline, this doesn't concern all types of mp4 files but some, I don't understand what this factor depends on. I have already tried to update all the drivers on the computer but the problem persists, what should I do?

My attachment will show the issue. The playhead will jump if there are stray clips at the end of the sequence when editing elsewhere.

Trying to fade between clips and I keyframes don't work the way they should. I have the second key frame at 0% and it still shows the clip. I went through the community and found a similar issue but the work around didn't work for me.    

"Remixed" Music tracks do not properly import into Pro Tools via AAF. Among other bizarre behavior, we'll often see large gaps in the audio track, or missing content altogether. 1. Editor exports AAF, selecting "Render Clip Effects"2. Mixer ingests the AFF. He'll get everything as expected, except the Remix tool.  Editors are on Windows 11, high-end PCs. Premiere 24.3.Mixer is on Mac OS 14.4 Sonoma. Pro Tools 2024.3.

If you use a hotkey to perform an insert or overwrite edit of a multicam sequence that does not have an in and out point set using a hotkey, you'd expect it to just put the whole thing in your sequence. Which it does. But, sometimes, it will add in a little bit of null footage (or whatever that diagonal stripey thing is called):I've found that this happens when a multicam sequence was originally created at one duration and then has the duration changed. For instance, when creating MCs, our assistant editor generally creates one master MC that has everything from that day in it, and then splits that up into the individual scenes by duplicating and then cutting it down to just each scene. But, it's almost as if Premiere retains the memory of what the original duration was when I perform an insert or overwrite edit using a hotkey. Interestingly, the same issue does not occur if I drag it in from either the project panel or source monitor. Steps to replicate: 1. Create a multicam

In the text transcript panel, if you have a word in the search field, and 'follow active monitor' checked, from time to time while editing your playehead will snap to wherever in your sequence that word you have in the search field appears. Feels like if your active panel is a sequence the search panel shouldn't be moving your cursor around.

I am having the following "Project Save Error" every time the project tries to autosave.The project save fine when using File > Save, so not sure why it can't save/find the project.I've restarted the machine but I'm still getting the error. Some spec info: working from a Mac Studio using Premiere 2023.The project is set up as a Production.The project scratch disk is set to an EditShare space, but I have also tried changing to local drive but it doesn't fix the issue.The same error is across all users of the production. 

I have a project that (seemingly) out of nowhere decided it was going to take forever to open and copy/paste clips between sequences. It was working fine, then at one point it began taking 5-10 (sometimes longer) minutes to load the project. I have no issues like this with any other projects. The only thing distinguishing this project from others is the amount of footage involved (about 2 hours total from a Sony FX6).  I do have audio and video plugins as well, but nothing I haven't used multiuple times on other projects. Copying any clips takes far longer than it should. Even selecting 10 second clips to copy causes the computer to "think" for a good 30 seconds. I have tried opening this project on my other machine, and it behaves the same way, so that tells me it's not computer specific in any way. Here are some things I thought might be causing this, and what I tried (to no avail) to correct it: - Large volume of clips in one sequence (I put them all on one for t

Hallo Liebe Community ich habe folgendes Problem,... Ich möchte meine 3D .Mov Dateien einlösen und Premiere Pro erkennt Fehler, dass diese nicht eingelesen werden können aufgrund das der Kompressionstyp nicht unterstützt wird.  Komischerweise findet der Import dennoch statt und die Medien sind vorhanden. Allerdings möchte ich nicht jedes Projekt mit einem Import Fehler beginnen, dies nervt ziemlich zumal ich bisher nie Probleme hatte und mit dem Mac aufeinmal... Könnt ihr mir da bitte weiterhelfen. Danke im voraus.

Hallo zusammen Ich habe eine grosse Datei die ich bearbeitet habe und auch exportiert.  Jedoch nach dem Update vor zwei Tagen hängt diese Datei nun. d.H sobald ich das Video im Adobe anschauen möchte hängt das Bild und die Musik läuft im hintergrund.  Wie kann ich dieses Problem lösen?Ich habe schon eine weitere Datei erstellt mit dem gleichen Inhalt da passt es auch nicht, der Fehler wiederholt sich.  VIelen Dank für die Hilfe!

hello @Kevin-Monahan1. In Premiere Pro 24.3,when setting up a mask for adjusting the opacity of a video,it is not possible to select mask nodes through dragging.This was possible in previous versions. 2. When opening Premiere Pro by clicking on a project file,the display of keyboard shortcuts is lost.This bug has been present since at least 2020and has not been fixed despite almost a year passing since its discovery.https://community.adobe.com/t5/premiere-pro-bugs/premiere-pro-2023-23-2-shortcut-keys-display-bug/idi-p/13644600

I'm using Adobe Premiere Pro Version 24.4.1. (Build 2) and still get this error message every single time A low-level exception occured inmlc.dll (GetAVICodecs) How can I fix this error?  

Bonjour,Je travaille sur PC ZBOOK, depuis 2 jours je n'arrive plus à utilisé Ultrakeys. J'explique quand je prend l'outil pipette et que je me met sur mon fond vert, rien ne se passe pourtant j'ai l'habitude de travailler dessus et sa fonctionne. Pouvez-vous m'aider à régler ce problème.

Premiere Pro keeps freezing and have to constantly click some where on the menu to unfreez. after many times closing Prm pro it is still the same type of problem with screen is freezing and sometimes green verticle lines appears on the side. why?

Hi there, for this project I'm working on, I have to add subtitles to each clip.Whenever I add subtitles to the sequence (via the essential graphics tab), the playback has micro-stutters every 1-2 seconds (video freezes for about 15-20 frames, then keeps playing). Audio plays back normally.It's literally impossible to properly work like this.As soon as i delete the subtitles from the top of the sequence, it plays back smoothly. Technical Info:- Adobe Premiere Pro version number: v 24.5- OS: Mac OS Sonoma 14.5- System Info: Mac Studio 22, Apple M1 Max Chip, 32GB RAM, and we are working on an EditShare server, connected via Thunderbolt 10gbit/s- Video Format: 4K 4:2:2 10 Bit, mk2 MXF Files (Canon C300 Mark III, Canon C60),  Proxies in Apple ProRes LT- Workflow details: We work mainly in Multicam Sequences with 2 cameras and an external audio recorder- Steps to reproduce: I just setup a fresh project, imported all the files (about 3TB), and created Multicam S

He exportado un video para instagram de un minuto y poco, al momento de querer subirlo, el cliente con un iphone y yo con un android, no deja reproducir el video, y aparece una imagen como si estuviera corrupto (tampoco lo reproduce la galería, solo con el reproductor VLC):He probado a exportar un un bitrate menor o mayor, he probado también exportar en Mov. que supuestamente acepta instagram, también probé H.265 y nada

I am very new to this. I was trying to add an effect and Adobe Premiere pro crashed. It has the grey screen over it, preventing me from being able to click on anything. I have no idea if i have auto save on unfortunately and none of the online tutorials to save crashed projects worked. So I clicked to turn off the program and it now says "Adobe Premiere Pro 2024 is trying to recover your information". It has been doing this for 15 minutes now. What do I do?? I'm worried what I work on will be lost and when i tried to close the program so I can reopen it, this message popped up. 

I'm lost.   First time editing pro res raw footage, color management is all correct for it.  The problem comes at the final end of editing. When I play it back in PP, it plays smooth and how it should. When I export it, it comes back extremly glitchy. Check the video below.    I've downloaded a new GPU driver, didn't work, downloaded an old one, didn't work. I've updated premiere pro, didn't work. I've changed renderer from hardware to software. didn't work. Changed it back to hardware. didn't work. I've exported it to an SSD, my desktop, HDD, results still are bad.  I've exported is as h264 adn quicktime with different encodings and codecs, didn't work. The closest I've gotten to an "OKAY" video is exporting it quicktime. But still isn't how it should be. SOMEONE HELP PLS.   Link below is the video https://drive.google.com/file/d/1pX1X2-wKwizx6YS7OznTPHBdLuvqylVR/view?usp=sharing

Liebe Community, Ich brauche eure Hilfe:Ich nutze Premiere Pro 2024 und habe eine Videospur V2 erstellt, hier sind die Titel, aber auch die Texte drauf (alle als Grafik erstellt). Der Filmtitel wird angezeigt, jedoch die Texte nicht mehr. Ich habe erstmals die Texte mit dem komfortablen Texteditor eingefügt und immer die gleiche Vorlage genutzt (Copy+Paste an die gewisse Stelle). Bin mit den Grafiken nicht so fit, da ich sie außer für Titel selten einsetze. Die Frage ist nun: Warum werden diese beim finalen Film nicht angezeigt, aber der Filmtitel schon? Es ist die gleiche Spur. Was muss ich einstellen / Ändern? Vielen Dank vorab für die Hilfe, bin gerade echt verzweifelt und im Internet findet man dazu auch nichts (oder ich suche falsch).... Beste Grüße und vielen Dank vorab....Ralf