Bug Reports

Hope the team addresses the timeline issue in future versions.Current version: 25.30 (Build 84)Platform: macOS Issue(s): Timeline soundtracks do not display properly. The waveform display of soundtracks looks different from what is expected when the timeline is zoomed out.

Ever since I updated to Premiere 25 a month ago my presets started disappearing at random. Sometimes when I reopen premiere, sometimes even while working on it. It has no consistency, to give you an exemple the ones that always disappear are shaking presets from Cinecom (that I've been using for months without issues), simple transform with keyframes on the position. There are 6 of them in that folder and 4 of them keep disappearing and the same 2 stay. I can move the folder, rename it, resave it, nothing changes the outcome. This same scenario happens to other imported presets as well or the whole folder too (be they mine or from an external source, no discrimination there).Then after reading a post in here with a very similar problem, I saw a moderator's response saying it would be fixed in the next update. HoorayHere we areNext updateI made new presetsHow naive I wasI lost 3 hours of my time making presets just for them to ALL disappear the next time I reopenned the software.And of

When I start my project and first start editing video frezzes and audio keeps going. I pause the video, then move to a different time frame in the video to try to relink them back together, then program crashes. PP Verison 25.3I'm editing in 29.97 frames a secondVideo is shot on a DSLR 1920x1080 at 30fps  Computer info:Surface Pro 3Device name DESKTOP-551G3LQProcessor AMD Ryzen 5 Microsoft Surface (R) Edition 2.10 GHzInstalled RAM 8.00 GB (5.98 GB usable)Device ID 57513A88-065D-4E4D-A5E1-DE37885BFC83Product ID 00342-23743-81783-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch Pen and touch support with 10 touch points

Hi,I haven’t used Premiere Pro for a few weeks, and when I came back to it, I found myself unable to open my project.Here’s what happened the first time I encountered the issue:I plugged in the external hard drive where the project is stored and tried to open it. Premiere Pro launched but got stuck during the loading process for several minutes, then became unresponsive. I had to force it to shut down.Next, I tried launching Premiere Pro via the Creative Cloud launcher and then opening the project from within the app. This time, the project loading window didn’t even appear before Premiere Pro froze again. I had to shut it down manually.I then tried creating a new project to see if the issue was specific to the old one—maybe it got corrupted or something I don’t understand—but even when creating a new project, the same thing happened as in the previous attempt.I also tried opening one of the automatically saved versions of the project, but I ran into the exact same problem.Could someon

For one of the sequences in our team project, I'm getting a message that another person is editing the sequence and that I have unpublished changes that will be copied to a new sequence.  When I click "OK", the dialog disappears and an "Update Project Items" dialog comes up shortly after.  After a few moments, the dialogs reappear and repeat, even without intervention.  In this particular case, I haven't even personally opened the sequence being called out as conflicting since I first published the team project. I'm attaching a screen recording that starts with a fresh state after deleting the local project cache. There is a black box obscuring a name that exists throughout the recording.  I scroll the project files with the mouse wheel once, I move the mouse around, and I click the "OK" button on the dialog for all the actions I'm doing in the recording. Repro steps1. Publish a large, existing project with many sequences as a team project.  This proj

Help Please!Can't move the clips in the timeline. After opening Premiere Pro, the unidentified black box at the top appears and can't be removed. Additionally, Premiere Pro can't be used.Someone, please, help me get rid of this problem.

Hello We are experiencing an issue with version 25.2 on Windows 11 OS When users take a 16 track mxf file and modify it to use the tracks they want using the right click modify clip channels function.  The file will default to just playing back the audio from track 1 when its loaded into the source preview monitor So far the only work around we have found is to modify the clip to how the user wants it. Unlink then relink it.  And of course have tried the usual cache and preferences clearances. As well as a trial run in 25.2.3. We have checked in version 24 and no such problem exists there. But due to a bug we encountered in 24 we can't roll back(and so are between the rock and hard place)  The work around hasn't been fully stable and it has coincided with instances of the already reported bug where adobe claims it can't access a files audio. And when we see this we lose all audio until we reboot the application If anyone else has experi

HiStarted working on project 0946hrOpen PPOpen ProjectEditted until 1036hrRendered Worked fineReturn at 1132hrMade New Bin Tried to make New Sequence from preset doesnt like preset/ then decided to try Default Settings 1080 p 29.97 fpsReturned 1238hrs Open PP Open Project  No Video showing or playback in Program MonitorTried to make new sequence / will not create when clicking OK Tried Save (Not Responding}Cannot Shut Down (Not Responding) Forced shut down via Task ManagerSee attached latest Error Report Screenshots

Issue – I have a timeline with a 4096 × 2048 (2:1) aspect ratio. It's widescreen, not 360. But everytime I export the VR setting in the export window or in Media Encoder defaults to checked whn I export a mp4. If I export a .mpv this does not happen but when I add that .mov to Media Encouder and change to export an mp4 I have the same problem. It also happens if I resize the sequence to 1920x960. If I uncheck the box, it comes back on the next time I export.Steps to reproduce – export a 2:1 aspect ratio timeline to mp4. Expected result –a video with a 2:1 aspect ratioActual result – a video tagged as VR Adobe Premiere Pro version – 25.2.3Operating system – Mac OS 15.5Video format –  4096 × 2048Comparative information happens ever time I export a 2:1 aspect ration video

Hello guys. I would like some help with a common trouble with appearently multiple causes. My playback in Premiere won't display anything except a black screen, sometimes with a smal white bar on the bottom. The audio playback is normal. It happened when I tried to change the settings of a sequence and it just bugged out for good.I've done a few procedures, I updated my gpu's driver. I used the clean tool to uninstall and reinstalled Adobe Premiere. What I couldn't do was testing changing the settings in Project Settings window, because the option to change the renderer is locked and grayed. It's locked in Mercury Playback Engine GPU Acceleration CUDA.I'm leaving a few prints bellow of the issues. My computer settings are:Processor: Ryzen 5 5600xGPU: RTX A2000 6GB Vram1Tb SSD (System)RAM: 64Gb 

I find it SO hard to make Premiere search the folder I have selected.  Sometimes it will comply and search the folder I have asked it to, but more often than not it will just search any random drive on my computer or cloud space.  I can't seem to figure out its logic.  This is both on my mac at work and my home machine, all versions of PP from at least 2022 to present. 

I have a lot of old Premiere projects (CS6) that I go back to in order to update older shows to newer versions. I have been using Premiere Pro Creative Cloud now for about 3 years and this issue started happenning since the most recent update to 24.2.1. Normally when I open one of my old CS6 projects, I am told the project is not compatible with the new version of Premiere and to save it as a new project. I rename and accept the new project file and after locating and loading the media I can go about my business updating the content. However, since the latest update, after locating and loading the media an error pops up saying "Matrix cannot be inverted." After the project loads, the Project window is not displayed. But when I go to Window --> Projects and select the project I'm working on, I get the "Matrix cannot be inverted" error message again and the project window does not display. Also, when there was just one project listed under Window --> Projects the first time I

Issue – At first launch, the What's New popup splash screen shows outdated information, like Gen Extend being Beta only. After dismissal, if you return to the Home screen and click on the gift box the What's New panel is more recent and does not match the initial splash screen. Steps to reproduce – Fresh install/update of 25.3, initial Whta's New box should appear. Expected result – What's New information should be current and match later selection in Home screen Actual result – Old What's New box appears Screen recording – Screenshots attached Adobe Premiere Pro version – 25.3.0 Operating system – macOS Sequoia 15.5 Comparative information - only aoccurs at initial launch after update

Issue - Everytime I try to export, hardware encoding is selected but my CPU goes up to 100% but on the GPU side it only used 3D not video decode or encode and my whole PC locks up until the video is done exporting.Steps to reproduce - Restart PCUninstall and reinstall premireReinstal NVIDA driversExpected result - Should use my GPU like is did in premire pro 2024.Actual result -  Used 100% of CPUAdobe Premiere Pro version - 25.2.3Operating system - Windows  11 24H2GPU driver version (Windows only) - 576.52Video format - 1080 60Comparative information helps us understand more about when the issue occurs: Does it affect all projects or only some projects?Yes Does it affect new projects? YesWhen did the problem begin? On startup of premire pro 

I was editing a big video and then I was seeing by the timeline after I was done editing it was 27 min and 30 secs but when I export it says over 50 minutes... I want to fix the timeline either way I won't know how much time the video is taking, I really need to fix it please help me ... Maybe I clicked something wrong. Btw im showing time length of the same video both in premiere pro. 

Premiere Pro version: 25.2.3Input device: Trackpad / TourBox / Magic MouseOS: Last update macOS [Mac Pro M1 MAX (32GB RAM, 2 TB SSD)]Problem description:When “Selection Follows Playhead” is enabled, scrubbing or navigating the timeline using a trackpad or jog wheel becomes noticeably laggy and unresponsive. As soon as the option is disabled, the timeline becomes smooth and responsive again – both forward and backward scrolling works flawlessly. Temporary workaround: Disable Selection Follows Playhead via Sequence > Selection Follows PlayheadRequest: Please optimize this feature. In its current form, it severely impacts timeline usability during precise editing work.

Hi! I've recent download premiere pro on my laptop and I've been struggling to see the program sequence area. You can hear the audio of the video but not see the screen. When I change it into full view it shows, but of course I can't edit it.I've tried several videos on youtube if I can fix the problem but none works ("mercury playback engine software only", "Memory" "Uninstall and install"...)Any suggestions?

Normally i render the in and out of the timeline before exporting. But here's what's happening... i render, the timeline turns green, then when i go to export settings to export the whole file, the timeline appears yellow again, as if i never have rendered it.Somebody with the same problem??

I'm not sure when this happened, but whenever I insert literally anything into my video track, the clip I'm working with rewinds a few frames every time. I only recently noticed it when editing a Stellar Blade gameplay video and realized it happens in every project I open. Not only that but it also causes my audio to be delayed a little bit if it happens at a certain time. I first noticed it yesterday but it may very well have been happening since before then and I just never saw it. Things I've tried: Clearing media cache and restarting premiere pro, reseting the entire app, restarting my PC, reloading premiere pro. None of these worked, and at this point I'm considering either reinstalling or rolling back to 25.2.3. If anyone has experienced this and has a fix please let me know.

I'm new to using generative extend. I've been really excited about it, and had been waiting to finish a project so I can update Premiere, and try it out. Disappointed to learn that I'm unable to use it, but I'm not sure what I'm doing wrong.  My footage fits the guidelines – its frame rate, resolution, and color space all are as they should be, but I keep getting this error:Now, my footage has a LUT on it, so I tried removing the LUT, but the same error pops up.You can see my footage's properties here:I'm unsure why the tool won't work for me, and would be greatly appreciative of others' insights.

When you copy paste multiple timelines in multiple different ratios into a new project within the same Production, the text graphic positioning changes on of the timelines. Speficially, I copy-pasted 4:5s, 16:9s, and 9:16 timelines, and the text graphics (meaning the ones I had created myself within Premiere) changed position on the 9:16s. Is stayed the same on the 4:5s and 16:9s. If I ONLY copy the 9:16 timelines, the position stays the same. 

Project Panels are not showing with version 25.2.3 especially when opening project from old version. I've tried downgrade to 25.2.1 but same thing happened. And this time I downgrade to version 24.6.5 and it works!However, since my latest project was created with 25.2 version, I cannot edit it at all.Fyi, I need the material from old version project for my latest project. Now I'm doomed. Please solve this immediately. 

Repeated System Crashes with BCC+ Witness Protection ML in Premiere Pro – Even After Full Cache OffloadingSystem Specs:iMac 27" Retina 5K (2020)3.8 GHz 8-Core Intel Core i7, 128 GB DDR4 RAMAMD Radeon Pro 5500 XT 8 GBmacOS VenturaPremiere Pro version: Adobe Premiere 25 – Version 25.2.1 Build 2Boris FX Continuum version: Most recent version (updated)Issue Description:I’m experiencing persistent system crashes when rendering even short sequences (under 1 minute) using the BCC+ Witness Protection ML effect inside Adobe Premiere Pro. These crashes occur:During export (encoding stalls, then freezes or crashes)Occasionally during real-time preview scrubbingWhat I’ve already done:Media Cache & Database fully offloaded to external PCIe SSD (TEKQ Veloce, 4TB, 3.2 TB free)Confirmed rendering via Metal GPU Acceleration, not Software OnlyEnabled automatic media cache cleanup after 167 GBFirewall re-enabled after testing with it disabled (no impact)Export location is external SSD, not Macintosh

Hola, a la hora de usar Premiere Pro, todo me funciona bien, pero a la hora de reproducir contenidos se me traba el video y no me deja hacer mas nada. puedo seguir moviendome de manera fluida por el programa pero no me deja ni reproducir contenido, ni exportar, nada. esto me paso después de instalar la ultima actualización. 

Versão em Português:Estou enfrentando um problema recorrente com meu projeto de vídeo. Erros aparecem continuamente, impedindo a renderização completa do vídeo. Além disso, por vezes, a tela do meu editor apaga e fica preta, forçando-me a fechar o projeto e reabri-lo. Cada vez que isso acontece, sou obrigado a refazer detalhes de texto ou imagem. O erro não está restrito a um segmento específico, como "19 segundos a 25 segundos", mas sim ocorre aleatoriamente ao longo de todo o vídeo. Neste projeto em particular, utilizei o plugin Mister Horse, e estou incerto se isso pode estar causando incompatibilidade com o Premiere. Deixei um print com o código do erro para auxiliar na identificação do problema. Gostaria de receber sugestões de como posso solucionar esse problema.Agradeço antecipadamente pela ajuda.Version in English: I am experiencing a recurring issue with my video project. Errors keep appearing, preventing the complete rendering of the video. Additionally, occasionally my