Creative Cloud Services

Hello Behance Trust & Safety Team,I would like to appeal the spam restriction placed on my Behance account.I am a professional packaging and brand designer, and Behance has been my primary portfolio for several years. All projects published on my profile are my original work created for real clients or personal case studies. I have never uploaded copied content or intentionally violated the Behance Community Guidelines.I understand the importance of protecting the platform from spam and artificial activity. If any activity associated with my account was interpreted as suspicious, it was never my intention to manipulate the platform or violate its policies.This restriction has a significant impact on my business, as Behance is my primary way of connecting with potential clients.I respectfully request a manual review of my account. If there is a specific issue that triggered this restriction, I would greatly appreciate any information or guidance so I can ensure full compliance with

Every time I try to redeem them, the process never moves past this specific page.

I had a video in one of the pages of my portoflio that wasn’t functioning, I compressed the video’s size and now the video works, but when I hit “Update live site” and checked it everything on the main page is gone. There’s no thumbnails or clickable pages at all even though in the editor they’re all still there. I have no idea what caused this or how it’s possible for the editor and the live site to be completely different but that’s where I find myself

I am having a big problem with my website. The covers of my projects (Page Covers) are completely broken, overlapping, and stacked on top of each other when i post the site online.I have already tried everything to fix it: I changed the Theme (I am using Mercedes, but the bug happens on all themes). I created a completely new Collection page. I removed the page cover titles. I tried different browsers and incognito mode. Nothing works. The grid is still broken. It looks like a bug in a system error.Could someone help me fix this?

Hi! not sure how to use Communities, but Portfolio REALLY needs to let us choose the thumbnail in our videos! A default frame is NOT acceptable! Any info on how to get this to the right person is appreciated. Please help! Thanks! 🙂

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

Ive just decided to create a portfolio and i am unable to add any pages to my portfolio. I'm am clicking on the "+" icon and multiple page options show up however when i click on one nothing happens, is this is glitch/bug?

Hi, I am hoping to see MyPortfolio add support for IG Reels embeds. All videos on Instagram now are reels and I feel like portfolio sites like gondola are taking over because they are supporting creators in more cutting-edge ways. It would be nice to see support for TikTok and YouTube shorts as well. Thank you MyPortfolio team

Hola a todos,Escribo a la comunidad porque tengo un problema al intentar activar mi suscripción tras canjear un código.Detalles del caso: Acción realizada: Canjeé un código promocional de 1 mes de Creative Cloud a través del sitio web oficial (https://redeem.adobe.com/). Resultado en web: La página procesó el código y me confirmó que el canje se había realizado correctamente. Problema: Al intentar abrir o utilizar cualquier aplicación de Adobe, el programa me indica que no hay ninguna suscripción activa o que el código realmente no se ha canjeado, impidiéndome usar los programas. Verificaciones que he realizado: Estoy iniciando sesión con el mismo correo electrónico / Adobe ID con el que realicé el canje. (Opcional: He probado a cerrar sesión y volver a iniciarla en la app de Creative Cloud Desktop, pero el problema persiste). ¿A alguien más le ha ocurrido esto o sabe cómo solucionarlo? ¿Podría un agente de soporte de Adobe o un moderador revisar el estado de mi transacción?Agrad

https://stock.adobe.com/es/contributor/208453789/Peludis I have a variety of work, including some video, AI-generated content, vectors, and photos. Sales were on the rise, but they’ve plummeted over the last two months—to the point where I’m selling almost as little as I was when I first started.This is my portafolio. I need your help, I’ve been trying to label things better and give each asset I use its own space—could someone help me?

After adding new pages to my Portfolio site I found that dates had started to show under the page title when hovering over the page image to enter. Date is toggled off under header. I wonder if anyone can help me get rid of it? I could not find any appropriate suggestions on the question section.

We are using lybrary to work with assets in our company, it`s in use by ~15 people, but from recent time it stoped syncing and we can`t upload any new mockups in it. How can that be fixed? https://www.adobe.com/files/libraries/urn:aaid:sc:EU:e3dbae26-4fc8-44de-80e1-7f4d4d5334c9 

I wanna make some changes into my site, but I wanna try things before posting it. So I wonder if I can clone it to a new one and it looks like that Portfolio don't have a way to do it. Does anyone know a way?

I subscribed for a 7 days free trial but wasn't able to cancel it before the billing started and it resulted to me being charged of an amount (yearly subscription).  Can it still be refunded because I already cancelled it within the 14 days window? (I just got charged today btw). 

Same isp ‘s modem, I have retired my Linksys WRT 1900ACS and replaced by a new Linksys OpenWRT 7 Pro ( MBE70, LN6001). after the new MBE70 took place, my Adobe CC won’t launch successful as usual.when I put the old 1900ACS back on, the Adobe CC works just fine.Is there any specific setting for MBE70 ?  google ai says it is a fault of the MBE70’s ipv6, but even I turned the ipv6 off, the problem still exits.  what should I do ?  much appreciate for your help.  

 I have had an extremely frustrating experience with Adobe support for nearly seven years.Whenever I contact Adobe through chat, it is very rare to reach someone who actually understands the issue. Most agents repeatedly ask the same questions, provide irrelevant or unclear answers, and keep transferring or redirecting me without resolving anything.These conversations do not take a few minutes. They often consume hours of my time, only for me to leave without a clear answer or a practical solution.My questions are administrative, not technical. They concern organizing and managing accounts within my organization, and the answers are not available in the FAQs or standard support articles.How can I reach someone at Adobe who is genuinely knowledgeable about organizational account management? How can I have my case escalated to a competent specialist who can understand my questions and provide clear, direct answers?I hope at least one qualified member of the Adobe team will read this and

Trying to update Creative Cloud software, getting an error 190. According to Adobe this means:System requirements not met I am on Windows 10 Pro version 22H2 with latest updates. This should still be supported by Adobe according to their own website: https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.htmlAlso with Extended Security Updates Windows 10 is officially still supported by Microsoft until at least October 12th 2027.Please fix this so we can update Creative Cloud and through that our Adobe apps.

Bonjour,Je vous contacte car je rencontre un problème majeur d'activation et de connexion aux serveurs Adobe sur mon ordinateur, et ce, malgré l'application de l'ensemble de vos procédures de dépannage avancées.Description du problème initial :Creative Cloud Desktop : Code d'erreur 190. Autres applications Adobe (Photoshop, Premiere, Acrobat, etc.) : Code d'erreur 12084. Actions déjà menées (sans aucun succès) :Nettoyage et réinstallation du système : J'ai effectué une réinstallation complète et propre de mon système d'exploitation. Je suis actuellement sous Windows 11 version 25H2. Outil de nettoyage Adobe : Avant de tout réinstaller, j'ai exécuté l'outil officiel Adobe Creative Cloud Cleaner Tool pour supprimer toute trace résiduelle. [1] Fichier Hosts : J'ai vérifié le fichier hosts de Windows et j'ai supprimé toutes les lignes pointant vers les serveurs Adobe (les lignes de type 127.0.0.1 activate.adobe.com ou similaires). Le fichier est totalement propre. Dossier OOBE : J'ai appli

When Adobe force a password change, the only button available, both from the Creative cloud app or from any other attempt to view any Adobe page on any browser “Continue” does not work. This happens every time, it has happened on my M1 MacBook Pro and it happens on my M5 MacBook Pro, for older generations of macOS and the most up to date macOS. This happens on Chrome and on Safari. You click and click and click and click and nothing. Making this little side quest, when I am on a deadline and working for a professional client both infurating and stress inducing. When you force a password change on your paying users (that you have locked in for a year, with auto renewal, forcing another year contract) MAKE YOUR FUNDAMENTAL BUTTON WORK!!!! The only work around is to sign out of the Creative Cloud app and re-sign in. God I hate Adobe so damn much. You are the embodiment of enshitification. 

Currently, there appears to be no option for sorting files and libraries alphabetically in Creative Cloud. When I did a search of the community, I found posts from 2-10 years ago asking for this functionality. This seems like table stakes to me for any file storage system. Will this ever be addressed and added?

I've been saving assets and organizing them into folders on Behance — this part works fine, and I can do it from multiple views without any issue. The problem is I can't find any way to actually access these saved collections afterward, let alone share them with anyone.I've searched extensively and can't find a clear, current answer (most guides I've found reference an older interface that no longer matches what I'm seeing).Specific questions:Where in the current web UI can I view my saved Moodboards/Collections after creating them? Is there a way to share a Moodboard with someone else (via link or otherwise)? Has this functionality been moved, renamed, or removed in a recent update?Any help would be seriously appreciated — this seems like a pretty basic feature to have this hidden.

Buenos días,Me pongo en contacto con ustedes para reclamar la denegación de mi solicitud de reembolso correspondiente a una suscripción anual de Adobe Scan Premium por importe de 59,99 €.La suscripción se activó después de un periodo de prueba gratuito de 7 días. Una vez finalizado dicho periodo, se realizó el cobro automático del importe anual. En cuanto detecté el cargo en mi cuenta bancaria, solicité el reembolso, concretamente unas cinco horas después de haberse efectuado el cobro.Además, en la factura recibida se indica expresamente que tengo derecho a un plazo de 14 días para cancelar la compra y solicitar el reembolso del importe abonado. Mi solicitud fue realizada dentro de ese plazo, por lo que no entiendo la razón por la que se me comunica que “no cumplo con los requisitos para obtener un reembolso”.Solicito que revisen nuevamente mi caso y procedan al reembolso de los 59,99 €, teniendo en cuenta la información indicada en la propia factura y el derecho de cancelación de 14 d

I got the 20GB subscription. Since a long time I get warnings about it being full. I have tried everything suggested on your site. Including looking for files on the computer. Have only two photos when I check. My son previously used the other seat when I had the subscription that included Illustration.  Could it be that big files are left from that? Kindly Mikael Wester  

How do you change a given page cover photo? It seems to happen by random selection...and I am not able to change it.  I even have deleted the unwanted photo from that page (collection?) and it still shows up.  I have searched and searched without an answer.  This is quite frustrating!  It should be much easier to accomplish...easy like changing the order of the photos on a given page.  

I got an e-mail that my teacher education discount is expireing and that I have to confir teacher’s status to still use it. I do not have an e-mail ending on “edu”. When I click the link provided in the e-mail I see this error message:  When I click the link in my account that looks like this:  I get another error message:  I still work for the univerities and in the organisation that provides education as a teacher. Can I do something about that? What do those messages mean? Can send somewhere a proof like a contract, that I work for the university with my name on it? What should I do? Best regards, Zuzanna Wiśnicka Tomalak