Creative Cloud Services

Hey Adobe community! About a month ago I found out that when I tried to log in to Behance, it said "You don't have access to this product",  I contacted Behance and got in contact with one agent asking me for my log in email, and never replied and closed my ticket. I contacted them again, but my ticket got closed again without any communication. I did search through the community posts and nothing solved my problem.  When I log in to my Adobe ID, it does say I have access to Behance. I also contacted Adobe but they said this is a Behance issue and told me to contact Benahce... I am so confused and upset right now, that I cannot access my work on Behance, and that Behance is refusing to help me with it.  Does anyone have any ideas?  Attach a screenshot of them closing my ticket without solving it... 😞 

We are running Photoshop and Illustrator in an enterprise environment and we don't want creative cloud on this environment. Unfortunately, every time you deploy Photoshop or Illustrator on a server, this "creative cloud" malware/virus auto-installs itself (this is what makes it a malware/virus). I have blocked creative cloud in the firewall, and have become pretty adept at finding all the pieces of this malware/virus and removing it, but is there a way to ensure it never installs in the first place? Thanks. I'm getting absolutely sick and tired of this, I'm looking to a way to have it reported as a virus and added to my anti-virus malware/virus definitions. 

In troubleshooting a Cloud Activity warning:"Libraries not currently syncingOpen the libraries panel to sync assets to Adobecloud storage." Where is this mysterious Libraries panel? (note that after I followed this path down a rabbit trail that I still don't know where the panel is still see the syncing error message).I felt confident when my search on Adobe.com led to a webpages that suggested that I should download and run AdobeCreativeCloudCleanerTool.dmg.What a foolish act. Running that app deleted the Creative Clous app.More clicking, another Adobe.com webpage had me download the CCLibrary installer. Whew.Too soon to relax. All Adobe apps disappeared from the Applications folder and Dock (except for Ps, but it's nonfunctional).I had to install LrC, Ps, and Bridge ......LrC v13.5.1 installed successfully, with catalog intact!Ps v25.12.0 installed successfullyBridge v14.1.2.300 installed successfully

Hi,I am starting on myportoflio as I have now an active adobe subscription (all apps), but wondered if I cancelled this subscription, will myportfolio website just disappear?

Hi there,I'm having trouble with my Behance page, everytime I create a new project and try to embed or upload a video file its being limited to a small set of dimensions which I can not seem to change, this doesn't happen with picture files, is there something obvious I'm missing here? Thank you, Darragh

Anything that requires an internet connection within the Adobe platform takes an embarrassingly long amount of time to load. All of their sites glitch when it comes to signing in and a single font can take upwards of 10 minutes to appear in apps. It’s making it hard to work on projects because half of your time is wasted waiting and staring at your screen (or logging in for the 10th time in one day). For a tech company, you think they would pay better attention to these details.

Preciso trabalhar, assino o pacote-adobe pra obter todos os programas, mesmo usando 99% do tempo apenas o Adobe Premiere.Deu 1 ano da minha assinatura, agora preciso renovar e desde o último domingo (3 dias atrás) não consigo de jeito nenhum.Estou a 3 dias tentando todos os dias contato com a adobe mas todo o tempo “não tem consultores disponíveis”Estou tentando renovar meu plano adobe, porém fica incansavelmente dando esse erro “Esta compra não é compatível”A última tentativa foi cancelar meu plano e reassina-lo, mas mesmo assim NÃO CONSIGO de FORMA ALGUMA assinar e voltar a ter acesso no meu premiere, pra pelo menos resgatar meus gerente de projetos pra enviar meus projetos a equipe, estou passando uma experiência HORRÍVEL tentando voltar a ter meu acesso, claro PAGANDO PARA ISSO.Simplesmente não consigo avançar, seja no PC, celular, aplicativo, site da adobe…. Enfim preciso de algum suporte, preciso que alguém me ajude nisso, estou a dias com demandas pausadas por causa disso.  

Zscaler blocks some Adobe Creative Cloud features because the app uses an embedded Chrome 106 browser, triggering our outdated browser policy. Zscaler confirmed this is expected. Is this a known issue or is there a workaround?

My Behance profile is visible to me when I'm logged in, but the public profile URL returns “Profile not found” when opened by other people or in incognito mode. My profile URL is https://www.behance.net/irakiyashko⁠. Please check and restore the public visibility of my profile.

Hello Adobe Community,My name is Alejandro Fajuri, and I am a professional graphic designer and art director based in Chile.My Behance account was recently deactivated for an alleged spam violation, without any specific explanation of what content or activity may have violated Adobe's policies.I believe this restriction may have been applied in error, and I urgently need assistance in obtaining a manual review of my case.Here are the relevant details: My Behance portfolio contains original professional projects in graphic design, branding, packaging, and art direction. My most recent publications were two design projects related to the rebranding and packaging of Chicken Factory. I have shared links to different portfolio projects on LinkedIn and other social media platforms as part of my professional activity. I have not engaged in mass messaging, repetitive promotional comments, or deliberate artificial engagement. I can still sign in to my Adobe and Behance accounts, and all

I'm trying to connect a custom subdomain (not a root domain) to my Adobe Portfolio site, and the connection keeps failing even though my DNS configuration matches Adobe's instructions exactly.Setup:I want a subdomain (e.g. sub.mydomain.com) to point to my Adobe Portfolio site, while the root domain stays hosted elsewhere (WordPress). In Settings > Domain Name, I entered the subdomain and added the 4 required A records exactly as provided (2 for the subdomain host, 2 for the www.subdomain host), pointing to the two IP addresses Adobe gave me. I removed any conflicting old records on those specific hosts, and there's no CAA record blocking anything.Result:DNS resolution is confirmed correct and fully propagated (verified independently via direct DNS lookup, not just waiting) — it resolves to the exact same IP addresses as my default myportfolio.com URL. Despite this, visiting the subdomain redirects to portfolio.adobe.com/missing, and Settings > Domain Name still shows a validation

The Creative Cloud app constantly has issues, and the Adobe Fonts I use for my projects keep going offline.Firstly, Adobe, please come up with a different account validation method for Adobe Fonts or at the VERY LEAST, notify users when the app fails to validate a font and takes it offline, causing it to default to a substitute.I’ve been dealing with this for a while now, but today its completely unusable. When I open After Effects after turning on my computer, my Adobe Fonts will sometimes be offline, but I won't receive any notification about it. I only catch it if I happen to notice it in the project file, or worse, I only realize it didn't use the correct font after I review the final render.To fix this, I have to close After Effects, check the Creative Cloud app, and then relaunch After Effects. Only then will the fonts be back online. But that is no-longer a working fix.I’m writing this post now because I need to deliver a final file to a client immediately, and I am unable to. E

[Actual problem from user updated by moderator]   A DESCRIPTION OF THE PROBLEM:Browswe is chromeOperateing System is windows 101. Log into ADOBIE.COM at 9:06am2. Window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."3. Check the email listed on the pop up, the email with the code is there.4. Enter the code5. I am now loged in6. Go to view account7. Select "access your apps and services"8. Click "install photoshop"9. Pop up asking "allow cc to open links of this type." I click open10. it says "Photoshop is installing."11. When I click the rainbow colord cc ikon at the botom of my screen, a window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."12. At this point the fun starts13 No code ever arrives to the email acct listed on the pop up14. When I click "resend" the following error code appears, in the pop up window, below the boxes where you would enter the code. "An error has occurred. Please try another method to receiv

Bonjour, j’ai un abonnement Adobe Lightroom Premium acheté via l’App Store, actuellement actif à 5,49 €/mois et renouvelé le 26 septembre.Sur mon nouvel iPhone, je suis connecté au bon compte Adobe, mais Lightroom ne reconnaît pas mon abonnement.J’ai utilisé « Restaurer vos achats », mais Lightroom affiche « Aucun achat restauré – il n’existe aucun achat antérieur ».Pouvez-vous vérifier et rattacher mon abonnement App Store à mon compte Adobe ?

HeyI cancelled in the seven day trial and I was still billed for the month Where's the link to request a refund please?

I need help to relese my privat domai from my old portfolio acont noralf.hauge@lyse.net. I want to conect my domain to my new porfolio acont.

The blue sync arrow symbol on top of the CC icon in the macOS menubar reapper infrequently – I rarely, if ever, user Files or Libraries. Most often, this happens before or after an update. I’ve tried the reset shortcut, uninstalling, using the CC Cleaner Tool, solving the problem, but only temporarily. Opening the Files tab helps, too – sometimes there’s a blue dot on there, even if I have not changed any cloud documents whatsoever. It’d be great if there was anything I could do to keep this annoying clutter away.

Is there any way to disable library syncing?It never works for me anyway, and I’m stuck with this constant red icon with an exclamation point on my menu bar.MacBook Air - OS Tahoe 26.3Creative Cloud Version 6.8.1.865Command Option R to “Reset” the Desktop App - Doesn’t work.Logging out of Creative Cloud and back in - Doesn’t work.Uninstalling and Reinstalling Creative Cloud - Doesn’t work.Ensured I had granted Creative Cloud full disk access - Doesn’t work.Tried deleting all my Libraries within the Creative Cloud app - Doesn’t work.Tried deleting everything within: .../Library/Application Support/Adobe/Creative Cloud LibrariesGuess what happened? - Didn’t work. Today at my wits end, I uninstalled every Adobe App on this computer, then uninstalled Creative Cloud.Then ran the Adobe Creative Cloud Cleaner Tool.Then shut down and restarted my computer.Then Installed Creative Cloud.Didn’t work. I’m so sick of this.Is there a way to disable it if it’s so obviously permanently broken?It’s com

Hello, I was asked by an Adobe Agent to have and Adobe Remote Support Session when an agent takes over my laptop to solve the problem. Could you please verify with me if this is normal for the employees to do that? That issue was solved but just want to make sure since I do not feel much comfortable with the fact that someone had a control over my laptop since I have never done this before.  Thank you! 

Hola! Sucede que hace unos días no me cargaba la página de behance, hoy revisé y sí me cargó, pero me encuentro con que todos mis proyectos publicados han desaparecido! ni siquiera se encuentran en borradores, simplemente ya no existen, como si nunca los hubiera publicado.Esto es terrible, porque he postulado a trabajos, adjuntando junto a mi portafolio mi perfil de Behance, y tenía muchos ya subidos y claro, cuidadosamente elegidos, ordenados, publicados. Alguien sabe qué puedo hacer? esto me angustia demasiado;(( sobre todo después de poner tanto esfuerzo en hacer un perfil profesional y haber adquirido interacciones ;CCQuedo atenta si alguien tiene alguna idea de lo que puede estar pasado, de si a alguien más le ha pasado y/o de si se les ocurre qué puedo hacer ahora;(De antemano muchas gracias!

I recently switched schools and, as a result, activated a new Adobe Creative Cloud license through SURFspot. Both my old and new licenses are linked to the same personal email address and to the “SURFspot Operational Console” profile. My old license had expired about 3 weeks before I purchased the new one. Everything has been transferred properly, I can still access my old files and fonts. However, my Adobe Portfolio is no longer there. When I open Adobe Portfolio, I’m prompted to create a new website, and I can’t find my old portfolio anywhere. I’ve searched online for a solution and mostly found information about migrating a portfolio between accounts. My portfolio is on the same account, though, so there’s nothing to migrate. The website is still online, but it’s no longer visible in my Adobe account. I have already contacted Surfspot, but they coudn't help me and said to go to the adobe portfolio support. I contacted them, but didn't get a reply. I got an email from Adobe Portfolio

So I recently came back to Behance to check out my portfolio of work that I had loaded manually onto my old profile that I used personally, only to find out that my projects that I had all been deleted. I went searching to see if there was a way to retrieve my files back, but to no luck. Can someone help explain to me exactly what happened that caused all my work to be deleted from my original profile? I was trying to export some of it so that I can use for my updated portfolio website changes I am working on.

Dear Adobe, I am a very loyal and neatly paying customer for over 15 years now. I really love Adobe and always have been fiercely against people calling the “non-artistic” other apps like Canva etc. Design apps or making art. But now I feel like Adobe is getting all the same. I don't want to use AI in my artworks. I don’t want annoying pop-ups all over my screen. I don't want notifications when I am creating. And I most definitely don’t want to “create” with a template based workflow. You can call me oldskool, but I like to keep my design process real. My genuine question to your organisation: Is the “Old or Real” Adobe ever coming back? So just clean apps, with no AI, no new features all the time, no pop-ups and no notifications.Also, even on the newest Macbooks I feel like the new Adobe apps make everything slow down and crash a lot because of al these “cool features”.Now I’m seriously doubting to just crack the old versions of my Adobe apps. I never did this because I really like to

3 problems to report:1) Ever since I updated creative cloud a few weeks ago, now the dropbox desktop icons (for dropbox desktop app) have disappeared. And I went over it with dropbox and they instructed me to go to System settings on mac → general → Login Items & Extensions, and scroll all the way down to the “extensions” section and find where its says “creative cloud” and hit the circle i icon, and toggle on and off “file provider” then my dropbox desktop app sync icons come back. Dropback says creative cloud is notorious for hyjacking desktop icons. I must note this fix is temporary and resurfaces later. I’ve provided a screenshot below of what the dropbox desktop app sync icons look like. 2) Ever since I updated creative cloud a few weeks ago, my external hard drives on the left hand panel are defaulting to the creative cloud app. 3)the authenticator app on firefox. when im on firefox it asks me to type in a number but doesnt give me a box to type it in. but when I go to safari

I’ve got an issue where Creative Cloud doesn’t recognise that I have Photoshop and Illustrator already installed on my Mac. The programs run fine by themselves, there is no issue there but because Creative Cloud isn’t recognising them it means I cannot perform any updates. When I look in the updates section, each program shows a button to ‘Install’ them.A couple of months ago I had the same issue, when I clicked ‘Install’ on both programs, all of my settings and workspaces were deleted. I can’t waste time again by rebuilding these, so I need the app to recognise that I already have them installed.I’m using Apple Tahoe 26.6.2, Creative Cloud 6.10.0.252.41, Illustrator 30.5.1 and Photoshop 27.4.0.