Creative Cloud Services

[Actual problem from user updated by moderator]   A DESCRIPTION OF THE PROBLEM:Browswe is chromeOperateing System is windows 101. Log into ADOBIE.COM at 9:06am2. Window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."3. Check the email listed on the pop up, the email with the code is there.4. Enter the code5. I am now loged in6. Go to view account7. Select "access your apps and services"8. Click "install photoshop"9. Pop up asking "allow cc to open links of this type." I click open10. it says "Photoshop is installing."11. When I click the rainbow colord cc ikon at the botom of my screen, a window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."12. At this point the fun starts13 No code ever arrives to the email acct listed on the pop up14. When I click "resend" the following error code appears, in the pop up window, below the boxes where you would enter the code. "An error has occurred. Please try another method to receiv

Bonjour, j’ai un abonnement Adobe Lightroom Premium acheté via l’App Store, actuellement actif à 5,49 €/mois et renouvelé le 26 septembre.Sur mon nouvel iPhone, je suis connecté au bon compte Adobe, mais Lightroom ne reconnaît pas mon abonnement.J’ai utilisé « Restaurer vos achats », mais Lightroom affiche « Aucun achat restauré – il n’existe aucun achat antérieur ».Pouvez-vous vérifier et rattacher mon abonnement App Store à mon compte Adobe ?

HeyI cancelled in the seven day trial and I was still billed for the month Where's the link to request a refund please?

I need help to relese my privat domai from my old portfolio acont noralf.hauge@lyse.net. I want to conect my domain to my new porfolio acont.

The blue sync arrow symbol on top of the CC icon in the macOS menubar reapper infrequently – I rarely, if ever, user Files or Libraries. Most often, this happens before or after an update. I’ve tried the reset shortcut, uninstalling, using the CC Cleaner Tool, solving the problem, but only temporarily. Opening the Files tab helps, too – sometimes there’s a blue dot on there, even if I have not changed any cloud documents whatsoever. It’d be great if there was anything I could do to keep this annoying clutter away.

Is there any way to disable library syncing?It never works for me anyway, and I’m stuck with this constant red icon with an exclamation point on my menu bar.MacBook Air - OS Tahoe 26.3Creative Cloud Version 6.8.1.865Command Option R to “Reset” the Desktop App - Doesn’t work.Logging out of Creative Cloud and back in - Doesn’t work.Uninstalling and Reinstalling Creative Cloud - Doesn’t work.Ensured I had granted Creative Cloud full disk access - Doesn’t work.Tried deleting all my Libraries within the Creative Cloud app - Doesn’t work.Tried deleting everything within: .../Library/Application Support/Adobe/Creative Cloud LibrariesGuess what happened? - Didn’t work. Today at my wits end, I uninstalled every Adobe App on this computer, then uninstalled Creative Cloud.Then ran the Adobe Creative Cloud Cleaner Tool.Then shut down and restarted my computer.Then Installed Creative Cloud.Didn’t work. I’m so sick of this.Is there a way to disable it if it’s so obviously permanently broken?It’s com

Hello, I was asked by an Adobe Agent to have and Adobe Remote Support Session when an agent takes over my laptop to solve the problem. Could you please verify with me if this is normal for the employees to do that? That issue was solved but just want to make sure since I do not feel much comfortable with the fact that someone had a control over my laptop since I have never done this before.  Thank you! 

Hola! Sucede que hace unos días no me cargaba la página de behance, hoy revisé y sí me cargó, pero me encuentro con que todos mis proyectos publicados han desaparecido! ni siquiera se encuentran en borradores, simplemente ya no existen, como si nunca los hubiera publicado.Esto es terrible, porque he postulado a trabajos, adjuntando junto a mi portafolio mi perfil de Behance, y tenía muchos ya subidos y claro, cuidadosamente elegidos, ordenados, publicados. Alguien sabe qué puedo hacer? esto me angustia demasiado;(( sobre todo después de poner tanto esfuerzo en hacer un perfil profesional y haber adquirido interacciones ;CCQuedo atenta si alguien tiene alguna idea de lo que puede estar pasado, de si a alguien más le ha pasado y/o de si se les ocurre qué puedo hacer ahora;(De antemano muchas gracias!

I recently switched schools and, as a result, activated a new Adobe Creative Cloud license through SURFspot. Both my old and new licenses are linked to the same personal email address and to the “SURFspot Operational Console” profile. My old license had expired about 3 weeks before I purchased the new one. Everything has been transferred properly, I can still access my old files and fonts. However, my Adobe Portfolio is no longer there. When I open Adobe Portfolio, I’m prompted to create a new website, and I can’t find my old portfolio anywhere. I’ve searched online for a solution and mostly found information about migrating a portfolio between accounts. My portfolio is on the same account, though, so there’s nothing to migrate. The website is still online, but it’s no longer visible in my Adobe account. I have already contacted Surfspot, but they coudn't help me and said to go to the adobe portfolio support. I contacted them, but didn't get a reply. I got an email from Adobe Portfolio

So I recently came back to Behance to check out my portfolio of work that I had loaded manually onto my old profile that I used personally, only to find out that my projects that I had all been deleted. I went searching to see if there was a way to retrieve my files back, but to no luck. Can someone help explain to me exactly what happened that caused all my work to be deleted from my original profile? I was trying to export some of it so that I can use for my updated portfolio website changes I am working on.

Dear Adobe, I am a very loyal and neatly paying customer for over 15 years now. I really love Adobe and always have been fiercely against people calling the “non-artistic” other apps like Canva etc. Design apps or making art. But now I feel like Adobe is getting all the same. I don't want to use AI in my artworks. I don’t want annoying pop-ups all over my screen. I don't want notifications when I am creating. And I most definitely don’t want to “create” with a template based workflow. You can call me oldskool, but I like to keep my design process real. My genuine question to your organisation: Is the “Old or Real” Adobe ever coming back? So just clean apps, with no AI, no new features all the time, no pop-ups and no notifications.Also, even on the newest Macbooks I feel like the new Adobe apps make everything slow down and crash a lot because of al these “cool features”.Now I’m seriously doubting to just crack the old versions of my Adobe apps. I never did this because I really like to

3 problems to report:1) Ever since I updated creative cloud a few weeks ago, now the dropbox desktop icons (for dropbox desktop app) have disappeared. And I went over it with dropbox and they instructed me to go to System settings on mac → general → Login Items & Extensions, and scroll all the way down to the “extensions” section and find where its says “creative cloud” and hit the circle i icon, and toggle on and off “file provider” then my dropbox desktop app sync icons come back. Dropback says creative cloud is notorious for hyjacking desktop icons. I must note this fix is temporary and resurfaces later. I’ve provided a screenshot below of what the dropbox desktop app sync icons look like. 2) Ever since I updated creative cloud a few weeks ago, my external hard drives on the left hand panel are defaulting to the creative cloud app. 3)the authenticator app on firefox. when im on firefox it asks me to type in a number but doesnt give me a box to type it in. but when I go to safari

I’ve got an issue where Creative Cloud doesn’t recognise that I have Photoshop and Illustrator already installed on my Mac. The programs run fine by themselves, there is no issue there but because Creative Cloud isn’t recognising them it means I cannot perform any updates. When I look in the updates section, each program shows a button to ‘Install’ them.A couple of months ago I had the same issue, when I clicked ‘Install’ on both programs, all of my settings and workspaces were deleted. I can’t waste time again by rebuilding these, so I need the app to recognise that I already have them installed.I’m using Apple Tahoe 26.6.2, Creative Cloud 6.10.0.252.41, Illustrator 30.5.1 and Photoshop 27.4.0. 

Hi everyoneThis error on my behance profile:Your ability to send messages has been disabledI was in the middle of talking to a client about project And the support doesn't answer meDoes anyone have a similar experience?

I am unable to appreciate other people’s work on Behance. Every time the button is clicked it reverts back to the original state.

My recent projects are getting very low views and don’t appear in search or the Discover section, even though I use proper tags, detailed descriptions, and stay active on the platform.   Could you please review my account to check if there’s any issue affecting my visibility? Links removed by moderator <personal info removed-kglad>

I have a licence for my school to use creative cloud at home. Before I knew that I had a plan I did a free trial and tried to contact the support and ask if they know how I can activate my account. They did change my email to a one that doesn’t work anymore and now I can’t access my account. Also my school IT team is soo slow and I'm sorry to use these words but they are no help… I just need a human from here to help me… But for that I need an active plan, like what??? why??????? fml[Profanity removed by moderator]

I've developed a nice little website in Portfolio. On one page, I'm trying to embed hyperlinks to other pages for individual photos contained in a photo grid. For example, I have a grid that contains three separate photos, and I'd like to have each photo in the grid to have its own link to other pages - a simple and common function for many websites. I cannot find a way to accomplish this in Adobe Portfolio. Does anyone have a suggestion? Incidentally, I find it EXTREMELY frustrating that Adobe doesn't provide a support community dedicated to Portfolio. While I realize that Portfolio isn't necessarily an important money maker for Adobe, enough customers use it to warrant a community forum. Further, in my view Adobe should devote some resources, however small, to continue developing this product. While Portfolio may not be the tool of choice for serious website developers, it does provide an effective tool for small commercial photographers and hobbyists.

 For the past few days, I have been receiving an "HTTP ERROR 403: Access to www.behance.net was denied" message.I have already tried every standard troubleshooting step, so the issue does not appear to be on my end.

I paid for a subscription to adobe creative cloud through college buys, but when I go to use adobe illustrator, i am asked to pay for another subscription. How do I speak with an Adobe agent?

Hi, I am confused. For the last 6-7 days, I have been unable to access the Behance site. It always shows this message: "HTTP ERROR 403." I don’t know what the issue is. I have cleared my browser's cache and history, and I have tried different browsers as well (screenshots attached). Can anyone help me resolve this issue?

Hi, I just paid for a photoshop plan and I was looking forward to try the harmonize feature that is still in Beta but on my creative cloud account, I don't have the beta apps option.Is something wrong with my plan or do I need to sign up for the program first?

I am having trouble with Adobe Digital Editions. I am not receiving the OTP when trying to register with ByteBooks. I am an avid reader and I own an old Kobo. I can’t put the library books that I’ve borrowed on my Kobo without ADE. I have been having issues with this for nearly two weeks. The support from Wipro is absolutely woeful. I have had one reply in that time suggesting that I send screenshots which I’ve done but no reply since. I am getting very frustrated with this situation. I can’t possibly be the only person experiencing this. I just want to speak to someone. By the way, I have tried on my phone without Wi-Fi too. I have checked Junk and Spam but not one OTP has been received and yes I’m receiving them from other companies. 

When I try to activate adobe express premium plan with airtel, showing an error “This code is from a country or region that does not match your adobe id”. When I checked the account section under settings, Subscription account origin Country is selected as United Arab Emirates. I need to change that to India.