Download & Install

I'm using Mac OS Sierra 10.12.6, currently on my second year of subscribing Photography Plan and Premiere Pro Plan. I use Photoshop CC 2018 and Premiere Pro CC 2019, both downloaded form prodesigntools.com ( error installing PS 2019 so settled for 2018). Things have been fine until today, I didn't open PS for over a month, and PR more so. When I tried to open PS, it required me to sign in, after I did it said No Subscription Found "we couldn't find a Photoshop CC 2018 subscription associated with this ID." And suggests me to start the 7-day trial. However, I succesfully opened PR, works just fine. My Adobe acc shows I'm still subscribing both the Photoraphy and PR plan, payments keep happening on my credit card and my next one is due later this month. I tried re-logging Adobe acc, uninstall and reinstall PS CC 2018, it still fails to recignize my subscription. What can I do? I attached screenshots of my subbed plans and the error message shown.

Good Morning Community, I am not able to install CS6, I am recieveing an Error 404 and nothing comes up. And when I try to download, I get download not compete files missing cannot install. Can anyone help me with this problem?

Hi, Just switching over to a new machine. Only PS, AI, InD, LR and DW are available to download from the CC App. When I go instead to the CC page online, it's all there but when I go to download anything from there I get a "XX is now installing" page but either nothing happens or I get an installer in my downloads folder that does nothing. I've signed out and uninstalled CC app and reinstalled. I did a clean up of all Adobe stuff and tried again with no luck. I'm sure I'm not alone on this but I haven't see exactly this in the community in a quick search. Any help would be welcome. Thanks!

Downloaded 2022 Adobe InDesign, but it does not open. I am on a Mac using Catalina OS.

I bought a student subscription for the Creative Cloud apps, but can't seem to download the apps that should come with it. I succesfully downloaded the Creative Cloud app to my Macbook. When I open it, it shows all the apps. But it says 'Try" of "Buy". Not 'Download' or 'Install'.The instruction video I found shows it should say 'Download'. I logged off and on again (as was advised in a help text somewhere here) but that didn't help.Any suggestions would be much appreciated! Tnx 

I have have circling around and waste for more than 30 minutes to find help or chat with customer service. when i ev\entually get rid of all obstacles to get into live chat, what I have got is to wait for a moment .... then 15 minutes gone, and my line is dropped. So have to restart again, my whole is gone for struggling around.I just would like to ask a very simple question on renewal of my subscription, as simple as changing my credit card for payment, and what should I do?

I am getting Error 301 whenever I attempt to update Creative Cloud (app) or any of the suite of apps.   As there is no dedicated thread for Mac users with this problem, and no consistent solution, I am posting a new thread.   Title edited to add 'on Mac' as it says in the message - Moderator

Please help me. I am an instructor at a major university, and when I went on sabatical for 2 yrs, the IT dept removed me from the active users for Adobe ( had installed and was using all of them on the cloud, CS6, while working. didn't warn me. Well, now every 5 min I get a LARGE WINDOW pop up telling me it's not to late to make my software legit! and I can't make it GO AWAY! I expecially don't like the insinuation that i my have "stole" it. I am entitled to it then, and will be again when I come back. How do i get rid of this, and as a side note, for having to put up with this 'in your face windows' every damn time I try to use my computer now, I'll never reinstall Adobe products, no matter how "FREE" the colleges say it is. I was afraid onee I did, I'd never get rid of it; and yet, here we are... Running Macbook Pro, CatalinaPlease tell me I can get rid of this without reformatting my damned drive, 'cause all the help online points to files I don't have (specifically 'Adobe

Ola assinei o pacote completo da adobe porem nao consigo instalar os programas preciso de ajuda... (tentei baixar os software de forma ilegal, creio ue isto que esta atrapanhando)

I am from Croatia. As I High School Student am I eligeble to buy an CC Student Plan and activate it?

I cannot install.  I keep receiving the message -- close winword.exe

I paid for Photoshop PS6, downloaded and get a  serial number revoked message, despite the fact I paid for it.What is going on?

I literally can't find a way to contact adobe directly for support on my account inquiry. I browsed the adobe website and my account, and the help center for days and still can't find a way to email or chat with adobe support directly. Is there no other way than to call them? 

okay, this may be a dumb question but I’m not that techy even though I am a designer. I may need to buy a new Mac. I auto pay monthly for photoshop and illustrator. I’m imaging that I will need to somehow connect my new Mac with my adobe account so I can access the programs. how do I do this? Thank you!!

It says I have no plans so I can't cancel it!!! And being charged!!! And no way of contacting Adobe!!! I'm a brand new mum and so don't have time for this!! Please help someone?!!!!

hello sir how to download and install new verion of this application   [Mod: Remove link]

i'm trying to change my default to my d drive and it keep getting the message cannot install to root path, how can I overcome this?

Hello, We purchased CS6 Design Standard and would like to install the programs on our new laptop. We have gone into our Adobe account and downloaded the files that we purchased and use on our other computer, but it is not letting us install on this new laptop. There are no previous versions of CS6 or CC on this machine. When we try to install this is the window that appears. The Adobe Support Advisor is no longer available. How we can go about installing and activating our purchased programs. Thanks!

hello, I have just had this issue and I have read the forums but to no luck unfortunately on a solution though I have done what I have been able to find such as updating all adobe products , photshop, acrabat , Creative cloud as well as updating my browser which is opera gxI have to choose a topic though non are applicable unfortunately.

My Creative Cloud App on MacOS Big Sur only functions intermittently. Today it indicates that I have an update for Photoshop available, but when I clicked the update button nothing happened. I also got a pop-up that said a new version of the Creative Cloud App available and I clicked to download and install it.  Again nothing happened.  This not the first, or even the tenth time this has happened. Can someone please explain what is going on here?

There's a few threads on this already, so you know the basic drill. However, these are all older posts, and while the error recommends I download the support advisor, that no longer exists.  For context: I downloaded the CS6 design & web prem. from my adobe.com account page.

Several times I'll notice that the Creative Cloud app has app updates for the apps I have installed. But then those updates vanish, and the Update panel says "You're up to date!" This morning when I started my computer there were six updates listed. I clicked the "Lern more" link on one of the entries, and while I was reading the pop-up, all the updates vanished. I don not have auto-update enavled in CC app preferences. I don't know if CC app is deciding the updates don't apply to my machine and removing them, or if it's somehow installing them in the background. That seems unlikely since they vanish immediately, and updating apps (when they don't vanish) is pretty slow. Now I don't know if I'm missing updates I should be getting. I do occasionally get notifications for updates that don't disappear, and those install normally (although lately those fail about 50% of the time and I have to re-try). Any ideas what's going on? I tried searching but all ther e

I am getting error Unable to reach Adobe servers .I am using PfSense firewall I allow adobe.com,adobe.io,adobeoody.com but no option to allow *.adobe.com or *adobe*.com in pfsense firewall. Can you please help ???

help

If I make a few videos a year, I will never justify the $20 a month (for a year min) or the $240 yearly fee. Why won't adobe offer a payment plan on a per video cost? I get that allowing monthly fee for just one month (or pausing the monthly subscription fee) isn't cost effective for adobe, as some users would just publish all their videos twice a year for $40. But why not offer a per video payment. $5 per upload would equate to 10 uploads for $50 which the user could spread out however they wanted. If they start uploading more videos, then it will make sense to switch to the other plans. This payment method also provides an onramp to new users allowing them time without a large cost to learn and grow.For now I'm using Davinci, but I'd rather have access to the full Adobe Creative cloud.