Download & Install

Hello,I am experiencing serious issues with my Adobe Creative Cloud account. I began having problems with Acrobat and then it wouldn't let me update any of the apps. The only error code I got was 303, that basically was "retry".So, I searched for solutions and it seemed the only solution would be uninstall and reinstall Adobe Creative Cloud. I did it, and I can't install any of the apps right now. Creative Cloud opens, but does not allow installing any applications.All installer “stubs” I have tried (3 MB and 350 MB) run, but do not install the Adobe Desktop Service, which is necessary for downloads to work.I have completely uninstalled Creative Cloud, cleaned folders in Program Files, AppData, and the registry, and reinstalled, but the main service still does not appear.I have followed all the official steps suggested in Adobe documentation and forums, including using the Adobe Cleaner Tool and restarting my computer, but the problem persists.I am looking for guidance on how to:P

I have owned ADOBY Acrobat software for some 20 + years. Now out of nowhere Adobe does not let me use my own software until I reactivate a licence.  They do not ask for payment, just provide a form with 2 choces. 1, ..reactivate by internet, 2. reactivate by phone. If I try by  Internet it says that they do not recognise my server. If I try by phone, none of the phone numbers are in service.   Any other attempt to resolve this issue results in an attempt to sell me something ! I do not want to purchase anythin, just want to use my software I paid for in full many years ago.  How did Adobe get in to my computer to shut down my software is nothing but a PIRACY !

I have a old (legacy) version of Adobe Acrobat XI Standard which was loaded originally via a CD.  Apparently I have more than two (2) installs on my different devices.  I keep getting an error notification stating I need to deactivate at least one device the software is installed on.  However, when I log into the two (2) only possible emails I have with Adobe to deactivate the hardware, both log ins show ZERO activations on anything and I can't re-register the original key or find where they have this Adobe key attached to what email.  And totally no support whatsoever from Adobe when I try their chat or contact.  

I'm trying to get a hold of an older Adobe Illustrator CS6 version. I found people on ebay selling, what they claim is a "legit" copy, but claim that the product doesn't ship with any cdkey and that it "auto" works. This seems fishy to me, because of how much I know Adobe loves their cdkeys on pre-cloud products. Can anybody confirm if Adobe ever created Adobe Illustrator install discs that never included cdkeys and that performed the licensing or owner verification using some other method? (I had a previous key from years ago, so I thought I was covered having a CS6 version and could still install Illustrator CS6, but when I recently went to reinstall, it said my current key had been revoked, even though at the time it was purchased, it worked fine.) I'm looking for options to still use a CS6 version. This somewhat "fishy" seller was the most legit looking seller I could find. Any help on this matter, would be greatly appreciated. Thanks!

I have a serial number and used it on my curent laptop to activate adobe pro. It downloaded but did not complete or activate because my laptop has issues - it doesn't have the capacity. So i want to stop using my old laptop and erase the serial number there, I have a new laptop and want to transder the adobe but  it say "already activated". Please help me register my product on my new laptop 

Bonjour, J'utilise actuellement ma license Lightroom sur mon MacBook Pro. Je souhaite également l'utiliser sur mon Ipad Air. Comment puis-je procéder ? Est-il possible de synchroniser les données ?Merci à vous, Stéphanie 

Bonjour.Pour gagner de la place sur mon C, j'ai désinstallé lightroom, dans l'espoir de pouvoir le réinstaller sur un autre disque. Problème, la version que j'avais installé sur mon poste de travail n'est plus disponible, celle qui est disponible est incompatible avec mon système (qui ne peut passer vers W11 en raison d'un pas de bol matériel au niveau du processeur).Comment puis-je trouver une version précédente compatible?Belle journée à vous.

Hi guys. I am upgrading my PC and have an error I cannot seem to get around. I get the message activation limit reached. So I went ahead and deactivated CS5 Production Premium on the old PC. However, it still works and I'm still getting the limit message on the new PC install. I tried uninstalling and reinstalling on the old machine, but I get a runtime error, so I can do neither of those things. I'm quite frustrated, as I have done what I was told to do, I have deactivated the production suite but it still will not allow me to use it on the new PC. Looking for answers. I have zero interest in renting Photoshop. i want to own it and I"m quite happy with my CS5. Photoshop is really the only thing in that suite that I use

Das Installieren früherer Installationen wird von Adobe zu beschrieben, dass man in Creative-Cloud-Desktop diese Funktion im Kontextmenue unter "Andere Versionen" findet. Das stimmt nicht.Ich nenne das Kundenveräppelung. Was soll das?

Hi,I run a UK VAT registered company but can't see any way of entering my VAT registration number so that I can purchase without paying the Irish VAT. Does anyone know how to do this and why doesn't Adobe make it simple?

I recently purchased a refurbished MacBook Pro (Intel Core i7-9750H processor, 64GB AMD Radeon RX 5500 graphics card).   However, I can't install Lightroom and Photoshop. Is this because I have an old Mac, or is there another problem? Can anyone help? Best, Emile

What is Adobe Cleaner tool and where can I get it?

In 2012 I one-time purchased the Creative Suite 6 discs from UCLA Los Angeles CA & downloaded them to my Mac. Some years ago Adobe began charging monthly subscribing for new Creative Suite users, but I was still able to open & use my already paid for & owned apps. However, Adobe has now managed to manipulate my laptop and blocks my ability to open any of them via a window offering a 30 day free trial to try the new Design & Web Premium and states that use to it can continue only with a monthly subscription. I now simply cannot open any of my own one-time purchased CS6 apps, such as In-Design and Photoshop. I have no clue whether I could return to my own apps should I accept the offer and cancel before the 30 day limit; I also don't trust Adobe at all that they would not do anything further to prevent that. I don't understand their right to do what they've done. I therefore want to disable the wall they have imposed and once again be able to access my own already pu

Why do I need to deactivate 'both' old activations, when I only want to activate one new computer? What if I'm not able to re-activate on any computer afterwards? Right now I'm not able to activate the new computer, nor re-activate the old one, which confirmed successful deactivation yesterday. Now I'm worried to deactivate the last working activation on my other old computer ...

Hallo - ich habe meinen PC mit einem neuen Motherboard aufgemotzt. Nun behauptet Adobe ich hätte eine 3. Installation der beiden Programme gemacht und hat beide Programme gesperrt und behauptet nun, dass sie diese nicht meht freigeben können, da es für alte Programme keine neuen Schlüssel mehr gibt. Ich  habe auch nicht die Möglichkeit einen neuen Schlüssel einzugeben. Weiss jemand, wie ich wieder zu meinen Programmen komme. Vielen Dank für Eure Hilfe.    PICTURE REMOVED... Moderator THIS IS A PUBLIC FORUM NOT ADOBE SUPPORT... YOU JUST GAVE YOUR SERIAL NUMBER AWAY

cant access the BETA version of PS in creative cloud anymore

Hallo zusammen, wir hatten das Programm auf 2 Rechnern installiert, alles lief bestens. Dann erfolgte ein Rechneraustausch und dabei wurde versäumt die Anwendung auf den vorherigen Computer zu deaktivieren. Die alten Rechner gibt es leider nicht mehr.  Beim Versuch das Produkt im Adobe Portal zu registrieren erscheint der Hinweis "Diese Seriennummer wird bereits verwendet."Gibt es eine Möglichkeit unsere Serien-Nr. wieder "freischalten" zu lassen? Ordnungsgemäße Rechnung vom Fachhändler ist vorhanden. 

In creative cloud I cannot get a user's apps to install, sync, or update. They all bomb out with a Error 125 or "Installation Failed" It says to install sync but that doesn't appear to be an option anywhere either. Nothing has changed on our network, out firewall, our security etc. This is not a new computer nor did anything change. This just stopped working. It has nothing to do with these causes:  https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/common-network-connectivity-issues.html I can connect to the computer with no issues, all other software works fine, just not Adobe Creative Cloud. Please assist if you can.

I'm still using Big Sur on a MacPro 5,1, but I need to re-install Lightroom… there is nothing that is compatible on the Adobe website that I could find. Any ideas where I could download a compatible version? Maybe Adobe has an archive site?Thank you in advance! Tarek

Consistently getting these same errors when trying to update the creative cloud app (see screen shot - Error code: 191). Been happening for over a month now... unsure what's up. Tried completely uninstalling all adobe apps as well as creative cloud today... Reinstalled - and still getting the same issue. Any ideas on how to resolve would be appreciated. Thanks! 

I  have received emails in Swedish when I would like them in English or Finnish. I talked with some Adobe person via chat a few months ago. He set the communication language to English. Now I get monthly pay emails still in Swedish and some other emails in Finnish. Something is seriously wrong with Adobe when it comes to languages in emails.

I have used photoshop and adobe products for years. Today, photoshop will not open. I don't know why.

Good morning,Are there any UK based Sage 50 Accounts (V27 or below) users on here that can answer this question?Adobe's invoice for Photography Plan does not included UK VAT but according to the Sage Article on which tax codes to use (opens in new window), it states that "Imports with a consignment value of £135 and below should have had the UK VAT charged at the point of sale and will not be subject to import VAT".The transaction is denoted as "Goods" on the invoice.  Adobe are located in Dublin so it is classed as "Abroad Outside of UK".  It is not subject to Northern Ireland Protocol.  I've ticked No and assume this is correct and it doesn't exceed the import threshold of £135.It recommends using a tax code in Sage of T21 which affects Boxes 1, 4 and 7.  Boxes 1 and 4, the VAT amount is entered (BUT THERE ISN'T ONE!!!) and the Net amount appears in Box 7.Any advice on this would be immensely appreciated.  My OCD gets the better of me when deal

I don't want to install creative cloud into C;//Programs files (86)// folder. Why i can't choose installation folder? How can i change installation folder?

Bonjour, J'ai acheté une licence adobe creative suite CS5.5 il y a longtemps, qui devrait pouvoir être installée sur 2 ordinateurs, que j'avais installée sur mon ancienne machine. J'ai maintenant un nouvel ordinateur, mais bien que je puisse normalement avoir la licence sur 2 ordinateurs, cela ne fonctionne pas. En effet, l'installation se fait correctement, mais lorsque j'ouvre un logiciel (par exemple Photoshop), il me demande un numéro de licence. C'est mon père qui avait installé cette suite adobe sur mon ancien ordinateur, mais je ne sais pas quel était le compte il avait utilisé, et il est maintenant décédé. Comment faire pour récupérer ma licence et la faire fonctionner sur mon nouvel ordinateur ? Merci d'avance pour votre aide.