Download & Install

Guten Tag, ich bin mit den Adobe- Produkten echt zufrieden. Aber der Kundensupport ist eine Katastrophe für mich. Kein Telefon- Support wo man mehr wie ein Computeransage bekommt. Gibt es eventuell ein Nummer wo echt ein Mensch weiter helfen kann. Da sich mein Photoshop nicht öffnen lässt hänge ich etwas in den Seilen! Danke im Voraus Tom Sepia

Hello, I have Adobe Photoshop Elements 13 with an activation key, but I can't activate it. I get a message saying it's already activated, but unfortunately, the PC it was activated on is defective. How can I activate the version?

I have a school account for creative cloud which I still use on my PC's creative cloud, as the adobe account is still active. However, as I am no longer in that school, the Microsoft account with that same email no longer exists. My issue is, that when trying to log in to creative cloud on my laptop, I enter my school email, and it redirects me to a Microsoft login page, however I cannot continue from that window since the Microsoft account doesn't exist, even though the Adobe account does exist. The account is still fully functional on my PC, where I have not logged out of it, but I can't log back in on a different device.

Over the past week I have been experiencing mulitple bugs with Creative Cloud. Firstly I could not open Lightroom Classic as I was getting a message saying my account could not be verified. After several restarts this resolved itself. Then I started to get messages every day saying Creative Cloud can't update apps and I need to do it manually. Now the most annonying thing is the continual pop-up messages I am getting saying 'Revocation information for the security certificate for this site is not available. Do you want to proceed?' The details of this message say it is issued to adobe.io and issued by DigiCert TLS RSA SHA256 2020 CA1 valid from 12/05/22 to 13/06/23.I have tried updating the date and time and my computer - has not worked.I am running Windows 10 64bit and would very much like to be able to get rid of these annoying pop-ups. Please can someone give me a fix!ThanksVivien

I bought adobe cs6 mater collection in 2014.  My serial number works for reinstalling the programs but according to the help staff member that only spoke limited english, it isn't supposed to have letters in it before he rudely cut me off when I asked for someone who knew more words in english, repeating the same broken phrase to me over and over wasnt helping.  What I'm trying to do is update after effects, I have version 1.1 but it's gotten to version 2.4 and I just want to update the program I own.  The guy said there are no updates available but clearly there's version 2.4 compared to my version 1.1 and he made no sense.  Did the standard serial number format change over time?   Because after I lost it I managed to extract the number from the program itself in an xml, something adobe also says there's no way to do, which Im also not happy about, but like i said, my number works for reinstallation, so from my perspective I have the right #, and somethin

Hello! This is my first psot here, but I recently purchased a 2025 M4 MacBook Pro runnning Sequioa 15.4.1 and I need to install any version of 2023 Premiere. I had it on my old iMac, as I've been editing consistently on 2023 for a while now. I don't want to change versions in the middle of a project because that leads to the workflow getting a bit messy.  As far as I can see, CC only shows the oldest version I can install as 24.0 -- is there any way, shape, or form that I can somehow get any verison of 2023 on here? Any help would be greatly appreciated. Thank you! 

Hi there, I am trying to install the After Effects  in my laptop.I do have 30 GB of space, enough system requirment and a good internet connection.While i click on install the installation showS 1%. and after that "FAILD" the error code says 106.but community says " Select RETRY to try to install your app again." Please help someone...tried every way possible....restarted my laptop, reinstalling adobe creative cloud, log out and log in again, and tried Adobecleaner also...... but at the end nothing changes..... PLEASE HELP SOMEONE...:(

Bonjour,J'ai eut un problème de disque dur sur mon mac.  Donc changement de disque et reinstallation du système. j'ai bel et bien un abonnement photos sur Adobe par contre je ne peut plus télécharger lightroom car apparement mon macbook n' a plus la configuration requise. alors qu'il y a deux trois jours je pouvais l'utiliser sans problème. est ce que quelqu'un a une solution ou bien c'est peine perdu pour ceux comme moi qui utilise encore des systeme assez vielle ?Merci

I tried to update to the latest version of PS. I got an error "insufficent disk space" which is understandable.  I want to unstall PS and install on an external HD but there is no option to uninstall the program. How can I uninstall this?  

Formatei minha maquina, e ao reistalar o Creative Cloud ele não mostra a possibilidade de instalar versões anteriores dos programas que precisam do processador com suporte para AVx2. Faço nem ideia de como resolver 

hello, I need help, I was signing up for CC for 7 days free trial on 22 may 2025, I got free trial but was charged immediately and money is already gone from my bank account, i have already cancelled the free trial, and also contacted adobe support multiple times, they say I was not charged and the charge is something else, and payment doesn't even show up in Adobe billing. what to do, i don't understand.    free trial said I will be charged on 30may2025 but this happened,    did this happen to anyone else, did you get refund, how does this process work.   can some tell will I even get refund, how much time it will take?

Hi, My subscription plan was just automatically renewed this month, but suddenly I’m unable to access any of my apps. I’m not sure why this is happening, and I would really appreciate it if you could look into this issue.

I am trying to reinstall my Adobe Photoshop Elements 15 onto my computer after I installed a new SSD.I registered this with you in 2017 I have the serial number. However when I try to install it A window comes up with  ‘I have Purchased Install’ when I click on this it says that I must sign in. When signed in I get welcome to your account with no sign of Photo shop installation. HELP!John Main

Leider habe ich Probleme mein Produkt Photoshop Elements auf meinem neuen PC zu aktivieren. Mir wird angezeigt dass ich dieses erst auf dem Altgerät deaktivieren muss. Das ist mir nicht möglich, das Gerät war defekt. Es kann doch nicht sein dass ich mein Programm jetzt noch einmal bezahlen muss! 

Bonjour, Je suis nouveau sur la suite Adobe, je rencontre un soucis majeur, suite à ma soubscription je ne peux pas installer Photoshop ou Illustrator car mon système d'exploitation est incompatible d'après le site.Après vérification j'ai le windows 11 24H2 (64 bits) +400Go de stockage disponible16 Go de ram. Auriez-vous une solution ?Merci.

Hello,  I own a copy of Adobe Creative Suite CS6 Master Collection, but I only see the macOS .dmg downloadable install under my products.Where can I download the Windows installation executable for this product? 

How do I install and use Adobe Pro 2024 with out siginin in? Purchased a license key through Dell for an end user and asking to sign in. I purchase these with the Dell computer to prevent the need for signing in as I set up the computers for the end user. I cannot have 25 users all using Adobe under my sign in. Support has been obsolete, no email address, etc and I cannot sit on a chat window all day long waiting for a response. If this is not resolved, all purchases will be with Foxit PDF reader moving forward. 

I have a Copilot+ PC (Surface Pro).  the Audition product page has the green check and states "Works on this device".  But the install fails and returns the message "Audition is not yet available for your device".  then the "Do Adobe apps work on Microsoft Copilot+ PCs?" page lists all apps except not Audition anywhere under any category.  Please advise if there is a work around or a roadmap for Audition on my device. 

Bonjour,Je souhaiterais envoyer ma lettre de résiliation pour mettre fin à mon abonnement mensuel.J'aimerais savoir à quelle adresse pourrais-je l'envoyer.Merci d'avanceCordialement

Seit 2015 habe ich Adobe Photoshop Elements 13 (DVD-ROM) Vollversion, deutsch, neu, DVD incl. Zweitnutzung.Nach Umstellung meines Laptops von Windows 10 auf 11 habe ich diese Version per DVD neu installiert.Beim Versuch den Editor zu starten kommt nach ein paar Sekunden die Aufforderung mich anzumelden.Das klappt dann so weit, dass die Meldung erscheint: "You're signed in. You can now close this window and get back to where you left off.".Nach Annahme der Lizenzbedingungen versuche ich dann nochmal, den Editor zu starten mit der Folge, dass ich aufgefordert werde mich anzumelden.Wie komme ich aus dieser Endlosschleife raus?

anyone having the same issue where Acrobat DC Pro 2015 was just working fine then suddenly prompted Retry activation but you never signed out or deactivated the product, i have not activated the product to any computer recently. Adobe support was not helpful, they said they can't do anything on their side and offering subscription  

I currently own Adobe Creative Suite 5 Master Collection. My computer crashed and I was unable to deactivate the program. Please help me reinstall the programs, since I have exceeded the downloads due to problems with my computer. Thank you

Bonjour,Je possède le logiciel Adobe Master Collection sur mon ordinateur, j'ai voulu l'installer plusieurs fois mais au bout de 2% d'installation il m'indique un message d'erreur comme celui ci "ECHEC D'INSTALLATION"des erreurs se sont produites lors de l'installationPourtant, j'ai bien suivi tout les éléments d'instructions tel que se déconnecter d'internet, choisir les logiciels que je souhaitais etc...J'ai besoin de votre aide,merci beaucoupMadeline !!!

the adobe not genuine message still appears and it's really annoying 😞 when it was not my fault.They recommend to use cleaner and I did but fix host file stays all the time.Any idea why? How can I solve the not genuine message to not appear again? Thank you

Can't uninstall creative cloud