Download & Install

Elements 12 was working one day and not the next. Now I am unable to access either program, Elements or Premier Elements. I have uninstalled the programs and re installed them, however it has not made any difference. When I try to open Elements, the Organizer/photo editor page comes up. It will not go any further. It comes up with an add to upgrade to the 2024 version. I thought when I bought the program years ago, that I would have it forever, unless the software became incompatible with window updates.I have the program on discs, it was not downloaded, so there should not be any time restrictions on the program.Can someone please help.Thanks Rosemarie 

I have Adobe Creative Cloud installed on my Dell laptop but would like to install it on my new Macbook Air. I can sign into Adobe on my macbook and download the installer (for Creative Cloud or any app) but when I enter my log-in information, the log-in screen just shakes and doesn't let me proceed. Like it doesn't accept my username and password. I've changed/updated my password and signed out of all devices, but still no. Thoughts?

I'm trying to install Lightroom Classic but I get a message about system incompatibility, but I don't know why.Windows 11 23H2Procesor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHzRAM 48 GBGPU NVIDIA GeForce RTX 4060Ti  16GB 

After installing the application, I try to start it for the first time, but it mumbles and does not respond.How can i solve this problem?

HelloOn my profile, when i push " manage plan" there is no option any more that i can deative my account, what can i do?thank you

Bonjour,J'ai récemment rencontré ce problème : le creative cloud m'indique que la version d'essai de Lightroom Classic CC a expiré. Cependant, je paye mon abonnement et utilise lightroom depuis plus de un an sans problème. J'ai essayé de déconnecté/reconnecté, réinstaller le logiciel... Le support Adobe sur twitter ne trouve pas la solution également .Est ce que quelqu'un a déjà vécu cet expérience et pourrait m'éclairer,Merci d'avance

Hello,I want to install my creative cloud apps in a other folder. Therefore I changed the settings for the app-directory in the creativ could manager to drive 😧 but creativ could manager says during installation "not enought space on drive C".How can I install my cc apps on drive D ?!?Dirk

Hey, maybe someone can help. I want to download PHotoshop and other adobe programss, but it shows that my PC need ( If you would like to install Photoshop, you must update your system. ). What dous that mean, what i need to do, because it can not be PC folt, it is bran new.

hi,I have been trying to install some of the adobe programs like Ai, PS and Id but i can't :c The page says that it is not compatible with my version of Windows, but I have Windows version 22h2, I am supposed to be able to install it but it still won't let me. I also don't want to update my windows 10 to version 11. So I don't know what's actually happening. Let me add some pictures  Trad: "update needed"operative sistem: 10 v22h2 my operative sistem: Windows 10 V22h2 I will be very grateful if anyone can help me. I need the programs for my university project.   

I meet the "Update required If you would like to install Premiere Pro, you must update your system." when I try to download premiere pro, and when I click learn more it doesn't help because my computer meets all the requirements. I am on windows 10 64-bit

I want to install Adobe Premiere Pro and I get this error on the website. Features of my computer:SO: Windows 11 Pro 23H2 64 BitsRAM: 16GBGPU: NVIDIA GeForce RTX 2060 6GBCPU: AMD Ryzen 7 5700X 8-Core Processor 3.40 GHZStorage: SSD 500GB and HDD 1TBMotherboard: Asus Motherboard AMD B550 ROG Strix B550-A GamingI already paid for the service.What do I need to do? I wish there was also technical support to help me, please.  

Hi everyone, I cracked Pemiere Pro 5 years ago when I was just an amateur videographer and now that I'm going professional, I took out a subscription to it. Unfortunately I don't know why and I can't find the answer anywhere, but it is impossible for me to uninstall the old software (Version 2019), nor to download the latest version which was sent to me after taking out the subscription . I feel super bothered because I have clients waiting for their video, and I also find myself paying a subscription from which I get no benefit. It's the same with my 2019 version of After Effects which refuses to uninstall... I hope someone has a solution to this problem because I'm going in circles and time is running out T-T THANKS !  

Hey! I'm trying to install Creative Cloud programs, but it always gives me "error 303". On the Adobe website the only recommendation is to try the installation again, but I've done this several times and the error keeps happening. The only program that installed without problems was InDesign. I would be grateful if you can help me. Thanks!

Same problem and Nothing worked for me...Thank you VERY MUCH ADOBE !!

Bonjour, je viens d'acquérir une nouvelle station demontage et depuis quelques jours j'essaye en vain d'installer Premiere Pro et Photoshop. Ce qui est étonnant c'est que j'arrive à installer d'autres applications, mais avec Premiere Pro et Photoshop, ça plante à chaque fois.J'ai pu installer Illustrator, InDesign, Photoshop Express, Media Encoder, Premiere Rush et Acrobat. Mais les deux dont j'ai vraiment besoin, non...Est-ce que quelqu'un aurait une idée ? Merci d'avance. Thierry

Liebe Mitmenschen, wollte gerade meine "Uraltvariante" premiere elements 12 auf meinem neuen Computer installieren. Funktioniert rein technisch auch, scheitert aber an adobe selbst, da hier diese Variante nicht mehr "registriert" wird. Eine freundliche Mitarbeiterin vom Support bot mir ein neues "günstiges" Abo an. Hat jemand von euch eine Idee? Danke im Voraus.Jörg

upon trying to download adobe photoshop with the free trial it says virus detected and the download fails

I have the same issue 

Hi all - I am having an issue getting my Creative Cloud to sync. I have gone through all the trouble shooting items recommended - uninstalling, reinstalling, using the cleaner tool etc also doing the basics, like restarting the app, the computer as well - I get errors along each of these routes. I have seen some threads here from 2 years ago - mainly for windows. Is there any update and if this might be a bug? I am on Adobe Creative Cloud 6.3Mac OS Ventura 13.6.9 See screenshots - thank you so much for your help!  

It says "Sorry, Photoshop won't run on your OS. To continue you'll have to upgrade."I am almost certain that this is not a hardware issue as I have recently just built this PC, which seems to pass all the system requirements. Additionally, I have updated my windows OS to windows 11 23H2 x64. I am not sure why It is claiming that it cannot run. Here are my hardware specs:   

Hi, I have a customer who needs to factory reset his laptop and has purchased an Adobe License. The Machine was possibly infected by Malware as it has become sluggish. Can he still use the same license on the same machine if he does a factory reset or reinstall of Windows? Should he make the request with this license?

Hi all I have Adobe Photoshop Elements 2023 (purchased on 26.10.2023) and Premiere Elements (purchased 08.08.2024).I tried to install both downloads several times on my new laptop.At different times during the installation I always get the same error message: Either:Installation error:"Adobe Photoshop Elements 2023 cannot be installed at this time. (error code 183) Or:CustumHook_HD_EO.exe - System error:"The execution of the code cannot continue because MSVCP120.dll was not found. Reinstalling the program may solve the problem."With this error message, I am about to uninstall something. The error message wants a reinstallation.I then have to cancel the installation with "Exit" for both messages. The laptop is brand new (received yesterday). No antivirus program is running. The system is Windows Home 11 / 64 bit. Windows is up to date.Both Products are activated and I have also downloaded both installation programs from Adobe / Products and tried to install them.I al

Hi there,I have reinstalled/updated Windows (from 8.1 to 10), and I have my Adobe Creative Cloud apps installed in a different drive (D:\). I am trying to sync or detect the already installed apps to Cloud desktop app with no avail. Is there a way for me to link/detect/sync the installed apps (AE,PR,LR,PS), without having to re-install them again and lose all my plugins and custom settings ? I have on going projects.You can see from the attached screenshot that I have Premier running in the background and the Desktop App not detecting it.I have tried re-installing the Desktop app and run update from Help> Update in Premier. Any help will be appreciated. Thanks.

Hi, Apps panel doesn't show installed Creative Cloud apps.I´v already try to delete opm.db as in (https://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html) but it doesn´t work.This happens after an error that told me that I have to reinstall Creative Cloud Desktop app.I´m working in windows.THX  

i can't find the cancel button under my plan management ?i would like to cancel my subscribtion