Enterprise & Teams

We’re excited to extend Org Name Change to Enterprise organizations and those within a GAC hierarchy. System Admins can now update their organization name directly through a self-service workflow in the Admin Console.Admins also have control over end-user email notifications during these updates. Notifications are disabled by default, can be enabled at the time of each change, and apply only to admin-initiated updates.Go to Admin ConsolePrerequisitesThis feature is available only if your organization meets one of the following criteria:You purchased a Teams or enterprise plan directly from Adobe. Your Admin Console is part of a Global Admin Console hierarchy.If your organization does not meet these criteria or if your plan was purchased through a reseller, admins must contact Adobe Customer Care to request changes. Why this mattersEnterprise Org Name Change gives admins direct control over organization identity, eliminating the need for manual support requests and reducing operational

I’m the sole user on the account (not enterprise or teams). What can I do?

Hi Team,I would like to modify the number of licenses under our Creative Cloud Pro Plus team plan from 5 to 3, as we are currently within the renewal window. However, I am unable to make this change through the online admin console — the system does not allow me to reduce the number of seats.Could you please assist with adjusting our subscription to 3 licenses before the upcoming renewal on 18 November 2025? Thank you!Kind regards,Balazs Varadi 

Is there a method to add an Administrative Role to a synchronized group? We have a service desk that needs to log onto the administrator console and right now I am adding the users individually. We already assign licenses and products using synchronized Entra/Azure groups.  Can the same thing be done for the Admin Roles? These users are all added to an Azure group and removed when they leave- so a group makes more sense than a manual add.

Hi Team,We are working on a healthcare use case using Adobe Experience Platform (AEP), Adobe Experience Manager (AEM), Web SDK, and Adobe Target.Our goal is to deliver personalized content to users based on their health conditions. However, due to compliance constraints, we cannot expose PHI data. Instead, we plan to send only abstracted attributes/flags from AEP (e.g., isDiabetic = true).On the content side, AEM will provide Content Fragments (CFs), which will be imported into Adobe Target as offers.Given this setup, I have a few questions:Is it possible to match AEP profile attributes (such as boolean flags like isDiabetic) with offers in Adobe Target in real time using Web SDK? Considering scalability (potentially hundreds of offers from AEM) and multiple health conditions per user, what would be the best approach to design this personalization? Should we rely on audience-based targeting in Adobe Target? Or is a metadata/tag-based approach (mapping user attributes to offer attribut

Creative Cloud does not give any options to install 64-bit programs on my computer (even though I run a 64-bit system). Acrobat (not Reader) in particular I’d like to have as a 64-bit, but there’s no option to change it to that.How do I go about changing this? Are all apps available in both 32- and 64-bit architecture or not?

I see the user and email address under users and they have Adobe Acrobat Pro license assigned to them but when they log in to Adobe.com and go to Apps and Adobe Acrobat Pro, they are asked to purchase it. They should be able to download it for free because we are paying for the license.

  Shared credits (formerly Generative credit pool) provide access to organization-level Operations, enabling continued use of Firefly-powered features after users exhaust their individual monthly generative credits. Users consume their individual credits first. Once those credits are exhausted, eligible Firefly-powered actions automatically draw from the organization’s Operations for users who are assigned access. Users can now request access to shared credits once their individual credits run out. System administrators can review and approve these requests or automate access using assignment rules in the Admin Console.Go to Admin ConsoleWhy this mattersThis update helps organizations manage generative AI usage more efficiently while maintaining administrative control.With Shared Credits, organizations can:Extend access to Firefly-powered features after individual credits run out Enable users to request additional generative credit access when needed Simplify management using automatic

 My company uses Photoshop to create artwork for our products - the security and privacy of our work during production is very important. Currently the AI features are blocked (the internet access Photoshop needs is blocked) due to the concerns. To save time the artists would like to make use of generative fill to remove objects from some artwork before painting over the area with new content. We don't want to use it to actually generate artwork, just give us a better version of the content-aware fill. The sticking point for my company is nobody knows what Photoshop is uploading, what happens to that data, how much of our art it uploads, could what it upload ever be leaked/stolen by a thrid party. We can't find any usful information that would make the legal department happy. Does someone know if there is a in depth article on the subject from Adobe or a legal representative we can talk to? Many thanksSimon

Unable to Add Adobe Acrobat Pro licenses but able to add Adobe Standard

Hello not so much a question but more a suggestion, it could be helpfull to have a funcionality that auto installs softwares from the creative cloud desktop app if the licence is activated. currently, it’s possible as an admin to enforce auto updates for installed softwares but if the software is not installed yet, could be interesting to enforce installing it . 

I work for a government agency that uses an Enterprise Creative Cloud plan for a workforce of over 1,000 employees. With the recent rollout of third-party AI models across Adobe products, I noticed that attempting to use any model other than Firefly results in the following message: “Your system administrator isn't allowing access to this feature right now” (see attached screenshot below) Third Party AI model limitation within Lightroom attempting to use Topaz Labs generative upscale.After contacting our IT department, I learned that our agency has disabled access to all third-party AI models within Adobe. However, when I asked whether access could be enabled for a specific, pre-approved model (in this case, Google Gemini / Nano Banana), I was told this was not possible. According to our IT team, Adobe’s current enterprise controls only allow all-or-nothing access to third-party AI models — meaning administrators must either enable access to all external models or disable them entirely

Tenho uma conta da adobe que foi bloqueada não consigo utilizar diz que não tenho nenhum produto ligado á conta

We’re excited to introduce User Roles for Firefly and Partner Generative AI Models in the Admin Console. This update allows system administrators to manage access to Adobe Firefly and partner generative AI models through predefined roles and custom roles.With these updates, administrators can assign roles to users or user groups, customize permissions, and manage generative AI access alongside other Adobe app capabilities within the Admin Console. Go to Admin ConsoleWhy this mattersThese updates help organizations manage generative AI access using role-based permissions. System administrators can assign specific roles to users or user groups to control who can access Firefly and partner generative AI models.Using roles helps administrators: Grant appropriate access without over-permissioning Delegate responsibilities safely without giving full administrative privileges Simplify user management by assigning roles to user groups Manage permissions across Adobe Express, Firefly, and

For the past 2 weeks, Firefly with Nano Banana 2, or FLUX 2 or ANY of the other models, has been working really nicely with my Fox Corporate account and today, it will not work and it shows the trouble MONKEY, saying “you don’t have access to this feature”.  Is something broken?  Were the features suddenly yanked away from me?  Please help, I was cooking along on a project and now, in a PANIC.

Unable to use the 1 license from the end user, user account not get reflected the license assignment.but in admin console shows like license assigned.i have purchased 4 license but one my user only can’t use the license. i have tried to remove the license and reassigned, and also removed the user and resigned but still my user console shows like free membership. adobe creative pro cloud.

Dear Adobe community,I have a problem with a Windows server setup in which users have to re-login to Adobe Acrobat Pro because of profile synchronization issues. The setup is the following: We have a Windows server environment (Windows Server 2022) with two servers behind a load balancer where user profiles are synchronized using FSLogix. On the servers, we run Adobe Acrobat Pro and every of the 19 users has its own personal named license which allows simultaneous logins on two devices.The setup should be as follows: Users should remain logged into Adobe Acrobat Pro on both servers, so switching between them via the load balancer doesn't require re-authentication. This unfortunately does not work. When a user works on Server A, they stay logged in across multiple sessions. However, when the load balancer routes them to Server B, Adobe prompts them to log in again. This happens on every server switch. It seems like the already authenticated session on this server is invalidated by the p

I have two users who have sent me these screenshots. One who has an Acrobat Standard DC license says “Start your free trial of Aobe Acrobat”. The other has Creative Cloud Pro Plus for Teams that says “Time is up! Most Acrobat tools have been disabled, but you can continue to view and comment on PDF files.”  I’ve tried to remove their license and re-apply it. I’ve had them sign out and sign back into their accounts. They have tried signing in from the software, on the website (cleared browser cookies), and from different devices that they’ve never used these accounts on before.  This is critical to our organization’s productivity so having to post this on a forum is rather insulting. I see no other method to contact support other than a chat bot that’s useless. Please let me know where in our dashboard I’m missing the option to contact Adobe for help with this.   

i had three different subscriptions for 3 different products. I did not believe i needed all of these.  I contacted support online and requested to speak to someone.  in less than 2 minutes the phone rang. The gentle man (I believe the name was Bopena) listened,  knew what to do and solved the problem and we were done. I kept one product, he cancelled the other 2 and without prompting, offered a 2 month refund on the 2 cancelled products.   Simple easy and courteous . THANKS Adobe support! 

I subscribed to the university Adobe Creative Cloud plan. Then, I received a confirmation email stating that my access started on 27 February and should be valid for one year. I was able to use the Adobe apps normally two weeks ago. However, since last Thursday all Adobe applications have been locked, and the Creative Cloud app shows a message saying that I do not have access and should contact my administrator. (Access ended: you no longer have access to this app...) I went to the uni service desk, they told me to contact Adobe.Any advice would be greatly appreciated.Thank you.

I was recently signed up with a licence for Adobe Pro, when setting the account up, I mistakenly selected merge personal profile and business profile.  This resulted in all my documents being downloaded into the profile.  I need to keep these separate so that they don’t show in the new pro account as I need to work with other staff members when signed into this account and I don’t want them to see my HR documents when we are using the e-signature option. To keep account security, my manager has deactivated my licence.  When she reallocated it me and I reactivated, it didn’t give me the merge documents option and when logging on, my HR documents were still showing. How can I resolve this? 

I have seen a similar quesiton asked, which is the same issue as me but I cannot find the Sync > Manually delete users. So I am asking again. I run a school and on accident every microsoft intune group got synced to my adobe admin console. I only need 2 of the groups so I am asking how do I remove the other 778 groups! I have tried via the bulk user update but it won’t  let me remove the groups. I have tried pausing the IdP sync and removing groups after but still no success. the squares next to the groups are all greyd out. Any ideas would be great thank you!

We cannot access the Adobe Admin Console due to an Azure AD domain change. We need an Admin Account Recovery.

Hello, so Abode sent me a mail that said my gratuation is coming. But i am still a university student. And in Creative Cloud, it said my next payment will be changing to normal (non student) plan. So ı bought a new student plan but it created a new account in the same email. How can i fix this? Because i still have two acconts in the same email and one of them is still gonna take normal plans money. 

Minulla on henkilökohtainen Creative Cloud Pro tili ja haluaisin asentaa työläppärilleni Indesignin ja Photoshopin. Työnantajalle tämä sopii, mutta rikkooko tämä Adoben käyttösopimuksia?