Enterprise & Teams

So we have this issue where a user tries to combine word files (docx) to PDF and they just get an "unidentified error".  When they are using their home computer it works fine, but the office computer it doesn't.  So we replaced and gave them a brand NEW office computer, but the problem persists.  This older lady, the executive assistant to the CEO keeps pressing this issue, but I can't seem to find support for it.  I posted on this forum and I just got a bunch of "me too!" replies. I'm trying to find out how to open an OFFICIAL case with Adobe support.  Every time I try it takes me to that virtual assistant bot in the lower right corner, and I step through it but it always comes back with:More contact optionsCall usPhone support is available for customers with paid subscriptions or latest version products that are registered with Adobe.We did not find a current paid product in your account. However, when I go into adminconsole.adobe.com with the same

Hi all,Is there a way to request the invoices of a deleted account? I need them for my accounting and it seems I never received them via Email. Thanks.

Hello, Is there a registry change that can be applied to disable the ability to save to the cloud for all Adobe CC programs? I can disable Acrobat by using the 'btoggleadobedocumentservices' registry setting but Illustrator and Photoshop still have the option. We don't want any of our company's documents saved purposely or accidently to the cloud for GDPR and NDA reasons. We just want all Adobe programs to save locally or to network shares.I disabled file syncing in the package creation, presuming that would block it, as it appeared to do for previous versions, but now we need to upgrade and I can't seem to find a straight forward way of doing this.Given the situation with GDPR, surely this feature should be added for IT Admins when the package is created?Have I maybe missed something and there is an easy way to do this? Thanks.

Hello,I was trying to create a new adobe package to deploy it into our intune. The package included Creative Cloud installer and Acrobat DC. The progams were installed successfuly; however, on some machines Acrobat asks to sign in and put in the license key. We don't have the license key - our licenses attached to the corporate account and we can manage licenses via admin console. To fix the issue we actually have to uninstall the app and install it again from Creative Cloud. Is there a way to install both apps and make Acrobat pick up the proper license?Thank you for your time.

My users are having an issue where the Adobe Sign web app is no longer available and they are forced to use the desktop app.  Is anyone else seeing this or can support give me an update on why this may be happening?

I uploaded a logo in the setting for one Group, and now it is showing up as our primary logo in the header of the entire site. Has anyone had (and resolved) this issue?

Like i said in the topic, when i installed After Effects and tried to launch it, nothing happens. Same with Premiere Pro.However, Photoshop launches. I already reinstalled everything twice but it didnt help. Anyone have an idea? Greetings, Tristan.

For some reason my work Adobe account has 2 profiles, one associated with my company name and the other a personal profile. Today this is causing massive problems making it impossible to do my work. We started with Adobe Creative Cloud File Sync (a cluserf**k in its own right) and all invistations for me to join go to my personal profile. I normally log into my work profile. If I log into Creative Cloud with my personal profile I see the synced files but InDesign crashes. How do I delete my personal profile?

I recently had an issue and the tech told me the user should have a Business ID instead of an Adobe ID so how do I change that? I am the admin but I can't edit the ID type for a user.

Buenas tardes:Tengo inconvenientes en realizar la instalación de la Suite, debido al momento de instalarlas quedan activas por 7 días. Desde la consola se asignaron los usuarios. No entiendo que sucede Agradezco la colaboración

Does anyone have a reliable MVT calculator that shows confidence, p-values and can accommodate up to 16 variants? Something similar to this: https://cxl.com/ab-test-calculator/ 

Hi, I've got 2 different Adobe ID with two apps in Creative Clouds. I'd like to transfer one app in the other profile to use only one ID for both. How can I do that?Tks in advance.CiaoLeonardo

For an internal Adobe Update Server, has Adobe come up with a way to selectively download updates for only one platform?  The Adobe Update Server we have setup currently downloads updates for Windows and Mac, which takes up a lot of needed space on the server. Would like to configure it to ONLY download Windows platform.If I'm in the wrong forum category, please advise where I should pose this question.Thank you!

Stuck on tihis screen on the app, the adobe apps i already have that still run are connected to an old account that no longer exists. Im trying to log in and download the apps via a new account but i cant delete the old ones since i cant log in. Im stuck in this loop of not being able to log in and downloaded new apps, and not being able to delete the old ones or even the cc app itself since i cant log into the old one. Any ways around this?  

 I can log in to my account, but the apps won't open. This error message appears. Can anyone help me? I've turned off the computer, I've logged in with different accounts... but the same message appears when I try to open any of the programs in my computer. On a different computer, everything is working normally. 

The link I received in the response for my Adobe Software Distribution Request only leads to a download page for the 32-bit version of Adobe Reader DC. Does anyone know where to find the installation sources for the 64-bit version of Adobe Reader DC?

Hola, necesito ayuda: ¿alguien ha tenido problemas para cancelar un plan anual?  Mi "AdminConsole" parece no funcionar y solo me aparecen 404. Tampoco por teléfono me solucionan nada... es muy frustrante, parece que han diseñado todo lo menos amigable posible para que no podamos darnos de baja.Gracias,

Bonjour,J'utilisais la Cloud et notamment Adobe Express sur mon compte personnel.Lorsque dernièrement tout a été rattaché au compte pro je ne peux plus utiliser les visuels de mes projets d'Adobe Express puisqu'il considère que je n'ai plus de licence.Comment faire basculer tous mes projets sur mon compte Adobe Express pro ? Merci par avance.Cordialement.

The API endpoint documented at:https://adobe-apiplatform.github.io/umapi-documentation/en/api/group.html, has mentioned that "productName" is returned for the group type: PRODUCT_PROFILE but we are not seeing that now in the API response.It was returning the field "productName" till last week. Could someone please help us as why we are not seeing the product name in the API response?We are seeing this issue with several accounts.PFB snap of one the group:thanks 

Where can I find my Client ID and Secret if I want to create an Integration app? And which lisence is needed to be able to get this credentials

How do we move an Adobe TCS subscription to a new computer? The license is active, the user is just getting a new computer.

Is this really true? There's no way to export any kind of "download but user" reports for corporate accounts?   Seriously?    

I need for users to have one password not several and I need to be able to disable the main account and deactivate access to the other 3rd party accounts (Adobe, SaleForce, Oracle, etc). How do I connect Adobe identity to Microsoft Cloud Active Directory?

Hi..would yoy please help meI want to buy a teams subscribtionhow many online devices can I use for the same e-mail at time?I know that I can install apps on 2 decivesbut can I use them both at time ?? (For teams subscribtion) thank you

Hello, I'm wondering if anyone out there can help with this this issue I'm having. Very recently my adobe products are all simotaniously acting up and saying I need to "purchase them/purchase a plan to use them". I'm a current student at a University so I've been paying the Student Creative Cloud plan on my account for around a year now. My plan has not expired and I haven't canceled anything or missed any payments but all my Adobe Products are saying things along the lines of "you have not paid for this". I initially thought this was some kind of bug so I logged out of creative cloud, then back in and they still didn't work. I restarted my computer, updated all my apps and tried re-logging in again but they still wouldn't work.  It get's worse and more confusing. I logged onto my Adobe Account online to view my plans under the "Plans" Tab. The "Plans" tab said I HAVE NO PLANS, so I figured something went wrong with my last payment. I re-registered for the Student C