Enterprise & Teams

Hello i want to buy photoshop for my company but when i write my business phone i get this error:please enter valide phonewhy ? thanks a lot

je souhaiterais mettre à jour le nom et l'adresse mail su un compte utilisateurd 'une de nos licences, mais l'import du fichier csv modifié est en "erreur".cdltCatherine

Hello,I have a personal license.I canceled it.I bought a new plan for my company.I haven't activated my company plan yet.Payment is requested for the personal plan and it is still active.How can I cancel the personal plan or the company plan?Virtual help is useless. Our Turkey Telephone communication also gives an invalid number warning.Turkey Distributor also says they are not interested.Please provide some reasonable helpAbdullah Kurtay

I recently purchased the Creative Cloud for students but cannot access any apps. Whenever I try to open any of the apps, it says my license is expired. I tried to get help from Adobe, but it keeps telling me to talk to IT.  I purchased Creative Cloud yesterday so I'm unsure if I have to wait longer until I can use it or if I have to contact someone.

Hello!I'm having problems with my behance account - my colleagues can't like me, just leave comments and subscribe. Also, my profile has completely disappeared from the "infographics" issue.Can you tell me what these problems may be related to?Thank you very much in advance for the answer!

The aability to Auto-Assign a licence was a great addition to the admin area. However, it would be great to compliment this with Users being able to Unassign, or give back a licence.Another useful addition to AutoAssign, ot make licence managment easier, would be the ability for a user to Choose which licence to take, for example if you have Seats in InDesign and Creaive Cloud, someone could assign themselves an Indesign licence rather than a Creative Cloud one. 

hello, i´m the owner of this account since 9 years but i cannot login into this adminconsolce they are saying i have not the permission but nobody else then me is using this account and had bought it. ths second problem is i need to install an old after effects version but i cannot see older versions in my creative cloud. not with the three points option not somewhaere else. this is really annoying we have to work and not searching everytime is this cloud f*** app for hours to get some versions or something else.I really have to say this adobe managment thing is so annyoing and frustrating we are losing so much time with this app stuff thing!!!!! But i know adobe is abig concern and only have a look on his shareholders and not the small customers and do not listingin  to them. But yeah i´m really frustrating sorry but maybe somebody could help me with these problems

Inquired about the Adobe Express 'Free QR-GENERATOR' application. Adobe advertises it as a free application (which was still working a few weeks ago on the web browser), but now when trying to use it, it redirects to the Adobe portal with a license request where the user is asked to obtain a Photoshop or Creative Cloud All Apps license. Shouldn't this program be free for business use as well? What could be causing this license request? 

Hallo zusammen, ich wollte euch nur informieren, dass Adobe seit der Juli-Rechnung 2024 anscheinend das Feld für die alternative E-Mail-Adresse in den Lastschrifteinstellungen entfernt hat. In der Rechnung steht jetzt wieder die E-Mail-Adresse vom Vertragseigentümer. Habe jetzt als Workaround unsere Buchhaltung als Systemadministrator hinzugefügt, damit sie wieder die Mail mit der Rechnung erhält. 

I apologize in advance if this has been addressed but with the limitied time I have I was not able to find documantation that supported my need. I am a Creative Director with a team of designers. I am also have a system admin role within creative cloud.  What I would like to have access to all my temas created files. I find it to be a waste of time to ask if I can be shared on a new project file. I would also like the ability to set up files and have them easily shared throughiout my team instead of haveing to share with each individual team member. I mostly care about getting imouduate access to my teams files. I need to access projects all the time and if the creative is not available to share this introduces a major work issue. Any guidance would be greatly appreciated. 

Hi @36104460, I need to revert back to an older version of Photopshop as 26.1 does not support my Windows version anymore. However, there is no option for "other versions" available anymore in the context menu. There are only "delete" and "add ons" available. Any ideas why I cannot see the option "other versions" in all of the installed apps within Creative Cloud? I am running CC version 5.5.0.617. Cheers,Martin

I have received an email stating that "you no longer have system administrator rights"The administrators of your company .-Deleted-Org have revoked your rights as system administrator to the Adobe Admin Console for your company.-Deleted-Org. I am only the administrator and how can this happen? Please support on the how to restore permissions.

I need to cancel my school account.  The school did not set it up, I set it up using my school email.  When I go to Data and Privacy, there's no option to delete data. In Manage Account, there's no Cancel link to click.  I've been charged to my PayPal account, but there's nowhere in my Adobe account to delete or change payment options.  The AI chatbot tells me to contact my administrator, but I have none.

We have been transfering content from one environement to another using package manager in AEMaaCS, But is there any optimized way to transfer content from lower to higher environment without using package manager  in AEMaaCS ?

I have a user with Adobe acrobat installed, stated it was previously 64 bit but has crashed and now only a 32 bit program, which they cannot seem to change, and report it creates more issues. They did have Adobe reader installed at some point, it has since been removed via control panel. I've ran the repair tool and updates from the help menu. Everything appeared fine. I have the sysinfo too if that could help.Should a fresh uninstall of all adobe products be done and the AcroCleaner run before reinstalling Adobe Acrobat ? I Would love to get this on sorted as its been installed 3 times before it ended up in my queue and people keep doing the same thing over & over.

Hi, I have the same issue. At the admin console, I can see which plans I have and who they are assigned to, but when I go to the personal profile of the user, there is no "manage my plan" option. In fact, there are no plans assigned.    [Moderator detached this from a different post. It's NOT the same issue. Moderator deleted private information. Please do not post private information like e-mails and phone numbers.]

As an enterprise (named user licensing), a really important thing to be able to understand is whether a license that has been "granted" to a user for Adobe applications is actually being "utilized". For example, if a user asked for and was given an Acrobat Pro license, but they my actually have continued using Reader and never actually signed into Creative Cloud.  Being able to report from the Admin console whether named users are currently -- or have ever -- signed into Creative Cloud would be a wonderful piece of data to obtain.

Buongiorno, oggi volevo fare accesso con il mio account scolastico studente e mi continua a uscireError: malformed_certificate  Se qualcuno sa come aiutarmi. Grazie mille Gabriele 

Hello,Does anyone know if it is possible to know when is the last time a user has logged onto their licenced product/products?Ex: User A has a licence for Acrobat PRO DC licence and uses the application everyday, so their licence is maintained.User B has an All Apps licence but only uses Photoshop and Lightroom on a daily basis. If a report is generated in this sense, I would rather give two Single App licences to User B and revoke their All Apps licence.Thanks,Joël

I am sofrustrated with the lack of responsiveness and efficiency from my account manager. A recent example highlights this issue: I requested to add another 100 transactions to the enterprise plan, but instead of providing the correct link, I was repeatedly sent the wrong one. This has caused unnecessary delays in my project progress.I would like to know if it is possible to request a change in account manager to someone more efficient and responsive to my needs.

Dear support agent, I have left my corporate and I would appreciate your help to download all the files from my inactive account and transfer to another active account. Error Code: 50058Request Id: 4104b924-0c77-4325-90ba-dcda6eaf6500Correlation Id: c979d9f1-49a4-44ba-b333-8dd44e83be5aTimestamp: 2024-11-13T13:55:11.999Z

I'm requesting the removal of the mandatory password change feature. This requirement is causing significant inconvenience by forcing me to interrupt my work, sign out of all Adobe apps, and potentially lose unsaved progress. Additionally, it increases the likelihood of me forgetting my password, as I'm constantly being forced to create new ones.

Hello,I'm hoping to get some clarification. I've looked at the online docs, and apologies if I missed something, but I'm a bit unclear... we are planning on moving away from using the User Sync Tool and replacing it with Azure Sync. I'm wondering if someone may be able to clarify 2 things for me: #1. Once the sync with Azure is setup, how can the user who is a member of and AD group be assigned to a product profile?For example, with the User Sync Tool we have an AD group that contains all users who require access to Adobe Photoshop (for example), the sync tool associates the AD group with the product profile in the Adobe console (as shown below). (sample code from user-sync-config.yml)groups: - directory_group: "AD_AdobePhotoshop" adobe_groups: - "Adobe Photoshop" How will this work when using Azure Sync? If I want to make sure everyone in the AD group (AD_AdobePhotoshop) is added in the Product profile "Adobe Photoshop" when the sync occurs, do I

Please read all the details. This problem has plagued our company for a long time and the last time I came looking for help the response was "Make sure you have internet.". We have all the prescribed firewall rules in place for our production systems. So the question is perhaps what are we missing?  One minute, a user can access their apps:  And sometimes, not all the time, the user will suddenly see this after some short or long period of time:  Sometimes users will have no problem logging in (if they are not currently logged in) and sometimes it will show some sort of No internet connection message WHILE they are in the process of logging in even after username/password authentication has succeeded and before they get to see their apps. Here's an interesting profile on this issue:If I kill all processes with:$processes = "Adobe CEF Helper", "Adobe Desktop Service", "Adobe Spaces Helper", "CoreSync", "CCXProcess", "Creative Cloud UI Helper", "Creativ

Wir haben einen Adobe Update Server auf Windows Server 2022 im Einsatz.Nach Download der Updates habe ich immer viel zu viele Versionen in der Freigabe liegen.Das Cleanup Script löscht diese alten Versionen nicht ab.Kann ich das irgendwie ändern? Komplett löschen und Neusync habe ich bereits vergeblich durchgeführt.