Enterprise & Teams

We have thousands machines deployed (both Windows & Mac) that do not have the Adobe Remote Update Manager (RUM) installed all Adobe apps were not installed using a custom package. I've reviewed the Adobe article titled Use Adobe Remote Update Manager  (https://helpx.adobe.com/enterprise/using/using-remote-update-manager.html) and concerningly the article says:You cannot run RUM on a machine on which you have not previously deployed a package.This means that, if you download RUM from the Tools page on the Admin console (Packages > Tools), and run it without previously deploying any package on the machine where you are running RUM, you will get an error What is the path forward to get the Adobe Remote Update Manager (RUM) installed & functional on machines with existing installs of Adobe products that were not installed using a custom package but public facing installers? Key points

Good morning, I wanted to ask you a question: I currently have a VIP number which has however expired. 1) How long do the licenses remain active if payment for renewal is not made? 2) if you were to change retailer and therefore proceed to create a new VIP number: -- 2a) can I use the same account by associating it with two VIP numbers or do I have to create another one? -- 2b) with the new VIP do I have to re-assign the licenses I had in the other VIP? And will each user have to first save files to the current cloud and move them to the new one? What does the transition to a new VIP number mean in practice? A thousand thanks

저는 adobe.com에서 팀라이센스로 정기구독을 하고 있는데 한국 법무법인 다온에서 제가 다중사용을 하고 불법을 저지르고 있으니 사용내역과 결제내역 사용현황을 작성해 보내달라는 문서를 받았습니다이 업체가 믿을 수 있는 업체인가요?  결제내역등의 민감한 정보사항이 많아 보내드리기 어렵다고 했더니 어도비 본사에 협조를 안하는 걸로 알고 있겠다고 위협을 하셨습니다.  물론 저는 다중사용도 한적도 없습니다만 작년에 이어 올해도 계속 똑같은 공문과 전화 그리고 협박을 받는 것에 매우 불쾌합니다. 

In order to purchase an education licence, I need to mark the account as part of the K12 sub-segment. I have raised a ticket with Adobe several times and have had no success. Our reseller has processed the order with the distribution partner who has fulfilled it. However, Adobe do not deem the order as received because it is for an education licence yet our account is not flagged as part of the education sub-segment.I have tried to follow the below instructions to add the K12 sub-segment to our account. However, there is nothing to select within Organisation details. Has anyone else come across this issue? "•    Could you kindly request the system administrator to log in to the Admin Console and navigate to the Account tab > Organization details. From there, they should select K12 and follow the instructions to complete this workflow. •    Once customer selected the correct market sub-segment, you should be able to place orders with the correc

When I want to view a report via insights, I frequently get the message: We're sorry. Something went wrong. We're working on the problem, Please try again.Does anyone know why I get this message and how to solve it structurally?

HiHave set up to test request app feature in CC. The requests appear in the Admin Console but I [the main admin] do not receive notification emails.We have a spam filter, which lists all blocked emails and none have been received from Adobe. Nothing in Junk either.Thanks,Scott.

Hi,   I am a student whose university purchased the product for me.    But I found I still pay every month. Could anyone help check the issue?     [Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]  

Domain enforcement is now available with Enterprise and Federated directories for all Adobe enterprise customers. Enterprise organizations require control over domain user activity within Adobe products and services outside the organizational context. Domain enforcement allows System Administrators to restrict the creation and use of personal Adobe user accounts associated with domains owned by an organization via a self-service UI in the Admin Console, limiting access to personal accounts and providing enhanced security and full control over claimed domains.   Admin Console Directories   Benefits of restricting domains: Block creation of new Adobe ID accounts with an organization-owned domain Facilitate uniform federated sign-in workflow for all users on an organization-owned domain Control the number of user accounts and profiles on an organization-owned domain Promote better collaboration between end users on Enterprise Storage Block the purchase of software for

Problem: Adobe creative suite will not license for new user accounts on our MacOS 14.5 computers. • When lauching an Adobe product, users can enter thier Adobe Account sign-in details, but the sign-in fails because of an Adobe 1010 error. (screen grab below) • Following the Adobe 1010 error link, this turns out to be a keychain problem with Adobe Suite trying to write to the "login" folder in Keycain Access.   Cause: • Newly minted user accounts in MacOS 14.5 no longer make a "login"  keychain folder for the users account. So Creative suite is unable to write to it and so gives the user an Adobe 1010 error and suts down the application. • NOTE: Using a Terminal script to manually make a "login" keychain folder on the user account fixes the 1010 Adobe licensing error and Creative Suite licenses without error.     _____ some screen grabs_____ New user accounts on MacOS 14.5 no longer make a "login" keychain folder for the user.   The absense of a "login" keychain fol

Dear Adobe Support Team, I need to verify the type of plan my team admin is using for our Adobe Creative Cloud for Teams account. I suspect that the admin may be selling a 1-year plan to team members while actually using a team trial plan. Could you please help me confirm the exact plan that my team admin is added to and provide details on the duration and type of subscription currently in use? Thank you for your assistance. ( Edited by moderator: please refrain from sharing personal information as this is an open forum accessible to all.)

Bonjour, Je souhaite me désabonner à l'un des produits de mon compte administrateur, mais la methode indiquée sur le site ne permet aucun acces à la procédure. Merci pour votre aide Cordialement,  

Bonjour, Je cherche de l'aide pour me désabonner d'une solution, je ne trouve pas le chemin pour le faire,Pouvez vous m'aider svp ?(je trouve cela scandaleux que cela ne soit pas accessible plus simplement)

I accidentally signed up for the creative cloud all apps for teams (89.99/month) and I need to cancel it but I accidentally put in the wrong email (one i dont have access to and im not sure it even exists). 

Is it possible, and I'm willing to pay for it, to install and activate a single user license on more than two computers? Adobe indicates "Your individual Creative Cloud license lets you install apps on more than one computer and activate (sign in) on two. However, you can use your apps on only one computer at a time."

We need an "User Administrator" role that can add / remove non-admin users to the organization, but cannot create other administrators. Right now, in order to CSV upload new users, you must the the all-power System Admin. "User Group Admin" can provision products but not new users, so there's a gap between "100% control" and "I just need to add / remove standard users" that the new role would fix. Better yet, just let us create custom, granulated, RBAC roles.

Hello, Is there a Registry key change or a feature I can turn off that will remove the "Sign In Required" when you launch the Pro DC after install? If so, what is the key or where can I make this change. Or will entering a licences key on install cause this not to appear. Right now I'm waiting for a license key and have been testing this with the trial version for our enterprise.

Ever since the update to the team subscription model, we've had a ton of issues with logins, app access, and file sync, leading to a ton of lost time (this writeup included.) - The login process is confusing and unintuitive, and doesn't function correctly most of the time (often unable to select correct account for app access, even after logging out everywhere and closing all browsers). - Login through Google doesn't work correctly if you have a personal Gmail that's not set up- it will default to the unused email and not give you an option to select a different account, instead locking you into to a new-account setup. Why even give me the option to log in with an account that doesn't do anything or have subscription access? - Logging in on account.adobe.com simply shows a "free plan" despite being part of a business plan with assigned license for CC All Apps. There is no option anywhere to switch to or show the fact that I'm part of a paid business plan. Users should be able to easily

The request is simply to be able to share a workspace report with a USER GROUP, rather than PRODUCT PROFILES. The requirement is very well described in this Experience Leage post by JarnoRossiLuxottica: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-ideas/sharing-with-user-group-instead-of-product-profile/idc-p/701381#M17749Just been on a call with Adobe support confirming that the status has not changed since this post was written back in 2021. I fully agree with the description in the post, if creating product profiles instead of using user groups the maintenance of all product profiles for a larger company will quickly become very messy.

A couple months ago, we had a bug that affected all of our user accounts, essentially removing all permissions from everyone. We managed to restore most of our services but now nobody on the team can access the adobe admin console anymore, I get the message to contact your administrator (which I am). I would open a support ticket, but I don't have permissions to log into my enterprise account to contact support. The VAR we are working with is unable to contact any of our adobe reps so that we can get support. We are now hitting a point where I need to log into the console to manage users.  Has anyone had this happen and knows how to fix it, or does anyone have a lead in how I can get in contact with enterprise support outside of the ticketing system?

Hello Team,I've observed that a "target global mbox extensible error" is being triggered, but only on certain pages, and notably, when those pages are fully loaded. As a result of this error, we are not seeing any Target delivery on those pages, and the associated Analytics metrics are not being triggered either. Upon investigation, it appears that this error is originating from Adobe Visitor API library. This could be contributing to the failure in both the Target delivery and the Analytics calls. Is there any one facing this issue and identify the root cause and suggest a solution? I have attached the error details in the png format. Thansk,Dinesh

Hello, I work at a university that previously didn't have an enterprise account, so for a few years I have been paying out of pocket for Adobe Acrobat using my .edu address. My school has now started to pay for us to have a Creative Cloud account so I no longer need to pay for the access connected to my .edu email used to create my Adobe account. How do I ensure that my credit card will not be charged this month for Adobe Acrobat access. I didn't see an option to remove my payment information now that the account is an enterprise account.

I encountered an issue while attempting to register for an exam through the Adobe Credential Management portal, specifically with the Webassessor service.Could you please give me some insight into the cause of this error and let me know the expected resolution time? I would appreciate any assistance you can provide to help resolve this issue.  Here are the screenshots of the error message when attempting registering and paying for the Adobe Target: Adobe Target Optimization Specialist exam. 

Hello. I recently moved back to a previous school, which has paid for more, if not, every Adobe application. I would like to access these programs, although, my Adobe Enterprise account has not updated to the new school and is still with the school I moved from. I'm relatively sure this will update itself eventually like it did when I moved to another school, but I was hoping there would be a way to speed the process up? Thanks!

Error 195 occurs if the device that you're trying to install on does not meet the minimum system requirements. Before you deploy packages, do ensure that the target systems meet the minimum system requirements of the apps that you're trying to install.   You can review the system requirements for the latest Creative Cloud apps here: OS support for Creative Cloud apps.   Hope this helps. Lets us know in the comments below or post in the community.

My company has recently swapped up our CC accounts from individual profiles to a teams profile. When we transferred we were told it would be a seamless transfer because it would still be the same account names - just under a new system. When this occured my Libraries did not transfer with my account. I use my creative cloud libraries for all my asset management and have 100 GB of data saved in it. I am wondering what options I have to get my libraries back. I tried to share the libraries from the old account and then copy them but all the links in my projects are broken (this is hundreds of links and not easily redone) and all the links for my past projects would need updating too. Is there anything I can do to get my libraries back and linking with my InDesign projects?