Enterprise & Teams

One of our systems installed the KB5034123 update for Windows 11 yesterday. Immediately after restarting, all Creative Cloud apps are now saying that "Your License Has Expired" and to contact your IT administrator for access.  The problem is that there is nothing wrong with the licenses. They are still active and work on other machines without this update. I've tried nearly everything I can think of and find to resolve this issue. Including... - Signing out and back in- Reinstalling CC and all apps- Trying another Adobe account with an active license- Checking hosts file for Adobe entries- Deleting old cache folders- Deleting Adobe user certificates- Deleting Adobe credentials in Windows credential manager We are completely dead in the water with using any of our Adobe products on this machine and desperately need a solution. 

Hallo I've installed The Creative cloud console from my enterprise license in my IMAC and it worked fine, then I've installed photoshop and lightroom but I had the error code 201. So following the community answers I removed everithing, the creative clud, photoshop and ligthroom, i also removed the AV cleanmymac, I deleted all the keys and files in the application root. Once restarded I installed the creative clud from a direct link and again after I've installe photoshop i've had first the error code 12000 and then the error code 201. I't looks like my connection it's not good but if I go to the web version it works well, also the cretive clud console works well. I can I solve it? Thanks Luca

In the Api Documentation of the Adobe Analytics, we could not find details regarding whether or not fields supported by Adobe endpoints can have null values.Is there any way through which we can find whether the fields can be nullable or not?API documentation link: https://developer.adobe.com/analytics-apis/docs/2.0/apis/ Is there any other approach through which we could find it would be helpful. 

I've been trying multiple times to cancel my teams membership before it auto renews, since it is now irrelevant for me, and I can't afford Adobe at the moment. BUT every single time I get in touch with customer service they put me on hold for 30mins and the ditch the call.

It is difficult to manage the Creative Cloud Desktop Application uninstallation in enterprise environment for multiple versions. Hence we are looking for an available parameter/solution to disable the Automatic updates of CCDA so that we can install/update the CCDA application latest version in our environment on quarterly basis.

Hi, I have a simple question. Do the enterprise/business licence allow 2 computers like a personal licence or only one?

You know things are not good when a company's support team member needs to get the support of Adobe just to unlock an account. A user had forgotten their password and ended up being locked out. The error they were when trying to log in and EVEN when trying to reset their password was : "For security reasons, your access is temporarily disabled. For more details, contact xxxxxxx" As an enterprise admin, why do I not have the ability to do this? I had to go through adobe chat support to get my team members back into her account.  An hour of time wasted!  I've noticed other deficiencies in the admin portal. For instance, I cant resend invites to users. have to delete and recreate the whole account just so they can get the email.  

Good afternoon,  in our company i manage an ETLA contract. I've a problem with an user  with with a regular InDesign license. After the log with AbobeID and after select the company profile the result is a page with the options for buy the license or start the trial version. I tried to remove the license and the profile from admin console and starting from the beginnig creating the profile again and assign the license. The problem still the same. Any solutions ? Thanks.

Hi everyone, hope you're all doing fine!Is there anyone that have faced a similar issue? obs:I have recreated the app over 3 times!I have checked my internet connection, I got 200 mb of uploading.... Recenlty I was packaging the adobe package from the AdminConsole, transformed into a intune file, but when I'm uploading the file, it never crosses the 56% mark, I was checking and it looks like the WIN32app is 30GB according to the intune documentation. This pacakge is composed by: **Adobe Substance 3D Stager** - V 3.0.2 **Adobe Substance 3D Modeler** - V 1.1.0 **Adobe Substance 3D Painter** - V 9.0.3 **Adobe Substance 3D Designer** - V 13.1.2 **Adobe Substance 3D Sampler** - V 4.4.1 **Adobe Premiere Rush** - V 2.7 **Adobe Prelude 2022** - V 22.6.1 **Adobe Premiere Pro 2024** - V 24.0 **Adobe Photoshop 2024** - V 25.9.1.626 **Adobe Lightroom Classic** - V 13.4 **Adobe Bridge 2024** - V 14.1.1 **Adobe Illustrator 20

I have tried reinstall the cloud app and nothing seems to fix this so I need you guys to sort this out in back end.  

I was issued a profile at the company i work for for the adobe CC.Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this? Seems the older business profile turned into a personal profile that is connected to me because of the email address. Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none. How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?   

Hello everybody, I want to  access to the Adobe Experience Cloud so I can learn about  Adobe Experience Manager but I'm getting this error:It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.Please get in touch with your Org Administrator or Adobe Enterprise Support. What do I need to do?

Hi, I have a user with Adobe ID type Not Available, how do I change the Adobe ID type to Enterprise ID? J

For the team planning of creative cloud, is that the number of license I have to buy equal to the number of the community members who are going to join? Or I can just buy one license and then for all the team members to use?

About two months ago, we started having problems with SSO for some of our Federated IDs.When users are requested to logon, the Adobe CC Cloud Desktop will redirect them to Microsoft Edge for logon. The user then enters his e-mail address and the authentication towards AzureAD runs and sends the user back to the Adobe page. Instead of a successful logon, we get for a rising number of users the message "Something went wrong. Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service".According to the logs on Azure, the login is successful, so the problem must be somewhere on Adobe's side.The problem just started with existing users also. But not all users (old or new) seem to have it If the user starts the logon process from within the Adobe CC Cloud Desktop App, they will be asked for e-mail, then password and finally for their second factor, if the user has been setup for Multifactor authentication. And if the user is activated fo

Hello, Since yesterday and randomly, some users can no longer log in to Adobe products via Creative Cloud or directly through the application. It gets stuck at the license check during the opening. I have tried everything in the articles related to connection issues, but nothing seems to work. Have you encountered this issue before?

Hi Sebastian, wie geht es Dir beim RBS. Hat es damals für das Proble oben eine Lösung gegeben?GrüßeThomas E.

How can I find the billing history and download the invoices for inactive contracts? I need to download one invoice from the past period but cannot open the inactive contract.

I have a user that needs Acrobat Pro to sign documents. It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license. How do I update the Acrobat Pro? I do not see Acrobat Pro as a product that I can assign in the Admin Console.  She is able to log into Adobe Analytics using the Federated ID.    

OláEstamos realizando uma dispensa de licitação para renovação de softwares da Adobe (VIP).Uma empresa LTDA questionou sobre a participação de MEs e EIRELLIs, pois somente revendas Adobe com Especialização em Governo poderiam fornecer a órgãos governamentais, e numa dispensa de licitação, LTDAs não podem participar dependendo do valor.Esta informação é verídica? Alguém sabe confirmar? Pois a empresa não enviou nada oficial da Adobe.Grato

Hi Adobe support team,When I use Adobe Analytics API 2.0 to get a report data, the API reports an error: "errorCode": "insufficient_access","errorDescription": "User does not have access to this report suite - Error caused by exceptionMessage=User does not have access to this report suite"I am using Server to Server authentication.Thanks,Carrie Zhao(ranz@cisco.com)

I am trying to create a package that prevents a user from updating the version of the product contained in the package. I also want the package to over ride the users current version installed on their machine. Any Ideas on how this can be implemented for a enterprise enviroment. Thank you

Sono stato truffato dall'amministratore del team, ho pagato 3 licenze e dopo 4 giorni di utilizzo mi ha revocato tutto.ok sono stato ingenuo ma nessuno tutela i poveri disgraziati come me? Gli amministratori teams possono fare quello che vogliono? Chi li controlla? Il mio si chiama MARCELLO VAST...verificate grazie

Hi please help to remove inactive / expired VIP accounts from my account

Bonjour, Je n'arrive pas à trouver de réponse à ma question sur Adobe, peut-être que je trouverai de l'aide ici. J'utilise mes appliations Adobe dans le cadre d'une entreprise, je cherche à ajouter un 3ème ordinateur qui puisse travailler en même temps que les 2 autres déjà autorisés sur le compte .Avez-vous une solution pour ajouter ce 3 ème ordinateurs ?  Merci