Enterprise & Teams

Has anyone else had problems renewing their business Adobe Licenses?  It all started on 7/22/2024 and it has yet to be renewed even though we paid.  Now we're getting pop-up windows stating we have 5 days to renew or all access will be cancelled. I've called my rep Neha Vij 5 times and it always goes to voice mail.  Left multiple messages.  Finally I got an email back from Neha and he says 'Kindly allow me sometime to check and get back to you.'  Now my staff is worried our access will be shut off.I can't have this!Help!  

Hello, I have an account that contains two profiles:A "personal profile", which contains the creative cloud plan.A professional profile (with the name of my company), which contains the Adobe Acrobat pro plan.When I want to use a tool, I have to log out, and choose the right profile when I log back in.How can I group my two plans into a single profile?In the Admin Console menu, I cannot assign the Adobe Acrobat Pro plan to an email address (which is common to both profiles). Thank you.

On some windows machines we are seeing: RemoteUpdateManager version is : 2.4.0.2Starting the RemoteUpdateManager...**************************************************No new updates are available for Acrobat/Reader**************************************************RemoteUpdateManager exiting with Return Code (2)non-zero return code and it exits with a non-zero result code for any operation.  I have not been able to locate any log files either.  Where would it be?  It's not in C:\Windows\TEMP as indicated by the docs.

Hello Adobe Community,I hope everyone is doing well. I’m looking for guidance on how to manage multiple Adobe licenses for a single client who might need the following:- 1 license for Adobe Creative Cloud All Apps- 1 license for Adobe Photoshop- 1 license for Adobe Acrobat Pro- 1 license for Adobe PremiereBased on my research, Adobe Creative Cloud for Teams seems to be the best option. However, I’m curious about the best way to manage these subscriptions.The client would prefer to have all licenses associated with a single email account and then grant each employee access to the specific application they need.Could anyone advise on the correct approach to handle this kind of request? How can these subscriptions be managed under one email while ensuring that employees can access only the apps they are assigned?Thank you in advance for your insights!Best regards,

Hi Team, After placing an order, the Transaction ID/Purchase ID is captured in the Adobe Cloud Debugger, but after 3-4 hours when checking in the Analytics workspace, then it's not showing. Not getting where the issue is. Please find the below code snippet and the screenshots for your reference. Looking for a positive revert.Thanks in Advance. s.linkTrackVars = "products,events,eVar1,eVar2,eVar4,eVar8,eVar10,eVar11,eVar12,prop1,prop2,prop10,prop11,prop12,eVar30,eVar24,eVar55,eVar27,eVar33,eVar35,eVar36,eVar39,eVar43,eVar48,eVar37,eVar58,eVar59,eVar60,eVar66,eVar91"; s.purchaseID = s.eVar43 = digitalData.purchase ? digitalData.purchase.ecommerce.purchaseId : $(".c-reciept-page__id").text();  

Hallo Team Adobe,bei uns werden verwaltete Pakete mit der Adobe AdminConsole initial bereit gestellt und aktualisiert.Bei der Bereitstellung - z. B. Adobe Premiere Pro - werden Addons zur Auswahl angeboten, die dann mit dem Paket bereitgestellt und verteilt werden.  Bei der Aktualisierung entgeht uns leider die Information, ob sich die Anzahl der verfügbaren Addons geändert hat. Im Updateprozess ist die Auswahl von (neuen) Addons nicht vorgesehen. Das Paket wird einfach aktualisiert:  So hat dies zur Folge, dass uns neue Addons nicht zur Verfügung stehen und damit die Programmfunktionalität unvollständig, fehlerhaft oder beeinträchtigt wird. Unsere Frage: Ist es möglich, den Aktualisierungsprozess in der Adobe AdminConsole so anzupassen, dass mithilfe eines Popupdialogs, die Addons zu einer Anwendung erneut zur Auswahl angeboten werden? Vielen DANK für Ihre Unterstützung. Mit freundlichen GrüßenRaik Schillow

Was wondering if Adobe had any plans to allow Major version updates to take place via RUM?   Example:  Photoshop v2023 being updated to Photoshop 2024 via RUM.   As of now, it takes a fresh install of new and an uninstall of old annually.  This would be very helpful

I'm the IT management guy from a large company, and we are using adobe ID to manage the license of PS and Adobe product, using user's company email address. The problem is that I have assigned the product to user, but no following management is available. For example, is the user leaving the company, is he move to another position and no longer need to use adobe product? One possible way is to check every account's last log time, if one account hasn't logged in for like one month, we are reasonable to believe that this guy does not use Adobe product any longer. Do you have this interface or function to check such result? We only need to check specific set of users that is managed by me.

Can we get a "last logged on" report in the user export? I want to manage our license assignments, and right now everybody that asks for an Adobe licenses gets one. I want to remove inactive users to control license allocation. I could not find a report. According to Adobe Support, they cannot track login activity because we use named user licenses. They did suggest that I could export the Content Logs, that's better than nothing but a last activity would make much more sense.

I am tring to find the charges to use Microsoft Power Automate adobe connector in my power platform app but could not find any concreat information regarding this. Can anyone help with this?

Hi, I'm running into an issue at my organization where many of my users (Windows 10, mix of build 1703 and 1909) receive this popup regarding Adobe Creative Cloud Desktop (ACCD) upon boot stating "Adobe Creative Cloud is needed to resolve this problem.  However, it is missing or damaged.  Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." While it only shows up once upon boot, no matter what I do, this popup keeps coming back after a random number of restarts, affecting a random group of users.  Here are the options I have tried based on previous community posts about this subject, and the popups just keep coming back. Option #1:  Run the repair option directly from the popup.  Option #2:  Run the Creative Cloud Cleaner Tool, pull an ACCD package from the Creative Cloud Packager tool on my account, install that package. Option #3:  Manually uninstall ACCD from Pr

I can't delete my organization and users from my organization. Is there any way I can contact support directly to delete my organization and users?I have deleted my plan before but I still get charged.

Hi,I have launched an incremental sync to download the latest updates for my AUSST server from Adobe, and i've noticed some fatal errors in the "AdobeUpdateServerSetupTool.log". The fatal error has the error code "120". I've extracted the lines from my log file below:[FATAL] |  | AAMEE | Utilities | AUSST |  |  | 7768 | Fatal Error '120' occurred while download[FATAL] |  | AAMEE | Utilities | AUSST |  |  | 7768 | Error occurred in download of package (Name: AdobePhotoshop24-Core_stripped Version: 24.1.0.166). Error code: '120' This error occured 8 times during the sync for various packages. My AUSST server is not going on the internet through a proxy. Anyone have a clue of what the error "120" means ?  Thanks,Cheers,

I want to access the Firefly API, but in the Developer Console under Project, it shows that I need access from an admin. However, I can't find the option in the Admin Console. How can I get access?

I mistakenly deleted a user, along with their cloud storage account. I've recreated the user, is there a way to restore their deleted content?  The chat bot was NO HELP at all.

Hi, I can't believe that Adobe has changed the admin console rules that now if you have a claimed domain you cannot choose between creating a Federated ID and Adobe ID, Federated ID is the only option if the domain is claimed, this is a massive issue for our organization as we have both networked and non-networked devices in our fleet.  so just having Federated ID's will not work for us. This is beyond reckless on the part of Adobe to not have consulted the Admins whether is was a good idea or not, and the answer I got back was well unclaim the domain and create adobe ID instead, yeah not going to happen for 900 users that we have.  all that was said was well we have heard you and we are going to fix this eventually, with no ETA, I have users that have started with my dept that are twirling their thumbs because they can't access Adobe Creative Cloud off network, which we don't have the ressources to provide them with two devices just because.  Unreal,

Als Unternehmen brauche ich die Rechnung mit vollständiger Rechnungsadresse. Warum kann ich nur die Postleitzahl angeben ohne Straße und Ort?

We have an enterprise account with hundreds of licenses and zero support. In the admin console, there is a chat with a bot assistant that wastes time 99% of the time. When the chat is transferred to an agent, the agent leaves the conversation without saying anything and ends the chat. I have tried multiple times, and the same thing has happened each time.The phone support in Japan does not offer assistance in English. Is there any decent support available that I can reach out to for help?

Hi, I've been unable to access all adobe apps today (online and downloaded). When I open an adobe app it asks me to login and I gert this message with Error code 12053. If trying to gain access to a web version of an adobe product I get this messageI'm an administrator for the licence and we have two other licences in the group that are working fine.Has anyone else encountered this problem before? Any suggestions how I could resolve or problem solve my way out of this?Ta Dave 

Buenas tardes. Soy empleado de una empresa que me paga el paquete completo de Adobe. Mi cuenta tiene como correo principal un mail personal NO vinculado a la empresa, pero el pago y administración SÍ estan hechos por la empresa. Mi duda es: por ejemplo, que pasaría con mi perfil si la empresa abandona Adobe en algun futuro. Habría forma de tomar control propio de mi cuenta sin perder, por ejemplo, mi perfil de Behance? repito: mi cuenta tiene mail personal pero lo administra una organizacion.Por otro lado, que sucede con mi cuenta si presiono la opcion de "abandonar la organización"? perdería mi perfil y todo el trabajo vinculado en el? muchas gracias.

Before Adobe updated their search algorithim, which, to their credit, vastly sped up search reasults, we were able to copy emails from the Bulk Operations results for each submission.Now, we have no way of copy/pasting users directly from this results page. This means we have to download the results, open in excel, filter to failed (or whatever category you are trying to manage), then copy the email to research further. This has added so much time and tediousness to what functioned just fine prior to the update.

Recently Adobe target got mirgrated to Web sdk, getting hard to set logic that when user see the campaign three time, it won't get it on 4th visit.

My account is a school account and I used to have Creative Cloud access, but once I graduated, my subscription was ended. Today I needed to view a file on Photoshop, so I opened the app and got a pop-up for a free trial, I clicked it - thinking it was easier in the moment to start and then cancelled the trial than to set up a new account and trial/subscription. My problem is that when I go to my Adobe account and look under plans, the only plan there is my university's plan (Adobe for Enterprise) - there isn't a Photoshop trial visible at all. So now I'm not sure how to cancel the trial and I'm trying to avoid having to send an awkward email to my university about my blunder. Any ideas how to fix this?

We manage student accounts which are also managed by community colleges. When we add users into our console, some of these students already exist to Adobe via their college's console. Thus, it's a Federated ID. The Colleges do not use the same username/email format we do. When we go to remove users, we don't have their usernames and it requires that we download the full userlist and match duplicates from our own database to locate the usernames. This adds an extra step to our daily processes. This issue did not happen prior to the EMS changes made by Adobe.We need the ability to remove users from our own console with the email address only. The licenses provided by us vs the colleges should operate completely seperately.

Any advice would be appreciated!  When I log in to my business adobe express account (orange icon), it automatically defaults to my personal adobe express account (blue icon).  It never offers me the choice to click on one option or another.  Please help!  Thank you!