Enterprise & Teams

Hello everybody, I want to  access to the Adobe Experience Cloud so I can learn about  Adobe Experience Manager but I'm getting this error:It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.Please get in touch with your Org Administrator or Adobe Enterprise Support. What do I need to do?

Hi, I have a user with Adobe ID type Not Available, how do I change the Adobe ID type to Enterprise ID? J

For the team planning of creative cloud, is that the number of license I have to buy equal to the number of the community members who are going to join? Or I can just buy one license and then for all the team members to use?

About two months ago, we started having problems with SSO for some of our Federated IDs.When users are requested to logon, the Adobe CC Cloud Desktop will redirect them to Microsoft Edge for logon. The user then enters his e-mail address and the authentication towards AzureAD runs and sends the user back to the Adobe page. Instead of a successful logon, we get for a rising number of users the message "Something went wrong. Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service".According to the logs on Azure, the login is successful, so the problem must be somewhere on Adobe's side.The problem just started with existing users also. But not all users (old or new) seem to have it If the user starts the logon process from within the Adobe CC Cloud Desktop App, they will be asked for e-mail, then password and finally for their second factor, if the user has been setup for Multifactor authentication. And if the user is activated fo

Hello, Since yesterday and randomly, some users can no longer log in to Adobe products via Creative Cloud or directly through the application. It gets stuck at the license check during the opening. I have tried everything in the articles related to connection issues, but nothing seems to work. Have you encountered this issue before?

Hi Sebastian, wie geht es Dir beim RBS. Hat es damals für das Proble oben eine Lösung gegeben?GrüßeThomas E.

How can I find the billing history and download the invoices for inactive contracts? I need to download one invoice from the past period but cannot open the inactive contract.

I have a user that needs Acrobat Pro to sign documents. It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license. How do I update the Acrobat Pro? I do not see Acrobat Pro as a product that I can assign in the Admin Console.  She is able to log into Adobe Analytics using the Federated ID.    

OláEstamos realizando uma dispensa de licitação para renovação de softwares da Adobe (VIP).Uma empresa LTDA questionou sobre a participação de MEs e EIRELLIs, pois somente revendas Adobe com Especialização em Governo poderiam fornecer a órgãos governamentais, e numa dispensa de licitação, LTDAs não podem participar dependendo do valor.Esta informação é verídica? Alguém sabe confirmar? Pois a empresa não enviou nada oficial da Adobe.Grato

Hi Adobe support team,When I use Adobe Analytics API 2.0 to get a report data, the API reports an error: "errorCode": "insufficient_access","errorDescription": "User does not have access to this report suite - Error caused by exceptionMessage=User does not have access to this report suite"I am using Server to Server authentication.Thanks,Carrie Zhao(ranz@cisco.com)

I am trying to create a package that prevents a user from updating the version of the product contained in the package. I also want the package to over ride the users current version installed on their machine. Any Ideas on how this can be implemented for a enterprise enviroment. Thank you

Sono stato truffato dall'amministratore del team, ho pagato 3 licenze e dopo 4 giorni di utilizzo mi ha revocato tutto.ok sono stato ingenuo ma nessuno tutela i poveri disgraziati come me? Gli amministratori teams possono fare quello che vogliono? Chi li controlla? Il mio si chiama MARCELLO VAST...verificate grazie

Hi please help to remove inactive / expired VIP accounts from my account

Bonjour, Je n'arrive pas à trouver de réponse à ma question sur Adobe, peut-être que je trouverai de l'aide ici. J'utilise mes appliations Adobe dans le cadre d'une entreprise, je cherche à ajouter un 3ème ordinateur qui puisse travailler en même temps que les 2 autres déjà autorisés sur le compte .Avez-vous une solution pour ajouter ce 3 ème ordinateurs ?  Merci 

Hello,Client sevice informs us that we can not disable cloud storage for users.I believe I m not the only admin have compliance challenges. Has anyone managed to ban users from uploading files to Adobe CloudStorage Can be registry tweaks, installer file configuration, local firewall or corporate firewall settings All options are ok as long as I can definitely ban cloud storage Many thanks...

I want to update my profile but I retired and no longer have access to an administrator. What can I do to get help?Thanks

We are IT company and we want to integrate Adobe firefly service in our solution. I have created one test account and trying to generate api key from admin console through creating new project. but not able to generate it. Could you help me how to generate it? 

I have contacted my counselor and assistant principals & made a ticket to the NYC help desk to no avail. I do not know my IT administrator's contact information. It says I have the Adobe Enterprise Plan but no apps are assigned. It was not like this a week ago, and I am wondering how can I access my Adobe apps again?  

My organization has a large number of videos which are all very large and we are concerned about storage costs. Is it possible to store files in a different location and access them via creative cloud apps? Thanks Bill  

Can I share a monthly/paid plugin with my team?We have Adobe Enterprise subscription. Thanks

Adobe Creative Cloud does not, by default, automatically remove older versions of software when updating. This has potential to cause a lot of vulnerabilities as the old version is left behind on the system when it is auto updated by Adobe CC. Currently after deployment of Adobe CC the end-user can install their own software however, the end-user must manually check the box to remove old versions when auto-updating.   When packaging/creating profiles for Adobe CC, in the Adobe Admin Console, there is no way to enforce removal of older versions of Adobe Software during auto-updates. From an enterprise management perspective this exposes the clients to needless vulnerabilities.   Please allow IT administrators for Adobe to enforce automatic removal of old versions of Adobe software products when updating. When software is patched for vulnerabilities it makes no sense to leave behind the old vulnerable version.  

Hi all, I want to download After effect 2021 and i read on a forum to contact support and they give you a link for it. Nice! But when i chat with support (AI) and ask for an Agent, it tell me i don't have an active adobe subscription? I'm working for a company and the plan is with them, do i need to ask the admin to contact the support for me or is there a way for me to do it by myself? Thanks!

I reinstall windows and updatenow my system isWindows 11 Home Single Languageversion  - 23H2Build - OS 22635.3790experience -  Windows Feature Experience Pack 1000.22700.1024.0(I use windows insider program file)I download creative cloud setup file from adobe but it sent file Creative_Cloud_Installer.dmg instead of windows setup fileso I cannot install creative cloudhow could I do?

Regarding the Creative Cloud All Apps plan for businesses, how can devices can be logged in at the same time with this?

Hello,I have a user who signed into Adobe Acrobat before he got a license assigned to him. The account that he created uses his work email address. He also set a password on this account. In the past, all I needed to do is have the user log out and in again. Now, every time he logs in, he is taken to his personal account. Tried going to Plans in his account, but he has no plans. Tried stopping and starting Credential Manager but he still logs in with his work Gmail account and gets his personal account.Any help would be appreciated.Mark