Enterprise & Teams

Hi,I have the same issue :I get the error "failed to get proxy for the url, error:12180". I don't know what WPAD Rum is refering to. Any guidance would be appreciated. Oh, I did read the manuals on the Adobe site. 

I have been waiting a month for business licenses which have not been updated on the portal - same story as above I am asking for compensation as its impacting our business.  Move to Nitro would be my advice we will most likely move all our licenses over at next renewal. 

I upgraded from a personal to a business plan a few months ago, primarily because it appeared that the AI assistant tool was included in the business plan.  Today I tried using the AI assistant and I was prompted to upgrade.  Was I mistaken about the information I saw related to the AI assistant?

I bought business licenses for Adobe Pro 1 month ago and they are still not accessable on our portal as shown on the screen shots.  We reduced down our licenses from 1500 to 20 as moved over to Nitro which does the same thing for a much better price.   When we try to assign a license it comes up with no access and that we have no licesnses availble.  The portal does not at all reflect our purchase as seen in the screen shots.  Why is it so hard for Adobe to get this right? I have escalated the issue to Adobe who keep telling me it will take 24 hours to resolve but nothing gets resolved.  We have now asked our reseller for a refund and await this issue to be fixed.  It is impacting multiple people in a billion pound business.   If Adobe ever want us to move back to them they need to sort the support out as its beyond a joke. 

Urgent Assistance Needed – Adobe Portfolio RetrievalHello,My Adobe account was accidentally closed, and while my university has reinstated my license, it restarted as a completely new account under the same email address. Because of this, my Adobe Portfolio—with over two years of critical work—is no longer accessible. I believe the information should still be stored in the cloud, but it has not been restored even after the license was reactivated.When I attempt to sign in to the retrieval website, it only redirects me back to the new account, which shows none of my previous Portfolio files. It seems the original data was not migrated when my account was reinstated.I urgently need access to my original Portfolio so I can recover and migrate that information. Without this step, I cannot properly transition from my EDU account to my personal account. Right now, it is functioning as if I have a brand-new account with none of my prior work.This Portfolio is essential, and I need immediate a

Zdravím Alice, mám podobný problém jako vy a také se ničeho nemohu dobrat. Četl jsem vaši konverzaci na tomto vlákně a mám silné podezření, že ty osoby, co tady na chatu vystupují jako zaměstnanci ebo experti Adobu, jsou také jen roboti. Stejné naučené odpovědi, často nesmyslné, které vůbec nereflektují na podstatu vašeho problému. Doporučuji vám u vaší platební karty, ze které se neustále nenažraný Adobe snaží ukrást vaše peníze,  nastavit limit pro platby na internetu na takovou částku, aby platba prostě neproběhla.  Lze to udělat v telefonu přímo ve vaší bankovní aplikaci. Tohle byl mělo fungovat, platba prostě neproběhne, protože limit na vaší kartě to nedovolí. Kartu může nadále používat pro platby v obchodě nebo s ní vybírat hotovost u bankomatu. Já to taky tak udělám. Pěkný den přeje Alan   

Thank you. This was very useful. However, there was one unexpected problem, and I would like to know if there is a way around it. I first installed Adobe CC on the C drive, as it must be done. Then, I installed Lightroom on the D drive (like I wanted it to).However, the following program I installed — Dreamweaver — got installed on the C drive! IS this because DW is an older program that cannot be run on a different drive? Is there a way to move it to the D drive?Thank you so much for your attention and participation.JC.

I couldn't seem to find a post on this subject anywhere so I thought I would ask: I have one adobe profile that has captivate 12 attached to it, and another profile that has adobe creative cloud attached to it. When I'm signed into one, I can't open the apps from the other profile... I get a pop up saying I need to start a free trial. It won't let me sign into the apps separately with different profiles.Has anyone else had this issue? Is there no way of merging the profiles?The company I work for has given us all adobe creative cloud access, but we only have 2 captivate licenses. So I'm not sure how merging the accounts may work if that is even an option.

I appreciate the toggle in Acrobat to be able to turn off generative features. But some of us admins need the ability in Admin Console to turn off generative features across any/all apps for our users and prevent them from using them. Those of us who work for organizations like publishing companies may need to do this as a matter of legal compliance, not just disagreements about AI development philosophy. We need to make sure that our editors and designers are not accidentally plaigiarizing or accidentally using content that should remain internal and is not yet approved for publication. Other tech vendors such as Google have given us this ability to manage our users. Adobe, we need this for your products as well. This technology promises great power, but with great power comes great responsibility, as well. Please help us use and manage this technology responsibly. 

¿Alguien me puede explicar por qué es TAN complicado cancelar las licencias de Adobe que ya no necesito? El chat simplemente no funciona, por correo responden cualquier cosa menos lo que uno pregunta, evaden por completo la solicitud concreta de eliminar la cuenta. y, para rematar, el número telefónico tampoco sirve.Increíble el nivel de frustración que generan por algo que debería ser un proceso simple y directo.Saludos.

Hello!I asked my system administrator to grant me the Developer role, but the feature is missing in its admin console. Only two roles exist: user and administrator. I need the developer role to accesso the developer console.Is the Developer role available only for certain plans?

As the title suggests, I'm curious to know if Privileged Locations configured via the Acrobat Customization Wizard DC supports environment variables.For example, will it work correctly/as expected if one uses pathing such as, but not limited to:%AppData%\Some\LocationC:\Users\%UserName%\Some\Location%UserProfile%\SomeOther\LocationMany thanks in advance.

Sehr geehrtes Adobe-Team,wir verwenden Adobe-Produkte in einer Umgebung mit SAML-basiertem Single Sign-On. Derzeit müssen Benutzer auf der Anmeldeseite manuell ihre E-Mail-Adresse eingeben, bevor der SSO-Prozess startet. Da diese Adresse oft vom Benutzernamen abweicht, führt dies regelmäßig zu Verwirrung und Supportanfragen.Wir möchten anregen, eine Möglichkeit zu schaffen, über eine URL direkt den SSO-Prozess zu starten – ähnlich wie es bei Microsoft 365 möglich ist. Dies würde es uns erlauben, im internen Portal einen direkten Link bereitzustellen, der die Eingabe der E-Mail-Adresse überflüssig macht und den Benutzer sofort zur Authentifizierung weiterleitet.Diese Funktion würde die Benutzerfreundlichkeit erheblich verbessern und den Supportaufwand reduzieren. Vielen Dank für die Prüfung dieses Vorschlags!Dear Adobe Team,We use Adobe products in an environment with SAML-based Single Sign-On. Currently, users must manually enter their email address on the sign-in page before the SSO p

Is there any options nowadays for device based? Where it's just activated?We have a machine that multiple people use the same account, because its a scientific machine at our university that multiple people have to check the progress over 2-4 days. If you sign into your own user, it won't work, because the software would be open under someone else's account, so that's why we used a shared login. The software requires Acrobat, and I'm not sure what to do, I'm in IT but our main OIT handles the licensing, and they said there is no options, but it doesn't solve my problem, and I can't do anything about it. I know 7 years ago, there were options, but wasn't sure, someone said no, but it would seem odd not to have something. 

Hi.I am receiving many emails about a user requesting access to InDesign, eventhough I already assigned a license to him.How can I make it stop???

Urgent Assistance Needed – Adobe Portfolio RetrievalHello,My Adobe account was accidentally closed, and while my university has reinstated my license, it restarted as a completely new account under the same email address. Because of this, my Adobe Portfolio—with over two years of critical work—is no longer accessible. I believe the information should still be stored in the cloud, but it has not been restored even after the license was reactivated.When I attempt to sign in to the retrieval website, it only redirects me back to the new account, which shows none of my previous Portfolio files. It seems the original data was not migrated when my account was reinstated.I urgently need access to my original Portfolio so I can recover and migrate that information. Without this step, I cannot properly transition from my EDU account to my personal account. Right now, it is functioning as if I have a brand-new account with none of my prior work.This Portfolio is essential, and I need immediate a

Hello,We have a company licence, with same Adobe products subscribed, with several users, most of them using the cloud storage.Last month we changed the supplier and VIP ID, creating a new account, but mantaining all the users (but we needed to create them again).In this process the users on the new account are not able to access to the documents that they had previoulsy on the Adobe Could.How the give the access, once that they are the same users, using the same Adobe tools?Thank you very much in advance.

<!DOCTYPE html><html lang="en"><head><meta charset="UTF-8"><title>Bridge 2025 Error</title></head><body><p><strong>Good morning everyone,</strong></p><p>I recently purchased a new 24" iMac with a Silicon processor. I migrated my data, and so far, everything has gone smoothly.</p><p>I downloaded Adobe Creative Cloud and installed Photoshop 2025 and Bridge 2025. However, I'm encountering the issue shown in the attached image.</p><p><strong>Every time I open Bridge, I get this error. When I click "OK," the program immediately closes.</strong></p><p>I’ve tried everything:</p><ul><li>I deleted and re-downloaded the application — same error.</li><li>I deleted the preference files for Bridge — still the same error.</li><li>I wasn’t even able to log out of Creative Cloud to uninstall it completely. After resolving that issue, I

Will users without admin rights getting Adobe Creative Cloud in Microsoft Store app (new) be able to auto-aupdate apps?

Estimados miembros de la comunidad, cordial saludo.Al asignar un perfil de producto a los usuarios, estos reciben de manera automática el siguiente mensaje:“¡Bienvenido! Aquí le mostramos cómo comenzar con Todas las Aplicaciones – Edición Pro – Profesorado/Personal. El administrador del SERVICIO NACIONAL DE APRENDIZAJE SENA le ha otorgado acceso a Todas las Aplicaciones – Edición Pro – Profesorado/Personal, que incluye créditos generativos de Adobe Firefly y descargas ilimitadas de recursos estándar de Adobe Stock.”Respetuosamente solicitamos orientación sobre: 1. ¿Es posible modificar o personalizar este texto de bienvenida que reciben los usuarios?2. En caso afirmativo, ¿qué procedimiento o configuración debe realizarse en la Admin Console para ajustar el mensaje, de manera que se comunique con mayor claridad el alcance de la licencia adquirida por la Entidad? Agradecemos la atención y quedamos atentos a sus recomendaciones. 

Hi, I ahve tried to add new users but am getting this error when I click on save.  If someone can advise what I need to do. You must enable editing to add, remove, or edit users managed by a synced directory. To enable editing on a synced directory, go to Sync > Enable editing and perform the desired action. Note that any changes made manually to users of a synced directory will be overwritten upon the next sync cycle if not aligned with the information being passed from the directory. ThanksLouise

Hello! We are getting multiple pops up from the Creative Cloud app indicating the same computer is active in the Device Limitation screen. Its not a big deal, for now. All we have to do is just sign out of one and Adobe still works as expected. Just thought we'd let you know this is happening in case it becomes a bigger issue. Let us know if you need any other info.

Hi Team,I have a question about font licencing on the Adobe for Enterprise plan. The answer isn't explicit in the terms document.Are Adobe fonts licenced for use in the creation of documents in third party applications? Eg, can an adobe font be used in Microsoft Word or PowerPoint, or Davinci Resolve, for example? Or must they only be used within the Adobe suite of applications? (Obvsiouly, not looking to embed or redistribute fonts--only use them in the creating of documents and media.)Thanks!

Hey guys, I bought the Adobe for Enterprise 2 weeks ago for a college class, and I got a yearly subscription through my college bookstore. The thing is, when I downloaded Adobe Creative to my computer, for some reason it tells me that I only have a 7 day free trial, but I paid for the whole thing. I want to call them to sort this out, but I wanted to know if I did something wrong in the process.

Hi everyone, For the last couple of days I've been trying to install creative cloud, however it simply won't work. I need to install the app to be able to switch between my two Adobe IDs (one personal, and the other from my organdization). I go to the download page (both the main and the one I discovered to be an alternate) click install, go to my Chrome downloads, and open the installer. I then enter my password, skip the two personal questions, and it starts downloading. It starts at zero then jumps to about 4%, after this it jumps all the way to 100%, right before the installer quits it tells me that the CC app will automatilcally open. It did not, I searched in all of my files, and nothing. If anyone has a solution, has had the same experience, or knows someone who has an answer it would be greatly appreciated.