Enterprise & Teams

 why when i add people it says there was a problem when we tried to save your edit adobe 

Environment Product: Adobe Acrobat DC (Continuous Track) Version attempting to install: 25.0 (e.g. 2500121208) RUM Version: 3.1.0.3 Update method: Remote Update Manager Updates hosted internally via AUSST Override file configured to point to internal AUSST server Internal update path confirmed working:https://domain/updates/Acrobat/pub/adobe/acrobat/win/AcrobatDC/2500121208/ IssueOn some devices, RUM successfully installs Acrobat 25.x from our AUSST server.On other devices (same override, same RUM version), the update fails consistently.RUM output:RemoteUpdateManager version is : 3.1.0.3Starting the RemoteUpdateManager...**************************************************Following Acrobat/Reader updates are applicable on the system :(AdobeAcrobatDC-25.0)******************************************************************************************************* Installing (AdobeAcrobatDC-25.0) ...*** Failed to install (AdobeAcrobatDC-25.0) ...****************************************

6 years ago i asked if the AUSST tool can only download Windows ONLY Adobe updates on the update server i run internally for my business, the answer was no, its 2026 are we still only downloading everything? i dont need MAC and now MAC universal. its wasting disk space and each time i do the weekly check in incremental update it still downloads all the usless MAC files and have to delete all after each. its such a waste and backwards process! come on Adobe… the worlds most popular OS is WINDOWS…!!!

Environment:Windows Server 2022 Standard (RDS) SentinelOne installed Need Adobe Acrobat Reader for unlicensed users and Adobe Acrobat Pro for licensed users on the same server.Problem Summary:We are trying to deploy Adobe Acrobat Pro alongside Adobe Acrobat Reader on our environment. We currently have Reader 32bit installed, however, Acrobat Pro installation via enterprise MSI file in the download package consistently fails. The Acrobat Pro MSI installation rolls back with error 1603 / Return value 3. We have used the adobe Cleaner Tool as well before trying to install Pro with the .msi, but still 1603 error comes up. Installing the .exe leads the unlicensed users to a sign in loop asking to sign in (if popup is closed then the PDF closes too). What is the best way to deploy both reader and Acrobat Pro/standard version on the server?Any guidance on best practices for this setup would be appreciated!

My account currently has two profiles:An organization profile, provided by my design school. A personal profile.I recently graduated so I’m expecting my Adobe Contract to be termined in a few months, which raises some questions for me.My files and my Behance are associated to the organization profile, but I wish to move them to my personal profile. At least, I need to be sure that I won’t lose my Behance profile, because I want to keep my views, ratings and followers.¿What happens after they stop paying for my adobe plan? ¿Will I lose both profiles? I already change e-mail access to a personal one. ¿How can I be sure I don’t lose my personal files at the organization profile? ¿Can I migrate them between profiles? ¿How can I ensure I don’t lose access to my Behance portfolio after my organization plan ends?Please help, since I am very worried about losing access or my whole my portfolio being deleted. 

I have a Teams Plan which includes 3 Adobe Acrobat licenses for my work team, however we now only require 2 licenses.  I have been going round in circles trying to see if I can amend my plan with no luck whatsoever.  None of the help pages provide any correct or useful information and there is no where to have a live chat that I can see either as it just links back to the same 'help' page.  Please can someone advise how I can actually amend my plan? Or speak to someone at Adobe that can do this for me? Either this or I will cancel the plan altogether and set up a new one, but I cant even see a way to cancel the plan either! Please can someone help? Thanks in advance!

We’re excited to announce the Content Retention Policy for Inactive Users in the Admin Console. This feature allows administrators to set automated retention timelines for inactive user content, after which it is permanently deleted. This helps improve storage management and supports compliance across enterprise and education environments.Go to Admin ConsoleWhy this mattersThis feature helps enterprise and education organizations manage digital assets responsibly, control storage growth, and maintain compliance with legal and regulatory requirements. By automating retention timelines, IT teams can reduce manual oversight while ensuring consistent policy enforcement across the organization. Where to Find ItGo to Admin Console > Storage > Individual User Folders > Retention policy settingTo configure the policy:Navigate to Individual User Folders and select Retention policy setting. Choose to retain inactive user folders permanently or set a custom retention period between 30 da

My organisation has a Creative Cloud subscription that allows 2 devices to be logged in at once. For some reason it is picking my device up twice. Every few days I have to sign out from 'laptop78' (which is my laptop), to be able to use it on 'this device' (which is laptop78). The other device login is being used by our other comms officer on laptop49. Any ideas on why this would be happening and how to fix it?

We’re excited to announce the release of IdP-initiated login for Adobe Enterprise users. This enhancement adds support for IdP-initiated authentication as an additional SSO flow, alongside the existing SP-initiated login, giving organizations more flexibility and a smoother sign-in experience for their users. Go to Admin Console OverviewWith IdP-initiated login, users can launch Adobe apps directly from their IdP portal (such as Azure AD, Okta, or Google) with a smoother, one-click experience. This reduces login friction, standardizes enterprise workflows, and improves overall usability.This feature is:Supported for both new and existing SAML directories Available for all SAML identity providers Fully additive and does not impact existing SP-initiated login flowsAdmins can also optionally configure RelayState to control where users land after signing in, such as Adobe Home, Adobe Express, Experience Cloud Home, Workfront, or Adobe Experience Manager.Why this mattersThis update signific

Hello ,I would like to request consolidation of two Adobe contracts into one master account.Primary contract ID (target):xxxxxxxxxxxxxxxxxxxxxxxxSecondary contract ID (to be merged):yyyyyyyyyyyyyyyyyyyyyyyyBoth contracts belong to the same company and invoices are issued to the same legal entity.We request:- Transfer of all licenses to the primary contract- Consolidation under one Adobe Admin Console- Migration of users and applications- Support for transferring user data where technically possible- Unified billing under one contractCould you please advise on how to proceed with this process? Thank you for your feedback.

I cant use Gemini 2.5 flash in photoshop why? 

I’m trying to generate ai images for my collab class and the generator isn’t working and hasn’t worked for day. 

This question is 50% warning to anyone considering a team account, and 50% a cry for help. Does anyone now how to fix this? We just created a new team account for 4 team members and deactivated everyone’s personal Adobe accounts thinking that would give us a smooth transition to join our accounts together and unlock some new benefits. NOPE. Unfortunately, this has created a ton of issues with virtually no benefit, and the agents who walked us through the process gave us no warning or awareness to prepare for any of this. Now that our personal accounts are deactivated and the team account profiles were created: We all lost ALL data associated with the previous personal accounts, (except the account owner who could still access CC Libraries). Adobe Fonts web projects and activated fonts, Lightroom history, shared CC Libraries, everything stored online through Adobe and not another platform. This has been a massive inconvenience and setback, and support calls have not yet been able to hel

안녕하세요.현재 Adobe 프로그램을 클래스101 결합상품 1년 패키지로 구독하여 사용 중입니다.다만 해당 상품이 1인 사용만 가능하다 보니, 2인이 함께 작업할 경우 계정이 반복적으로 로그아웃되는 문제가 발생해 업무 진행에 불편함이 있습니다.이에 기존에 결제된 패키지를 유지한 상태에서 1인만 추가하여 총 2인이 사용할 수 있도록 변경이 가능한지 문의드립니다.추가 비용이 발생하더라도, 기존 구독 상품에 대한 할인 또는 업그레이드 형태로 적용이 가능한지 함께 안내해 주시면 감사하겠습니다.현재 사용 중인 상품에서 1인 추가가 가능한지 가능하다면 추가 비용 및 결제 방식 기존 구독 기간과의 연동 여부 위 사항들에 대해 자세한 안내를 부탁드립니다.업무 일정상 빠른 확인이 필요하여, 가능하시다면 신속한 답변 주시면 감사하겠습니다.감사합니다.

Hi!I don't have access to my Behance and Adobe Portfolio. I have recently migrated my Behance - https://www.behance.net/tomasz_wieloch and Adobe Portfolio - https://tomasz-wieloch.myportfolio.com/ to a Business profile and now when I log in to the website with the same password and email as before it takes me directly to an empty profile - https://www.behance.net/tomaszwieloch. I have selected to not have my account be selected automatically and it still doesn't let me choose the correct account.When I log in to my Adobe Account it let's me choose the correct account though, only not on Behance and Adobe Portfolio. Do you know how to get back access to my portfolio?

Adobe has introduced a feature available on the Global Admin Console that enables a Global Admin to share user groups between a parent and a child console within a GAC hierarchy. With Group projection, a Global Admin would be able to: View, select & review the selection of the user groups in the parent/source console Share the user groups with the child/target consoles Revoke/Delete access of user group as required   Note: To use Group projection, Global Admin Console needs to be set up & must be T2E enabled.   *For queries, feedback, and suggestions, please feel free to start a conversation. *Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.

My school has changed our emails, I can access my online account but when I try to access my services, I receive this error message: Sorry, our email registration is temporarily unavailable. Please try again later. Can someone help me?

We run Adobe Acrobat Pro subscription licenses for our users that we manage with a Teams account.  There are 5 RDS/terminal servers and people sign in/out and it puts them on the server with the most availability.  No issues for a couple of years on that setup.Starting a month ago, users are getting Device Activation Limit Reached prompts when they sign in, not always, but once-in-a-while whereas before it never happened.  It makes sense, but I'm curious about 2 things:1) Why this didn't happen before for the last couple of years on the same setup?2) Does signing out of Windows on a device using Adobe Acrobat deactivate an instance?  If not, how does it deactivate not including going in manually and deleting a session?

Hello Team,Is there a way to update the billing address on our account without changing the contract owner?We only need to update the billing address details and would like the contract ownership to remain unchanged. Additionally, we would like all invoicing to be sent to the billing email address.Please let us know if this is possible and advise on the steps required.Thank you for your support.Kind regardsPreeti

The Complimentary Membership gives all Admin Console users access to the Adobe Express free plan, Acrobat free online services, and other benefits to enhance team collaboration across Adobe products.  Your Adobe Admin Console users are automatically eligible for the complimentary membership. Users can activate their membership by signing into the identified application with their Adobe account. You can add more users at any time to give them access to the complimentary membership.   Go to Admin Console   Prerequisites for Accessing Adobe’s Complimentary Membership:Eligible organizations automatically receive complimentary membership via the Adobe Admin Console. Activation may require reviewing and accepting updated Terms and Conditions, which system administrators can approve anytime. If required, a prompt will appear during sign-in, or the terms can be accessed anytime via the Notification icon in the Admin Console.   Included apps

I get the following error when trying to add a new user via the Admin Console: 

I’m unable to access the admin console for our account and there are no other administrators set up. Please advise how my account can be setup as the administrator. I can access our Adobe VIP marketplace account and see the licenses we purchased but without admin console access, I cannot administer or change our licenses.