Enterprise & Teams

Is it possible to run a report or show when the license was last accessed by the user?

Hi! Pretty much like the subject says: I have a MST file that was create for the 32bit installer. Now that there is a 64bit version, can I re-use the same MST file, or do I have to create a new one? Also, can the same MST file be used for the MUI version and the non-MUI version? Thank!   [Moderator moved the thread to the correct forum]

HiI and other Team users are trying to leave Shared Assets and after leaving the assets with a green pop saying everything went OK the assets are "reapearing" from the dead.We just can't "Leave" Shared Assets.Anyone has the same issue? Any ideas?Thanks

I have the same problem,Just yesterday it was everything ok, and today I'm looped to "Sign In Required"...please help

HiWe arev having problems Leaving Shared Folders.On the WEB interface the User clicks Leave folder (not the owner) the Folder is removed but after a Page Refresh, voilá, the Folder is back again.Does nyone else have this problem? What are we doing wrong? A simple click on Leave option does not leave a great margin for error, but...ThanksRegards

Hallo!   Wir haben seit mehreren Jahren ein Abo, welches jährlich von unserem Adobe-Kundenberater verlängert wurde. Leider ist dieser Herr anscheinend nicht mehr für Adobe tätig und somit ist unser Abo ausgelaufen. Seit dem 27.4. laufen Illustrator & Co als Testversionen und langsam wird die Zeit knapp. Ich habe schon mit dem Support telefoniert und gechattet. Dort wurde mir zugesagt, man würde sich darum kümmern, aber bis jetzt gabs weder eine Rückmeldung noch habe ich die Unterlagen zur Verlängerung erhalten. Unsere VIP lautet: 9************** lg

I have created a package that is supposed to include Photoshop and Acrobat and then allow the users to install any other apps they want. It installs the creative cloud app and photoshop but it is not installing Acrobat. The user can add this later but I would like those two apps installed by default. 

and trying to recover his email isnt working, how do we reclaim the admin rights

Hi, I hope someone might help me as we have an urgen matter: We have a team license with 10 Users with 1 TB storage each. Since friday afternoon we receive an error message when trying to sync files and data on th ecloud. This says that the storage contingengt by user of a folder is exceeded. But all users together do not have 1 TB storage or the amount of allowed files or folders. Is there anyone who could help with a solution?Thank you! 

Just recieved one and it has already got blocked by our company's spam system.Recieved time: Apr. 22nd 06:12:42

The delete option seems hidden for me, though I have admin access.

For years now, I have been able to use the Creative Cloud Packager to build a package for Premiere Elements to install of 100s of computers within a school district....https://helpx.adobe.com/enterprise/package/help/creative-cloud-packager.html This has worked out beautifully, no Adobe ID or serial needed during install, it's very automated. Fast forward to 2023, and this install method no longer works on a computer that has other Creative Cloud products (Like Photoshop CC, Actobat CC, Lightroom CC), the installs fails. What is recommended now to complete these installs? Running the regular Elements setup program, logging into each and every machine with an Adobe ID, and typing in the full serial number? That's insanity, because it also then requests to run an update to 2021.4. There is no installer for that version.I found a way to serialize the installs...https://helpx.adobe.com/enterprise/package/help/creative-cloud-packager.html Serializing seems to allow me to skip

Hi! Our company is currently in the process of transitioning our domain from old-domain.com to new-domain.com. I’d like to ask what would be the next steps in order to update the new-domain.com in our Adobe organization subscription. After the transition, we will be removing the old-domain.com permanently.

Hi Adobe Community, I cannot update or install any apps. It always shows an error, do I need to clean storage or anything? Does anyone know how to resolve this. Any feedback would be greatly appreciated, Thank You

Admin console doesn't permit domain validationThere is no longer the option to add domain name.I only have directory with settings option in my admin console.Although I dispose of administrator account.Contacted several times Adobe support which is a waste of time. You can barely understand their "English" and the people I spoke ... sound like the most demotivated people in the world...After being transfered several times to non existing numbers.... Tried the virtual support assistant from admin console service unavailable ... Although I'm contacting support from the admin console where I use the proposed Business/Entreprise support... apparently it's not them that can help me...  After 3 hours "maybe just maybe" somebody from Adobe support could try and make an effort to review why I don't have the option to add domain and validate via DNS records which I can't receive without the option... Our goal is to use SSO authentication with Azure - Adobe....&nbsp

Where I work we are trying to deploy machines faster, currently, our longest and hardest step is downloading creative cloud, because we have to sign in to Adobe first to download. Is there a way to download creative cloud or Photoshop without having to log in? We would like to make it fully automated. Any ideas or work arounds?

I would like to submit a complaint about the lack of ability to transfer folder ownership. This occurred in our company's case with a user that is no longer active as he left the company, who used to be the team admin. Adobe Support helped transfer team admin status to the group account, and he was removed as a user from our licenses. Since then, sync issues have abounded for me and my coworkers on the folders that his ghost account continues to own. I confirmed this to be the root of the syncing issues by copying files under one of said folders to a new folder where the sync issues stopped. The only solution Adobe Support offered was to download all of his assets and re-upload, but this is not feasible due to the amount of assets (over 220 GB) and new files having since been added since the syncing issues started occurring. This is wasting hours if not days of our company's time and it is a serious issue that must be addressed. A feature to easily transfer folder ownership from an ina

I've applied for a education license for substance painter through https://substance3d.adobe.com/education/ every time I try to sent a request it says its succesful, yet I get no email about it, I've checked every folder. When I ask for a password reset it sends me the email within seconds, so the adress is right. Any help is appreciated.

we have 2 accounts (teams) but with 2 different logins. We want it to be one, so we can share the cloud files to all users. I don't know how I can merge these 2 to 1.Can anybody help me?

Hallo, durch den Weggang eines Mitarbeiters ist uns unser System Administrator abhanden gekommen. Daher finden wir unserer Rechnungen nicht mehr, bzw. wissen nicht, an welche Mailadresse Rechnungen von Adobe geschickt werden. Gibt es eine Möglichkeit einzusehen, wer Teamadministrator ist bzw. an welche E-Mail Adresse Rechnungen für den Teamaccount geschickt werden? Der Chatbot des Supports konnte nicht weiterhelfen, daher wende ich mich an die Community. 

Hello,      My colleague is having an issue with Photoshop where it appears as an attachment since yesterday, and she needs to send a request to use it. However, after using it for only 2 hours, the same problem occurs again.     Despite her account status showing as Active, she has never encountered this problem with Photoshop before. How to fix this?  Thank you in advance.

My team is now having this problem. It first occured on Tuesday (04/02/2023) and we were able to recover and re-sync. Worked fine on Wednesday. Then today, Thursday (04/04/2023) we were on a call and were watching our trash fill up with almost 2500 files that the 3 of us DID not move there. ADOBE what do we DO!? THIS MUST STOP

I would like to file a complaint. I have contacted support through the Virtual Assistant and over the phone to cancel my subscriptions. After talking to a support agent I was forwarded to another number because my products are subscriptions for teams. After an hour of waiting and listening to the same music I gave up.   I also would like to file a complaint about the unlawful processing of my credit card information, which I am not able to remove from my account detail. I can update the car, but not remove it.

Hello, I have added a user and tried to grant the product Adobe Acrobat Pro to that user, and I get an error  "Something went wrong while saving. Error ID: "I have tried different browsers and diff machines. I am logged in as administrator to adminconsole.adobe.com  

We are a small business in Portugal trying to contact the support of Adobe, at least, 2/3 days without sucess. This is the messages:  After this we tried to contact by this phone number: https://helpx.adobe.com/contact/phone.htmlPortugal: 800-206-708 Also without any sucess, so how