Enterprise & Teams

Hi All I am hoping someone can help I am trying to run the below uri to update a users details.https://usermanagement.adobe.io/v2/usermanagement/action/{orgId} I am getting the below responseerrormessage : Changes to users are only allowed in claimed domains.errorCode : error.domain.trust.nonexistent We have a Buisness ID setup.I have tried going into the admin console and going to the settings -> identity -> directory - selecting the buisness directory but there is no add domain option. Is it not possible to update users through the usermangement api with a buisness id setup? Many ThanksJames

Help please!!!He says that this user already exists in the organization.I have deleted it from everywhere, from the admin console and adobe bussines and personal account.The error still remains that this user exists 

Hi,Please has anyone got an idea on how to uninstall Adobe Acrobat Reader through Intune? I need to uninstall Adobe Acrobat Reader on users computer without manually going physically to their systems to do so. Please has anyone got any solution? 

Hi, How do I delete files created by users using the Admin Console without getting them to sign in and delete them? I need to free up some space. TIA

We have seen an uptick of users within our organization with issues opening Adobe Acrobat Pro DC. Symptoms include Acrobat crashing upon opening and Acrobat freezing upon open. This appears to be impacting only full-licensed users and does not discriminate between them using the 32-bit or 64-bit version. And it also does not discriminate between Windows version/OS Build. I have two users: one on Windows version 22H2 OS build 19045.2486 and another on version 21H2 OS build 19044.2364. On top of this craziness, it appears to be intermittent because I am also a full licensed user on the same 22H2 version/build but my Acrobat works fine.For Acrobat, I confirm that we are all using version 2022.003.20310. We have tried a few fix including quick repair from Control Panel, terminating Task Manager task for all Adobe processes, and general maintenance/rebooting/etc. None which fixes the issue. The only way to resolve the issue is to uninstall Acrobat, install Creative Cloud if not al

I'm in the Adobe Admin Console and we have an SLP list of users/accounts for Students and an AICUP list of users/accounts for staff/faculty. I am able to remove users/accounts from the SLP list that don't have a license assigned (because the student graduated, left the University, etc.), so the list is more true to how many accounts we actually have with assigned licenses. I am able to select an account (check a box to the left of the account) and then an option to remove pops up. But I am not able to remove any users/accounts from the AICUP list, there is no box to check to the left of the account like the SLP list and there is no option to select or remove an account from the list. Is there something we are missing or something we have to do to clean up that list AICUP of users? 

Hello, I am trying to log in to one of my users to adobe but I keep getting this annoying google pop-up that wants my users to sign in with google. I do want that. I want the user to put their email and then their password. How do I disable this feature? He has a Macbook Pro with macOS Ventura.

Can I share a single Acrobat Pro license on two computers? In a way that some programs are only used in one computer, and others are only used in the other one.

I am trying to share/move private CC libraries to teams but the option is not available. I've been through support but after being passed around 4-5 operators who were useless I gave up to try here instead.We are on a CC for teams plan and the business tab is active in the admin console so we should be able to access the feature. Can anyone help, please? Thanks

Hola:Gracias a Dios he abandonado la toxicidad de Adobe y sus planes deluxe por otras opciones igual de capaces y de pago único.  Estoy intentado borrar mi cuenta de Adobe permanentemente pero al correo electrónico no contestan y la página de ayuda me dicta unos pasos que en la web no existen, ¿alguien sabe como se puede borrar definitivamente una cuenta de Adobe?  No está vinculada a ninguna cuenta de empresa ni hay ningún plan activo ni pendiente de pago.Muchas gracias.

I have been wrongly charged for an Adobe license even though I am on an Adobe for Enterprise plan. I am not able to contact Adobe as I get redirected to a "please contact your administrator" message, but this is not an issue with my administrator. How do I get in touch with Adobe in order to resolve this? 

Hello, I am currently trying to implement a Federated ID SSO using a third party IDP. I understand that I will need to validate my domains as part of the setup but realised that it won't work since they are already listed in an existing Enterprise ID directory that was created by my predecessor. Please correct me if I'm wrong, but I will probably need to delete the existing directory so that I may add the existing domains to the new Federated ID directory. So before going ahead with this procedure, I have a question the answer to which I would be most grateful to the members of this community for. Will deleting the existing directory result in any end user data loss? Our users currently use Adobe Sign and my fear is that it might affect their ability to sign on and/or track any previous transaction audit trails associated with their existing accounts. Really sorry about the noob question but I haven't done much work with Adobe administration previously and would apprecia

Hello:System is a Dell Latitude 5430 with a 12th Gen i7 1.7 GHZ processor, 16GB of RAM. I'm running Windows 10 Enterprise V.21H2 Build 19044.2364.I can install Creative Cloud as an administrator, but when it runs, I get an Error Code 190. When I attempt to install Photoshop CC, it gets to about 10% and fails due to Error Code 190. I've uninstalled Creative Cloud, deleted the temp files associated with it, and reinstalled it. The same issues occur.Anyone have any ideas?

Bonjour,malgré un abonnement à Creative Cloud prépayé et à jour (compte Business, jusqu'à décembre 2023), il semblerai qu'il y ai un très gros bug chez vous. En effet après plusieurs appels, personne n'a sû trouver d'où provient le problème.  Nous avons 6 licenses Creative Cloud et des utilisateurs. Tous les utilisateurs sont dissociés, IMPOSSIBLE de les assigner à nouveau. Notre studio est à l'arrêt, en bidouille avec des comptes étudiants depuis 1 semaine maintenant, et personne ne nous rappelle, personne ne nous tiens au courant. Apparemment plusieurs agences ont appellé l'assistance et rencontrent le même soucis. Pourtant sur twitter nous ne trouvons aucun signe de detresse, je commence à croire que nous sommes un cas très isolé et que personne ne semble vouloir nous tenir informé, ou alors Adobe est vraiment en train de subir une attaque ? Quelqu'un rencontre-t-il le même soucis ?  

Hi All, My colleague shared javascript links with dev team but i need to see where is this created so i can create report. I am new to Adobe analytics. can you help.

Can a 'X' Company with Adobe Acrobat Pro DC (each User Per Year) license, assign a license to a user of their subsidiary unit 'Y' company with a different domain email id? If Yes, what documents will Adobe require as a proof of the Subsidiary unit?

Our Creative team maintains InDesign assets in CC libraries for seamless use across locations - works great. Our Sales team wants a list, or directory, of the assets within the libraries for awareness. The "View on Website" screen is perfect, but doesn't work since it can only be shared with Adobe users who are members of the library (not Sales - they can't have direct access to the live InDesign files). We could take screenshots or export PDFs, but since the content of the libraries changes / updates very frequently (daily) this would create too much maintenance work.  Is there a way to provide a non Adobe user a live list / directory / thumbnail preview of all assets within a library? Thanks for any ideas! 

Hi. We have a creative cloud team folder that is shared and synced across our creative team. One of our interns has acidentally had the sync on pause for a while. When he activates the sync, all his changes to certain documents is overwriting the changes done in the same documents by others in the team during the time the interns sync was of. Is there any way to avoyd this? So that we can turn his sync back on? 

Hello team,I'm facing one issue at the time of adobe login. After adding the verification code and when I tried to log in again, it was not working for me. It redirects to again on the login screen with no error message. Can you please help me out?

Hi, I have Adobe for Enterprise account given my University and have access to all the apps.I would like to try beta apps for my M1 Macbook Air, but the "beta apps" tab is not showing up on my Creative Cloud desktop app.  - Am I not eligible for beta apps?- Can I subscribe to the regular CC plan for $52.99 to try the beta apps?- Can I subscribe to Adobe CC Education for $19.99 to try the beta apps? Based on the Q&A, > The roll-out of the Beta apps section in the Creative Cloud desktop app, along with Beta builds therein, will take place in small, randomized increments and will ultimately be available to all Creative Cloud members within a few months.  Is there any guaranteed way of trying beta apps at this moment?I live in the U.S. if the region matters.

shows errors constantly when trying to sign in. Very disturbing. 

When adobe sign was added to our license, before we knew anything about it, our users received a notification to sign up for it. They all freaked out and sent the email to spam alert and it was deleted. I need to know how to resend the sign up email for users so they can sign up for it again. Thanks 

Hi! I wasted the whole morning trying to cancel my plan. I don't see any buttons like Manage your plans, etc. I tried different browsers and used all possible options. Why is this so complicated? Need help ASAP! Cheers,Greg

Bonjourje constate avec stupéfaction qu'il n'est pas possible de supprimer directement une licence (j'en ai 4 en cours, 3 me suffisent) depuis le compte de gestion de l'équipe de créative cloud. On me demande de contact le service client, pour lequel il n'y a pas d'adresse mail, le chat est acutellement indisponible et je dois me taper d'appeler le service client par téléphone sur les horaires donnés ???!!!Je trouve ça absolument grotesque ! Quelqu'un de adobe que me contacter SVP pour résilier la licence de trop ?? Merci !

Bonjour,Nous souhaitons supprimer 2 licences que nous n'utilisons plus parmis les quatres que nous avons.La console d'administration ne nous permet pas de le faire. Comment devons nous procéder?Cordialement