Lightroom ecosystem (Cloud-based)

Hello, I've been paying for adobe products for years because I cannot work out how to cancel. I have contacted adobe through the virtual assistant a number of times, but it is AI and does not understand the issue that I have. There is no email to contact the company. The email account that is linked to the adobe account that is taking payments no longer exists, as the business I worked for closed down. I therefore cannot access my adobe account in order to cancel (it was a google account) and so the payments keep rolling out.  Could someone please help me cancel the subscription? Thanks, Charlie  

When I attempt to sign in to Lightroom CC, I get a message....URL is correct and refreshing the page.  Well it doesn't refresh and when it does, it repeats the same message.Very frustrating. I can get on Lightroom CC other ways, but at times I will get this message.Can someone explain this to me....it just started within a week, otherwise, I haven't been having other issues.Robin

I'm looking to add more noise onto my image than what seems to be currently possible, except when I paste adjustments from a previous image (shown below)the noise level is far above what the sliders allow to be added and this is closer to the look I'm trying to put onto the image. Either after a few seconds or an adjustment to any setting the noise level will reduce and won't look similar even after maxing the necessary sliders,So I guess my question is how can I make the noise adjustments stronger while looking the same in the fit screen preview as they do exported because I find it hard to properly visualise how the whole image will look when zoomed in. Thanks

Hi everyone, how can I apply a preset to multiple photos and videos at once when I am on the mobile app? I watched a video that said to copy the settings from a photo that had the preset applied already (got that step figured out), and then to select multiple photos/videos in the gallery view and then hit the menu in the top right corner of the screen and select "past settings". The issue I'm running into is that as I am selecting multiple photos the menu in the top right corner of the screen becomes blocked by a little blue bar that carries the "done" option for multiple select  and I cannot select the menu icon behind it. So I can select multiple photos but then I can't actually do anything to them. Please help! I'm so tired of applying presets one by one!

Can't edit my photos in light room, even after I updated credit card information I updaded it in the web version, and in app. It goes green saying the payment was sucessful. But even after logging off, it doen't workNow I'm locked off the app. If I try to renew inside the aplication, it says that I can't buy the 1TB subscription because it is incompatible with my subscription : "1tb subscription" Confusing. 

bonjour à tousj'ai un petit problème avec l'application lightroom, lors de l'exportation des photos certaines se retrouvent avec beaucoup de bruit dans les zones sombres ce n'est pas le cas de toutes, ça se produit depuis quelques mois et j'ai essayé plein de paramètres sans réussir à trouver l'origine..ci joint 2 exemples récents, avec exactement les mêmes paramètres si quelqu'un a une idée je commence à être un peu perdu, merci d'avance !

HelloI need help with the following:3 months ago I tried to change my subscription from LR to LR + Photoshop.Instead of changing the plan, I make a new membership, after realizing the situation, I tried to cancel it in the customer area, as mentioned.There is no button for cancellation, I tried to talk to the help desk without success, I ended up canceling the payment.Now, almost 3 months later, I was unable to access LR and the 800GB of information I have.I spoke with the Help desk and they understood the situation and immediately proceeded to cancel LR + Photoshop and indicated that I would have access unlocked after a few hours.Now I still don't have access, and after talking again with the help desk this inca to cancel the plan I have and close a new one.I don't agree because the new plan is more expensive.Here are the screenshots

I am having the an issue with my subscription when I am trying to use my premium features in the app it keeps trying to have me subscribe to premium but I already actively have a premium account and on my apple subscriptions it is active but the app continues to not allow me to use any premium feature.  [Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with a computer!]

The Oct 2023 update of Lightroom CC claims to support exporting to AVIF.That's great! But the files produced are not usable by any applications outside of Adobe Photoshop.It does not work in Firefox, Windows Photo Viewer. Firefox has had full support for AVIF for years. What's wrong with the AVIF file that Lightroom produces? Firefox shows the following error screen: Windows Photo Viewer shows the following: Attached is the offending AVIF file. No HDR, quality 100%, Display P3 color space.....Your own web forum doesn't allow me to upload avif files. Please, try and export an avif file on your own.Here is an attempt to upload the offending avif file to my organisation's onedrive, you might need to open in a private browsing window. https://sutdapac-my.sharepoint.com/:u:/g/personal/chester_koh_mymail_sutd_edu_sg/ETGdkHDX7RxMiN1s0qv0O18Bk9VqknwXYxMp5rShGSv1-g?e=WIK8pH

I have been using lightroom CC for years now, and I use "people" masking often. But for the last week or so, it just isn't detecting any people, even in photos that very obviously have people, such as headshots and portraits. 

I'm trying to install Lightroom Desktop and sync all the photos locally (to eventually merge to LrC) and am stuck on 20 files sync'ing. The sync diagnostic report shows:Syncing and Error Assets document id sync status subtype filename deleted 06635de842b95baedc71d90d1d6abeb6 NeedsProxyDownloaded image DSC02044.dng false 0b377f19cd1500f1f5890d9d9c756999 NeedsProxyDownloaded image L1005641.DNG false 1be8c0a211b4f66db1a64466cc848934 NeedsProxyDownloaded image L1000238.DNG false 210fe10e191502348b325d2b15dc9cf0 NeedsProxyDownloaded image DSC02048.dng false 235a3ff4b50de069ca52ccad65557e7a NeedsProxyDownloaded image L1007375.DNG false 2f559ac0a8f749facfc5caebea32222b NeedsProxyDownloaded image L1003475.DNG false 3e0e837c2f138c42dfedffb3ea088c4f NeedsProxyDownloaded image L1003333.DNG false 65dd6fd1963eadafcb6ca5f9a3cd6067 NeedsProxyDownloaded image L1004080.DNG false 7f20d2aad8e065558512e54fe7da329d NeedsProxyDownloaded image DSC02141.dng false 853dec591f0cd169664ce7c09fd3b8a6 NeedsPro

Quero fazer capitura vinculada com o celular. E já subir as fotos na nuvem 

Ik heb momenteel Fotografielidmaatschap (20GB) Daarin zit dus ook LRc(lassic).Als ik wil overschakelen naar Lightroom Lidmaatschap 1TB zal ik dan nog steeds LRc(lassic) hebben? Omdat deze er niet bijvermeld staat. Alvast bedankt voor het antwoord.  

I have an enterprise CC account and I'm trying to transfer my Lightroom CC library to a personal account. I see there's a lightroom downloader app, but it just seems to download files and not any albums or flags. Is there a way to transfer the photos and include albums, flags and ratings?

Hallo zusammen, ich hoffe ihr könnt mir helfen. Ich habe mir in Lighroom einige Presets importiert. Das komische ist, dass bei Videos alle Presets angezeigt wurden, bei Bildern aber nicht alle. Dies ist leider bei 2 Preset Gruppen so. Alle anderen hat Lightroom einwandfrei übernommen. In den Einstellungen ist auch alles aktiviert. Ich weiß ehrlich nicht woran das liegt, denn bei den Videos die ich bearbeite werden ja auch alle angezeigt. Habe auch schon Presets gelöscht und neu importiert.  Vielen Dank schonmal für eure Hilfe im Voraus. Liebe Grüße,Caro   

pago mensalmente e eles nao me deixam entrar na conta pois fala q google não está disponível no momento 

solucion

all of the photos that went into my lightroom albums went missing even though they should have been saved to the cloud, is there somehow to get them back?

The search function is disabled in albums shared with me.All edits are possible, only captions and titles cannot be changed or added. Is this normal ? 

HOLA QUE TAL, MI PREGUNTA VA ENCAMINADA A SABER SI EN LIGTROOM DEL IPAD DE PUEDE INSERTAR UNA IMAGEN A OTRA QUE ESTOY EDITANDO.... DE ANTEMANO MUCHAS GRACIAS    (Thread title edited by Moderator)

Hi, I've paid for the premium account but I can't get access to the premium features (iPhone). I've checked my Apple account and I'm paying monthly. The app recognises I'm subscribed and paying as per the photo - but doesn't allow me to access the features. I've signed out/in, reset phone, app and phone are updated to latest software as described in other troubleshooting guides. None of these work. This has been ongoing since first subscription - so please can you activate and refund the months I've paid already but had no access. 

Hi Guys, I've got a new iPad Pro and am wanting to use it for travel instead of using my Macbook Pro. I can get photos from my camera onto my iPad no issue, I think imported them into lightroom and I can edit as I see fit. The issue I found was if I copy an entire card over and into Lightroom it'll try and sync them all and they aren't all worth syncing. I then decided to disable sync before I imported, then I went through all the photos, deleting the ones i didn't want and had what I thought was a good workflow. Unfortunately, when I enable sync again it sync's the total number of images originally imported - so it sync's the deleted ones too. Is there a setting somewhere that i'm missing that stops if from syncing deleted photos to the cloud? This could be very costly and time consuming when travelling and is not the desired outcome. If there is a way to stop this can someone let me know how to do it, if not, are there any other iPad users out