Questions

Hello, I did the Check For Updates today, on my W11 25H2 laptop, and got the update UI OK, but the DETAILS link got a 404 error.See the 2 graphics attached. The first shows a UI screen for updating to 25.001.20756. I always like to check what is being fixed, or know issues before updating, but the link gets a 404 error. I clicked to update anyway, and it actually installed version 25.001.20813 (possibly why there was bad link for the incorrectly shown 20756 version). Is there a link for the release notes anywhere, for this 20813 version please?   

I am unable to edit the email address of receipt in allready sent agreement 

Hi there I have an issue where by users are experiencing Adobe becoming non-responsive when opening a protected a file.  All other files work fine and initially protected files open fine as well. However when testing the issue i found that some protected files open the Acrobat window first and then pop-up for the password appears however with a specific file it opens the pop-up immediately, when selecting cancel the application then becomes non-responsive and has to be force closed from the task manager window.  I have already uninstalled and reinstalled Acrobat, i disabled the protected mode and disabled the enhanced security for testing purposes. This is affecting multiple users at the moment and accessing protected pdf files is a core function of the clients business. I have also tested several "Fixes" from previous threads on here which have not resolved the issue. All functionality was working last week without any issues. The users are all on Wi

After having proceeded to the latest Adobe Acrobat Reader 25.001.20744 version two days ago PDF files will not be printed anymore completely on two independent HP printer LaserJet 277 and HP LaserJet 281 (both, LAN and WLAN connection).There will only be printed the most upper about sixth part of the page.The function "Print as a image" is not available anymore.Every other file (e.g., Word, Powerpoint, Excel, PNG) will be printed without problems.When using a screenshot program (Greenshot), and making from this screenshot a PDF file this will be printed correctly.As to me there is a major problem concerning (HP) printer drivers and the latest Acrobat Reader Update which should timely be solved.

Hi Folks,I am trying to filling a government form from the US and it is a PDF. I am using the latest Adobe Acrobat Reader DC on my iMac. I fill in the fields and click save or save as but nothing sticks. When I reopen the file the data is gone. I tried getting an Adobe ID but that didn't change anything. HELP!  Thanks, Rick

Tengo una suscripción al aisitente IA de Acrobat y desde ayer no puedo acceder, me da error. Qué puedo hacer? 

Hi everyone in the Adobe community,Our team has recently encountered a peculiar error with Adobe Acrobat Reader. We're hoping to get some help from anyone who might have experienced a similar issue or has a potential solution. The Problem A number of our users have reported an error message popping up right after they close Adobe Reader. So far, we have identified 10 users affected, but one of them saw the issue resolve itself without any intervention. Our Observations User-Account Specific: This error seems to be tied to a specific Windows user account. When we log in with a different Windows account (with or without administrator rights) on the same machine, the error does not appear.Reinstallation Fails: Simply uninstalling and reinstalling Adobe Reader, or even using the Acrobat Cleaner Tool before reinstalling, does not fix the issue.Manual Registry Cleanup: Yesterday, we managed to fix one affected machine by completely uninstalling Adobe Reader and then manua

Hi,When using the "Scan to Email" function of an HP MFP printer, and selecting the option of compressing the PDF file, the file opens in Adobe Reader DC, but displays improperly and gives the following error: There was an error while reading a stream.More information:- Adobe Reader DC opens the document, but displays improperly. It's missing a lot of stuff- This only happens when using the "Compress" option from the printer.- The file opens correctly with all other PDF viewers (Foxit Reader, Foxit Phantom, Microsoft Edge, Google Chrome, Google Docs), so this is not an issue with the printer.- I tried many different versions of Adobe Reader, on many different systems, but they all give the same error and display issue.- This is affecting all of our organization's users and correspondents.Here's a sample PDF giving the error: https://drive.google.com/open?id=1yV-OWDCYT-0R2ukZlJnERQPbGduHvKcRThis file isn't bad, but the error still comes up. For security reasons, I cannot upload the files

How can I fix the content of the file so this doesn't happen?

Hi,I have a very strange problem. Our Software, ELCAD, can output drawings as PDF.When I draw a rectangle in yellow, RGB FF FF 00, it appears green, but ONLY in Acrobate reader.All other tools I tested (Irfanview, Thunderbird, Foxit, Firefox, Chrome and so on) display the PDF correctly.AS our customer inists on using Acrobate, I have to find a solution.In the umcompressed pdf (attached) I found the colour informationstream1 J1 j1.000 1.000 0.000 rg1.000 1.000 0.000 RGThis seems to be correct.If I change all appearances to0.000 1.000 0.000the rectangle has the same green colour in all tools including Acrobate.So only yellow is a problem, but why?Can anyone help me?Thanks in advance,BrChristian

Hi,What keyboard shortcut or keystrokes can I use to choose a folder in the Save As window in Reader? I can only seem to use a mouse which is annoying.The AI Chat Bot on the Adobe website said arrow keys can be used but they just move the document behind the window until I click on the pop up window. In that case, I might as well continue clicking straight on the most recent folder since 99.9% of the time I'm trying to save the document.Ideally, I'd like to be able to just save straight over the top of the existing file with one keyboard shortcut (Ctrl+S) but it seems like because I'm using the Sign feature on the the document first, both Save and Save As open the Save As window, which I then have to click on with the mouse before I can choose a folder with the keyboard.I've assumed the 'sign' feature is what's causing this, like the software doesn't allow you to save over the existing document without prompting if you've used it.

is there any way to get rid of this box.  It pops up every time I open up the Reader. I have tried to update the registry, I have also tried to un-check the "Show me messages when i launch Adobe Acrobat Reader" box, in the preferences. When I close the reader, the box seems to re-check itself. I am assuming that Adobe pushed an update, I have been using this program for months on this machine and this just started happening two days ago. This computer is set up with Windows 7. Any help would be greatly appreciated. Thank you.

Since July Acrobat Reader has been asking our end users to sign in to use the app. these guys just need to read PDF. for some  If they click cancel on the sign in prompt, it closes the application.  for others as soon as they open Acrobat Reader they get a prompt to "Verify your prompt Acrobat subscription" this then open a broswer and ask them to sign in. in this instance, they can close the prompt and carry on working.  but pops up everytime they open crobat Reader.  Has anyone seen this or know a fix?Thanks in advance. 

Hallo! Wir haben bei vielen Kollegen das gleiche Problem seit ca. 2 Wochen. Sobald eine PDF geöffnet wird und Adobe Acrobat Reader startet erscheint folgende Fehlermeldung:Diese Fehlermeldung erscheint gesamt 4 mal. Nachdem man 4 mal auf "OK" geklickt hat, ist sie weg und das PDF kann ganz normal angeschaut werden.  Folgendes haben wir bereits ausprobiert zur Fehlerbehebung:Aktuellste Version von Adobe Reader installiert -> ohne ErfolgMicrosoft Visual C++ geupdatet -> ohne Erfolgkomplett deinstalliert und neu installiert -> ohne ErfolgWindows Updates überprüft -> keine verfügbarAdobe Ordner im Registry Editor gelöscht -> ohne Erfolgversucht als Admin ein PDF zu öffnen -> auch dann erscheint die Fehlermeldungsfc /scannow ausgeführt -> ohne Erfolg Woran kann dieses Problem noch liegen? Wer hat einen weiteren Lösungsvorschlag?  Vielen Dank im Voraus!  

I'm trying to add a signature to my Adobe account in Adobe Reader DC. I have a PNG of my signature, but when I try to upload it, I can't because uploads are limited to PDF file types (?). There are no other options in the drop-down. This happens whether I go through Preferences or try to sign a document directly. Any guidance on how to upload the PNG of my signature?

Hi, I'm trying to install Acrobat Reader but get Error 150210. I used the Adobe acrobat/reader clenaer tool to clean up and then downloaded the installation file from the direct url and run as an admin. However, I still get the Error 150210. Please find attached. Thank you.

I have double checked and no updates are needed.I have 32GB oif RAM Win 11ProThe doc is 125 pages, but I have tried 60 page docs.I am paying monthly for this service to work and it does not. It may generate a summary in less than a minute, in an hour or not in 12 hours. 

When i try to create a new signature there is an option where i can upload an image file. But when i'll select a png or jps file, only pdf is allowed.  For me this looks like a bug in Acrobat Reader on OSX.

Hi, everyoneThe following registry keys could hide tools pane by default, but they couldn't work fine as before.[HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral]"aDefaultRHPViewMode_L"="Collapsed""bRHPSticky"=dword:00000001The using way of  setting preferences registry keys of mine were as following.Step 1. I applied the registry keys of settings which I preferred before opening PDF file and then reboot.Step 2. After reboot that I opened any PDF file which I chose.Result:"aDefaultRHPViewMode_L"=hex:00 replaced "aDefaultRHPViewMode_L"="Collapsed" when opened PDF file and then showed right side tools pane by default now. Q. How to hide tools pane via registry keys by default the same as before?Thanks a lot.

Good morning, i am trying to pen a pdf (an invoice) using Adobe Acrobat Reader and i get the following:opening the file in a different computer usign Adobe Acrobat Reader i can open it correctly. Even when the file probably doesn´t have the correct fonts attached, does anybody know what needs to be done in the first computer/program to open the file correctly as font is Arial. Thanks in advance. Best regards.

The advanced search result shows for some files the name 'untitled'.  I could identify that this information is found in the Title filed of file description/metadata. I could change the information in the file and started the advanced search again. In search result the file name is again 'untitled'.  I assume that there is  a cache. Is this correct? How can I delete the cache? is there an automatic process that deletes the cache? How often?Is there an other reason why  search resullt don't show the correct title?Win 10, Acrobat Reader latest version 

So Adobe Acrobat has this fatal PDF error for years but found no way to fix it? Adobe Reader cannot open a PDF page that is longer than 200in in length. That's just bad. Adobe, please fix this basic error.

Hello,I enabled the setting on Adobe Reader > Edit > Preferences > Documents > Remember last view settings when reopening the file, but this feature doesn't work with some PDF files. I have uploaded an example file where page 1 is displayed every time I resume reading it.I checked for software updates, my Adobe Reader is up-to-date. I've had this issue with previous versions. I tried modifying the PDF file, saving it, but to no avail. Adobe Reader doesn't remember the last viewed page. I'm using Adobe Reader v.2025.001.20756 64bit on Windows 11 (latest version applied).Have you experienced a similar problem? Are you able to reproduce this problem on your end with the attached PDF file? Thank you.

After switching from tabs to cascade or tile viewing, how can I switch all open documents back to tabs?I know that I can drag them one by one, but when there are many open documents that can be quite tedious.TIA

Recently after a reinstallation of acrobat reader dc desktop application for windows 7, I am receiving an error message " There was an error opening the document. A file error has occurred" whenever I try to open any pdf file from the document cloud. However, these files are working fine when I access them through my android app. I tried updating the app to the latest version and signing out and signing in again. But the issue persists. How Can I Get the issue resolved? please help. Thanking you in advance. 🙂