Questions

Why am i still being charged?

I have an iPad Air running iOS 18 that I use as my primary computer and I have enrolled for a 1 year subscription to Acrobat Pro.  However, now that I am using the program, I realize that the functionality of Adobe for iPad is not at all the same as for the computer.  Primarily, I constantly get the message "This file is requires Acrobat DC for Mac or Windows" when I try to open files for editing.  Also, frequently when I do open a file in Adobe on my iPad, the file is locked, even though I can edit it when I open on a different device.  Is there a work around so that I can still accomplish what I need to on my device?  If not, can I get a refund for the rest of my subscription since the program I purchased isn't functioning fully on my device?  Thanks for your help.  

I tried the 1 week free trial but i purchased the subscribe by mistakecan i get a refund for that? I did not use the application at all

I was wondering how i could unsubscribe, since this website doesn't really show or help.

I want to save my document directly to Google Drive, but the only options I have are "Share", "Save To Document Cloud", and "Export PDF" (I'm currently not paying for a membership so I can't access this), none of which allow me to save my file to a specified location. I must be missing something because I've never used any sort of file reader/editor where I couldn't do something as basic as choosing where to save a file. I've been fiddling around with the app for a half hour now and I just can't figure it out. Does anyone know how to do this? Any insight would be greatly appreciated.

est-ce que mes pdf sur mon iphone dont copiés dans le cloud adobe ou autre

Hi, I have added buttons to my PDF file which helps to pop up an image when hovered over a specific text. I have done this in Adobe Acrobat X Pro version on my computer. Now when I check the document from my android phone in Adobe Acrobat reader then it doesn't support this feature, whereas a third party app like WPS supports this feature... It's strange that adobe itself isn't supporting this and a third party is. Can you please roll out this feature of yours on Android phone too? Just wondering if a third party can then why can't Adobe?

When reading on ipad in horizontal mode, usually fit to width text on our dociuments are pretty big. How can we zoom out to <100% of the size in order to read smaller text and papers overall? when we pinch in with two fingers, we can see the zoom out option, however goes back to fit to width when fingers are released. This has been a struggle for years, requring us to use other apps rather than adobe.

New unwanted feature appears on my pdf today.  An AI button that blocks my view of the text.  I've seen some solutions for Windows users, but is there a way to remove it for iPad users?Additiinally, is there a way to block future updates?  I frequently open up my PDF reader in the morning and find some annoying, unwanted, feature, or change, and then spend weeks trying to figure out how to get my viewer back to where it used to be.  They should be opt in, not spend several weeks, figuring out how to opt out, or waiting several weeks for Adobe engineers to program an opt out feature.  

Dear,While reading a pdf file in android through this app, one can find himself in a position to delete the file. But there seems to be no option for a user to delete file from this app.Please consider the option. It will help us keep our memory clean.Thank you.

Me suscribí a Adobe por error y se descontaron $689.00  de mi cuenta bancaria. Acabo de cancelar la suscripción. ¿Cuándo recibiré el reembolso?

 Prezados, eu estou com um problema. Quando eu tendo abrir um arquivo PDF novo ele sempre está abrindo um arquivo antigo. Como trabalho com muitos arquivos semelhantes ele parece que bugou. Exemplo: por dia eu tenho que abrir uns 50 a 100 arquivos chamados histórico de créditos. Aí o que está acontecendo desde ontem, quando eu clico em 1 ele salva, extrato 1, se eu clicar no segundo fica extrato 2, mas sempre fica mostrando o primeiro. Não sei se expliquei bem, mas gostaria de ajuda.

I wanted to know if the payment was succesfuly without my permision , how can i have back my money ??

This morning I wanted to open a PDF file sent by my electricity company. The file would not open until I gave 'All files access'. If I do that, I go to a page with a switch to allow access to manage all files. I didn't turn it on to allow, because the info text underneath says, quote: "Allow this app to read, modify and delete all files on this device or any connected storage volumes. If granted, app may access files without your explicit knowledge". End quote.WHAT??So to read a PDF file on my mobile, I have to allow Adobe to be able to read, modify and delete any and all files on my device - even without my knowledge?? This is extraordinary! Who in their right mind would allow that sort of access to their device? And why is it necessary? I find it unbelievable that Adobe would put a demand like that out and I wonder what other readers think of it.Brian, Oxford, UK

Me cobraron y quisiera mi dinero devuelta.!!! Adjunto foto porque no es justo necesito mi dinero  

Does anyone have the steps to set up the iOS version of Adobe Acrobat Reader: Edit PDF with Intune?  I cannot find any documentation on how to set it up/configure it in Intune.   There use to be a document here about it, https://experienceleague.adobe.com/landing/acrobat-mobile-deployment/intune.html, but that is no longer there. Thank you, Jason   

I paid for one month but I still don't get my subscription please help me out with this ?

 How do I get rid of one? I think they are attached to different emails. And from different machines, one mobile, one laptop.

How do I disconnect a connected google drive on acrobat mobile app. 

Hi I think the headline says it all, I have the EU AI act () stored on both iCloud drive and Adobe cloud. I started annotating the EU AI act on an iPhone 15 pro with iOS 18.3.2 using Acrobat Reader Mobile 25.03.05. This works well but is a pain on the small screen so I was looking forward to editing it on the iPad Air 5 with iPadOS 18.3.2 and using the same Acrobat Reader 25.03.05. Apple pencil on the iPad that works flawlessly in e.g., Freeform on the iPad.  I am experiencing the following issues:- Highlightings I did on the phone only partially (a small part) are visible on the phone. Weirdly, when I open the PDF in Apple's preview app on the iPhone (the one that comes up when you tap the PDF in Apple's 'Files' app), all the highlights from the iPhone are there.- I cannot highlight anything on the iPad at all. With my finger, the purple-ish 'pre-highlight' (the color you select with what you want highlighted) appears but when I let go, it doesn't stay and become the hi

Not able to see signatures in my preferences tab?

Hola llevo unos días que me da error para cambiar las fechas en formularios  y antes si  me dejaba  

...auch nach Löschung des Chats und Neuanlage der Datei...er rechnet sich tot und es kommt nichts mehr. 😞 Any ideas?

Using Android Acrobat, I opened & viewed a PDF of a map image.  I wanted to crop that image, so I "exported" it as an image to be a jpeg file (so I could use a different app to crop it), then I selected "Save to photos", & I saw a message displayed saying "Saved to Photos".  But I cannot find that jpeg file!  My phone doesn't have a "photos" folder and I've had no success looking for it in the phone's "Images" folder, it's "DCIM" folder, it's "DCIM/Camera" folder.  WHERE is Acrobat putting this exported file so I can get to it??   Can someone please tell me where to find "exported" files?   Also, I'd really like to know WHY Acrobat doesn't automatically identify the filename and actual location of exported files?  I can sort of understand why they might not want to go to the trouble of building the additional capability of letting users rename the file &/or choose a different location to place it, but WHY NOT at le

Llevo días queriendo cancelar la suscripcion con periodo de prueba , su servicio técnico te dice q no lo haces bien , me queda 1 día para q me cobren la suscripción anual y no la quiero !!! ESTOY CUMPLIENDO CON LA EL PERIODO DE CANCELACIÓN !!!!! Porq no puedo cancelarla , porq queréis robarme el dinero cuando yo claramente no  puedo ni quiero pagar esta suscripción , QUE ESTOY CUMPIENDO CON EL PERIODO DE CANCELACIÓN !!!!!!!! ESTOY CUMPLIENDO !!!!!!! Dejar de estafar a gente como yo q solo quería modificar su curriculum para buscar trabajo , en paro y ahora con una deuda q lo puedo ni pagar , ESTOY DENTRO DE FECHA DEJAR Q ME DÉ BAJA DE ESTA SUSCRIPCIÓN Q NUNCA ACEPTE .