Questions

I have by accident subscribed to adobe stock a few months ago when i wanted to just get a couple of pictures. Is there any way to cancel it? I have 50+ credits now there and will not be using it as i changed my university major 😞

524335342 this image is part of a series that is incorrectly labelled as being both in  New Zealand and Sarawak They need to be reviewed - and corrected - they are not in New Zealand

Hi I have been billed for Adobe Stock but when I login to my account there is no plan and therefore I am unable to cancel. How do I get support to fix this? There doesn't seem to be any support option to talk to real people so I can cancel.  Mark

I have multiple image libraries in Adobe Stock. For the past week, I have been unable to access these libraries and have received the error message "Something went wrong. We couldn’t load your libraries. Try again by viewing all libraries." And then when I click the view libraries button I'm met with the following message: Could not load libraries. A lot of thought, time and effort went into those libraries of image collections. What's going on?

I can not download videos using my credits, I have enough credits and have downloaded videos before. It is asking me to purchase the videos. I have spoken to a virtual assistant and still none the wiser. I have been told I can not use my credits to download enhanced license videos, yet I have in the past have not changed contract, I have also been told I can but have used too many credits, which I haven't. Please Help! 

For a couple years I purchased images from Fotolia, prior to the Adobe acquisition, but neverthought I needed to keep a copy of their license agreement in a safe place. Does anyonehave a copy or link that I may be able to secure the correct license? I realize the images I have purchased are also available at different sites with differentlicense arrangements, but I want to use the images collection according to the termsof the actual license that I agreed to.Thank you.

Hello. I have been trying to access Adobe stock unsuccessully for the past 24 hours.The home page loads but if I try to search for anything, I get a page saying: "stock.adobe.com is currently unable to handle this request." If I am signed out, the website seems to function properly.  I have a CC plan that includes stock.

Licensed File #: 112575284 when I was actually trying to get a photo from that series, not that specific one. Is there an option to undo such an action so as not to spend one of my monthly photo on something I never intend to use?

I have a work CC account which I use daily. I wanted to set up a free trial of the stock images and accidentally did this in my own private email address. I have since set up the basic paid stock account so I can download 10 free assets for work projects but it won't let me because my CC account is logged in with a different address. A silly mistake I know but how do I now transfer my paid plan to my work account and not my private one? Many thanks!  

Please Where can i Find it? 

I purchased a licence for a video clip, after it failed multiple times it eventually went through. However the clip didnt go into my library, I have the receipt and the payment processed but the clip has no option to download, if I return to it on the stock page it says I still have to buy it. Its not in my library. How do I access it?  

I have been double charged for 7 months for a total $210 for Shutterstock. I've made 20 calls in 1 week but no one can help me.  They ask me the same questions evertime. In India Colombia no one can help me. I have a bank statement I sent. They charged both my debit card and PayPal account. I will never buy adobe again [REMOVED BY MODERATOR]

Hallo zusammen, wir sind eine Unternehmensgruppe mit mehreren Gesellschaften haben aber die Gesellschafterstruktur. Können wir einen Adobe Stock Account nutzen und die Medien dann bei 2 Gesellschaften verwenden?Viele GrüßeSascha

I had 120 assets in Abobe stock one day and all of a sudden it was 70, what happened? If I had $120 in the bank and then it was $70 with no explination there would be a problem.  

I've purchased some points just to get image 526000925 and once I licensed it and downloaded it turned out it's very poor quality with lots of compression artefacts, unusable as printed in larger format. This are just few examples below:But the whole image suffers from high JPEG compression, you can see some random dithering or whatever and then also see transition from different "compression" sections/squares (don't know what's the correct name for it, but it's typical for poor jpegs).I would like to get this refunded and reported to the author. I would also like to understand how come 1. There's no button when viewing the purchased images to report a problem with it (like, seriously?!) 2. Why do I have to post to community forum a problem with an image and not chat or email customer support (again, seriously?!).

How do I contact a creator/seller directly on Adobe Stock? 

Hello, I accidentally clicked to license this photo: #74821090. Please, how can it be return that data source? I don't want that photo. Without paying one more data source additionally. I tried chat box but it only refered me to solved cases. Thanks! Profile: NICOM, a.s.

Bonjour,J'ai téléchargé pour un fichier .ai de calendrier , indiqué comme "entièrement modifiable via calques ".Mais en fait il s'agit d'une simple image et les claques indiqués comme éditables n'existent pas. Il s'agit du fichier #510437734Merci de votre aide.

hello, I am not a stock member and have not used it, but a membership fee is required. I want to cancel the membership and end the transactions. I purchased Creative Cloud services. I have no affiliation with stock. Tank for help 

Hi! We have different customers wich we provide the same materials. So I have to license a photo several times. Where can I see how many times I've licensed an image?

Hi - I am paying $29.99 for an Adobe Stock subscription and can find. I way to cancel. When I go follow the directions in the help page it says I have no paid subscription.  When I try to call it says phone support is for paid customers only and I am not a paying customer. And yet...every month they charge my card!  I started with 3 Adobe subscriptions and was able to successfully cancel 2 but I can't find any way to cancel this one!  Help!

Friday we thought this problem was fixed , however I tried to down load a video on saturday by clicking the license tab and received and error message as you can see I tried contacting customer service and they suggested waiting until today  

Just started w/ Adobe Stock. Accidentally downloaded a photo (AdobeStock_411744767.jpeg) instead of video. Can it be unlicensed? Thank you.

Hi there, I am VERY new to this, as in this was my first time ever trying to browse the Adobe image libraries. I accidentally clicked two images on the 'license' button because I wanted to see what the usage terms were, I wanted to use fair use items without copyright for my assignment. I think I accidentally purchased two image licenses? I immediately deleted them from my image library because I had no idea what was happening, now I don't even have the images and I cannot find any history of them. I have very little money, I am a student and I can't even check to see how much these images cost because I deleted them. Why was there no confirmation of any type of purchase? I had no idea what I was even doing, it was literally my first time ever trying to search for an image and I was clicking the button because I thought I could view what the license terms were. I can't even find the history on my account of any purchase. I need help, this was an awful mistake and I do not kno

Adobe Stock file ID 249271955 has an incorrect downlaod asset compared to the expected preview. The first image is the expected vector asset. The second image is what was downloaded when a credit was spent attempting to license it.