Questions

I downloaded vector stock image 1572214625 and upon zooming it, it was a bad trace of a jpg.  I'm unable to use these elements.  Request credit refund.   Thank you

Hello Adobe community and support team, I have been a long-time subscriber of the older Photoshop + Lightroom plan, and recently I became interested in joining Adobe Stock as a contributor.However, when I try to register, the system says there are multiple Adobe accounts associated with my personal details.I have already submitted requests to delete the extra accounts via the official form and email, but I have never received a human response — only automated confirmation messages. The problem remains, and I am still unable to proceed with my contributor registration.

Glassmorphism designs are quite difficult to create using Adobe Illustrator as vectors, but it's much easier to design them in Figma or Adobe XD. The problem is, when exporting these designs as vectors from Figma or XD, the only option is SVG. And once you open that SVG file in Illustrator, all the glassmorphism effects get lost. So, the question is—do the contributors who upload glassmorphism designs or icons actually create them directly in Illustrator?

https://stock.adobe.com/ca/images/realistic-soap-bubbles-with-rainbow-reflection-set-isolated/293148943?prev_url=detail   This file displays with a "transparent background" but it's connected into the file, and I am unable to separate it out in illustrator due to how it is set up.   [moderator deleted the original stock asset attached to this message. Please do not post the original asset to this public forum]

Hallo ich hab mich bei meiner E-mail adresse Verschrieben. Ich habe beim Anmelden auh gleichzeitig ein Abo abgeschlossen.Es sollte eigentlich ein Link kommen damit ich dem Konto ein Passwort vergeben kann, da es aber die Falsche e-mail adresse war konnte ich natürlich keinen Link bekommen. Ich komme auch nicht in das Konto um das Abo zu kündigen da ich ja kein Passwort habe. Mit einem Experten Chaten kann ich auch nicht, da ich mit dem Konto angemeldet sein muß. Hat einer einen Tip wie ich bei Adobe jemanden erreichen kann?? GrußSteven

When I search in Adobe stock, when the country code after com changes, the search results change accordingly. For examplehttps://stock.adobe.com/tr/search?k=Yildiz+Palace When there is only one outcome, https://stock.adobe.com/uk/search?k=Yildiz+Palace and you get three pages of results.

Sehr geehrtes Adobe-Team,ich habe ein sehr wichtige Frage bezüglich der erworbenen Lizenzen.Über ein separaten Account haben wir ein Abo mit dem wir ca. 750 Bilder im Monat lizenzieren können.Die gekauften/lizenzierten Bilder verwenden wir für die Erstellung von Kundenwebseiten. Hauptsächlich kaufen wir die Bilder mit der Standardlizenz, da wir die Bilder nur auf Internetseiten einsetzen (Editiorial und Premium verwenden wir nicht). Laut AGB und Lizenzvereinbarungen dürfen wir die Bilder ja auch im Kundenauftrag kaufen und für die Internetseiten nutzen.Jetzt kommt es leider vermehrt vor, dass unsere Kunden Abmahnungen bekommen, da Sie angeblich keine Lizenz besitzen(wir stehen als Firma auch Impressum, für die Erstellung der Webseite).Wie können wir unseren Kunden als Beweis, den Lizenznachweis zu kommen lassen? In den Rechnung ist keine Auflistung der erworbenen Bilder. Unter dem Bereich Gekaufte Dateien, habe ich meine Auflistung, aber kann daraus auch nichts für den Kunden exportier

Hello,I puchased two audio files on Adobe Stock (content ID 331406412 and content ID 331461040) and used it on a video that I published on my monetised YouTube channel.YouTube as usual raised copyright claims for these audio contents when I uploaded the video and I submitted a claim dispute using the standard procdure that I have used many times and has always worked.In this case though, they have reject my claim dispute.I checked on Adobe earlier and now these two audio contents are no longer available but the Adobe Terms and Conditions state that the licences you purchase are perpetual. And anyway I couldn't have known that these audio files are no longer available on Adobe Stock.I can appeal the rejection but YouTibe says I risk a copyright warnign if my appeal is rejected too.Can you please advise? I am currently losing money as my video cannot be monetised due to this audio content that I regularly purchsed on Adobe Stock.Kind regards,Laura Mattei  

Hi there. There used to be a button to "License" an image that was different from the "Download" button. I can't find the "License" button anymore. How do I license an image without actually immediately downloading it? My usual work computer is out for repairs, so I'm currently on my janky old laptop for a week or two. I really don't want to be downloading lots of images right now, even though I do want to license them so it's fast and easy to get to work with them when my computer DOES come back. In case the context matters, I've found Stock images I consider getting, then add them to my libraries while still unlicensed as a way to bookmark them and save them for later. So I'm going in to the libraries here on the Stock website. If it can be done on the Creative Cloud desktop app or online app, or if it can be done in Bridge, well, that's good I guess but "you can license things your downloaded app without having to actually download them, but if you license them on the pure

I have an Adobe Enterprise account and have used that account to download an Adobe Stock image. I then used that image and dropped it into other platform’s VideoGen AI tool to generate a video from an image (for purposes of comparing with Adobe Firefly). It then produced an AI generate video based on that image that I downloaded from Adobe Stock. My question is, does the terms and conditions of the Adobe Stock license allow such production of image to video creation on another platform? Are there any copyright infringement issues?

Bonjour, Ce jour, j'ai souhaité tester la période d'essaie concernant la formule 10 crédits pour 59 € TTC par mois de Stock, proposé sur mon compte client en tant qu'utilisateur d'Adobe illustrateur. Après avoir activé cette "période d'essaie".... J'ai été prélevé directement ... Qu'est-ce que cette arnaque ? Bien entendu je ne peux pas annuler le paiement indu...J'ai résilié le même jour l'abonnement frauduleux mais je peux pleurer sur mes 59 €... Quelle solution existe-t-il pour un prélèvement indu s'il vous plaît ? J'ai bien envie de tout quitter de chez Adobe là, c'est n'importe quoi.... De où on prélève un client en période d'essaie qui a durée 10 mins ?????

Я не могу отменить подписку на Adobe Stock. Ресурс требует сначала обновить данные карты и совершить оплату, после чего я получу доступ к управлению подписками. Как это обойти?

I'm sick of it and I don't know how to fix it, I've not used Adobe for long time not once this year and randomly my account gets billed no idea how you even got my card details as ones on the account don't match, and now they saying I have to pay $131 to cancel the subscription when you guys renewed my account, that's illegal. I'm ready to get lawyers involved. 

Hi everyone,I accidentally licensed a video asset through my Adobe Stock business account, and I would like to request a cancellation and refund. Could someone please guide me on how to proceed with this?Thanks in advance!

Hello! I accidentally licensed #60785469 instead of downloading the preview as well and reached out to customer support. They directed me to this thread. I would love to return it if possible to recieve my credit back. Thank you! 

I would like to know if the 10 images I download in the free trial of Adobe Stock can be used in commercial projects?

Hello Adobe Stock Community, I found an AI-generated image on Adobe Stock that looks exactly like me. I never uploaded or gave permission for my likeness to be used in any stock content. It’s now appearing on multiple websites, and I’m very concerned.How can I request a review or removal of that image?Thanks

adobe stocks venía en mi plan estudiantil, no le di importancia ya que era una prueba gratuita. al renovar el pago del siguiente mes, se me cobró un dinero extra y no sabía por qué, al revisar, me di cuenta que se me estaba cobrando adobe stocks ademas del plan estudiantil, esto es algo que me tiene bastante disgustado debido a que por un error involuntario ahora se me cobra más dinero, y como estudiante muy ocupado en la universidad, a penas tengo para costear todos mis gastos ademas de este cobro nuevo extra. al momento de intentar cancelar el plan, me dice que se me cobrará una multa bastante elevada por no cumplir con la suscripción del año. esto me tiene bastante molesto debido a que si me está costando tener dinero para costear el stocks junto con lo demas que tengo en mis gastos personales, menos podría pagar esa multa. quiero cancelar adobe stocks y continuar con mi plan de estudiante pero no se como hacerlo, además de ser un cobro injusto desde mi punto de vista. por favor pid

Tengo una cuenta de Creative Cloud que incluye el uso de Adobe Stock. Al accesar el servicio me informa que mi plan no tiene cuota disponible. Ya hemos reseteado la cuenta. Mi administrador ya aplico el mismo procedimiento, pero sigo sin cuota. Hace algunas semanas todavia funcionaba sin problema el servicio para mi.

Hey, I am new to this. I got 10 free stock assests when I started the trial, I let the account charge me for the next month a few days ago but I never received anymore assests. Am I confused about how this works? Why pay if you dont get more every month? OSX 

Hi guys, I have an Illustrator subscription plan. The issue is, there is also an Adobe Stock subscription on the side which I did not purchase, therefore I am getting charged twice, once for £21 and another for £23. Is Adobe Stock an automatic subscription, or is there something wrong?

Hi, I didn't realise what I was looking at wasn't within the free section on Adobe Stock, is there a way to undo the licensing and return the credit used? Asset ID is #546885661

Unfortunately, more and more images generated with AI are appearing in the ADOBE image search! The image search for authentic nature photos is becoming more and more difficult!If the people responsible for ADOBE do not intervene, the image search for "real" nature photos will become more and more difficult!An example: when searching for "small firefly", almost only artificial photoshop-generated images appear, I can't select any real photos!   [Moderator moved the thread to the correct forum]

I'm almost positive this is a silly question, but my company has strict AI limitations.  I recently created a brochure that contains images that probably had some AI filter applied to them but they are not the generative AI which would draw from the separate 1500 credits.  Dont know why this is even a question because all the designers here are blocked from using the generative AI.  But, I received a note saying we cant use ANY AI, even the AI that comes from a traditional AdobeStock download.  I would imagine this would get very difficult, or even impossible, to determine.  For instance, some art has obvious filters applied to them, but may not be technically true "AI."  So, my question is quite simply,  if an image is downloaded in the traditional sense, are there still special restrictions to them?  No, right?  I've just been going about my daily routine downloading images as I usually do.  So, that limitation is just comin

Es ist echt mühsam, ich versuche seit 2 Monaten mein Adobe Stock-Abo zu kündigen, schaffe es aber nicht. Ich klicke auf "Abo kündigen" und muss dann nochmals meine Authentizität per Passwort bestätigen und komme dann in zu einem Fenster mit Endlosschleife.Bitte um Hilfe