Questions

16 Sept 2026 10:33 UTCIs anyone else having problems loading ANY content - existing projects.Service status says OK.Tired Mobile and two different browsers on Windows 11.UK based.

Is there a way to prevent the left side menu from going back to the main Edit Page menu every time? If I select a shape from the Elements menu and edit such shape (going into the shape edit menu), when I leave the shape edit I expect the menu to go back to the Elements menu, not the main Edit Page menu, which has absolutely nothing to the with the actions I was just doing.This is very upsetting UI, guys. Is there a way to prevent this from happening with the existing configuration? I very much appreciate any input.  I have added to screenshots to illustrate my point. 

Today, as I do everyday… I went to make a thumbnail.  But, to my dismay I found that parallelogram crop no longer worked as it had the day before. Now.. the image is completely locked, you can no longer drag the parameters outside of the image, making it nearly impossible to get the crop angle that I want or section of the image that I want. I thought this had to be a bug so I logged in on another browser, same thing.What gives? Why has this function become worse suddenly? I honestly don’t want an answer. I want a solution. Make it the way it was 24 hours ago.Thanks, -RF

When replacing a title image from Express webpage template or creating my own webpage from scratch. Image appears when uploading or selecting a photo. When I click preview or publish, the text appears but imagery is replaced with dark grey background.I’m using Express in Chrome Browser on my Macbook Air. Attaching design screenshot and preview screenshot. I’ve tried closing browser and re-opening and issue persists. 

I was creating a webpage project. I got the entire project built and edited. I published the page, but then half of the project was just missing. Has anyone else experienced this, and does anyone have any ideas on how to recover the lost work?? Thanks!

How do I cancel the free trial?

I need to get a refund for plans I don’t remember having when I only wanted a 30 day trial. Who do talk to??

 Hi Adobe team,I'm reaching out for assistance regarding the green screen removal process in Express  If there's a method I may have missed, please let me know, but I'm finding this feature extremely unreliable.As a premium member, when I attempt to use the green screen (background removal) feature, about 90% of the time, it either fails to work correctly or removes everything in the frame, including the subject. This disruption forces me to stop my creative workflow, remove the element from the project, and use third-party software (often free) to complete a task that Adobe should handle seamlessly. I then have to import it back into the Adobe platform, which is frustrating and counterproductive.I’m essentially having to leave a paid platform to perform a basic task elsewhere, only to return and continue my work. This seems like a significant flaw in functionality. Could you please clarify why this happens and if there are any solutions or updates in the works to address thi

Adobe Express with Chat GPT shows worst designs esp. regarding Logo. and neither it loads template on new Tab when we select a theme to check. The effort is good from your team, but please try it yourself first before testing public users. it wastes precious time for graphic designers. Also add an option for Ui Ux design. Will be looking forward to your response.

Please cancel earlier subscription fee and refund monthly fees! I was unfortunately subscribed in 2 packages since the subscription on mobile cannot be applied on computer. I only needed to make minor amendments on a pdf but I was unnable to do so as the fonts were not matching. I ended up not using both versions and you restricted cancellation before payment. now you are also want to collect cancellation fees! please do not proceed with such fees and refund the amount collected.

I am having a really hard time trying to translate a simple document with Acrobat (no layout, only text)Amongst various problems, I will just address here the most urgent to be fixed:The PDF has 23 pages. I ask to translate to English (from Portuguese), this is what it shows me: ALL the 23 pages in Portuguese (which I do not need) + only the first 2 pages in English.Why is it repeating the pages in the original language and NOT ACTUALLY TRANSLATING the doc into English, which is what I need?  I am asking to TRANSLATE ALL PAGES:  Thanks.

The guided activity for “Learn balance in Design” seems to be broken or down. I get an "Unable to Open Document" error when trying to open it. This is happening in multiple browsers, and with cache cleared. Has it been removed for some reason or is this temporary? Does anyone happen to still have it to share? Was hoping to use it in my courses this week.

I am creating a board game that I will eventually market.  Is it legal to use Adobe Express Premium images for the cards and game artwork?  Thanks!

Dear all,I repeatedly experience problems when downloading Adobe Express projects as MP4 files. So far, I have narrowed the issue down to projects that contain Adobe assets such as photos or design elements.I have an active, paid Creative Cloud Pro subscription. In Adobe Express, the relevant assets display the Premium icon, and the tooltip states: “Du hast vollen Premium-Zugriff.”Nevertheless, when I try to download a project containing one of these assets, the export fails at approximately 90% with the generic error message:“Herunterladen fehlgeschlagen – Sorry, da hat etwas nicht geklappt. Versuche, die Datei erneut herunterzuladen oder erneut zu veröffentlichen.” The browser console shows the following warning:“Error downloading as MP4 StockLicensingErrorError: Unable to license stock content. Stock assets with IDs 365356752 require a Creative Cloud paid plan.” I assume that this licensing error is causing the MP4 export to fail. However, I do not understand why it occurs, as I hav

hi, I'm trying to use Adobe Express and want to insert a rectangle shape and make this an exact size (2 in x 1.5 in). How do I do this?? I can so far only see how to drag the image arbitrarily to change the size. 

Hi, I was hoping for some help/ advice.  I have created a brand in adobe express and shared it with my team. When they access the brand and try to use the template it shows up that the fonts in the template are view only.  We have tried uploading the fonts onto there adobe express however this only adds the fonts generally and doesn't replace the view only fonts. So it still says the fonts are view only even when they upload there own versions.  It seems to be whoever uploads the fonts to the brand can use them however everyone else it is shared with can only view them.  I was hoping for some help with this!

Has Adobe considered allowing caption line breaks as a feature in Adobe Express? The generate captions feature is okay but certainly far from great. Given that it often misses spoken words, it would be nice to be able to add more lines for missing text. As a user, I am locked into the number of caption lines that are auto-generated by AX. Meaning, if I add missing text to pre-existing lines, the text in that caption line won’t fit on the screen. But I also can’t (that I have found) create a line break to add more text.

I would like a refund, i didn’t get instructions in how to use Adobe, it was just waste of time

Adobe has a fourm explaining how to manage QR codes that you have previously created to see click thru, but I do not have this feature does anyone know anything about this? Link: Manage dynamic QR codes in Adobe Express

I left this review on the App Store and adobe spammed me with a link in the reply to this forum. So here you go adobe. My subscription is already slated to end with Canva starting the first. Update just updated some users to a new beta version of the app. The app is riddled with AI and it is harder than ever to edit images. As a long time customers and nearly a daily user of Express this has cut into my workflow in a big way. Running a small business, graphic design is a necessity and a budgeted item. I reached out to Adobe Support and they advised you can migrate back to the original app. However, this will be a required up date in May. Coincidentally he advised my subscription is up in May. If you don’t already use Canva, look into it. It has the same powerful editing engine but with tasteful AI integration (even though I don’t plan to use any of it). That’s what I am making the switch to when my subscription is up. Thanks for all the years Adobe. I just wished you remained as a

Did the Adobe Express download to pdf getting stuck at 90% get resolved from a week ago? I'm trying to download to pdf just now and after five or six failed attempts (inc with a blank doc with just the word test in) I'm now running the HAR report.The HAR report is never ending - it's been going for over 15 mins. I don't understand what I'm looking at but it appears to be trying to do the same thing over and over. Just wondering what the status is with this please?