Questions

Hello,I have 2 date fields in the document - a Start Date and an End Date.Is there a way I can put a condition in AdobeSign so the End Date has to be later than Start Date?Thanks.

Can this tool be used to allow several people to simultaneously proofread and comment on a 300 page document?

Olá prezados, Ao tentar seguir com alteração do e-mail de envelopes enviados, recebemos a seguinte mensagem de erro em anexo.Por favor poderiam nos ajudar com este erro ? Aguardamos retorno.

After download of adobe e-signed document from cloud, may I change the file name of the PDF file with keeping the confidentiality of no-change the content?

Is there a way to assign recipients to signature fields that already exist in the document?

Hello Members, We are using Adobe Sign in our Dynamics 365 online instance. When we try to create an adobe agreement from the opportunity screen we are receving below error message. The error shows that one of the AdobeSign Plugins in failing. We have configured the agreement template correctly but not sure why this error is coming. Agreement creation used to work before. Please help!  Exception Message: Object reference not set to an instance of an object. ErrorCode: -2147220891 HexErrorCode: 0x80040265 ErrorDetails: OperationStatus: 0 SubErrorCode: -2146233088 Plugin: ExceptionFromPluginExecute: AdobeSignPlugins.AgreementCreatePlugin ExceptionRetriable: False ExceptionSource: PluginExecution OriginalException: PluginExecution PluginTrace: 04/23/2022 12:25:52.165 : Starting Agreement Create Plugin. adobe_identityverification : Microsoft.Xrm.Sdk.OptionSetValue adobe_waitingforsendersignature : False adobe_missingtemplaterecipient : False adobe_addpostsig

We are currently evaluating the Adobe Sign APIs capabilities for a requirement and we are getting an Access is Denied error when invoking the /agreements API via Postman. We intend to invoke all of the APIs programatically so we are using the Integration Key (with all scopes checked) for the Authorization header.  However, if we invoke the same API through Swagger, it returns successfully. We are able to call the POST /agreements API without issues.

I have sent a document out to a client, and it is unviewed and unsigned (only 1 signatory required).I wish to cancel this signature request, as we have sent an updated document out to the client.There are no options to cancel the signature request, like there are with other documents that I have sent.I have tried to find an option to cancel, but to no avail.Any ideas,PS - There are no reminders on the document for the client to sign either. 

When I sign in, adobe takes me to the adobe home page not the document and I can't figure out how to see the document. I have an Adobe sign with a former employer, and I've created a new free account with the new employer email address, but still can not see the doc I am asked to sign. Help is appreciated. 

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I have a scenario where I need some very specific clarification. We have clients fill out a form and sign it. We then take the information and enter it into our online software we use, which encrypts sensitive data. After we enter the information in, we need to be able to black out small portions of sensitive data in the document to remain compliant. We cannot have that information exist. With that, my questions are:After a document is signed, does that storage of that document with Adobe remain PCI compliant? PCI compliance states that if the information is viewable after it is entered, it is not compliant. (I need this specifically addressed by someone at Adobe--not just shown a copy and pasted PCI compliance seal of approval).How can we redact or black out that information after it has been signed? We need to make the original no longer exist and only the redacted version exist.

Adobe sign won't allow me create an account with personal details even though  account status is active

Hi, Please can someone help me 😉 I came across this video https://youtu.be/-AtYOBnQjyw [at 3:27'']and would like to know how this can be done in esign as is so useful. he has a form on a webpage and once he has completed the info and hit submit, the info will then be dynamically filled into adobe sign. I have also attached screenshots. Much appreciated if someone can shed some light how this can be done! thanksClaire

Hi, We have a new problem since mid March 2022 where some users are unable to open the final and sealed document that is sent out when all signees are done.  They get the below information , sorry its in Swedish but it says in short you need to install Acrobat Reader .  Is there awork-around or some information about this? Because this was never a problem before. In the beginning it was a few of the customers but now the problem is growing rapidly.I have this problem and I have Adobe Acrobat DC installed.  Br, Pernilla BR, Pernilla 

When I log into the mobile app it appears to load the browser dashboard not the mobil dashboard. Because of this I cannot host signings on my mobile device. How can I retrieve this feature?     [ Title renamed by the moderator]

I am trying to use Adobe Sign but I am getting an error saying Sorry, w were not able to process your request". It is also displaying error code - 22032944710216.app-b13 - It has been coming up for the last week every time I try and use it. Any assistance would be gratefully appreciated

I have "Keep documents separated" enabled on my enterprise account, but when the final signed PDFs are sent out, their original files names are stripped and replaced with the first document's name (such as "Cover Page") with a Part 1, Part 2, etc. instead. I find this to be a really poor experience for my customers, who now have to open all the files to locate the sepcific section they need. How can the original file names be retained?

I have a list of emails that I have typed in (fictitous for the purpose of this screen shot, but get same results with real email addresses), and try and use drag and drop to move one address onto another to make them "equal order" of signage. However, the order does not "stick" and reverts back to the existing list order - see photo below.  Have tested as this as not working on 3 browsers (Edge, Chrome and Firefox). One other person in my organisation also has this problem. 

I've just got Pro for teams, and was expecting that I would be able to restrict access to documents between users (I create some senstive documents). Is this possible with a Team account?

Hi All, When calling 'agreements/updateFormFields' set the FormField's 'validation' property to 'EMAIL' (Number has the same problem). When signing, enter the correct email address, it will prompt the error message 'Please enter a value between 0 and 0' JSON Data:{ "radioCheckType": "", "borderColor": "", "valueExpression": "", "maskingText": "", "defaultValue": "", "masked": false, "minLength": 0, "origin": "GENERATED", "tooltip": "", "required": true, "validationData": "", "minValue": 0, "borderWidth": -1, "urlOverridable": false, "inputType": "TEXT_FIELD", "borderStyle": "SOLID", "calculated": false, "contentType": "", "validation": "EMAIL", "displayLabel": "", "backgroundColor": "", "visible"

Hi,I need to be able to modify a participant once an agreement has been sent for signature and partially signed. Currently we cancel the whole agreement regardless of who has singned already and send a new one with the changes, the problem is that it is annoying for those who already signed and do not have any changes. Is there a way to make modification to the participants wihtout cancelling the whole agreement and sending it again to everyone? I am using the Adobe Sign API V6, this the response I get when I try to modify the email for one participant:PUT https://api.na2.echosign.com/api/rest/v6/agreements/{agreementId}/members/participantSets/{participantSetId}{    "code": "PERMISSION_DENIED",    "message": "This user does not have permission to replace a participant."}

Hi, I have already sent out the contract and got it signed by two recipients. For third one I've put in the wrong email. Now I cannot change it - I am following the guidelines: https://helpx.adobe.com/sign/using/replace-signer.html, but the change is declined (in the att. screenshot). It says:The account administrator does not allow assignment to this person. But I am the account administrator. Can you help?

Hello -Is it possible to add signers to a webform after the form has been created? I didn't add them initially for testing purposes. Now that I know the form works, I'd like to add them. Thanks!RG

I'm trying to figure out a way to use Adobe e-sign for our formal engineering reviews. Is there a way to enable the commenting tools for the review Signers? I need them to be able to comment on the attached documents directly before applying their signature. I've tried using a fillable form item on the review form itself, but with a lot of these documents, there just isn't enough room to type out the details of each issue, for each Signer. Using the Comments tool would be the preferred way of tracking the reviewers comments. Since I create all the reviews for all the engineering departments, I really want to avoid having to create a review to capture comments and then having to send out a separate form to capture the signatures. We require a signature regardless of whether the review passes without comment or not, for verification purposes. Is this possible or am I just wasting my time here?

The AdobeSign Mobile App for iOS has recently started opening the browser dashboard, instead of the mobile app. This is causing our business to have issues as we cannot use the full functionality of AdobeSign from our mobile devices when out seeing clients. I contacted the AdobeSign support team via the online chat, and had over an hour of my time completely wasted as they could not comprehend the above two sentences. Have uninstalled and reinstalled the mobile app, turned my Iphone off and then back on, and am using the latest AdobeSign version 3.26.0. Is anybody else having this issue?