Questions

I have a power automate flow that has ran fine up until this morning.  It did coincided with this mornings error.  It looks like its effecting sign-in on power automate connector as well?  Anyone else have the same experience? 

I recently upgraded from an Individual account to a Business account with two licenses because I hired an employee who will need to utilize our Adobe Sign. When I was upgrading, the agent I worked with via chat assured me that my existing templates would carry over and I would be able to share them for use with the other license user. However, I am not able to change the permissions on existing templates. It doesn't even give me an option for that under the dropdown for Template Properties. When I create a new template, I don't get the option to make it a reusable form, used by anyone in my organization. I also don't have the "tool" box for Creating a Reusable Template. So even recreating all of my templates to make them accessible to the other user isn't an option. Obviously, I want to avoid that anyway because there are dozens of templates that have been created over a year's time as needed. I have spent hours with support the last two days. One agent even logged into my co

Hello All, I am using the developer account and trying to get access token using refresh token but getting underlying connection close error -below is the code we are trying -string requestURI = "https://secure.in1.adobesign.com/oauth/v2/refresh";string refreshToken = refresh token;var requestBody = new List<KeyValuePair<string, string>>(){ new KeyValuePair<string, string>("client_id", Client id), new KeyValuePair<string, string>("client_secret", client_secret), new KeyValuePair<string, string>("grant_type", "refresh_token"), new KeyValuePair<string, string>("refresh_token", refreshToken),};using (var httpClient = new HttpClient()){ HttpContent requestContent = new FormUrlEncodedContent(requestBody); httpClient.DefaultRequestHeaders.Clear(); var httpResponse = httpClient.PostAsync(requestURI, requestContent).Result; var response = httpResponse.Content.ReadAsStringAsync().Result;}below is the error details -System.Net.Http

I'm trying to create a single document that can be signed multiple times on different dates by the same people. It's meant to be an approval form for money transfers that auditors can refer to as a single document instead of lots of individually signed ones. Right now, all I have is the first line and I know that if I send it to sign, then it will no longer be usable for future entries. Any ideas? Thanks! 

Is there a way to send a user a single email with all the documents they have been requested to sign that are still pending? I unfortunately alway have 15-20 documents to sign. Each document sends a separate reminder email on some frequency. Therefore I receive so many reminder emails that's I now just have an email filter that sends all the reminders to folder that I don't look at. It would be much more beneficial if I received a single reminder email on user set frequency, which included all pending documents to sign. I would actually scan this more frequently. regard and thanks in advance.

how to get autonumbers in table in adobe document builder template. I need the tag which I can use in the word document which i will put in the agreement templates in Adobe Acrobat Sign Salesforce.

Hi, I'm trying to create my first Custom Workflow and receive a red error message saying, "Access token provided is invalid or has expired" when trying to save it. What can I do to resolve?

Quand j'envoie un Pdf à faire signer à plusieurs destiataires, et que je demande au premier signataire de joindre un fichier ( photo d'un document ), le second signataire reçoit une enorme photo et un tout petit PDF à signer, mais celui-ci est tellement petit qu'il est illisible et donc impossible à signer. A savoir que mes signataires signent uniquement avec leurs smartphones.

Is there a way to save signers and people to be CC'd in an e-sign template? For example, when I used DocuSign, I set up a template that had my team-mates automatically CC'd on it, so when I used that template, all I had to do was add in the client email address, and it would go to the client to be signed, and my team-mates would get a copy. I didn't have to manually add in the people to be CC'd every time I used the template. I see how to create an e-sign template, but I don't see an option to save people to a template. Is this possible? Thanks for any help.

Every once in a while when sending a document for signature using adobe sign different text fields will cut off the bottom lines of the text field when there is plenty of room in the field still available. Does anyone have any ideas as to why this is happening?

Quiero saber si hay una forma de hacer envió masivo con archivo cvs a diferentes destinatarios y diferentes archivos para firma

I see a disable/enable and hide/unhide but after hours of googling, cannot figure out how to delete the agreements and/or the form itself.  I found an article for deleting items in Adobe Sign but I can't seen to get my screen to look the same, despite having Admin access. 

Hello, we would use the Adobe Acrobat Sign API (https://secure.na1.echosign.com/public/docs/restapi/v6) for contracts.We currently have the Creative Cloud in our account.In the developer console the Adobe Acrobat Sign API is faded out and the info is, that we have not the right licence.The chat support can't say what licence we need.Can here someone help us? Which licence we need for this API? Greetins from Germany

I use templates from my document library and would like the signed document to be renamed. Ie, the template might be called "New client agreement" and I would like the signed document saved with the client's name, :"Doe, John New client agreement."  Is this possible?

5 New Collaboration Features in Adobe Acrobat to Boost Teamwork Collaboration just got easier. Send documents for secure review and get quick approvals with new, streamlined collaboration tools. These new features are designed to make your collaboration process faster, more secure, and more efficient than ever before. Open Adobe Acrobat to start using these tools today and experience a new level of teamwork. Secure Document Sharing  With custom permissions, you control who can view or comment on your documents. Plus, reviewers can start collaborating instantly with quick access on the web.    Smart Comment Filtering  New feedback filters let you sort by the commenter when comments were posted, and more, so you can find the information you need and focus on what’s important.    Emoji Reactions  Sometimes a quick thumbs-up is all you need. With the new emoji reaction feature, reviewers can provide instant feedback without writing o

Hello,Is there a way to change the language of the messages sent to my contacts by Adobe Sign, when using the Sign Service that's integrated into Acrobat ?I have found explanations about how to do it when you have a Sign account, but i'm just using what seems to be a "light" Sign version integrated into Acrobat (i have a full CC membership).So, this explanation : Multilanguage sending and signing should be what i should do, but i actually don't have a the complete set of options when i connect to Sign (maybe because i just have a CC membership and not a complete Sign membership ?). And of course the language option isn't there. Too bad cause that integrated Adobe Sign feature is top notch, but my customers will never understand if the Adobe Sign messages are in english.Actually, the full process is in English, even into Acrobat. I mean, my Acrobat installation is in french, everything is translated, but as soon as i hit the button to send a document for signing, the Sign UI is in engli

My company has a standard nondisclosure agreement ("NDA"), and we want potential clients to be able to visit our website, fill in a form (e.g., with name, title, company name, etc.), and for an Adobe Sign version of the NDA to be sent to them automatically for signature.  We will then countersign once they are done. What is the best way to achieve this?   We use PipeDrive currently as our CRM.  I know I can create a PipeDrive form that collects the appropriate information, but how can I integrate that with a PDF?  Is there a fundamentally different approach that might be better? Any help is greatly appreciated!!

Hello, Every time I prepare a document through the web page for send in bulk it remains in processing and does not move to the prepare stage. This needs to be resolved as I am planning to send out over 200 individual signs and I have tried logging in and out and other options to no avail. I am an adobe pro subscriber on a business account. Please Advise?

Hi All,I have created an Adobe Sign group with me as Admin and a few people as memebers/users og the group. I have built a power app that allow to the user groups to generate agreements and send for signature (with Adobe Sign) to other persons within the company. Each time an agreement is sent, the Agreement ID is registsred in a sharepoint list. There is another automation that, for each of those Agreements ID, checks if signed or not. Here comes the issue: i can't access the agreement (access denined) even if i have a group and i'm a owner. Below a screenshot of the issue:  Also, this is the way i populated the connector: I know that when the agreement is sent, it use the connection of the person using the app. So if that person belong to my group and i'm the admin of the group, if i put his email address in the connector (picture above) i would expect to successuflly find the agreement. Would you have any suggestion ?Thank you so much 🙂 &nb

Hello, I have a multi-page template set up in Acrobat Sign, and I would like to delete a few pages of it to save as another version. Is this possible? Thanks!

Recently, alot of my recipient for esigns will complete it and click "Finish" will receive a Something went wrong prompt. They will refresh it and fill in the document again, and will receive the same error prompt. Is there a way to fix this issue? Or is there an auto save? So when they open the link again it will be filled in from the previous time they opened it, except the signature of course.

Hoping someone can help. We're sending documents to a colleague to sign, using the same email address that worked with AdobeSign last year. Our colleague has an active login for AdobeSign, using this same email address. However, on numerous occasions in the last two weeks, a document sent to this user, on her standard email address will bounce back as undeliverable. We can send to and receive emails from this person on Outlook, but three of us are having intermittent issues with undeliverable Adobe Sign documents. Two of us are within the same organisation, one is outside and using Gmail. We use AdobeSign daily so having this issue is going to cause problems. Any support gratefully received. Payroll MP we 22 Dec 23: UndeliverableWe were unable to deliver your document to the email address xxx.xxxxxx@xxx.com. Please check that this is the correct email address. Click here to cancel and delete this document and resend to the correct email address  To ensure

Hi,One of our users cannot digitally sign (All tools - use a certificate - Digitally sign) PDF's anymore in Acrobat Reader.When he clicks the Sign button, that button flashes but nothing else happens, while it's supposed to ask for the certificate password and then save the signed PDF.This used to work without a problem but suddenly stopped working.The certificate is in the Windows Certificate store (Current User - Personal)This is the latest version of Adobe Acrobat Reader (24.005.20320) and the case for any PDF, including one that we just made and that has no protection on it.What we've tried so far:1-install the certificate in the Windows certificate store again and set the "use for signing" option in Acrobat2-uninstall and reinstall Acrobat Reader3-close Acrobat and delete the following three folders:C:\%userprofile%\appdata\Local\Adobe\C:\%userprofile%\appdata\LocalLow\Adobe\C:\%userprofile%\appdata\Roaming\Adobe\When he uses the same certificate on a fresh Windows 11 installation

Hi all Just learning Sign so this could be a simple one.  I used the REST API "Try it"  to submit a document for signature.  Seemed to go well (recieved a 201 and an id for the created agreement). However, I never received the sign email. More significantly,  a query to "/agreements" shows my document in Document in WAITING_FOR_MY_FORM_FILLING status.   The document is super simple - generated with the Doc Generation Word plugin (below is screenshot of generated PDF).  I'm guessing I need to match the identifier "signer1" below with the Participant Info identifer in the JSON, but I dont see docs that explain this link. Any help is appreciated   

I have a Document that is originating from MS Word (15) and I then exported from Word to a PDF using the 'Create PDF' option on the 'Acrobat' tab. At this point the fonts used show as Embedded subsets when I view  the properties in Acrobat Pro DC. From this point I am adding in Pre-fill fields and also Signature fields for digitally signing. For the Pre-Fill fields I choose the same font used in the original doc, Calibri. The problem I am having is that when I use the "send for signature" option through acrobat the fields automatically switch to helvetica from Calibri when I view it on the adobe sign website ( in which it prompts for a signature ). When I download the signed version it is still Helvetica. This is all viewed and created using a Mac. If I send the PDF directly ( not through adobe sign ) to a PC or MAC the font stays Calibri. So It appears as if the Adobe Sign interface is where the problem is happening ( when the file is uploaded on the Doc Cloud more specifically )