Questions

Hi,I created a web form for another department at my work to collect credit card info. I am the owner of the form, so as of now the responses are just going to my email and also say it is an agreement between my personal email and the signer. I've heard you can transfer ownership of a form to resolve this issue, maybe to an email for our accounting department or the person who needs the info in the form. I cannot figure out how to transfer ownership- I was trying to follow these steps: https://helpx.adobe.com/sign/using/adobesign-transfer-template-ownership.html. Could anyone help me? How to I give another email address ownership rights so they are the one in the agreement and receiving responses? Thanks in advance!

I need to send out a document to be signed  and dont want to use Adobe Sign to send it. It needs to go out from another email rather than the one associated with my account. Just wondering if I can create a URL to insert into an email. Thanks 

client is facing issue with Adobe Sign service. Ideally we use Adobe admin user account for user authentication while sending the documents. But, client has requirement to use ‘sub account(non-admin)’ registered under admin account to use for authentication while sending a documents.Though Adobe is claiming that they supports non-admin  sub account for sending documents, we are receiving error(Only account admins can approve account scopes) from Adobe service while using sub account for sending the documents.we are tried to send document with sub account with below rightsPFA,Thanks

We have a Powerapps application that works without problems.creatingagreements with a Powerautomate flow and confirming when theyhave been signed with another flow. Now we need multi-language in app and the problem I have is when I need to choose the language of the agreement in the POWERAUTOMATE flow, so that the signature notification email is received by the user in that chosen language. Any help would be welcome.Thanks in advance. 

Hi - I have received an email stating a person has signed a document I sent them however it is not in the 'signed' box when I login to my adobe sign account. How long does it take to show up there please?

DearMy organization wants to start using digital signatures. We can already sign with a digital signature with the 'Add certificate' tool. I'm also testing the 'Request e-signatures' tool within my Adobe Acrobat Pro subscription. Now I'm running in to the issue that some options are missing that I have seen available in  screenshots and in Adobe documentation. In the 'Prepare' step you normally have the option to add 'Digital Signature' under signature fields, but I am however limited to the options 'Initials' or 'E-signature' both in the desktop version and in the web version.

  What happened?!

Tengo un problema con Adobe Sign, yo tenia mis documentos que se visalizaban en la opcion de COMPLETED, el dia de hoy ya no los veo. ¿Como puedo volver a visualizarlos, es un problema de licencia o hay algo que el admnistrador debe hacer? 

Hi Team, As soon as we click Send Agreement it is going to cancelled and closing the application to view. For other users it is working fine. Regards,MMJ

Dear Adobe Community,I need your assistance in resolving some persistent issues with my Adobe system. Lately, I've been encountering severe slowdowns during login, and I've been facing difficulties when uploading documents for signature. In most cases, the system fails to process the uploads, and when it does, some pages appear as blank white in the preview.Your guidance and support in addressing these problems would be greatly appreciated.

Hi, Since I am not able to find an option to contact - page keeps on refreshing and I never get to the options - I am logging this case here.Could you please have a look at the Send option.I have an urgent contract that needs to go out for signature today, but I cannot properly access the send page.As soon as I click Send I get a server error:"Server errorWe encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support."Reloading does not help, contacting 'customer support' neither as I cannot find an option that works.Could you please have a look at the application?Thanks.

Radio Check boxMy form has the options -yes - no - n/aIf N/A is selected in question one, I would like the rest of the n/a buttons to automatically be checked, is this possible?

Hello, I have a a simple acknowledgement webform that needs a signature and thats it. The webform is embedded into a website and when its signed it needs to be a specific company email for another part of the app to work properly (azure logic app - When document signed => do things). In app, the email wanted is a variable. Unfortunatly, sometimes the users will validate with non company emails. Can the validation portion of a WebForm be prepopulated with a variable from a webapp? We are using the IFrame embed.  

Hi Team, We are encountering below error intermittently while querying “/agreements/{agreements _id}/signingUrls” API just after creation of Agreement using “/agreements” API.Error: {"code":"AGREEMENT_NOT_EXPOSED","message":"The agreement has not yet been exposed to the requested participant"} Currently we need to apply a wait of (~400ms) in our code before calling the Sign URL API (/agreements/{agreements _id}/signingUrls/) to get the signing url. Is there any way we can mitigate this error without adding a wait period between the 2 API calls?  

Hi, I'm using Adobe Sign Utility for Appian and I have a document with two signer fields and I have two participants. I want to assign each signature field to a participant. Each participant gets a task, but the first participant has to sign on a newly generated page in the document while both fields are assigned to the second participant. Even if the fields are allotted to the first participant, the task cannot be completed until both the signature fields are filled out. How can I assign these two fields to different participants who can be anyone?

HiHave noticed that some fully signed documents are editable and others are not.  Is there a way to ensure they all cannot be edited? Thanks

Fillable PDF Formula/FunctionHopefully, someone out there can help me out with this. I have been racking my brain and googling away and can't seem to find this formula/function ANYWHERE! I know what the function/formula is in Excel, but I can't figure out how to do it in the fillable PDF. Excel Function: MRound (ADDCELLHERE/2,12) so I'm looking to MRound the number in the specific cell, divide it by 2 but convert it to the closest multiple of 12. If that makes any sense? 🙂

I've checked that I don't have access to Echosign (Adobe) via my company email. I've never had access to Adobe reader via the App (I open pdf documents via Chrome) and now I don't have access to Echosign either. Can you please check what's going on? 

I just logged into the Document Cloud website for the first time since your latest update and found that it no longer sorts forms into categories:1. Out for Signature2. Signed3. CancelledIt used to be SO EASY to log in and instantly see the status of my forms organized into distinct and easy to manage categories. Now it's a huge pile of forms that I have to scroll through to figure out which ones are signed and which ones aren't. We use this interface to get field validation from inspectors for our billing, so it's an INTEGRAL part of our business! I sorted the forms by status but it's still visually difficult to discern the categories. I wear bifocals so the distinct category markers were VERY useful. Why did you change it? It wasn't broken. Do you folks ever actually talk to your customers before you make these sweeping organizational changes? Anyhow, thanks for making my job harder. Just what I needed.Please put the CATEGORIES back!

I'm hoping this is an easy fix, but when accesing web forms on a mobile device the black "submit" screen pops up as soon as you start filling in the form and it blocks half of the screen (see attached image). This means you can't see what you are typing in the top half of the form. If you click cancel on the "Submit" screen, then the screen drops off until you start typing again, and then it pops up again and covers half of the form screen. This isn't a problem on a larger PC screen, but it is on most mobile devices, which kind of defeats the purpose of web forms when 90% of our workforce completes their online work tasks either using a mobile phone or tablet.  Is this something that I can fix as the webform creator? If not, can Adobe developers please change the form so that the "submit" screen will not pop up UNTIL the user clicks on the "finish" icon?

I've got agreements in Adobe Sign (enterprise) which need to get filled out over the course of a couple of months.  I can fill and save data, but when viewing or downloading (not editing) the agreement, or when someone with access to my agreements views/downloads documents I'm filling, the data as saved at time of viewing does not appear on the form.   Is there a setting or something I need to do so that the saved data will show on the form as it gets populated? Because these forms are filled out over time, it's important that the status can be checked as part of a random, manual audit process. Thank you!

my boss and I on friday removed the two users on our account but our account is still being billed.being unable to contact anyone unless we login in is intolerable. Not even having a phone number is not good.How can we completely cancel our account?Also, trying to post here is like an effort in futility.Thank you.Leon ZetekoffManager of Strategic PartnershipsMy Internet Support, LLC 

I have a Creative Cloud All Apps subscription, which includes Adobe Acrobat Sign. I am in the process of creating documents for the PTSO (Parent-Teacher-Student Organization) at my daughter's school. Could you please explain how this works? If I create a document intended for the PTSO's use in collecting signatures from others, who will be responsible for receiving and securely storing these signatures? Am I allowed to do that?

Hello,I am new to AdobeSign and I have a project where I have to cover two main challenges. First one is to create a Microsoft Word document that would be signed by multiple departments. For the sake of the example I would say there are just two departments. I have found some literature about Adobe Sign Text Tag Guide but is not clear how could I create these tags in Word but I found that is it somehow possible because it mentioned that:Adobe Sign text tags can be placed in any document type such as PDF, Microsoft Word, PowerPoint, Excel and text files (.txt, .rtf). The second challenge is to use that tags in Power Automate (former known as Microsoft Flow). I have also found a good starting point in Adobe Sign for Microsoft PowerApps and Flow but this "tags part" is either not documented or did not found it yet. So there are two questions I would like some help:1. Is this kind of scenario/challenges achievable?2. There is a step-by-step documentation/demo that

Hi there,My Adobe account has been sending me many many notifications saying your document was e-signed.The thing is, I don't have any agreements out for signing. In fact I don't have any agreemnets in my library/account at all.If I go to Manage Agreements in Acrobat Sign, it's completely empty. There is nothing in there - this is expected. I think there might be an issue with Acrobat Sign - it looks like it is incorrectly sending me notifications when it shouldn't be.I've had around 70 notifications sent to my Adobe account in the past three weeks.Wondering if anyone has seen this behaviour before and what to do about it to make the noticiations stop being sent.