Questions

Hi,I have XD on my iPad. When I open it, it only shows a menu bar at the bottom with icons: cloud, share, connect cellphone with screen and setting. It doesn't show me anything to use the XD or start a project. What's wrong with it?   {Renamed By MOD}

Why my file is not exporting properly into svg with inner shadow?

When an image is dragged directly into a shape from the browser, it seems impossible to retrieve the image from the shape to re-mask it? This really limits what could be an amazing workflow within Adobe XD, or am I missing something? In every other way it seems to function as a mask. Is there a solution that avoids have to drag the image back in from the browser and resize?

Hello all,When i exported the art-board it got reduced from 360dp to 240dp. Please suggest.

Woke up to changes in the Creative Cloud, which caused my account settings to disappear, including ALL of my cloud files.The human chat person wasn't that human - he just left the conversation.How do I continue this?

Due to a technical problem, I am unable to open a handful of my XD shared documents.All of the team members that use those files are having the same problems.I've provided a screenshot of the error message that appears on those files.

Hello, I've seen several issues raised about the voice/microphone recording during Preview, very similar to what I am experiencing.  As with Jean-Claud's, I have uninstalled, cleared all preferences, and already activated the option next to the Record icon. I got the permissions pop-up and enable it. I already made sure that the microphone permissions are enabled with XD in the System Settings, I restarted XD and the Mac. Still nothing. The microphone works well in other programs (I just used it with Camtasia, Google Slides, and a bunch of online meeting apps) and it is only with Adobe XD that I'm having this issue.I'm on a Macbook Pro, Mojave OS 10.14.6, and I'm working with Adobe XD 28.9.12.2. I've tried solutions offered in these posts, but neither was really helpful:XD Microphone inputNot able to record voice and audio playbacks even my microphone is enabledUnable to record audio while recording prototypeand the Jean-Claude post mention at the beginning of my po

Hi. I was told there's a free Adobe XD starter plan. When I try to download it, it's only giving me a 7 day free trial option or other packages that aren't free. Anyone know how I can download the starter plan? I'm in Israel- maybe it's not available in all countries?Thanks

Hi everyone, I'm currently running into an issue with layers in my newest design.  As you can see in my attached image, the layers don't work properly. I'm e.g. trying to put the rectangle quote on top of the image, and in the layer navigation it looks like it should be working, but it doesn't with the skewed elements. I'm working with the latest Adobe XD version on Windows 10.  

Hi, I work on a team where we use the font Acumin Variable Concept. I'm the only one on the team who is unable to access the font in XD. When I open an XD document using this font, it comes up as missing.I do have access to the font in InDesign, Ilustrator and Photoshop. Only XD gives me errors with this font. I uninstalled and re-installed XD, which did not fix it. Anyone have any idea how to fix this?

I am designing a webpage and I want to create a hyperlink which when clicked will download a pdf document to the users computer, see pic below: I have successfully created the instagram link and also the "email me" link. I wish to upload a pdf to the page which can be downloaded by clicking the "Download my media kit" component. Please help 

I've embedded an XD prototype into my case study page on my website, and I've noticed that the embed seems to load in the entire prototype. Mine is chock full of images and I am already concerned because this seems to load a whole lot of resources which will slow down my page load times and chew through my visitors mobile data, and I worry about the future when my prototypes will be far bigger and heavier. What can I do on the development side to use less resources for these embeds, and what role does Adobe have in reducing this resource consumption?

Sorry I have tried to trace old posts for the answers. Unfortunately I was unable to follow the steps despite repeated trials. After I enter the programme, I already choose "Environmental Setup 環境設定" -> "Language 語言" -> English, and close and open the programme again, however it was still in Japanese!   Anyone might have any idea how to solve that 😞   <Title renamed by moderator>

We have a massive environment with over 10,000 projects in our Jira instance and there are only a very specific set of projects which actually need to Adobe XD Jira App enabled. We have followed the provided documentation and removed all projects to then only add the ones which need the app enabled. However, going forward every time a new project is created the default behavior is to enable Adobe XD which is not needed. Is there an option in which we can turn off the automatic enablement of the app? Unless there is a way to change this default behavior, we will not be able to install this app. This will add additional UI elements to an already very busy view for 1000s of our users who will have no idea what Adobe XD is.

A designer has shared a link with me, but I can't seem to be able to access it no matter what browser am using. I am always recieving this message:I trierd reporting the error, but, once I sign in, I receieve a message telling me that I don't have access to the forum.

Hi all, I am new user on Adobe Xd, I have a question is can Adobe Xd live preview on Mobile Android ? Because my phone is Android and I am design UI mobile so if I can see live preview on mobile i will help me a lot of things. I try to connect but seem likes not working (connect via USB cable function like in apps said) -- I choose type connection is PTP via USB (the last function is Transfer file or Charging phone).Here is my info :- Adobe Xd on Windows ver : 35.1.12.5 (Starter)Window 10- Adobe Xd on my Android mobile ver : 35.0.0 (37048)Android 10 QKQ1.191014.001Phone Xiaomi Redmi 8 / MIUI Global 11.0.3 Stable 11.0.3(QCNMIXM)I attachments some images for clear information.If you have solution, please tell me. Thank you for read my post.

It's not creative cloud, it's XD.The fonts are fine in Photoshop but for some reason,Fonts I activated In Creative cloud are nowhere to be shown in XD.Has anyone gone through similar problems?

Please stop pushing users to save in the cloud. We know how we want to work, let us choose.   Right now any time we start a new doc, Xd automatically saves in the cloud with no input from the user.   Also, forcing us to use a 4-key (Cmd+Alt+Shift+S) keyboard combination to save locally (vs Cmd+S) is ridiculous.   Please stop forcing this new wave of ideologies on users who have supported Adobe for decades.   At minimum, we need the ability to configure these options so it works like every other program we've used for years.   <The Title was renamed by moderator>

Hi,I am trying to create a onepage web design and I want to change the appearance of the navigation bar while scrolling. I want to add a small line under each nav section matching the section while scrolling.See picture below: The design is in 1 long artboard.I tired a lot of different ways but they did not work 😕😕Thank you in advanced!

hi, does any one know how to get rid of the black boarder in the preview. ive done some research but cannot find any answer. kind regards elise   {Renamed By MOD}

It was 2021, Apple had even released laptops for arm, where is ADOBE XD for arm and ipads ????I am madly in love with adobe xd, but I do not want to leave adobe xd, just because you have not been able to make a version on the iPad in the 2 years since I have been using it, let me switch to work with graphics on the iPad, I do not want to occupy my pc with this.I've been waiting for two years for a normal adobe xd to appear on my iPad, there is an illustrator, there is a heavy photoshop, you can edit the video damn it, where is my XD on the iPad ????

Hi, me and my 3 teammates cannot open our shared project and it just says "syncing" and won't stop. It's been like this for a week. We've shut it down, restarted, etc. Could it be due to too many files since it's affecting all of us? What do we do? Most of us are using Mac.

Yes dear friends, Adobe upgraded our plan from some old one to Adobe Enterprise Plan and for that they have created two accounts old-business-name and business-name and were supposed to transfer all xd designs. That was 4 weeks ago. Phone support is helpless telling me that it has been "escalated" and I have our designer without being able to properly work for a month now.  This is just sad. 

I added some fonts to my CC by dragging files over on the "Add fonts to Creative Cloud" tab, they all have green ticks and say "installed" but they haven't moved over into my "Active Fonts". I've tried closing down everything, signing out and turning fonts on and off. My sync is all up to date. Has anyone had this before? I don't know if I'm just missing something.

Hi all,  So now Adobe has decided to charge people to share protoypes which has put me off Xd and makes me want to switch back to Sketch. Not happy.