Questions

Luckily I emptied that debit card before they tried to charge it. So, I tried cancelling my account, because half the time the image and video generations have errors are not usable. For me, it’s not worth it to pay Adobe and only receive 50% of what I paid for. Adobe sent a message after I cancelled, saying to please don’t cancel and that they are giving me two months free subscription to stay and don’t cancel my subscription. I figured it was worth it to stay. Maybe they will get better in two months time and I won’t have to cancel? About a week ago, Adobe started trying to charge my Visa debit card. They told me they wouldn’t charge me until November 12th. What’s up with that, Adobe? Plus… on top of that, I have been getting an error, and can’t generate videos with my credits that I have. I thought Adobe was supposed to be top of the line. What’s up, Adobe? 

I lost my card I originally made a payment on. I want a refund asap. Please help

Cannot find how to cancel free trial when It is finished.  Do not want to pay for the express after the free trial period.  I do not need it as I am a 79 year old and rarely use it.

Hello!This week Adobe apps start poping a message that I have a problem with my payment method. The thing is: it’s been already a week since I’m trying to update the payment method and I’m facing two weird sittuations without solution:If I go to my Adobe Account and click the “Update Now” buttom, it never loads the payment method and gives an error message “Something went wrong. Try again”. If I try, same issue.If I open any app (Photoshop, Illustrator, Acrobat etc.) there’s a big red buttom “Billing issue” appearing, and if I try solving this issue from there, it even pops a message of success: But then, when I open a different app or my adobe account, the problem is still there. I tried to reach out by the chatbot, but it freezes every time I ask to talk to a human… curious. Can someone help here? What is the real problem? I’ve been using this payment method since ever and it was never a problem. Adboe even checks my credit card and gets a confirmation that it is valid. This looks li

Llevo semanas intentando cancelar mi plan sin embargo no me deja

I don’t use or purchased this. I used only 7 day free trial 

I have an active Lightroom Premium 40GB annual subscription purchased through the Apple App Store.Last renewal: January 16, 2026 Next renewal: January 16, 2027 Amount paid: THB 609 Adobe ID: metoowish@gmail.com Device: iPhone (iOS)Apple confirms that my subscription is active, and I have the official purchase receipt.However, Lightroom displays “Subscription Expired,” and Restore Purchases returns “No previous purchases found.”I have already verified my Adobe ID, signed in through Apple, checked my Apple purchase history, and attempted to restore my purchase.I also contacted Adobe Support, but the virtual assistant refused to connect me with a human agent because Adobe does not recognize an active plan on my account.This is exactly the issue I need Adobe to investigate.Could an Adobe employee please investigate the Apple App Store subscription entitlement associated with my Adobe ID and help restore my Premium access?I can provide screenshots and proof of payment privately.Thank you.

I did by mistake membership..it's was by mistake should I get my refund!!? I already cancelled my plan 

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

Hello Adobe Support Team,I have an active Creative Cloud Pro subscription for ₹398.99 per month. My invoice is dated October 8, 2026, but the amount has not been deducted from my UPI account.My Adobe account shows that the payment is being processed.Could you please confirm when the payment will be deducted?Thank you.

Hi I have just cancelled my subscription for inDesign within 7 days but I did not receive any email on full refund, please help.

acabo de ver 2 pagos de adobe en mi cuenta pero no tengo ningun plan activo!!! urgente

Jag har ingen aktiv betalningsplan enligt kontoinformationen men ändå dras det automatiskt pengar från mitt kort varje månad till “prel Adobe”

I'm a college student and my school didn't have my school email registered to be able to use the photoshop subscription attached to it the first couple of weeks of the semester, so I used my personal email to use the free trial until it got settled. I forgot to cancel the free subscription once I got it, and it ended up charging $25 to my account. I just want a refund because I need every dollar I have.

I previously had another MacBook where my subscription was directly connected, now with the new one it doesn’t recognise my subscription who is still valid 

Hello ! Adobe Community & Support Team,I am writing to seek urgent assistance regarding my locked Adobe account.# Background of the Issue:Recently, my system detected several Trojans and malware via Windows Defender. Shortly after, Chrome alerted me about multiple compromised passwords, and I received security warnings about unauthorized login attempts across various online services including Adobe.I immediately updated passwords for all my accounts. However, I was unable to reset or access my Adobe account as it became locked due to these security triggers.# Previous Support Attempts: I initially contacted Adobe Support and was advised to wait 24-72 hours without attempting any logins for the automated lock to resolve. I waited over 3 weeks to be safe and attempted to log in again yesterday, but the account remained strictly locked. I contacted Adobe Support again, and agent Jyoti created Case Reference Number ADB-47444245-Y4Y8 and advised me via email to post my issue here on

I received an email from Adobe saying that my credit card was expiring. I followed directions and entered information for a new card. I have not been able to open Lightroom Classic since. The account page shows the information for the new card. When I try to open LC, a message appears that I need to open an account or begin a free trial. How do I get LC to open?

Weshalb wird mein Probeabo wegen Betrugsverdacht gekündigt ohne das eigentliche Problem zu schildern? Warum soll ich euch dann auch noch Anrufen wenn Ihr offensichtlich kein Interesse an neuen Kunden habt? Eure Betrugspräventionsspezialisten machen definitiv keinen guten Job. Da hätte ich mehr von Adobe erwartet. 

Ich möchte hier einmal meinen mittlerweile seit vielen Wochen laufenden Fall mit dem Adobe-Kundendienst schildern. Vielleicht hat jemand aus der Community eine ähnliche Erfahrung gemacht oder ein Adobe-Mitarbeiter bzw. Community Manager kann sich den Vorgang einmal ansehen.Vorweg: Ich bin seit vielen Jahren Adobe-Kunde. Gerade deshalb enttäuscht mich der bisherige Verlauf inzwischen wirklich.Wie alles angefangen hatIch hatte über mehrere Jahre das Adobe Foto-Abo mit Lightroom und Photoshop. Da ich persönlich praktisch ausschließlich Lightroom nutze und Photoshop eigentlich gar nicht benötige, habe ich mich dazu entschieden, dieses Abo zu kündigen und stattdessen auf ein reines Lightroom-Abo mit 2 TB Speicher umzusteigen.Die Kündigung des bisherigen Foto-Abos hat problemlos funktioniert.Ich hatte außerdem noch einen etwas älteren, bisher nicht eingelösten Gutscheincode für ein Lightroom-Abo mit 2 TB. Diesen hatte ich ursprünglich einmal zum Verschenken gekauft, dann aber doch nicht vers

The question is straight forward. Don’t know how else to ask it.

TRYING TO CANCEL UNUSED SUBCRIPTION THAT I AM BEING CHARGED FOR BUT I DO NOT HAVE ACCESS TO THE EMAIL TO LOG IN AND CANCEL. I NEED SOMEONE TO CONTACT ME BECAUSE I HAVE SPENT 2 HOURS DEALING WITH THIS AM I AM GETTING VERY FRUSTRATED!! AI SUPPORT IS USELESS AND CANNOT FIND A PHONE NUMBER. I NEED THIS RESOLCVED TODAY!!

this is the proof