Questions

Can you refund my money. Did not like or use the product 

Hello, I upgraded my existing Creative Cloud plan to 1 TB through my Adobe account. My Adobe account shows the plan as active. However, my storage is still showing only 20 GB everywhere: Creative Cloud on the web Creative Cloud on my computer Creative Cloud mobile app I have already signed out and back in, and I have also reinstalled Creative Cloud, but the issue remains. When I click "Get access to your apps and services", it only redirects me back to Creative Cloud

Please help me stop the acrobat standard billing. 

Ya tengo contratado el asistente virtual, pero no tengo la version plus de acrobat y esa viene solamente con el pago de la <iA incluida, pero yo ya estoy pagando anualmente el plan solo de IA

Realizei o pagamento da minha conta e ela foi encerrada, não consigo mais utilizar e nem entrar em contato com nenhum suporte 

Hello, I am experiencing a similar issue with the AI Assistant for Acrobat subscription. I only signed up for the 7-day free trial because I needed to convert one file. However, I was unexpectedly charged £4.98 for the subscription after the trial ended. I have not used the AI Assistant service at all since then. When I tried to cancel the subscription, Adobe informed me that I would also need to pay an early cancellation fee of approximately £29. I did not realise that the free trial would automatically convert into a longer-term subscription with an early termination charge. I would like to cancel the subscription immediately and request that the early cancellation fee be waived. I would also appreciate a refund of the £4.98 charge, as I have not used the service during the paid subscription period. I have tried to contact Adobe support, but I cannot find any way to speak to a live agent, which is why I am posting here. Could an Adobe representative please help me cancel the subscrip

fungera, ska det stå sist. 

Ma carte bancaire ayant changée, Adobe ne pouvait plus opérer le paiement. Entre-deux, j’ai souhaité arrêter mon abonnement et quand j’ai voulu me connecter à l’espace de gestion de mon compte, il m’a été demandé de tout d’abord renseigner les nouvelles informations de paiement. Ce que j’ai fait. J’ai payé deux fois de suite, sans qu’il n’y ait aucune mise à jour ou possibilité de se connecter de nouveau à mon compte pour le désactiver. Je ne trouve aucune assistance Adobe pour m’accompagner dans le processus de résiliation et à présent, également me rembourser un mois de paiement payé en trop.

Comment contacter le service client ? Je ne trouve pas, et c’est insupportable au vu du prix que l’on paye. Je tourne en rond sur des pages de “contact” sans trouver de chat ou de formulaire de contact.

All I want is a full refund on a subscription that I did not want and you guys still proceeded to make the transaction. Can the adobe team just take a look at my account, cancel the subscription that I’m not even using and refund me my money? Please, that’s all I ask.Please contact me directly. 

Снимается двойная оплата

I am trying to purchase a subscription for Photoshop but the disparity in prices is very confusing. I am shown one price on the plans website but when i click buy, the price doubles or even triples sometimes.Someone please explain this to me. The price of Photoshop before clicking the buy button. After clicking buy on photoshop alone. 

I signed up for an Acrobat free trial. I forgot to cancel before it converted to a paid subscription.My account won't let me cancel as it asks me to update my payment method.Please cancel my plan and confirm that no further charges will be attempted

Hello. I am a graphic designer and I have a subscription for Adobe Illustrator. My wife (she is an artist) has a subscription for Adobe Photoshop. We both have different accounts that it's impossible to part with. I also need to use Photoshop pretty often, and I either have to use her own laptop or login and logout every time I need photoshop which is really inconvenient because I can't use both illustrator (from my account) and photoshop (from her account) at the same time. A. It is really frustrating that there is no option to be able share both apps within the same household while they are both paid.B. I believe there should be a bundle price for Illustrator and Photoshop together. In this case, I would consider to have my own Photoshop.  Anyone has to suggest a solution / idea? 

I believed my subscription to have been cancelled and out of nowhere I was charged the beginning of this month. I haven't used Adobe Acrobat Pro in months. I went ahead and cancelled again just now Cancellation number AB08293977603CUS.I'd like a full refund. Update me on the status of my refund please.

Débito de 18.44€, o qual peço o cancelamento. Obrigada, aguardo noticias vossas Sofia Jorge 

I have cancelled my Adobe Acrobat subscription last month, after being billed already once. I've gotten the email with a cancelling conformationn, saying my subscription will be cancelled on the 1st of August. I am writing this on the first of August as Adobe has again charged me for my plan that was already cancelled and that they themselves have confirmed so. I have again cancelled my subscription (receiving the same mail as a month ago), and I want a refund as soon as possible.  Photos confirming my post:  

Somehow I am being charged for two different subscriptions and keep being charged. I should only be on one subscription. I've tried cancelling but because both keep trying to bill me, I cannot. I've been trying to contact support, but it just keeps sending me back to the same webpage over and over. I want to talk to a person. HELP!

Did anybody else out there reading this sign up for a 7 day Free Trial, CANCELED IT well before the free trial ended, and are still dealing with emails and attempts to charge your payment method?

Hello. I canceled my Adobe Acrobat Pro subscription, but my AI Assistant for Acrobat subscription is still active. When I try to cancel it, the "Confirm cancellation" button is disabled, so I can't complete the cancellation. Please cancel this subscription manually and confirm that I won't be billed further. 

someday before i close autopay eventually. but today is my billing date of my adobe subscription and i want to pay but adobe not take my payment it shows use proper details but i upload right one without any mistake but it can not accept my card and upi what can do next ?

merhaba AB05473500456CTR sipariş edilen ürün GEÇEN SENE SATIN ALMIŞTIM, FATURALARIM AYLIK 458 TL OLARAK SİSTEMİNİZDE GÖRÜNÜYO FAKAT TEMMUZ AYIIN 12SİNDE KARTIMDAN 584,20 TL VE 13 TEMMUZDA 486,75 TL TAHSİL EDİLMİŞ. DİĞER AYLARA DA BAKMADIM AMA DAHA ÖNCE DE BÖYLE BİR SORUNLA KARŞILAŞMIŞTIM. BU SORUNU GİDERMEK VE KARTIMDAN ALINAN FAZLA ÖDEMELERİN TAMAMINI İADE ALMAK İSTİYORUM. Yardımınız için teşekkür ederim.

Hi,I need help with a billing error on my Adobe Acrobat subscription, and I have not been able to reach Customer Care — the support chat window does not open for me.What happened:• 31 July 2025 — I subscribed to Adobe Acrobat at the nonprofit rate through Goodstack: 18.00 USD for the annual term.• 1 July 2026 — I received an email from Adobe confirming that my annual subscription would renew at 18.00 USD.• 31 July 2026 (today) — my card was charged 403.06 USD instead.• 31 July 2026 — I cancelled the subscription the same day and then received an automated email saying the payment is non-refundable.

Dear Adobe Support,I noticed that there are two separate invoices dated April 22, 2025, both under the same order number (AD03357700014ETW), but with different amounts: NT$12,600 and NT$8,442.I would like to confirm whether I was charged twice for the same subscription (Creative Cloud All Apps 100GB + Adobe Stock – 10 assets/month), or if one of these is a corrected version of the other.Could you please help me clarify this and confirm the actual amount billed to my account?Thank you for your assistance.

2026년 8월 3일 5시 경 플랜을 구매 후 잘못 된 플랜임을 인지 후 환불을 했는데 취소 이메일만 오고 돈이 입금이 되지 않음 도움 및 환불이 절실함