Questions

Hello, Today I wrongly purchased Adobe Podcast subscription which I did not want to purchase but the payment already went through. I cancelled the service and never used it. Will my money be automatically refunded or do I need to request? Thank you

En la aplicación dice que mi suscripción esta caducada, despues de actualizar la aplicación. pero en el Google Aps sigue activa y también me descontaron el dinero por la suscripción mensual. Asi que Nesecito recuperar mi suscripción 

Hi,I know plenty of topics on this. I started a trial...yet after +1 week I can not close the Adobe Acrobat page I was working on not even closing my macbook. Was so annoyed with trying things did not cancel the trial in between. I rebooked my money...now I can not seem to cancel the whole subscription at al.I am irritated, could not even use it for what I wanted to use it for. Now I have to pay an subscription and CAN NOT cancel within the 14th days either? HELP?

I’ve been paying 12.71 per month since 2/25/25 and never used the app.  I want to cancel ASAP!

I signed up for an acrobat pro 7 day free trial and canceled on the 6th day.  I have been billed by Adobe.  I want it fixed.

PLEASE REFUND ME !!!!!I thought i already cancelled adobe as i was barely using it, pretty sure i went through the cancellation process, but maybe didn’t click tedious  “ARE YOU SURE YOU WANT TO CANCEL” frigging button, and seems it didn’t actually go through and it’s still charging me. I immediately cancelled adobe plan today, the auto-renewal is tedious, even the cancellation process. If i never get my refund even if i cancelled it within like 5 minutes of me getting charged for auto-renewal, never gonna use adobe again Might as well just use final cut pro omg….. literally owning the app’s better than subscription, and honestly i didn’t really find it significantly more useful compared to other editing apps. 

Hello,I would like to ask for your help regarding my Photoshop subscription.I was not aware that I had an active annual subscription, and I did not intentionally agree to continue with a paid yearly commitment. The recurring charge happened without me noticing it clearly.I have hardly used Photoshop and I only discovered the subscription after checking my bank transaction.I would like to cancel the plan, but I see an early cancellation fee of 78.62 EUR. Since this subscription was not clearly noticed or intended on my side, I kindly ask you to waive this fee as a one-time courtesy.Thank you for your understanding and assistance.

Me llego el mail de cancelación pero por error me están facturando

I have been charged for 2 years for adobe. Charges for 19.99 and 4.99 a months for two years. Please refund all money back to my account. A free trial is FREE, and this is scummy business practices, and cause for a lawsuit. Fix the problem, refund my money, thank you. 

When I’ve tried to make a purchase via adobe express from work done like “front and back” flyer for example it just glitches when trying to pay and says “cart expired” and no matter what card I try to use that has available funds with all the information typed in correctly aligning with billing address it still seems to not let me purchase.

How can I cancel my subscription without a HUGE financial penalty? The program is diabolical and not fit for purpose. Legally, can Adobe charge me a massive penalty for NOT providing what I have been paying for?  I have tried all the endless ‘self-help’ suggestions Adobe posts on its support page.  NONE OF THEM WORK. 

I am a paid US Adobe customer currently in Vietnam. Firefly loads my account and credits, but no features populate.The endpoint https://p13n.adobe.io/ fails with ERR_NETWORK_ACCESS_DENIED. DNS resolves, but TCP 443 fails. This happens on Chrome, Edge, phone, and with US/Singapore VPN.My Adobe account page also says “Unable to load plans,” and Adobe support chat says “Service Unavailable,” so I cannot reach normal support.Can an Adobe employee please escalate this to account services / Firefly technical support? I need a support case opened because I am paying for a service I cannot access.

After paying for Adobe Pro service for 2.5 years I am now attempting to cancel since I know longer have the need for it. 2 Questions: Why do you put “we get it” next to the option to cancel and then open a popup that just spins without ever loading a screen where I can actually cancel? Why is there no option to actually get through to a human being to get this resolved? Even to get here I had to finagle through several different screens where most links just sent me in a circle back to prior pages that didn’t work.Please proceed to cancel my plan as of today and send me confirmation of this. (I shouldn’t have to hassle with this further.) Thanks!

Ich bin in der Fotocloud, habe ein Jahresabo.seit April 2025 Mir wurden jetzt von März - Juni 2026 2x Geld dafür abgebucht. Jahresabo+Einzelabo. Insgesamt für 2026 119,12€ und 2025 Feb+März 47,87€. Diese Abbuchungen erscheinen nur in meinem Paypal Account und auf meinen Kontoauszügen nicht auf den Adobe-Rechnungen. Ich bitte um die Rücküberweisung von insgesamt 166,99€ auf folgendes Konto. Margarete Fuchs Berliner Sparkasse IBAN:DE75 100500004134546589

I'm be been trying for weeks to cancel my plan.  I get error messages every time I go through the portal, and even when I try to change my plan, I get an error message to say it hasn't worked.  I've now been charged over $200 and no replies to any emails, with the 'talk to real people' cheat option cleary being a bot, which just sends me back to the cancellation page which doesn't work.  I'm at my wits end with this and out of ideas short of starting legal action. 

I was unaware that this was an ongoing/anual contract - I was lead to believe it was a month by month and i could cancel whenever

Hallo, ich möchte mein ABO zu Express prüfen lassen.An wen wende ich mich?Bitte um Hilfe!MfG 

I cancelled my subscription days before my free trail was up and now I’m getting charged for the same subscription I had previously cancelled and my account says I have acrobat pro even though I had cancelled it.

Tenho um plano de 140,00 que tem direito a todos os aplicativos, só que percebi que esta vindo cobrando duas vezes ao mês e agora recebi uma cobrança de 755,01 x1 no cartão,não sei o que esta aconteceu, o suporte de IA não resolve nada nem no Telefone deles.não sei ais o que fazer.

im not intrested this subsripstion  plz refund my amount 

Despite cancelling the e-mandate with my bank and my plan with Adobe within the free trial period, the amount has been deducted from my account. The bank says the mandate rests with the merchant. I cannot even find an email address to send an email to Adobe. My emails sent to the addresses given on the internet have all bounced. If I cannot cancel my plan with them, the amount will be deducted every month. Please help.

"Hi, I noticed two charges on my account today (July 6): one for $37.09 for Creative Cloud Pro and another for $21.19 for Adobe Acrobat Pro. I am not using either of these services and have already cancelled both subscriptions today. Since these charges happened today, could you please manually issue a full refund for both amounts ($37.09 and $21.19) and confirm that there are no early termination or cancellation fees? Thank you!"

I have just used the plan identifier and discovered that I am being charged for a plan that does not belong to me, as the email associated with it is not mine. I suspect that I have been charged for this incorrect plan from 10/25/2015 to 06/24/2016. How can we rectify this issue, since I cannot cancel it because it is not under my account? The invoice number is BL3496940383.

Hi. I forgot to cancel my After Effects free trial in time and was charged. I just tried to cancel, but I  accepted a '3 months free' offer thinking it would credit a refund. But it seems it didnt. I would like to  request a full refund for the initial charge. Can you help me with that?

Hi it will not allow me to cancel my subscription