Questions

I had a student discount 12 month subscription to CC, it has just auto-renewed at a crazy amount of money which I cannot afford and don’t want.  I only use AE, which I’ll re-start when I need to use it next.I cancelled the plan to CC but says I’m paid up until July 2027, I REALLY need that money back ASAP but cannot see a way to request an immediate refund.

A year ago, I ordered an annual Creative Cloud Pro student subscription and paid €243 for it. Yesterday, my subscription renewed automatically, but the price was €504 instead of the original amount. Is it possible to get a refund if I cancel my subscription and then subscribe again at the student rate for a year? Many thanks for the answer.

I want to cancel my subscription immediately, I had a free trial and cancelled before that period ended. I am now being charged for the subscription but I don’t have to money to pay but I cannot cancel the plan

I desperately need to cancel my plan but cannot without a large charge. I tried changing my plan to the cheapest option for the remainder of my year commitment but in doing that, it started my "year" over. Can I please get my plan canceled immediately without additional charges.  

I have been trying to cancel my subscription but instead have been directed on new plans  I have not been using this service and today I see you have changed and taken a huge amount of money.  I have not managed to cancel my subscription and I need my refund  Thanks

I'm being charged RM 95.98 monthly by Adobe, but I can't find any Adobe account or subscription under any of my email addresses.Could you please help me identify which account this subscription is linked to and cancel it to prevent future charges? I'd also appreciate a refund for the latest charge if possible.Transaction details:Date: 23 July 2026 Amount: RM 95.98 Description: ADOBE IEThank you.

I was charged after my free trial ended even though I cancelled the plan a week or so ago. I just cancelled the plan for a second time and would appreciate a refund.

  Adobe benden bir haftalık deneme sürümü için kredi kartı bilgilerimi istedi. Şimdi ne kredi kartı bilgilerimi silmeme izin veriyor ne de planımı iptal ederek ödeme yapılması engelmeme. Bunlar soygunculuktur. Görüldüğü üzere hem kartımı silmem için gerekli ekran inaktifleştirilmiş, hemde planımı iptal etmem için izin verilmiyor. Bu gerçek bir hırsızlıktır. Paramı rızam dışında almaktan sizi alıkoyabilirsem de zamanımı çaldınız bile.  Adobe asked for my credit card details for a one-week trial. Now, it won't let me delete my credit card information or cancel my plan to prevent a charge. This is theft.Even if I can stop you from taking my money against my will, you have already stolen my time.        

I accidentally purchased an Adobe subscription today. I would like to cancel it and request a full refund. I need to speak with a customer support agent.

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I'm trying to cancel two subscription plans: Creative Cloud Pro and Substance 3D Texturing. But when I click “Cancel Subscription,” it gets stuck in an endless loading loop - this happens every time I try to cancel. I've tried on other days, but nothing works. How can I cancel my subscription if I no longer want to use it?

I had a subscription for illustrator which i cancelled before the next payment. Then on suprise i saw a payment from my creditcard 60,49 euros. I logged back in and i saw that i had a subscription also for stockphoto’s i didn’t knew, i didn’t even used the the product. This is not the way Adobe should dealing with their customers. Therefore i request for a refund. Where can i apply for that?

I am trying to cancel a free 7 day trial. the link to manage plan works but then the link to cancel does not work. It seems impossible to ask anyone for help other than here, which is very poor service.

I have had a Student and Teacher subscription for years as an instructor. I just got an email from Adobe telling me I have “graduated’ and will revert to the regular plan. I went to verify my ongoing status with SheerID but it wanted student details although I am (and have always been) a professor at a University. Writing to Sheer Id they replied:Please be advised that SheerID is unable to modify the affiliation type on an existing verification request. To verify your status as a professor or teacher, you must submit a new verification request with the correct educator affiliation....and they provided a step by step to buy a new/correct subscription and re-verify. Following those steps the system will not let me proceed  because it states I already have Creative Cloud Pro. Who can I contact to help me get through the Verify process?

Hi I'm still a student enrolled in classes but my plan seemed to increase by 3x ($21/m -> $61/m) after this annual renewal. I will be a student for the next 3 years so how do I prevent an unjustified increase in price, and can I please have the excess refunded. I don't understand why Adobe cannot even send you a warning email let alone an invoice to warn you of these things.

I need to contact support! I tried to pay for a subscription but didn't realize the email address was incorrect when I entered my card details. I can't access that email, and I'm about to be charged; how can I cancel the subscription without accessing the account so the payment doesn't go through?

I would like to cancel my subscription by cancel my plan before payment due date, but no response and page is freezing

I’ve been getting double billing for a Plan I subscribed to. I only have two devices connected using one plan, I paid for just one plan but I see two plans on my account, why is that? where can I get support, I need to be refunded, because the other plan just appeared since day one, but I just realized I’ve been getting double billing.  

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing. However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹62003. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from

Hello,I would like to delete my Adobe account and data. I have no subscriptions. I have tried using the “Data and privacy” section, only to get a red triangle and an error. The chatbot does not help and the agents only refer me back to the “Data and privacy” section or just leave the conversation.RED TRIANGLE ERRORSCan I get my account and data deleted please?

Hello everyone,I would appreciate your advice regarding my Adobe Stock subscription.Here is what happened:I signed up for what I believed was a 7-day free trial.Unfortunately, I did not realize it was an annual plan paid monthly.I missed the 14-day cancellation period.The subscription was set to be paid using my Visa card ending in 2477.For the past few months, the payment on that card failed because there were insufficient funds.On July 27, 2026, Adobe emailed me saying there was a payment issue and asked me to update my payment information.I did not click the link, update my payment method, or make any changes to my account.Later that same day, Adobe charged a different credit card that was already saved on my Adobe account for another subscription.I was surprised because I never changed the payment method for this subscription and did not expect Adobe to automatically use another saved credit card.Now, if I try to cancel the plan, Adobe asks me to pay an early cancellation fee of ap

I haven't saved the files on my local computer, only on my adobe cloud, and now I don't have access to it anymore, it's all gone. Is there a way to recover it?

Why its easy to subscribed with any adobe services and very diffucult to unsubscribed, can any body help me to unsubscribed to pro and AI services, when i reached out cancel plan the page not appear at all and make continous loading without appearthis is continous problem , so iam subscribed with monthly plan so its logic when i wanna unsubscribed i can do it easily , i tried different browsers different time private page mobile or web but i cant and if i wanna to add services its so easy

I want to be refunded immediately I did a trail version and entered my account details now am being debited please refund me 

I cant cancel it, I been trying for news now. Please help