Questions

Saya tidak dapat melakukan pembayaran apapun free trial maupun yang berbayar melalui semua rekening yang saya miliki, dan sering sekali pihak bank menelpon untuk konfirmasi perpanjangan trial saya padahal dari aplikasi gagal tetapi dari pihak bank katanya sukses, itu aneh sekali! Mohon arahan dan bantuan nya. sudah mencoba dengan berbagai cara dengan pilihan lain, nama lain, nomor telepon lain, nomor rekening lain, dari web, dari aplikasi, atau bank lain termasuk pembayaran melalui aplikasi dana tetap gagal dan bahkan semua akun. kebetulan saya ada beberapa akun yang saya miliki tetap saja hasilnya nihil. 

Saya tidak dapat melakukan pembayaran apa pun uji coba gratis maupun yang berbayar melalui semua akun yang saya miliki, dan sering sekali pihak bank menelpon untuk konfirmasi perpanjangan uji coba saya padahal dari aplikasi gagal tetapi dari pihak bank katanya sukses, itu aneh sekali! Mohon Arahan dan bantuannya. sudah mencoba berbagai cara dengan pilihan lain, nama lain, nomor telepon lain, nomor rekening lain, dari web, dari aplikasi, atau bank lain termasuk pembayaran melalui aplikasi dana tetap gagal dan bahkan semua akun. Kebetulan saya ada beberapa akun yang saya miliki tetap saja hasilnya nihil.

I want to cancel my adobe subscription, but after I sign in to https://account.adobe.com/plans there is no button for "Manage Plan" button. 

Hi, Why am I being charged every month if I cancelled my account in March already and you confirmed my cancellation by email.  Please refund the amounts you have billed me with in the last 7 months.  I have again requested cancellation of my account plan today just in case.  I expect this is enough to stop the automatic billing.  ThanksIvana

I cancelled my plan 2 days ago and received a cancellation confirmation (Attached). Today I was issued an invoice [invoice number: 3597366913] for 16.4 USD (Attached). I Checked my account and it shows no active plans, and there is no option to manage or cancel anything. Why is this happening and how can I refund my money and ensure this NEVER happens again? 

Hi, I need an Adobe Staff member to manually cancel my Acrobat Pro free trial immediately.My trial is expiring, but when I log into the Adobe Account Portal under "Plans and payment," the dashboard is bugged. It only says "access your apps and services" and completely lacks the "Manage Plan" or cancellation buttons.I have already tried:Logging in via an incognito window. Switching to a completely different web browser. Accessing the portal via a mobile browser. Using the Virtual Assistant Chat (which automatically times out and closes the session before and after linking me to a live representative saying "conversation has ended" before connecting) + a VAC to give me a cancelation link which when clicked on says “We are unable to process your request” Since the user interface is completely broken on Adobe's end and the chat system is failing, I cannot cancel this online. Please have an employee review my account backend and cancel this trial before I am wrongfully billed. Thank you.

Ho acquistato un abbonamento annuale su Amazon , ho inserito il codice e riscattato con successo. Tuttavia Adobe mi chiede ancora di scegliere un piano da acquistare e bloccarmi tutte le app. Ho già provato a fare il log out. Mi dice di inserire un metodo di pagamento valido, ma io ho utilizzato un codice di riscatto

How can Adobe combine my Lightroom redemption codes into ONE subscription?I have been trying to resolve an issue with several Lightroom 2 TB redemption codes through Adobe Support since July 2026. Despite multiple support cases and escalations, there is still no working solution.The problem itself is actually quite simple:I had an older Lightroom 2 TB redemption code, which I redeemed first. This activated a Lightroom subscription.I then purchased two additional Lightroom 2 TB redemption codes. Naturally, I expected these codes to extend the duration of my existing Lightroom subscription.Instead, the two new codes created a second, separate Lightroom subscription with a two-year term.So I now have two Lightroom 2 TB subscriptions running in parallel, even though all I wanted to do was extend the duration of my existing subscription.My specific question to the community, and especially to Adobe, is:How can the subscription periods from the two newer redemption codes be combined with the

Hi, I have recently encountered an issue that when opening the Premiere app, I get an error message claiming that I have reached my device activation limit. I only have two devices activated on my account and I have double checked that many times. Also, the error window does not show which devices are activated. In the activation guide and other troubleshooting guides is visible the list of devices concerning the issue. I feel like I have tried everything I can and still the problem remains the same. Any suggestions on how to proceed?  

Bonjour, il est impossible d'acceder à l'onglet "formule'' pour gérer l'abonnement. J'ai voulu essayé, mais ça ne me convient pas, donc, je veu xrésilier immédiatement avant le premier paiement. Comme par hazare, c'est le seul onglet qui ne fonctionne pas, je vous conseille de me résilier dès réception de ce message, parce que je ne suis pas du genre à en rester là et ça peut aller très loin. Soyer rapide, merci bien.  Ci-joint, tout les creens écrans des onglets qui fonctionnent + l'onglet "formule" qui ne fonctionne pas, à l'appuie. bien Corialement,  Madame RODET et Monsieur Volberg

 Bonjour,Je rencontre actuellement un problème concernant deux essais gratuits souscrits directement auprès d'Adobe : Adobe Acrobat Pro Adobe Acrobat AI Assistant Plus Les deux essais arrivent à échéance le 27 septembre 2026.Je souhaite les résilier avant cette date afin qu'aucun prélèvement ne soit effectué.Or, malgré mes différentes vérifications, la fonctionnalité permettant normalement de sélectionner « Gérer la formule » puis « Résilier votre formule » n'est pas disponible sur mon compte.Ce n'est pas simplement un problème d'affichageJ'ai effectué plusieurs vérifications afin d'écarter un simple problème de navigateur ou d'interface.J'ai notamment vérifié les requêtes effectuées par l'interface Adobe et les informations retournées par les services associés à mes deux abonnements.Pour chacun d'eux, Adobe renvoie notamment les informations suivantes :in_promo_period: trueinvoiced: falserestricted: falsecancel_available: falsemanageable: falseopt_out_self_service_available: falseop

Como cambiar mi contraseña ya que no me acuerdo y un ordenador tiene acceso a mi cuenta y no se quien puede ser

Hello Adobe Stock Support,I am contacting you to request confirmation and proof of the licence for Adobe Stock asset 83348364.According to my Adobe account records, I licensed this image through Adobe Stock on 9 June 2016 at 12:26 AM.I have recently received a copyright infringement claim from COPYTRACK concerning the use of this image. As the image was licensed through Adobe Stock, I need to provide evidence demonstrating that I had a valid licence for its use.Could you please provide written confirmation of the following: That Adobe Stock asset 83348364 was licensed through my Adobe account. The date the asset was licensed (9 June 2016). The type of licence granted and the applicable licence terms. Confirmation that the licence permitted commercial use of the image, if applicable. Any licence certificate, transaction record, invoice or other documentation that I can provide to COPYTRACK as evidence of the licence. If possible, I would appreciate the confirmation being provide

Mi PC sólo soporta el Premiere CS6 y no se como adquirir una licencia para Windows 10 Home.

I am in Israel working for a US church based organization. I am trying to combine multiple files into a single PDF using my Creative Cloud License. (Acrobat version 2026.002.21931). It will not do so - it requests that I update my license - and offers me a price in New Israel Shekels! So obviously it knows I’m here. But it simply will not work.  Does anyone have a suggestion on what to do?  (It knows I am here -- and it is the Sabbath - so event the AI BOT is not working!

Please, I need some advice. I was just debited for my Adobe Lightroom subscription, but I honestly didn’t realize that the subscription was due for renewal. The renewal happened automatically, and I wasn’t expecting the charge.Has anyone here experienced this before and successfully requested a refund from Adobe? If yes, please, how did you go about it, and what exactly did you tell them? I would really appreciate any guidance on the refund process.

Two days before my next monthly subscription was about to be due, I cancelled my subscription. I was later charged for another subscription but when I look at my account, it is saying I still have an account (see attached png). I know I cancelled my subscription, my Adobe account is still there saying my plan is still there and that there will be another subscription debit occurring on October 26 2026! I clicked on the “Manage Plan” button and it shows an error - “An error occurred, please try again”. Thanking you in anticipation of some help on this.

A purchase was made from Adobe but I did not find any account I have an active subscription. Please explain the purchase process on any account made. 

Hello,I made a payment for Adobe Firefly on September 11, 2026, but I still cannot use the service. The payment was successful, but Firefly is not available on my account.I have attached my payment receipt as proof of payment.Could you please check my account and help me activate Firefly?Thank you! 

cancele un plan carísimo que me estaban cobrando y dije que no quería mas , pero hicieron caso omiso a mi decisión y ahora me están cobrando otro plan que no adquirí. y no pienso pagar 

Оформила подписку 19 сентября и на следующий день ее отменила 20 сентября. На сайте было написано, что если отмена произойдет до 7 дней, деньги не спишутся и в письме после отмены на почте тоже ничего про оплату не написали. В итоге 28 сентября происходит оплата 58$. Почему так произошло и как вернуть деньги?[personal information removed by moderator]

Quis actualizar e baixar apps, no App Store e apareceu uma conrança quando coloquei o cartão, recusou, adicionei um outro e ainda assim não foi possível liquidar, o que faço?! 

I read the terms and conditions but I am still confused. That’s because I canceled the AI assistant and was immediately informed that my refund would be processed but when I canceled adobe acrobat, I didn’t get the same notification. Will I receive a refund for that as well? Payment was just taken out for what I assume was a month to month plan, yesterday.

Quero cancelar e quero meu reembolso pageui 2 x [Moved to Account, Payment, & Plan by a moderator］