Questions

My annual plan with monthly renewal started on August 16, 2024 and ends on August 16, 2025.I know the promotional price would end and that's why I went to cancel my Adobe plan on August 12, 2025. By cancelling the plan, the site made the offer to renew for €38.89. I accepted but the site gave an error. The message "the operation could not be performed. Try again." I kept trying and advanced until I activated the mbway app to authorise the payment of €38.89. Then an error message appeared and nothing changed in my Adobe account information. No money was charged on my bank account. On August 13th I went to try again but the information that appears in my Adobe account is wrong. It appears as renewed until August 16, 2026 for €80.61 and no longer let me cancel free of charge. This is an error from the Adobe website, I didn't renew it. If I had renewed the new payment date of my account, it would be August 12. I'm still within the deadline to be able to cancel at no cos

Hi, I sign in to my Mobile LR (Android) with my Adobe account. Adobe account is still active, but it says that my subscription has expired. I have tried the various methods here on Adobe community to re-activate, but have been unsuccessful. Hoping for some assistance. Thanks!

Hello, I recently signed up for Acrobat under the impression that there was a 7-day free trial. However, the full monthly subscription amount was charged to my account immediately. As I had not intended to be billed right away and believed I could cancel within the trial period, I kindly request a refund for this charge. Please let me know if you require any additional details, such as my account information or payment receipt, to process this request. Thank you for your understanding and assistance. Best regards

I have been charged twice a month for two months in a row so 21.34 x 2 for two months, how do I get in contact with customer support to have this either refunded or go towards the cancellation fee? 

I've been trying a number of ways to change the Instagram account linked to my Lightroom community account as the wrong account is connected. I've tried changing in under profile settings but there's no option to change the account linked. I've also tried changing it on the Lightroom community website page but the 'my profile' section doesn't load. As a photographer my Instagram is crucial to the growth of my exposure, so for this not to be working is not only frustrating but limiting for my usage of the platform.

contrate un plan  de dos aplicaciones pero instale photohop e ilustraitor, pero ahora quisiera tener photoshop y premiere, si se puede?? si desintalo ilustraitor puedo tener el otro o solo son esos dos?? alguien sabe algo?? 

Hi guys,  I was charged ~430$ for "buying Adobe" from visa card 3 days ago, though I don't buy it and I don't share my payment method to anyone. Despite the truth that I was hacked, I must pay for this charging but it's really upset. I'm waiting for reply of my bank teller but it seems no hope. Is there any solution so that I can reach to Adobe Support team for further help? I'll be appreciate for your relpy, thanks all and hve a good day!

Hi! I set up my new computer a few days ago, but every time I start Adobe CC, I need to log in again. It tells me, I've reached the device activation limit and it only can be activated on 2 devices simultaneously, so I need to sign out from one of the three which are displayed. Fact is, it's only activated on 2 devices (my old pc and the new one), but somehow it doesn't remember the new one and adds a third ("this device")!?? When I'm signing out from the new pc (middle one in the screenshot below), it seems to work till the next restart of the computer. Can somebody explain to me what happens here and how to fix it? It's really annoying to login everytime. I did already reinstall Adobe CC with the deinstaller-tool (https://helpx.adobe.com/at/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Didn't do the trick. Thanks for help! 

Quiero cancelar mi suscripción, pero al tratar de iniciar sesión, como olvidé mi contraseña, me envía un código de verificación, lo ingreso y cuando me pide que digite una nueva contraseña ups! de casualidad el sitio se cae y no me permite continuar. Lo intenté unas 10 veces y el sitio siempre se cae.  

I had two plans I didn't know were still active and was charged 50 dollars. This is not an insignificant amount of money and I need a refund please.

I started a free trial of Adobe Creative Cloud on July 22, 2025, which was set to end on July 28, 2025. Unfortunately, I forgot to cancel on time, and I was charged AED 230 on July 29, 2025.I immediately cancelled the subscription the same day (July 29), well within Adobe’s 14-day refund policy. I also received a credit memo for AED 223 from Adobe on July 29 confirming the cancellation and refund. However, I have still not received the refund to my account. Could someone please help me with this issue or guide me on how to escalate it? any contact number or mail for UAE Region? Thank you. 

Bonjour. je suis enseignant et je disposais jusqu'à maintenant d'une offre enseignant autour de 400€. Il y a trois jours, j'ai été prélevé de près de 1000€ pour l'abonnement à Adobe. En plus, étant à l'étranger, je n'ai pu contacter aucun support.  J'ai deux problèmes : - d'abord, pour cet abonnement, je n'étais plus défini comme enseignant, la reconnaissance automatique de mon statut n'a pas fonctionné mais je n'ai reçu aucun message pour me prévenir ; et j'ai été facturé comme un client normal mais je ne peux pas / veux pas payer cette somme ! Si je l'avais su j'aurais annulé l'abonnement immédiatement. En plus, je n'ai reçu aucun message me disant que j'allais être prélevé de cette somme. Je me suis désabonné mais comment est-il possible de récupérer cette somme ?- de plus je suis maintenant abonné avec mon université. Donc j'ai deux abonnements dont un est completement inutile et m'a coûté 1000€ ! comment est il possible de me faire rembourser ? Je n'a

I would like to requet a refund for the purchase of GPA.3385-3429-1412-40519 for a total of R$169.99, on August 14, 2025. I already requested a refund through Google, but I was advised to request a refund from you.

Cancel my free trial Cynthia_7850 

Hello, I have an annual plan from 2020 and I want to transform it into a student plan because I have been a student since last year. Can this be done without penalties?

When I signed for the free trial, I accidentally entered 'gmial' instead of 'gmail' in the email address. As a result, I ended up being charged when the trial expired and I cannot access the email associated with the account and have no way of cancelling the subscription. I saw a similar post to this and believe I would need to be connected with the billing team.

Can I combine Photoshop and Illustrator? I only need those two programs, but there was no option to do so. 

Hallo, da leider der Support-Chat gar keine Hilfe war, versuche ich es mal hierüber.   Ich habe aktuell ein Foto-Abo (20GB). Wegen einer großen Reise möchte ich meinen Cloud-Speicher erhöhen für zwei Monate (auf Foto-Abo 1TB). 1. Kann man ein Abo anpassen für nur 2 Monate?   Falls das nicht geht: Mein Foto-Abo 20GB läuft noch bis April. 2. Kann man ein Abo umwandeln, sodass man nicht doppelt zahlt? (Alternative wäre aktuelles Abo kündigen (und weiterzahlen) und ein neues Abo abschließen (und dafür auch zahlen).  Vielen Dank für eure Unterstützung!     [Mod: Moved to the Account, Payment & Plan forum]  

Hello alli have purchased adobe plus... annualynow I bought premiumhow can I have a reimbursement of plus?is it possible? I have iphone 15 plus  ty

I am being charged a cancellation fee of US$99. Such a fee was not clearlty mentioned when I signed up for a monthly subscription plan so I need this cancellaton fee to be waived off. 

Hola, quiero saber como puedo iniciar un reembolso estuve hablando con el asistente virtual pero solo me da vueltas, yo hice la prueba gratuita, la cancele y semanas despues me debitatin la plata igual

Hello… I want to ask, if I buy a redeem code for Adobe Creative Cloud Pro monthly, I noticed that some websites say that an account can’t redeem a code more than twice. Is that true? or is it not an issue? Because here in Egypt, there are people who sell monthly redeem codes that I can use to activate my account as Creative Cloud Pro. Is there no problem if I activate it every month that way? or is there a limit on how many times I can do it on my personal account?

I cant access my ILLUSTRATOR BETA an im PAYING FOR IT!!!

I have been with adobe almost from the start. It has been a slow bleed as I have back out of more and more of the applications I played with. As a former Ad Executive and someone trained in the use of Photo Shop and Illustrator and someone in love with the tools of Acobat I can no longer justify the expense at 73 years olds of playing with these software tools. I know there is cost in developing and improving software in a diffcult time.  I also know pricing  is a blade that cuts both ways. The question is how much genius to use and make these applications sing is being pushed to the edge and off the table. Good luick Adobe I trule hope your make it through these growing pains.    

@ROMARIC_101    check your account, https://account.adobe.comif it still shows a payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html