Questions

I received a message “insufficient credits” for image generation. I restarted myPAID subscription on 7/11/26. Is there a problem with my subscription?

So like this: i accidently paid 32.779 thousand from DANA to adobe cause is an accident subsrciption of 7 days trial and i forgot to non activate it and i dont use adobe anymore after the frist free trial

Dear Adobe Support,I am contacting you regarding recurring charges that have been deducted from my account without my knowledge or clear consent.I only intended to make a one-time purchase. I never knowingly agreed to a recurring monthly subscription or to automatic monthly charges. However, I have been charged 304 MAD every month on the following dates:23 April 2026 – 304 MAD23 May 2026 – 304 MAD23 June 2026 – 304 MAD23 July 2026 – 304 MADI did not realize these charges would continue automatically, and I do not use this service.I kindly request:A refund for these recurring charges.I would appreciate your prompt assistance and a fair resolution to this matter.Thank you,

Is there a way to be notified when the price of the annual CS drops below a certain point-like 500$?Like a wishlist option or something?There was a sale via outside vendors like B&H, but I missed it.I just want to be able to get an email or something when it happens again.I didn’t want to have to learn several open source programs to replace CS, especially since I’m already familiar with CS, but I will, because the price is outrageous for an individual who doesn’t make any money from using it.

Can someone from billing contact me. I canceled the free trial on 7/23 and it looks like it was just the AI assistant. I just cancelled the adobe pro today (7/24), as I didn’t know there were 2 different adobe to cancel. I don’t want to be charged for a month. 

I am trying to help someone at our organization get Adobe Pro set up through GoodStack after his first year expired. When we go to pay it says it is invalid because we already own Pro. When I go through his profile he does not have any plan set and trys to get him to purchase Pro at full price. Any idea why the expired one seems to be lingering and blocking us from signing up from the next plan? GoodStack forum insinuates it is an Adobe issue. 

Hi there,​I am reaching out to request help with canceling my Adobe subscription. I am currently an engineering university student, and unfortunately, my budget is very tight right now. I can no longer afford the monthly payments.​When I tried to cancel my plan online, I received a prompt stating that I need to pay a $101 early cancellation fee. I honestly wasn't aware that my subscription was an annual contract billed monthly, and as a student, I simply cannot afford to pay this penalty.​Could you please help me cancel my subscription and waive this cancellation fee as a one-time exception? I would really appreciate your understanding and assistance with this matter.​Thank you so much for your time and help.​Best regards,

Favor de reintegar el cargo a mi tarjeta pues, ya no requiero el servicio, lo anterior pues ya me retiré por jubilación  del trabajo en la Secretaría de Educación Pública. AB05405202719 a nombre de Ildefonso Panamá torres. servicio. https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjb21tX29yZGVyLWNvbmZpcm1lZC1pbmRpdmlkdWFsIiwiZW1haWxBZGRyZXNzIjoiaXBhbmFtYXQyM0BnbWFpbC5jb20iLCJyZXF1ZXN0SWQiOiJkNmE1MDAyYS1hYzI4LTQzODctOGFlYy1kMGYxOTk2MDZhMTMiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL2FjY291bnRfb3JkZXJzX2VzIiwibGFiZWwiOiIxOCIsImxvY2FsZSI6ImVzX0VTIn0.gJwc6koUSCFbHoVxMNwu0PJ6JBDVb0QvQFWCuE9MuvQ76EJ0M0F53aJ-Cv9iEO63sA8EEczqGAB2xfP1-XjQUQIldefonso Panamá Torres 

I would like to get refund. 

Hello,My account is locked because of a payment issue.Adobe only allows me to update my payment method, but I do not want to add another card because it will automatically charge me.I simply want to cancel my Creative Cloud Pro and Adobe Stock subscriptions.Could an Adobe employee please contact me via private message and cancel these subscriptions manually?Thank you.

Today the same thing has happened to me. I chose for a free trial but when I activated the autopay it immediately debited 790rs. Please look into the matter ASAP and generate a refund. 

Hello,I accidentally forgot to cancel my free trial, and I was charged US$33.99 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan (or I will cancel it immediately) and would like to kindly request a refund for this charge.I have been using Adobe on a trial basis only and would greatly appreciate your understanding and assistance. If possible, please process a refund for the US$33.99 payment.Thank you for your time, and I look forward to your response.

bought Acrobat Pro 2020 thru 1 time purchase supposed no expiration date. in May my Acrobat Pro 2020 not working after I reinstalled the software again, keep showing “ reach maximum computer use” but I only use on 1 same computer but also asked me deactivate other computer or key in new license #. as I said only use 1 same computer.now  Acrobat Pro 2020 block all usage. I can’t use it. Can you please help?  

 Hello, i had a billing issue due to my previous credit card. Then i changed my credit card and even though the payment was successful i still get the 'billing issue' problem and i cannot look at anything else in plans page without solving this problem. 

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

Hello, I purchased Adobe Firefly Pro (Order Number: AD04779507270CIN). My payment of ₹1,596.54 has already been successfully charged, but my Firefly Pro subscription is still not active. I have waited for a long time and still do not have Pro access. Please activate my subscription immediately or provide a refund if activation is not possible.अपने साथ ये जानकारी तैयार रखना:Adobe ID:<Removed by Moderator> Order Number: AD04779507270CIN Payment amount: ₹1,596.54 Payment date (अगर बैंक स्टेटमेंट में दिख रही हो) पेमेंट का स्क्रीनशॉट

Hello everyone,I'm trying to subscribe to Adobe Firefly Pro Plus, but I can't complete the payment.The error I receive is:"Your payment couldn't be processed. Please check your payment details. If the problem persists, try another payment method or contact your bank."The problem is that my bank confirms they never receive any payment authorization request from Adobe.Here is what I have already checked:My credit card information is correct.It is a valid İş Bankası (Türkiye İş Bankası) Visa credit card.International online payments are enabled.I have successfully used this card internationally before.I entered all card details manually (not autofill).I tried different browsers and devices.My bank confirmed there is no declined transaction on their side.It seems that Adobe rejects my card before the payment request reaches the bank.Has anyone experienced the same issue, especially from Turkey? Is there any solution or something I should check?Thank you!

Abonnent für 1 € gekauft drei Monate gültig adope lässt es nicht einlösen wie gehe ich weiter vor

I canceled my free trial but still got charged for 2 months consecutively. I need refund on these charges, I have proof of cancelling the service during trial period

Okay, I am maybe panicking a little here.Hey guys, long story short, I cancelled my Photography 20 GB plan. Then I went and deleted the account altogether because I was being charged for an account I didn't realize was still active, and had another account as well, etc. Then I changed my mind and retrieved the account because it was under my business email and I wanted to keep using that. So I went to change from the photography 20 GB plan to the regular Lightroom 1 TB plan. But when I went to purchase the Lightroom Plan it was blocked because I "already owned that plan", aka the 20 GB, even though the prices are totally different. So I thought I could just reactivate the 20 GB plan, then change plans to the Lightroom 1 TB plan, but it wouldn't reactivate the 20 GB and there wasn't any options available now to change plans. Now I don't even have an option to reactivate the 20 GB plan and I still can't buy the Lightroom 1 TB. I think it might be because cancelling the plan, deleting the

Sziasztok! 4.-én lemondtam az előfizetést, akkor most miért jött számlázási problémáról sms?Nem értem, azóta nem is használtam, nem akarom akarom kifizetni. Köszönöm a segítséget!

Dallo scorso mese di giugno ricevo via mail una notifica di mancato pagamento (una volta la settimana) di 18,59€ per un abbonamento che non ho mai usato. Cosa devo fare per annullare l'iscrizione? 

Hello Adobe Support,I purchased an Adobe Acrobat Pro subscription and made the payment on July 17.However, I noticed that my account was charged again on July 18 for 717 TRY. It appears that I have been charged twice for the same subscription.Could you please check my account and confirm why I was charged twice? If this is a duplicate payment, I would appreciate a refund for the extra charge.Thank you for your assistance. I look forward to your response.Best regards,

As described in the help center for your, if you cancel your subscription after 14 days after subscription, you will get a refund of 50%. I rarely use Adobe Acrobat, so I don’t need a subscription for one year, so I wanted to canel it within the 14 days. But unfortunately, I could not adminster my subscription, so I could cancel it. It says, that I need to wait, until I can administer it. Now, on the 15th day, I can adminster it. That is not fair. 

Steps to reproduce:1. Sign in to Adobe Firefly (firefly.adobe.com) with my Adobe ID.2. Navigate to Generate image or Boards.3. Immediately see the "Not available in your region" error screen (screenshot   attached), even though I am physically located in and connecting from the   United States.Expected result: Access to Firefly, since I am currently a US-based user.Actual result: Full block with the region-unavailability message.Additional context: I contacted Adobe chat support first, and the virtualassistant indicated there was no active plan linked to my account andsuggested signing in with a different email if I had one — which suggeststhis may not be a simple region-detection bug, but possibly tied to myaccount's original country of registration (Russia), from before I relocatedto the US. I would like to request a review of my account and, if possible,an update to reflect my current country (United States), so I can accessFirefly and purchase a plan.