Questions

Hi everyone,I'm hoping to get some advice or just see if anyone else has experienced this nightmare. I'm in a battle that has been going on for almost two months with Adobe Support over a subscription refund of about $400 USD.Here's the timeline of my frustration:Day 1 (Mid-June): I canceled my annual Creative Cloud subscription. I received the confirmation email stating a refund would be processed. Simple enough, right?Day 7: The money never arrived. I contact support, and they tell me the refund was "declined by my bank."Day 8: I go to my bank in-person. They check their records and confirm they NEVER received any incoming transaction from Adobe, so it was impossible for them to have declined it.Day 10-20: I get back to Adobe support multiple times. Each time, I'm connected with a different agent who tells me the refund has been "re-initiated" and that I need to wait 10-12 business days. The money never arrives. It's a broken record.Day 25

How do you contact a real person at ADOBE. Customer Care is awful. I  took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

This will get a bit confusing now, but I still hope, someone with the adobe team still understands and could help. I used to have an ID under <Removed by Moderator>. Corporate decided to make new mail adresses <Removed by Moderator>. instead of changing the ID-email linked to the original license, they removed my cloud license from <Removed by Moderator>, created a new account under <Removed by Moderator> and added a license there.result from this: no access to old files, that were stored with the account on <Removed by Moderator>, but adobe portfolio still was available on the personal account under <Removed by Moderator>at now, i eventually managed to get a license onto my adress<Removed by Moderator>.at again. result: access to files possible again! so far, so good. problem now: when i changed the ID adress of that account to <Removed by Moderator>(as it should have happened right in the beginning) i did not see my pages on https://por

Hi As stated at the bottom of website, invoices that are no longer accessible through a customer account can be provided by Adobe Customer Service.I need copies of my invoices dated prior to January 31, 2023. These invoices are no longer visible or available for download in my account.I contacted customer support, but the agent left the chat before resolving the case. Perhaps I could email someone instead.Best regards,Raf

Deseo cancelar mi suscepcion,ya que no es la que yo deseaba help

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I can't cancel the plan. I've been trying to for weeks, and this has happened to many people, the cancel page won't load. So extremely unprofessional of adobe to do this and steal money from customers. Someone please help me cancel. 

So i have been trying to cancel my sub as the site wont work, i contacted an agent via chat but he seem to just leave me.  

Hello Adobe Team Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund. My Adobe account email is <Removed by Moderator> Thank you in advance for your help. Kind regards,Leila

Hi,I’ve had the full creative cloud pro for years and finally realised I use maybe a handful of apps so I wanted to see if there was any way of bringing my monthly price down and losing some of the apps I never use.I’ve looked at the comparisons between CC Pro and Standard but it doesn’t mention some of the apps I use daily.I’m looking for a package that has PremiereMedia EncoderAdobe PodcastAdobe Fonts AcrobatAuditionAdobe Express. Can anyone confirm for me that I still get access to all the above on the CC Standard plan? Or can suggest a better package? ThanksNeil 

I desperately need to cancel my plan but cannot without a large charge. I tried changing my plan to the cheapest option for the remainder of my year commitment but in doing that, it started my "year" over. Can I please get my plan canceled immediately without additional charges.  

Hi, this is Angelica.I got charge for the services that supposed to be free for 14 days days. And today I had a 2 deductions on my account one is $9.44 and $40.94. I only use the adobe app once and now I got charge for $50. I need a refund for something that I don’t use often. Thank you

Hi, I signed up for a free trial back in December ‘25 and promptly cancelled it when I realised I would never use it. The cancellation email came through on 18th December and I thought nothing of it.  January came and I was charged the $49 odd dollars for the monthly fee. I was busy and didn’t follow it up. Thinking it would just be the one charge, whatever. I have just been charged again. I have searched high and low for a phone number, email address, something that can lead me to a human to find out why I am being charged on an account I had cancelled.  I have since logged into my account and seen that it was active. I didn’t reactivate the account whatsoever.  Where do I go to for assistance? Even the forums here don’t seem to give answers. I’m sorry I even signed up to Adobe now. 

Como exijo mi devolucion tras la prueba gratuita me descontaron mucho dinero y no uso la app

i created an new account and and payed with my creditcard. By accident i created an non existing e-mail by combining my mail adresses.  Because i can't verify that e-mail adress i can't change it. What can i do?

I recently moved from the US and I tried to convert my Adobe account to India. I had a Creative Cloud Photography account and I wanted to convert it to just a Lightroom account in India. The price for Lightroom 1TB account is INR 382.32/mo. The virtual assistants keeps on telling that it's INR 811/mo. And I am like, nope I can see it's 382.32/mo. Then one of the virtual assistant went ahead and cancelled my existing US-based account stating that they will honor the price that is listed on the website and I can go ahead and buy the plan for 382.32. Everytime I click on buy now, it takes me to a webpage which says "Something is wrong, to buy the product over phone, contact xyz" when I call the number it rings and no one picks up. A horrible experience.    Then later another virtual assistant says the 382.32/mo price I am seeing is a "technical glitch". I mean really? That's the excuse?? Technical glitch across the board for days. What is this extortion procedure??   

Weder auf Amazon noch in den Untiefen der Adobe Hilfeseiten findet man einen Hinweis wie lange eine Prepaid Aktivierungscode gültig ist. Wenn man den heute kaufen würde - bis zu welchem Zeitpunkt ist er gültig, oder verfällt der Aktivierungscode nie? https://www.amazon.de/Adobe-Lightroom-KI-unterstützte-Bildbearbeitung-Aktivierungscode/dp/B0FFWM4GLF/ref=sr_1_7?crid=2LHAOQYDR27A0&dib=eyJ2IjoiMSJ9.-xaVVSaTDSlqlCJktQalz3SiQQDl1au3exToXw6XSkEhIdI2DIM0GwUeAJ_FdNQvXAecNoPO40x8Ct-FgODhOYVE8cHet0RmKrdTsxAj6fcEudk5ho-CSwalCO9NiDAYhusa-4ocgvTNfpym8eK_3Qa7EXxK4w8vgJRu0rxcn7CtQMhVCIlk8Ea4DYMFWTGKJXiYkoGLAWF-SB4O-60gRnAbU1KO10QEEWKLxqYTO2o.LocDN2Ka0ajuQYOEVdEbJjNBErd1fW1BQHVpbPaseec&dib_tag=se&keywords=adobe+foto+prepaid&qid=1763717968&sprefix=Adobe+fot%2Caps%2C242&sr=8-7

Buenos díasMe están realizando las facturas con unos datos erroneos, y no encuentro la manera de poder camibarlos.La IA que teneis para resolver los problemas no me pasa con ningún agente, y me da una solución que no puedo utilizar.El nombre de la empresa a la que tiene que ir la factura no lo puedo poner, ya que coge los datos de facturación de la tarjeta, en lugar de los de la empresa. ¿Podéis poneros en contacto conmigo?Un saludo Rodrigo Casas

Hallo zusammen,ich habe einFoto-Abo (20 GB) im Abo (Nächste Zahlung am 27. Okt. 2025)nun habe ich mir beim Primeday ein 1 Jahres Prepaid Abo für:Creative Cloud Foto-Abo mit 1 TBgekauft und leider zu spät gemerkt, dass ich nicht das gleiche gekauft habe wie ich schon hatte. Ich habe nun das Creative Cloud Foto-Abo mit 1 TBaktiviert und zwei Abos gleichzeitig. Ist es irgendwie möglich, dass das 1 Jahres Creative Cloud Foto-Abo mit 1 TBauf das Foto-Abo (20 GB)angerechnet wird? Gruß

Ich habe ein bei Adobe bestehendes Jahres Foto-Abo mit 20GB was noch eine gewisse Restlaufzeit hat. Ich würde jetzt gerne von den Blackfriday Angeboten bei Amazon profitieren und mir ein Jahresabo kaufen. Kann ich das dann an das bestehende Abo dranhängen?

Good afternoon, I'm here asking for help since i cant use any cards to renew my subscriptionRecently, I had to delete the card that was paying for the subscription.Whenever I try to insert the data, none of them work: be it VISA, Mastercard...Can anyone help me?Should i make a new account with a different card?I'll be waiting for a asnwer.Thank you, Luis

기존에 플랜은 11월 17일에 39050원 결제되었고11월 21일에 포토그래피 플랜으로 변경했다가 블랙프라이데이 플랜으로 변경해서결론적으로 17일 39050원 + 21일 26400원 + 21일 39050원이 결제되었는데17일 39050원 결제건과 21일 26400원 결제건은 언제 환불되는지 알려주세요

This is my personal Adobe account that I purchased. Initially, I was using the trial version, but it has now expired. While using the apps, I keep encountering issues: I cannot sign in to use AI features in Acrobat, I have limited access to Photoshop, and I cannot use Generative Fill.Additionally, two payments are being deducted from my account each month. I want to access my plans to understand why this is happening and why I have limited access to the apps. However, every time I go to the Plans page, it does not load and shows "No data available."This is a multinational, widely used software company, and I should not encounter these problems. Please fix this immediately.

Cancelei o Plano da Adobe e, para meu espanto, recebo o email de cobrança e atualização de forma de pagamento.Com um sistema assim, com com valores que não param de aumentar e com esta falta de ética, não tem forma de continuar. Alguém me pode ajudar com esta questão, por favor? Muito obrigada Diana M.