Questions

Hello! I want to cancel my subscription, but my account shows an error with my payment details and I can't access my plan management. The cancel button is unavailable. I don't plan to update my payment details, what should I do?Thank you!

Did you find out how you got charged? 

Hola, necesito cambiar mi plan de Creative Cloud a uno más económico, y al seleccionarlo me indica error. Necesito cambiarlo de manera urgente. Alguien sabe? Gracias.   [Mod: Moved to the appropriate Account, Payment & Plan forum]  

Hello, I Just saw that Adobe took payment (36 Eur) from my credit card. I want my money back because I do not use additional photos. I only used the free version and when I canceled my membership it was said that my money will be returned. I want to ask what should I do? Best wishes Kamilė Džiaugytė

Buenas noches, disculpe lo que pasa es que quiero solicitar mi rembolso, es que pasaron los 7 días de prueba gratis y ya no alcance a cancelar la suscripción porque en realidad no la voy a utilizar, sñentonces la cancele hoy el mero día que me hizo el cargo a mi tarjeta por 299.01 le pido de favor que me me haga el rembolso, cuánto tarda?

Hello, I need help to delete/end an active subscription which is linked to my personal payment card but under a mail/account that I do no longer have access to - and hence cannot log into since password reset goes to that mail. Please assist. Many thanks

Hello,For unknown reasons I recieved 2 billings on 5th of may. The amount of these 2 bills are way higher than usual.Currently I only own the following subscriptions:- Photography membership- Premiere Pro MembershipThese memberships have always been billed on a monthly base of 17 and 18th of the month with a total of around €39. I have not taken any other memberships since these 2Now where did this billing of 5th may come from and why did I suddenly pay over 100 euros for it?

Appears my credit card has been charged 2 different amounts each month but I can't find that I'm paying for anything different and should only have the one charge. Who can I reach out to? 

Hi there, I recently cancelled Adobe before the 14 days. Instead of giving me a refund like they said they would money was taken from my account.Now one thing is when I bought the After Effects they did not charge my account originally I'm a little confused on why they took money from my account now instead of doing that beforeBecause right now they just stole money when they said you'd get refunded before the 14 days are up (in which, I cancelled before so my money in my account should've stayed the same since it was never taken out)

Hello! I am graduating this summer, but would like to get an Adobe subscription. I know that I can get a student account with my SurfSpot account, but I am wondering if I can still login after I graduated. Or can I still use it because it's a year subscription?

<removed-kglad> HelloI'm from Ukraine. My wife and I and three small children (7 months, 2 years old and 7 years old) left from the horror of the war and went into the unknown. But even in this difficult time, I need to work. And your resource now could help me a lot. In Ukraine I had an agency   Linnikov.agency  website [Link disabled by Mod]   But now everything is stopped and I took only one computer with me and try to work on it. I will ask for your help to give me free access to your resources, it would be an invaluable service at this time for me and my family. I need all Addobe programs as well as access to https://stock.adobe.com/ My nickname is [Personal information removed by Mod] Sincerely, Dmytro                  

ich brauche hilfe wie ich den code wieder wieder neu herstellen kann  weil es kommt jetzt immer wurde schon eingelöst 

Ich habe vergessen, mein Probeabo zu kündigen. Dadurch hat automatisch ein ein Jähriges Abonement begonnen, welches ich nicht brauche. Für eine vorzeitige Kündigung will Adobe 140 Euro. Dürfen die das? kann ich was dagegen tun?

Hola comunidad! Soy de Argentina, y necesito ayuda con mi facturación. Ya que todos los meses, me cobran doble pero con diferentes numeros de comprobantes, y quisiera saber si se puede cancelar una. Quisiera saber cuántas suscripciones tengo activas asociadas a mis correos. Y si hay dos cuentas activas, cancelar una obviamente.

On April 15, I received an email that the membership is changing and that I can choose to pay monthly or pay annually. By default it is set to pay monthly. Paying annually seemed convenient, so I wanted to start indicating this in my account. However, when I click on change membership and then at the appropriate selection "Agree and take membership" I keep getting the error message that membership cannot be changed. How can this be resolved, as the change must be transmitted by 15-05-2025. I cannot find anywhere else how to contact Adobe about this.

 환불 안된거면 어떻게 해야하는지 알려주세요..;-;이미 쓰고있는 계정이 있는데 결제가 되었길래.. 

Hello, has anyone experienced a similar issue with an Adobe Stock subscription and managed to resolve it?  I wanted to buy the Adobe Creative Cloud + Adobe Stock subscription and pay upfront without the free month trial. Since there was no such option on the website, I contacted a support agent via chat. He told me it’s possible and asked for my card details. I gave him, and he charged me €885.17. Everything worked fine for a few hours – I had access to both subscriptions.A few hours later, I got a notification from my bank about an attempt to charge an additional €442.65. I was surprised and contacted support again to ask why they were trying to charge my card again. That’s when I found out that they couldn’t see the €885.17 payment on their end – they only saw a payment of €442.52 for Adobe Creative Cloud 😞 So what happened to the rest of the money? Nobody knows. The bank has already processed the payment, I have the confirmation, and the amount of €885.17 has defin

I can't cancel this even when signed in. Oh well, I'll just have to block Adobe. Awful customer care.

can someone tell me how to get to customer service? I was charged almost $40 for a program i didn't buy and can't find help!!!!

Guten Tag,ich habe versucht ein Adobe-Produkt zu nutzen innerhalb eines 7-tägigen Probeabos. Leider hat das nicht geklappt - dachte ich - ich habe auch keine Bestätigungsemail oder ähnliches bekommen. In meinem Account finde ich auch keine Rechnung oder ein Abo, das ich kündigen könnte, aber nach dem die 7 Tage abgalufen wurde, wurde mir das Geld abgebucht - sogar zwei mal, weil ich es mehrmals probiert habe, weil es nicht geklappt hat.Wie komme ich da wieder raus und im besten Fall auch mein Geld zurück?Danke,Peter 

Quería emplear a usar su editor de pdf y probar cómo era, me suscribí, según yo por un mes, nada más. No pude usar el producto porque decía que se actualizaba durante dos días y nunca pude usar el producto. Quise cancelar en ese momento y me salía que debía de pagar más de 100 dólares por anulación. Es decir, no pude ni usar el producto, se usó un par de días y al parecer se oculta la información en letras pequeñas que si cancelas debes pagar un monto exhorbitante.  Sigo intentando comunicarme con un agente y nada. Ya se cobraron la primera cuota con el paso de días de insistencias, me parece un estilo de estaba a sus consumidores. Me gustaría saber dónde está algo pareceido a su libro de reclamación. Pasaré a anular los pagos de este servidor, necesito una solución urgente. 

Alguno de ustedes conoce cuándo recibiré mi reembolso una vez que ya he cancelado mi pedido (he de mencionar que lo hice dentro del plazo que adobe menciona, antes de cumplir 14 días)

Refund, had free trail and i didnt know/forgot it and now i have a YEARLY subscibsion??? never used the programm once after this payment started.... didnt know. pls help me get refund. i dont have this money 

Hello everyone,A few weeks ago I activated the free trial of Adobe Photoshop (annual plan, paid monthly). I used it only once or twice during the 7‑day trial and then forgot to cancel before it expired.Invoice date: April 18, 2025Charge date: April 25, 2025According to Adobe’s refund policy, I’m eligible to request a refund until May 9, 2025 (within 14 days of the charge). However, when I check my transaction history, I only see the charge—no refund is pending.What I need:1. A full refund of the April 25, 2025 charge.2. Immediate cancellation of my monthly subscription without requiring prepayment for the rest of the year.Has anyone here (users or Adobe agents) been through a similar situation or know how I can escalate this to a live agent? Any advice would be greatly appreciated.Thanks in advance!

Why Adobe don't let us to cancel trial. Keep asking for payment....Why? Whe there is no single click unsubscription or automated method after trial ends, to automatically deactivate if user dosent want to stay?