Questions

"I am trying to cancel my Premiere plan, but the system has grayed out my cancellation button due to a payment issue. Please cancel this subscription on your end manually.

Hi you keep charging my wise debit card £9.98. Please refund me my money, you have no permission to charge my card when I unsubscribed. Please Cancel my subscription and Refund the amount above you charged. Transaction detailsAuthorised viaSaved detailsTransaction number#3938663331Recurring paymentWhen18 June 2026 at 12:08WhereOnlineWhich card8993MerchantADOBE *ADOBENoteAttachment 

I tried to upgrade my subscription plan. The payment was successfully charged from my account, but my plan did not change. I also did not receive any confirmation email or invoice.I already contacted support through chat but did not receive any help.Could you please tell me where I can contact someone in writing regarding this issue?

Ya tengo todo al día, pero no me ha llegado nada y la tarjeta es la correcta y me avisaron sobre el reembolso pero nada que llega

Hello, I am a student attending university. While looking into converting photos into PDFs, I learned about an app called Adobe Scan and used it, realizing that I could use it for free for 7 days. I made a payment for a 7-day experience, but I accidentally paid for a year's worth. That amount is too much of a burden for me, a college student. It's shameless, but how can I not get a refund?

Bonsoir suite à des problèmes de vie grave je n’ai pas vraiment prêté attention à mes abonnements ;j’ai l’impression d’être trop facturé comme un « doublon» (je peux me tromper j’ai un trouble anxieux généralisé) je ne conteste pas les avoir souscrit je souhaite simplement régler à l’amiable mes arrières de paiement j’essaye de changer de mode de paiement pour ma formule je n’y arrive pas  quelqu’un peut-il me renseigner ?merci d’avance  

I need a refund as I cancelled my plan and do not need it for the whole year

I got a trial for Adobe Acrobat Pro and I did cancel it prior any charge applied. Nevertheless, Adobe continued to charge me with the IA Assistant services. It has been impossible for me to contact Adobe to request the refund of 2 months incorrectly charged: I’m continuously sent to the Community, to a useless IA chat or to Q&As. This is a terrible customer service. Extremely disappointed.

why adobe illustrator showing billing issue even after credited money?!! WHY IT’S HAPPENING LIKE THIS???!!!!!

buenas, tengo una duda....... adquiri photoshop y me dieron la prueba de 7 dias...... y en el mensaje del correo me dijeron que no me cobraron nada, que recien el cobro se haria a partir del dia 27 (luego de los dias de prueba) pero verifique mi cuenta de banco y si me debitaron el dinero..... alguien tuvo este caso?

Estou tentando por dias cancelar minha assinatura sem sucesso.. é inacreditável como para cancelarmos um serviço encontramos tantas dificuldades.. já tentei de tudo e não aparece opção de cancelamento.. QUERO CANCELAR HJ PQ NAO USO MAIS.. ESSE É UM DIREITO MEU.. SE NAO CANCELAREM VOU ACIONAR JUDICIALMENTE A EMPRESA

Deseo cancelar mi suscripción porque yo intente cancelarla antes de finalizar la prueba gratuita de una semana y se me cobro automáticamente a la tarjeta y no me parece justo 

Automatycznie przedluzono mi substrykcje a po anulowaniu dodatkowo potracono 109 euro.prosze o zwrot. Nie chce juz korzystac z programu i dlatego  zrezygnowalem z substrykcji

Just received message on LR homepage that the price is increasing from £4.99 to £6.99 on 11/06/26.Well today is already the 17/06/26, and I currently pay £4.49 via Google Play.Does anybody know what is going on, as a 56% price increase is a bit too much to bear!

I’m wondering if this email source is legit, as it is strange. Name of the person is E. S. (won’t display it in here)Works on Business Development Sales Representative IT-ES  Adobe Business Direct

I received an email from Adobe that says I can download Freelance, Business, and Stuff from Hoodzpah Design, free for a limited time. The “Redeem now” link does not work. I contacted Adobe support directly and they were unable to even understand what I was talking about. They referred me to this forum instead of helping directly.Here is the link itself. 

Is it possible to get a refund on my adobe acrobat pro subscription?My free trial ran out just today and I got charged £30, for the life of my I can’t find where I can submit a ticket with this kind of issue.I cancelled my subscription as soon as I noticed the payment on my banking app.

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

I have just opened my creative cloud realised that my creative cloud system has been disabled as there is no subscription, although I have paid for the free 4 months and then will be billed yearly  

I subscribed twice monthly credit, I wanted to unscrib one of them, but everytime it is saying “an error occur, please try again”. those subscription are renewed monthly, not annual. Someone knows why? Thanks

I have a charge for acrobat pro on my bank statement. When I searched the invoice through Adobe it comes up with my email, but when I log in it says there is no active plans. How do I stop getting charged?Through my adobe account, it shows the last active billing was on 4/22/25. How do I get my refund for the last year of being overcharged?

Hello, I thought I cancelled my free plan correctly but I did not. I received an invoice today of the monthly payment but I haven’t used the service since the end of the free trial. I know there is the 14 days policy and I would like to get reinbursed (I cancelled the plan after seeing the invoice). I tried to search everywhere in the website and through the chatbot but I did not mange. Can an operator please help me withb the refund? Thank you.

Hi, I see in my bank account two subscriptions running from Adobe and I don't know how to cancel it, when I'm clicking on manage subscription it opens in Google Play store, but they are no subscriptions from Adobe there.

i am unable to buy plan with a free trial, i have attached my 2 card with it, which has a good balance in it but when i attached the card and subscribe to the plan it shows you have a card issue, contact the card issuer, kindly reslove this issue i want to purchase but with free trial.

Eu ja tinha o plano completo da Adobe, mas acabo vencendo a minha assinatura e tive que renovar com outro cartao. E quando fui atualizar as informaçoes do cartao, automaticamente foi efetuado a compra do plano completo da Adobe, sendo que, eu queria apenas o plano de fotografia! E agora eu quero fazer o reembolso da compra que eu fiz porem nao estou conseguindo. Alguem pode me ajudar??