Questions

Why I cannot upgrade to annual plan >? I tried 3 times and it is not changing

Dear Adobe, I was charged by Adobe a monthly fee which I did not authorise since I do not have an active membership. I finally decided to stop my visa card - in a last attempt to stop the payments. I do request reimbursement of the last years subscription. Kind regards

Na een schone pc installatie kan Adobe Premiere Elements 2025 niet meer geactiveert worden> Melding dat de code al gebruikt is, terwijl in het account overzicht maar een apparaat vermeld staat.

I want to know why I was still charged for a subscription that I cancelled 

I thought it was supposed to be a one-week free trial, but I just got charged for a whole month. It’s really frustrating because it said “free trial” and I didn’t expect to pay anything yet. Can you refund me and explain what happened?

Hola, necesito una devolución del pago que se realizó por un año, es un dinero destinado a medicinas  y lo necesito

2월 구독 취소는 진행하였는데 환불 관련한 내용이 없네요.전혀 사용하지 않았고 아직 결제 후 15일이 안지났는데 환불처리 부탁드립니다.

I canceled my plan before the free trials ends but I was still charged about $22. Can you please refund?

Last year I decided to try substance painter for free as a student. I provided necessary data, and everything went ok until today…I received mail that i need to provide payment method. I can't cancel the plan nor delete the account. I thought that after 1 year the acces to 3D Substance would just stop. So what are my options here? I dont want to pay annual fee... I still have a valid student id, can i renew the free acces? 

I am using two Adobe plans: one Photography Plan and one Creative Cloud Pro plan.I use my plans on two different devices: a laptop and an iMac. I do not use them at the same time. When I start using one device, I always log out from the other.However, Adobe keeps sending security warnings and forces password resets for both plan users.Even though the usage is not simultaneous, we continue to receive these warnings.How can we prevent this issue?

I use my Adobe suite on my Mac studio and on my MacBook Air. There are times whenever I have both in my home office, and I may be running InDesign on my MacBook Air and Illustrator on my Mac studio. Apparently, Adobe thinks I am abusing the system or that I have multiple users even though it’s me, my same login, and it’s only the two computers that I’m allowed to utilize. I’ve worked this way for Years, but it seems like something has changed the last several months and I’m no longer able to do this??? Are they saying that I literally can’t be using one program on my laptop and have another Adobe program open on my studio?

Yo me suscripción hace un año y me di de baja, ahora me quitan dinero de mes a mes y yo no uso la aplicación 

i was offered a free trial, but had no intention of using it after the free trial ended. the last day i was shocked to see it renewed without a reminder or warning, though it said before that they would. i ended up never using it, even during the free trial. i want my money back!!

Do you tell everyone here how you continue to bill people even if they decided to opt out of buying your software? Even if it was in your thirty day windows? Do you tell them how you continually harass their cash ap card and any money that gets put on you'll make sure and take it... Basically trying to steal from your consumers... do you tell them rhst?

Hi, the question kinda says it - I checked the availability two weeks ago and Creative cloud was supported for individuals in B&H, I wanted to see the pricing details today and I got the message saying it's not supported anymore.I tried to follow the link to the resellers page but it was broken - is it going to be updated?? Is it alright if I go to another country's adobe page and buy the license, even though I'm not based there? I'm not sure.

I cancelled my Adobe Illustrator free trial before the trial period ended, and I even received a cancellation confirmation email (screenshot attached). However, despite this cancellation, my account was charged on 4 September. Could you please help me resolve this issue and get a refund?I have proof of the cancellation email, so I believe this payment was made in error. Thank you for your assistance. Best regards,  

I would like guidance as to how I cancel one of my two adobe accounts, as I would like to consolidate the number of log in parameters. Thanks, Mark.

新クレジットカードが、登録できない

Vor ca. 4 Wochen ging bei mir beim Starten von InDesign zum ersten Mal ein Fenster auf, dass mich darauf hinwies, dass mein Account von mehr als einer Person benutzt wird. Ich habe ein Ein-Personen-Abo, darf es aber auf zwei PCs gleichzeitig nutzen. In dem Fenster stand, dass ich mein Passwort ändern soll, andernfalls würde es von Adobe geändert.Der Chat mit einem Mitarbeiter ergab, dass ich tatsächlich ein Abo für zwei PCs gleichzeitig habe (schön, wenn man es auch noch bestätigt bekommt) und dass ich das Passwort ändern sollte, sowie einen ggf. 3. PC aus der Liste der erlaubten Geräte entfernen soll. Es gab keinen 3. PC, ich sollte dennoch alle Geräte aus der Liste entfernen. Das habe ich auch getan und das Passwort geändert – doch nun taucht die Meldung wieder auf.Früher konnte man in einem Fenster, wenn dort 3 PCs angezeigt wurden (meine Chefin nutzte manchmal noch die Programme, macht sie aber nicht mehr), einfach ein Gerät deaktivieren. Nun scheint das nicht mehr zu gehen bzw. wi

I have a Creative Cloud subscription and the price suddenly changed in September without any notice or anything. I didn't really think anything of it and continued to pay. But I recently dropped out of school so I can't work as a student anymore and I can't afford a subscription. Neither can I afford the cancelation fee. The little money I had on my card has been withheld today and I really need it back but I can't find how to ask for a refund. Please help. I'm unemployed and I really need that money back

i was offered a free trial, i submitted but had to intention to keep it after the trial period.the last day i was surprised to see it renewed without a reminder, though it said before they would. the payment was failed due to insufficient balance. and now i cannot cancel it on the website. i want to cancel it not renew it. i am not willing to pay anything. 

I changed my Adobe Acrobat Pro plan to Incopy, and my AI assistant for Acrobat to Lightroom. I was supposed to get refund for the 4 plans since I cancelled them. So far, I only received the refund for the Incopy, AI Assistant, and Lightroom. I keep telling them that they haven’t refunded my Adobe Acrobat Pro which is amounting to 314 pesos, but they insist that they did. And when i tell the to enumerate the plans that they refunded, they keep telling me they refunded  AI Assistant for Acrobat for PHP 94.42 (84.30 + 10.12 tax) For InCopy its PHP 314.72 (281.00 + 33.72 tax) and for Lightroom plan with 1TB its  PHP 377.44 (337.00 + 40.44 tax. But I am asking for the ADOBE ACROBAT PRO which is also PHP 314.72. Can someone help me with this?

I have Adobe All Apps and I’m close to the end of my first year on the annual plan. I can’t find out what the monthly subscription fee will be in my second year. Anyone know where I can find this info? Thanks.

I have an subsription for Nano Banana on Artlist. But when i want to use it in PS i got this messages. A lot of credtis to use.  I think i need to link my NB account to PH. But how to do it? 

I keep getting charged for a subscription that I have to cancel through the app store. When I go to my app store subscriptions, all of my adobe subscriptions are canceled. But when I go to delete my account, it is saying I have to do it through the app store and cancel my subscription. My subscription has been canceled already and I am still getting charged! I don't know what to do and I just want to stop getting charged and cancel my account.