Questions

Please investigate this billing discrepancy and refund the excess amount charged to my account as soon as possible.I am willing to provide my payment receipt, bank transaction details, or any other information required to help resolve this issue. 

Hi, I already have a Creative Cloud Pro subscription, which includes Adobe Firefly. However, I was also charged separately for an Adobe Firefly Standard subscription (₹677.32/month) starting May 23, 2026. I believe this is a duplicate subscription. I'm also unable to cancel it because the Manage Plan page gives me an ERR_HTTP2_PROTOCOL_ERROR. Could you please cancel the Firefly Standard subscription and review whether I'm eligible for a refund for the duplicate charges?

Hi everyone,I'm curious if anyone else finds it as annoying as I do that we can't receive our Adobe monthly invoices directly in our email inboxes. Virtually every other company or business sends their invoices to our emails, allowing us to quickly download them to our invoices folder and be done with it in seconds.With Adobe, however, I have to remember to log in to their website and locate the invoices for download. Not to mention, after perusing some of the complaints in this forum, it appears that some users struggle to locate all their invoices, often finding only the initial purchase or order because it's hidden behind the "all invoices" button.I can't comprehend Adobe's motivation to make it difficult for their customers to receive their monthly invoices. If anyone have an answer do share with me, also, please advice if you have any solution for this issue.

Identifiquei uma cobrança incorreta referente ao meu pedido AB08008002653CBR.A minha fatura da Adobe informa que o valor da assinatura do Creative Cloud All Apps é de R$ 165,00 por mês, porém no meu cartão foi debitado o equivalente a 145,05 EUR, como se a cobrança tivesse sido feita em moeda estrangeira, resultando em um valor muito superior ao contratado.Solicito, por gentileza:A verificação dessa cobrança; A confirmação da moeda em que a cobrança foi processada; O estorno da cobrança incorreta ou a correção para o valor contratado de R$ 165,00.Em anexo seguem os comprovantes da fatura da Adobe e do extrato do cartão demonstrando a divergência.Aguardo um retorno o mais breve possível.

Bonjour, j’ai souscrit un essai gratuit Photoshop le 08/07 et j’ai résilié ce dernier avant la date limite du 16/07, plus précisément le 9/07.J’ai toutes les preuves par mail, mais j’ai tout de même été prélevé sur mon compte de 23,99€.Sur mon compte Adobe je n’ai même pas cette facturation, la seule facture que j’ai est de 0€ justement pour cet essai gratuit.Je suis profondément énervé de ne pas avoir trouvé de mail pour contacter le SAV ou le support d’Adobe pour demander un remboursement.Avez vous svp une adresse mail ou je peu écrire ?Suis je le seul à m’être fait arnaqué comme ça pour ce faux essai gratuit ? Merci d’avance pour vos réponses.

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund?

I have 4 charges per month for Adobe. 4. Charges. Per. Month. I have spent 30 minutes trying to get ANYONE on a call. Nothing. NADA. No answer. What even the f is going on at Adobe???? Call me. Text me. Smoke signals. Telepathic communication. Show me that Adobe can do ANYTHING besides charge my card 4 TIMES

I very recently graduated and my university adobe subscription will expire on the 13th of August. I have most files saved to my computer rather than the cloud. When I make a new account with my personal email will I still be able to access the files saved on my computer? if not is there another way I should be backing up my work before its too late. please let me know... 

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund? I HOPE I AM cause now I can not use the software since i canceled it immediately while I also accidentally paid for it. In a nutshell, i paid for something I CANNOT USE

As per snapshot, I have only one machine activated with my adobe account, and I cannot actiavte my current one. I cannot see how many devices I have currently activated (some may be old ebooks). How can I know how many and which devices do I have activated? Or in worst case, is it possble to reset all of them? I will activate only the ones currently in use.

Hello, I haven't made payments for a long time, so there's a debt accumulating on my account. Because my card is active for online transactions, my friend made a payment and their card has been blocked. How can I resolve this issue?

Reciban un cordial saludo.En el mes de diciembre último intenté usar la versión de prueba gratuita de Adobe y, luego de notar que no se ajustaba a mis necesidades específicas, ese mismo día cancelé dicha versión (gratuita). Para bien, cuento con imágenes de la cancelación que realicé (con cierta decepción ya predecía que algo así me podía suceder). Sin embargo, a pesar de la confirmación de mi cancelación, posteriormente se me generó dos cobros de S/121.54, una a fines de diciembre (20/12) y otra a fines de enero (23/01). Hoy, que he notado los cobros indebidos, ingresé a mi cuenta de Adobe y verifiqué que nunca cancelaron la suscripción a la prueba gratuita, como se me había confirmado. Tuve que realizar nuevamente el procedimiento de cancelación y, nuevamente, guardar las evidencias en caso se requieran. Intenté buscar en toda la plataforma de Adobe el medio para solicitar el rembolso de los cobros indebidos, sin embargo, no encuentro el canal de atención para este tipo de solicitude

Hello guys! I want a refund for my latest charge for the product as I am not using it for some time already 

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  I’ve tried using a different browser, incognito mode, clearing cache, and nothing works. I’ve been asking and trying all day and I don’t want to be charged 

Hi team, I forgot to cancel the free trial and realised I have been paid for one month. I don't want to ask for a refund, but only want to cancel the plan because I realised I was enrolled into a yearly plan and can't cancel it now..I didn’t use any of products since the day I start free trail.

I want to cancel my subscription to AI Assistant for Acrobat. I don’t want to renew the payment method and don’t want the subscription to be renewed.

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  

Sorry but this is ridiculous why is there no email to contact. I’m trying to cancel my free trial but they’ve tried to take payment from an empty bank account so now it won’t let me and it keeps on trying so I can’t add any money into my account otherwise they’ll take it.

Dear Adobe Support Team,I attempted to cancel an unintentionally activated subscription about one month ago, around June 17, 2026. However, I was unexpectedly charged $6.99 today.I am unsure why the subscription remained active, as I did not use Adobe at all during the past month and had no intention of continuing to subscribe. As soon as I noticed the charge, I cancelled the subscription again immediately.Could you please confirm that my account is now completely free from all Adobe subscriptions and that no further charges will be made?I would also kindly request a refund of the $6.99 charge, as I did not use the service and did not intend to renew the subscription. I may have misunderstood some of the cancellation information due to my limited English, and I sincerely apologize for any confusion.Thank you very much for your understanding and assistance.Best regards,Linh Dan

Hi everyone,I am looking for advice on how to cancel my subscription when the system completely blocks my access.Recently, our company's graphic designer suddenly resigned, and I had to handle an urgent design task to solve an immediate problem. I signed up for a 7-day free trial of Photoshop just to fix that specific urgent work.Since my own computer's storage space was completely full, I couldn't even install the application on my machine. Instead, I had to log in and use Photoshop on another computer that already had the software installed. I used it for just that single day to finish the task, and I have never used the service or logged in anywhere again after that.Unfortunately, due to a heavy workload, I missed the cancellation deadline by just 1 day. Now, my account is locked/suspended with a red payment failure popup. When I click "Manage Plan," the popup blocks the entire screen, making it impossible for me to click "Cancel Plan" or "Change Plan" by myself.Has anyone experienc

I recently signed up for a Photoshop trial but couldn't install the app because my computer storage was full. Now the trial has ended, and my account is locked/suspended with a red billing error popup.I cannot click Cancel Plan or Change Planbecause the popup blocks everything. Also, the Live Chat icon is completely missing from my help page. Is there any way to contact Adobe support to cancel this plan and wave the unpaid fee when the system blocks all access?

Hello, good morning.I would like to know how I can download InDesign version 18.4, as it is compatible with my device and with my current and previous work.Thank you.

Ruego me ayudes con la cancelación de la suscripción, ya que no es lo que busco y no lo usaré .Ruego me hagan la devolución pertinente, ya que me han retenido 8.12€.Saludos y gracias  Giovanny Leveri 666469723