Questions

Paid for this for a 2nd year, for no reason Adobe canceled this July 28th when in communication with a staff person in another country, I had provided this attached information & the response for months was someone was working on it??? With zero followup ! I use this to the little i can with a screen due to disabilities, & now there's no record of my purchases , cannot lookup prior purchases as it states NO record found !!! Now it shows i must pay 3.5x the amount  Can someone respond with a contact email & any input please  Most recent annual purchase order # info in image & conformation email    

The operation couldn't be completed.(AdobeSubscriptionErrorDomain error 12.)

Can anyone help? I had a trial for Photoshop on my Adobe account, which I canceled before the end of the trial date. I received an invoice from my bank for this plan however my Adobe account shows an R0.00 charge. 

Realice la compra de mi plan de suscripción y no se actualiza, me sigue saliendo plan gratuito

Po skončení bezplatné zkušební verze led 06, 2025 vám budeúčtován poplatek 36,29 € (včetně daně) měsíčně . budou automaticky obnovovat měsíčně do zrušení. Cena se může při prodloužení změnit. Zrušte před skončením bezplatné zkušební verze a nebude vám za příslušný produkt . Zrušte před led 20, 2025 a získáte celou částku zpět . Předplatné můžete kdykoli zrušit v účtu Adobe nebo prostřednictvím zákaznické podpory. Souhlasíte také s podmínkami použití a podmínkami předplatného a zrušení. Předplatné jsem zrušil před 20. lednem a myslíte že peníze vrátili? Omyl!!! Když chcete napsat na podporu baví se s Váma automat!Jste zloději

Hi there,  My adobe is not fit for purpose, since I purchased my subscription, I haven't been able to use it, I will like to cancel my subscription and if possible a re.fund. I had a bad experience

Sehr geehrte Damen und Herren,   ich habe für mein Bildungseinrichtungskonto eine 3-jährige Lizenz für die Software Adobe Photoshop Elements 2025 für MacOS erworben und diese für mein Konto eingelöst. Leider wird der Kauf trotz Anmeldung mit meinem Benutzerkonto nicht an die Software übergeben, sodass mir weiterhin nur ein 7-tägiges Probe-Abo zur Verfügung steht. Wie kann mir hier geholfen werden? Vielen Dank.   [Mod: Moved to the Account, Payment & Plan forum]  

A different payment was deducted from my account than my plan. I can't access invoices, plans on your website. Your site is not working. Communication is bad. I can't reach anyone. Artificial intelligence support is bad. There is no solution and no contact person.Please contact me now.   [Edited by moderator for content]

Dear All,There was an offer in the Adobe.com site for a monthly plan with a 46% discount for the 1st year.So I purchased it.When I purchased this offer was the 14th day of the month.So each 14th day of the month I pay the monthly subscription.But this doesn't work very well for me.I want to change the subscription payment day at the 1st day of each month.Is there any way to do that?Thank you very much!!

I have canceled my subscription by adobe after 2 payment was deduced from my account and then again . The amount that was deducted was not the amount agreed to. There is absolutly now place to contact someone to help you with this situation 

I cancelled my Adobe after effects subscription but I am still being charged. Is this an oversight on your part or is it deliberate?I would like you to refund me and confirm that my cancellation has been accepted.

Adobe continues to charge my card even tho I have tried to delete my card multiple times. Can you please refund me. And cancel this dang subscription. I don't want it. Nor do I need it. 

II paid 2 times for 1 product Adobe acrobat in March 2024 Can Adobe refund me? 

i am not able to purchase adobe pdf acrobat services last 8 days i was trying but not successful payment i was 10 times  trying to paymentbut not possible and  contact to adobe virtual assistant he was saying contact to bank but not any issue bank side problem was coming adobe side in last 8 days  attached error msg please download and help me  my mail id is  [ Mod: EMail addess removed ]

Hello, I wonder what kind of policy you followed to increase the new prices 5 times more than before. Of course, there will be increases for the continuity of the company and we would like to support this. But your policy really victimizes users in countries like mine, whose economies are in a downturn. As a result, no one earns 5 times more than last year. And this policy seems a bit cruel to me, even though I like your products very much. Best,

Dear Adobe Support,I mistakenly forgot to cancel my one-week free trial and was automatically enrolled in a yearly subscription with monthly payments. I did not intend to subscribe and would like to request the cancellation of the plan.I have not used the service since the subscription began, and I’m currently not in a financial position to afford the monthly charges. While I am not requesting a refund, I would sincerely appreciate having the subscription canceled without any fees.Thank you for your understanding.Sincerely,Alexa

Hi, I cant cancel my free trial period. There are still 10 days left and every time I click on cancel plan, I am getting to the login page where they asked me for my email address, but which I can type in but not click on proceed, since the proceed button is constantly loading. Could someone please assist me?

Bom dia me mandaram um e-mail dizendo que era para entrar aqui e resolver combrança indevida de aplicativo não consigo resolver nada alguém pode me ajudar entrei aplicativo para teste me cobraram e não devolvem o valor cobrado disse que tinha período para teste cancelei mesma hora! Que palhaçada é essa..

Hola buenas tardes el día 28 de septiembre del 2024 realicé un cambio de plan de Creative Cloud "Todas las aplicaciones 100 GB" (anual) a "Creative Cloud Todas las aplicaciones 100 GB" (mensual). Al realizar el cambio me enviaron un mensaje diciendo que en 5 días hábiles se iba a reembolsar el valor de US$ 659,88 lo cual no ha sucedido y me tiene bastante preocupado porque es una cifra bastante alta que no veo por ningun lado como poder recuperarla. Adicional he revisado por algunos medios dentro de su página y el mensaje no es claro en cuanto a los días de reembolso, por un lado el mensaje inicial es de 5 días, luego el Bot de chat dice que es 10 días. Necesito que me ayuden con algún contacto sea este número de teléfono o correo electrónico para poder solucionar este problema. Muchas gracias por la atención.

Hola, en Julio descargue Adobe Ilustrator para una tarea de la universidad, luego cancele el plan y todo bien, el problema viene cuando en Agosto y ahora tambien hoy, nos cobraron 40 mil pesos chilenos, cuando me meti a revisar sale que tengo contratado Adobe Stock y Adobe creative cloud, los cuales yo NUNCA ocupe y sale que tengo plan anual, por lo que al momento de intentar cancelar mi suscripción quieren APARTE cobrarme aun mas, me parece ridiculo, intentamos llamar a numeros que salen en google, pero nos dice que no estamos autorizados para hacer esa llamada ¿Donde podria comunicarme? No puedo seguir perdiendo dinero en aplicaciones que nunca contrate y que no pienso ocupar. 

In my Adobe Photography Plan I see listed two Photoshop apps, V26.3 & V25.12.1.  I also see listed two Bridge apps, V.15.02 & V14.1.5.  Is there a reason for have two apps of each?  If not, how do I delete the extra apps?Thank you.Baker

Hallo Community,Ich habe eine Frage. Ich habe seit 2 Jahren das Studenten-Abo der Creative Cloud - Das erste Jahr für 16€, das letzte Jahr für 30€. Nun hat sich heute mein Abo verlängert und mir wurden 60€ in Rechnung gestellt. Müsste nicht mein Abo weiterhin als Student für 30€ laufen?Kann ich mein Abo im Notfall jetzt noch kündigen. Man hat ja glaube ich 14 Tage Zeit.Ich habe auch überhaupt keine Information von Adobe (mail) bekommen, dass sich der Betrag erhöht.Letztes Jahr habe ich vorab eine Mail bekommen, dass sich mein abo in Kürze verlängert.Kann mir jemand Info dazu geben? Adobe kann ich erst wieder morgen kontaktieren.Vielen dank schon einmal und viele Grüße

OLA, NAO CONSIGO LIGAR VIA TELEFONE. QUAL O CONTACTO??? URGENTE... 

Ich muss die Firmenadresse ändern, da eine Namensänderung stattgefunden hat. Wie kann ich das machen? Bin schon alle Möglichkeiten durchgegangen, habe jedoch kein Punkt "Rechnungsadresse ändern" gefunden.

After signing in to apikation, I can't get into my plan of my pre-paid installed programs.