Questions

Buenas ¿Que tal? Resulta que puse mi tarjeta para probar los siete dias de prueba de adobe y lo probe dos dias y nunca mas lo use a el servicio. Ahora me encuentro en mi tarjeta que me debitaron dinero, veo y fue de adobe.com (ahi recorde que abia olvidado cancelar la subscripcion). Sinceramente ya no uso el servicio y estoy pagando por algo que no estoy usando hace rato y quisiera saber si seria posible un reembolso del dinero ya que ese dinero aunque parezca poco lo necesitaba para otra cosa mas importante. Gracias por la atencion de antemano. Saludos desde Uruguay!!!!!   [El moderador movió el hilo al foro correcto]

Came here to say that I have just completed a free trial of the Pdf Editor thingy, I forgot to cancel during the trial and have now been charged for a month which is fine, my fault.  However, it's really poor that now I've cancelled my subscription I've lost access to the month I've ALREADY PAID FOR!  I know it tells you that this will happen but it's just a really, really bad customer experience .  I assume, it's done this way as Adobe are banking on you forgetting to cancel on the actual last day of your paid subscription and so the subscription just renews for ever thereby generating lots of lovely income for Adobe. The reality is though that due to this shady practice I will never, ever, ever use a paid Adobe service in future and they can certainly take THAT to the bank. 

Hi I have an Adobe enterprise plan through university but required adobe acrobat for something so I got the 7 day free trial under my uni email. It worked for a day but then the plan disappeared from my page, and after the 7 days I still got charged with no invoice or anything. When I try to get help to cancel it says I need to contact my administrator which I can't since uni isn't back, and I really want to avoid paying the whole year subscription. 

While trying to use my adobe subscription it keeps telling me I don't have a plan, which I do have and pay routinely as my debit card statements show me. I used to use it on my macbook, however that stopped working recently. I'm now trying to use it on my HP laptop and that's where this issue is coming up, and also on my ipad. 

I was looking at my current sessions and cleaning out some unknown sessions. I can't end my current session, which isn't even my current sesssion- I don't work for Axios, nor do I live in Ireland. I live in a whole other continent, and I don't even use my adobe cloud for business. How'd they get access to my account? How can I kick them out? I really want to know why a large healthcare company is using my Adobe Cloud. Super weird.

I was using the Photography Plan for a few months as I wasn't at my video editing PC. Recently switched back to CC All Applications, but now every single time I open Photoshop, a popup appears prompting me to update my payment method to resume the Photography plan, despite my purchase of the All Applications plan.  There's no option on the popup to change plans or anything.  It even says "Other plans using this payment method: Creative Cloud All Apps" right on the popup. Other than this popup it works without issue, it's just annoying to close every time, so I'd like to get rid of it if possible lol.   I've already tried re-installing Photoshop, and signing out then back in on the Creative Cloud client.  My PC has been turned off and back on several times since the issue arose, so nothing there either.  Any help is much appreciated, thank youuuuuuuuuuuuuu!

Every single morning I'm told I reached device activatiuon limit and it shows me the two devices I'm signed in on. One of them is the exact same device I'm trying to use. So I have to click sign out of the hostname I am already on in order to use Acrobat on the same device.It is getting boring having to log in and reactivate every single day. Please make it stop! 

Hace más de un mes solicite un reembolso, el cual me dijeron que demoraba entre 4 a 15 días laborables, y todavía no me hacen el reembolso. Intento hablar con los agentes de Adobe y me sale que no hay ningún agente disponible   [Mod: Moved to the Account, Payment  Plan forum]  

MI plan está facturado en pesos y la tarjeta en la que se debita aparece en dólares. Es un dato erróneo que deben corregir por favor de manera urgente. Les pido una línea de contacto para clientes. ¡Muchas Gracias!

Hey I have a new company (new tax number) I need a creativ claude package for 2 computers for 2 graphic designers what will be the best package for us

Hola.....cancele mi periodo de prueba y me cargaron 4,223.38 pesos como hago para que me regresen mi

Hi all,Is there an easy (free? I work for a nonprofit) way to create an audio sound wave that follows the sound of an mp3? I want to turn a static image that shows during an audio playback into something more visual. Thanks!

Anyone else get lured into this?  I just needed to edit one PDF document.  I thought 20 bucks for one month of use was reasonable, didn't realize I can't cancel without a 100 dollar early termination fee!?

Dears,I'm a graphic designer that work from myself,I have 2 MAc: IMAC & macbook with Monterey system (last updated system I can have on these MAC).As I use just 4 app: ILLUSTRATOR, PHOTOSHOP, INDESIGN and ACROBAT PRO, can I have a cheaper year plan.The reason are:-the price is too much (my work in the last years has been reduced, COVID, less customers)!-I can not updated the last versions in my MAC (they are too old)-I can also use just 1 MAC, it's not necessary have 2 licences Somebody can help me?TX so muchMary 

I have been charged a monthly subscription twice (same amount) from my nominated bank account. But my Adobe invoice only shows one payment. How do I find and stop the second payment? Thanks in advance for any suggestions.

Hello everyone, The second of my Adobe Creative Cloud annual memberships was recently deducted from my card. I cancelled this year's membership less than 14 days ago. (The previous one was in early 2024) Will the annual membership fee be refunded to me under these circumstances?

Adobe said my university/student subscription was ending and they were transferring the subscription to my personal email. Changing it to a personal subscription price. But the account does not have my subscription that I am being charged for.  So in short I'm being charged for a personal creative cloud subscription that I am not receiving the services from Adobe and have no way of reaching out to customer support or a way to cancel my new more expensive subscription that I apparently am not able to use.  If it helps this is the account it was supposed to be transferred to via the email they sent me.

So sick and tired fo adobe. i want them to cancel my adobe acrobat. their useless bot says that i dont hjave any plans ongoing. i bette rnto see money drawn from my account or els ama sue 

Hola comunidad, esque el dia de hoy vi una noticia acerca que el presidente actual de USA, debido a problemas de pirateria en latinoamerica, no permitira mas el uso de adobe en Mexico y en America latina en general, alguien sabe que de cierto hay en eso o alguine sabe como preguntar directamente a servicio tecnico de Adode que pasara con nosotros que si pagamos y no usamos pirata en Mexico?, al decir verdad, me encuentro un poco desconcertada por esto, spoy fan de Adobe, Corel no me agrada y menos Canva, ni he tenido el,gusto de enyrar a Canva jajajajaja, me da miedo esto, alguien sabe algo de esto?

Hello, i hear adobe's bumping up the price for lightroom, my current school is giving me the whole adobe suite but i'll lose it when i leave in september. I was thinking ahead and wondering if i could buy a years subscription ahead of time so i can save a bit when i start paying for it by myself. Here's a link to it https://www.amazon.co.uk/gp/product/B09F992S6V/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&th=1 I was wondering if it activates when i pay for it or when i like redeem it or install the software? Thank you!!

Bonjour,J'ai obtenu un remboursement par le service client adobe mais celui ici n'est jamais parvenu jusqu'a mon compte.Ma banque m'a confirmé par e-mail que le virement n'était pas la mais les gens avec qui je chat sur le support ne veulent rien faire de plus alors que le remboursement n'est JAMAIS arrivé sur mon compte.Est ce que quelqu'un a déjà vécu un cas similaire ? Comment puis je faire pour qe cela aboutisse ? Merci

Dear Adobeour organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?  

ITS BEEN 2 MONTH IM STILL ASKING AND TRYING TO CANCEL MY SUBSCRIPTION, IM NOT USING THIS SOFTWARE AND YOU CAN SEE IT. YOU STILL CONTINUE TO CHARGE ME. GIVE ME MY MONEY BACK AND CANCEL THE SUBSCRIPTION WHITEOUT FEES !!! OR IM GOING TO TELL TO MY BANK

J'ai voulu faire un essai de Adobe AI, j'ai payé et maintenant je reçois un mail pour payer 8,05 euros par mois. Je ne veux pas prendre un abonnement. 

ola boa tare, paguei o atrasdo da fatura da adobe, quanto tempo leva para eles liberarem os aplicativos?