Questions

Cancelei minha assinatura em 31 de agosto de 2024 ate hoje não foi me cobrado nada, e dia 4/12 recebi uma cobrança mas ja foi cancelado e exijo o reembolso do valor creditado em meu cartão 

I have a 3 mth offer code from my Logitech Creative Console how can i add this to my existing photo plan

My Adobe subscription got suspended. This happened after I installed a new system ssd hard drive on my computer and reinstalled Windows. What should I do now?

Does anyone have issues applying the discount once they finished the certificate on Linkedin.I did it and had issues, the agent applied it for me, but people who i've told have had alot of issues trying to get the discountIt states:This certificate is endorsed by Adobe. In addition to earning your certificate, you get an exclusive 65% discount on the Adobe Creative Cloud All Apps plan, giving you full access to every Creative Cloud app—including Photoshop, Acrobat Pro, Illustrator, Premiere Pro, InDesign, and more. When redeeming, enter "LinkedIn" as your school name.

Toda vez que tento adicionar o cartao de credito da essa mesagem de erro abaixo.nao e problema no cartao pois ja usei de 3 bancos diferentes. Uma transação pode falhar por vários motivos. Verifique novamente e certifique-se de que suas informações de pagamento foram inseridas corretamente. Se o problema persistir, pode ser necessário usar uma forma de pagamento diferente ou entrar em contato com seu banco.

 je n'arrive pas a recevoir le code par SMS

So I started my trial for the photography plan on November 23 2024. I was going to cancel today (07 December 2024) because my work was done and I didn't want to pay for the whole year of service (already fell for that last year). My plan was INR 318~ monthly this time which is already more than half of what I was paying last year. When I tried to cancel, Adobe gave me extra 60 days of service which bumps my plan to 23rd February 2025 at no cost. I went back and checked and all of a sudden my plan shows up as INR 22.76 which is INSANE! I have one more day left (before 14 day trial ends) to figure out if something wrong is going on or if this really is my monthly price for the yearly subscription cycle. Help me because this would effectively cost me less money for the entire combined than it would for a single month. Thank you.

hola, hablo por este medio ya que el asistente y los teléfonos no responden, realice un reembolso de una compra que hice de un plan por error, pero en el reembolso no está el total del dinero, falta una cierta cantidad, quería saber si es así o simplemente está mal? muchas gracias 

Witam.Chcę usunąć konto Adobe, ponieważ z niego nie korzystam. Ale mam problem, ponieważ mam na nim nie opłacony plan lightroom i to uniemożliwia mi normalne usunięcie konta, ponieważ każą mi najpier uregulować płatność, a nie chcę tego robić bo mam inne konto gdzie też mam plan lightroom i tam go opłacam i z niego korzystam i nie są mi potzrebne dwa konta.proszę o pomoc 🙂 

cancel this now I never authorize this

hi, I have photography plan with work and we have just taken advantage of the all apps discounted plan. I couldnt upgrade the photography plan so i wanted to see can I transfer it to a different email address and I will use it for person stuff. I dont want to lose what is there though. Is this possible?Can billing on the two plans be with different cards?

I paid for my Acrobat pro subscriptionOrder numberAE03413107320CITof 05 December 2024 but was unsuccessful. Could you please help me? Thanks in advance. Best regards. Gabriella Bonfanti email: <removed by moderator>

Hello all, I have claimed 2 months off for adobe, been paying for 5 years, and now I lost my job and haven't found a new one and it's breaking my neck.I cannot see the agent chat to talk to (I am located in Germany)and have no idea how to ask for a cancellation- any ideas?

I am having a similar program. I have an individual account which was given free Creative Cloud from TechSoup plus I purchased Acrobat 2020 many years ago. Now I have been approved for the non-profit Acrobat for $15 per year through Goodstack but I can't get the account to allow the change and put in a payment means. Thank you in advance for your help. 

my question is, if i pay for the creative cloud on my computer i have to pay another subscription to use the AI, PS and LR on my ipad?

I noticed that someone used my credit card to purchase your product. Could someone assist me with this matter? And check who the user is? I need this information to submit a report to my bank. Thanks!!

I thought my plan would end automatically in Nov, but now I see it was pushed to January. Times are tough and I can't afford this anymore, does it end automatically, or must I remove my payment details in Jan just to make sure.  Please help!

Hello everyoneAdobe does everything it can to rip us off on generative creditsI have been a customer of Formule pour la Photo since May 17, 2019In September, I changed my payment plan from monthly to prepaid.Adobe downgraded my generative credit from 250 to 100.It's incomprehensible, and the various supports tell me there's nothing they can do.Adobe's sales policy is truly deplorable.Is someone have an idea to resolve ma problem

Adobe customer service is shocking!! I have been trying since the 20/11 to get the remaining £170 refunded to me after I ended up with four accounts. I have been told 4 times the refund has been initiated but no refund. I doubt very much I will ever get the refund, I am absolutely shocked that this has happened. I have been subscribing for a number of years but I doubt very much I will subscribe again. 

Es gibt an anderer Stelle im Forum bereits einen Thread darüber, dass man die Rechnungsadresse nicht ändern kann. Es wurde dann auf den Dialog Zahlungsweise ändern verwiesen. Im Gegensatz zu dem hier gezeigten Dialog ist aber im tatsächlichen Dialog keine Möglichkeit gegeben, die Straße zu ändern. Oder gibt es da einen Trick? Für das Finanzamt ist das ganz schlecht, wenn die Adresse nicht stimmt. Und die zur Verfügung stehenden Themen für einen Beitrag sind ja extrem hilfreich für das Auffinden dieses Artikels. Leider musste ich auf Collaboration klicken, um den Beitrag absenden zu können. 

Hi! I registered for the Adobe program on November 02, but cancelled the same day because the package was not what I expected. I received a confirmation email when I cancelled the program.I was shocked to find that a monthly fee had been deducted from my account after the 7 day free periodI have confirmed AGAIN  the cancellation and am now being asked to pay 151.30€. Again, I had already cancelled Adobe on 02 November and received a confirmation email.What should I do?

Hi,I renewed my education license and Adobe verified it and it says "verified" so everything is fine.But I'm billed the normal fees,, not the educational one like it was before.And of course no way to talk to somebody at Adobe. Thx

Dear Support Team,I hope this message finds you well.I live in France, and my Adobe account profile is set to English. However, I have noticed that my profile appears in Russian, and Photoshop was downloaded and installed in Russian as well.Could you please explain why this is happening and guide me on how to change the settings to ensure that both my account profile and applications are in English?Thank you for your assistance. I look forward to your reply.Best regards,Alexandra

ben adobe üyeliğim yıllık süresi bitmiş ama haberim yoktu bu yüzden 102 tl olan aylık ücretimi 837 tl çekilmiş benim iznim dahilinde bile olmadan herhangi bir bilgilendirmede yapılmadı bu konuyu kiminle danışabilirim 

On November 22, I was provided with a code with certain conditions (redeem before December 30, 2024), which were not the same as those provided to me in the chat when I agreed to receive this replacement code. I was told that I could activate it for one year, meaning without any issues, when my subscription ends in June 2025. Until then, it is unnecessary to have two codes running in parallel with the same conditions. In the chat, I haven't been able to reach the right people to solve the issue, an Adobe problem, which for me will result in having to pay an additional 5 months for a code due to an error from Adobe