Questions

i have tried numerous times to cancel my plan and all I get is "unable to load data" error. When I contact support they say: " we’re facing a technical outage". When I google the error many people have received the same in past and present when trying to cancel. Help please. 

I've tried the chat, they tell me "technical issues on their try again later", I try through manage plans, it gives me some BS error, I've disabled script blockers, tried different browsers, logged in/out. And before anyone says they don't charge for free trials, they in fact do on day 8. All this seems incredible suspect that every avenue to cancel, you can't...

Adobe списывает средства с моей карты, хотя я ею не пользуюсь, я хочу отменить подписку и списать средства с моей карты!

     I subscribed to Acrobat Pro a couple of weeks ago. I have no further use for Pro and I tried to cancel -- just spent 45 minutes trying EVERYTHING. I went over and over the requirements to cancel and nothing does it. For example, I tried the requirements for canceling that I got from Adobe and from other online sources and most of them tell me to go to my account, click on Manage Plans and then I should find a cancellation option. NO, I don't. That page does not have a cancellation option. I also went at it from some other perspectives but nothing worked.    I certainly would appreciate any help you can give. But please don't give me any of the normal or prescribed options for cancelling because I've tried all these.  Thanks so much.  Don  

I am writing with frustration and disappointment regarding the continuous automatic payments of $28.99 being withdrawn from my PayPal account, despite having no active paid plans or subscriptions with Adobe.I canceled my subscription on October 2nd and made multiple attempts to ensure the cancellation was successful. However, payments have continued to be taken from my account without my consent. This is unacceptable and has caused unnecessary financial strain.I demand a full refund for all payments made after my cancellation date. Additionally, I request a clear explanation as to why these charges were processed when I had no active subscription.I trust that Adobe values its customers and will promptly address this matter by refunding the unauthorized charges and ensuring no further payments are deducted.Please prioritise this issue and respond within 48 hours. I expect to see my refund initiated immediately. Sincerely,Zoe

I lost my card and it was used to buy a subscription from adobe, is there any way I can cancel it without paying?please help me , i dont want to pay 50$

Hi, I am after any assistance in trying to get adobe to retify their mistake where they credited a refund to my old cancelled credit card. This card was no longer attached to my account a new one had been added and billed, I had made it clear at the start that this card did not exist and was assured that it wasn't a problem and that the new one would be credited. This has been going on for 2 months and adobe keeps telling me its my problem and to contact the bank, however I do not have any account or dealings with this bank since last August 2020 when the card was cancelled, he refund was issued this May 2021. Has any one else had this happen and was it retified at all, thanks Sandra

Hello Adobe, I was wondering if it was possible to to get refund for my subscription i have just been charged for both.Let me know if thats possible. Kind Regards,Ethan

Hello people, I bought a new adobe package last week using paypal as paying method. There is still not any plan showing altough i payed. What can i do?

Hello, I can't pay using my visa and I don't know why. Every time I try to pay my subscription, I get a message "There’s an issue with your payment details" or "There's a billing issue on your account " . I can't pay. What should I do?

Hi, I've canceled my plan yesterday and it told me I have a guaranteed refund if I canceled within 14 days, which I did. But the money isn't on my account, am I still getting my refund?

My wallet was recently stolen with all my credit card in it. My Abode subscription was due this past Saturday. I called the Adobe San Jose Corp phone number to report earler this morning and that didn't work. I will receive my new credit cards next week from 11/25-28. What should I do?

Hello. I just activated an individual subscription, and I can't access the Apps section in my Creative Cloud. I see the message "You do not have access to manage apps." After several attempts, I haven't been able to find a solution. What can I do?

I use Creative Cloud all apps 100gb and it has a price of 1387 Turkish Liras (approximately 40 USD). Is there a chance I can decrease the price of my pay by cancelling some apps in the plan that i don't need to use? Or is there a more cost-efficient way like only paying for apps that i need or buying them as a pack to pay less? Thanks.

Dear Adobe Team,   I am deeply disappointed with Adobe’s approach to subscription management. The lack of clear, user-friendly notifications about auto-renewals and the inability to easily opt out is frustrating and feels intentionally misleading. This practice comes across as exploitative rather than customer-focused. Furthermore, the absence of a contact center with real representatives is unacceptable. The reliance on AI systems and an overload of irrelevant content makes resolving issues unnecessarily complex and adds to user frustration.   Adobe is a reputable company, but these practices risk damaging your reputation. Please consider implementing clearer subscription management processes and a reliable customer service system that allows direct interaction with knowledgeable support staff.   Sincerely   [Moderator moved the thread to the correct forum]

Habe das Probeabo rechtzeitig gekündigt, trotzdem wurde es mir in Rechnung gestellt, das Geld wurde vom Konto abgebucht 

Darse de baja

I have a problem because when I want to cancel my subscription to animate I have a white screen. After clicking manage plan and cancel free trial I get a white screen and I am not able to cancel my subscription

Birçok kez denememe rağmen hata aldım ama sorunun ne olduğunu bilmiyorum ve mezuniyet ayını ne girmem gerektiğini de anlamadım. Branş seçiminde tam olarak bölümümün branşı yok (bölümüm grafik tasarım) en yakın olanını işaretledim belki hata o yüzdendir bilmiyorum.

Hello everyone, Today, I want to share a frustrating experience I had with my Adobe Creative Cloud subscription. I believe sharing this might help others who face a similar situation or might encounter it in the future.I have been a subscriber to the Creative Cloud All Apps annual plan, which was valid until March 2025. With the Black Friday discounts, I decided to renew my subscription early to take advantage of the offers. When I contacted Adobe’s customer service, I was offered the All Apps package for TRY 1,908 annually, and I was told I would also receive a refund for the remaining months of my current subscription. The offer seemed fair, and I proceeded with the payment. Everything seemed fine—until I checked my account. To my shock, my subscription had been downgraded from the All Apps plan to the Photography Plan (20GB). This was neither my request nor something I was informed about. I immediately contacted customer service and explained the issue. Despite having conv

Cancele el plan de Illustrator y adobe stock y me siguen facturando en la tarjeta, a qué se debe esto? 

Como hago para reestablecer mi contraseña si perdí mi numero de telefono. cada vez que intento restablecer la contraseña envía un codigo al numero de telefono que la empresa de moviles me bloqueo y ya no tengo.

I have purchased Adobe premium for free trial of 7 days . When I was purchasing than it ask for the payment method so I used Google Play for it . But now it's not showing the cancellation option and also my money is not getting refunded which have been already deducted from my account . Pls help to return my money as 2600 is a big ammount 😭😭.I just wanted to use it for 7 days free trial and I lost my money 😭😭.

Hello guys,I've been using complete creative cloud apps membership for some time. I just saw an ad stating the November discounts and realized that I am paying more. I tried to purchase but it is not allowed. So I'm thinking to cancel my plan and purchase the same with the discount rate. Is it allowed, can I do that? Or is there any other method to get the better rate somehow?,Thanks in advance...

I have never found it this difficult to try and cancel a membership, it makes me wonder why they would make it so challenging if they didn't have full confidence in their product. Because it was so difficult to cancel, I decided to cancel the credit card that it was linked to, and so when I went to go cancel again, it said I needed a valid method of payment to cancel membership. I changed it, but then it wouldn't update so then I check back a few weeks later, and I'm already billed twice and then it says in order to cancel membership, I would have to pay a early cancellation fee (worth about 3 months worth of membership) and  I would immediately lose all access to their products and thigns I have bought in the past.  I can't even send them an email to get this straighted out .  terrible