Questions

Hi, I have an Adobe account connected to my company's Creative Cloud account. I'm a Graphic Designer so we have a lot of assets saved every day to the Cloud. Two things which are happening:  Even though I'm supposed to be saving files to the cloud, it's also filling up the Macbook storage too. It looks like the storage on my Macbook is double what it is actually supposed to be, comparing to my colleagues Macbook. He has 258GB of Creative Cloud files whereas I have 510GB! Thanks, any help soon would be really appreciated, it's stopping me from working as I can't open apps when I want too due to 'scratch disks being full'.

Hi,  I am trying to complete Adobe Workfront - Sales Accreditation. I was able to go through almost all course that are part of this learning path and even completed the quiz but two courses I couldn't open: - Competition and Objection Handling - Selling with Partners I am using a MacBook Pro M1 Max and tried accessing the courses on both Safari and Google Chrome with no result - screen is blank and not displaying anything. I even tried opeing the couse on the Adobe Learning Manager app on Iphone and Ipad with same result. Are you please able to advise?  Thanks!

I am also having the same problem. I followed the above steps to uninstall/reinstall the software about 6-8 months ago. And now it is happening again. Adobe CC is using almost 100% of my CPU Time even when the app has been quit. I have a Mac and am on MacOS Monterey v12.6.3. It is May 2023 and I've just read a thread of people posting about this same problem from 2020 to now. Is there any way to fix this problem? Thanks for your help.  

I have years of files and folders that I keep in my Creative Cloud storage. I cannot see any of them, on my desktop or in my browser. CC shows that i'm using 63GB of my storage, but my folders and files are nowhere to be seen.On a PC running the latest version of CC. This has never happened to me before.    Any info on this problem?

I am using Adobe Lightroom CC App on a Macbook Pro. I went to sync about 150 photos they uploaded so fast I didn't even notice except for the last 6, the last 6 photos have been syncing all night. The Internet connection is fine. this doesn't make any sense.

I am stuck with distatcher rewrite rule in aem 

               I've attached several examples of correspondence and records of payments that demonstrate the fact that I have not received a refund from Adobe and have made significant effort to process this refund. I cannot contact them directly through the website because the admin block, but admin has little to nothing to do with my account. I am out $210 as a college student and cannot successfully contact customer support to receive my refund that should have already been processed.   [Moderator note: One image with personal information removed]

hack attack deleted all my data and i need help restoring it. Thank you. Its precious pictures of me and my kids growing up

Hi, I'm changing job just as an annual licence was renewed with the company email. I was thinking of just changing the email to my private email. But it says "in use" since I already have an adobe account with that email. so...My question is, if I remove my private adobe account, would I then be able to change the company email to my private email?

Hello !I run Adobe on Both Mac and Windows.  My Mac has updated Photoshop but I cannot get the update on my Windows.  I have tried everything , literally everything that Adobe has suggested.  Nothing is working.  It was syncing until I did the update on Creative cloud, now it will not sync.  I have the correct OS but Jesus, help me not throw my computer out of the window and cancel my Photoshop.   I keep getting the sync error and then Error 306.  PLEASE HELP !!!  J 

Someone changed my email address and now I have no access to my account. I have no idea what to do, it seems that i have lost all access to my account. I got an email saying an address was added, then the primary was changed, and before I could log in it was locked out. Now I have no access. Cannot find a single person, email, or chant to speak with. Nothing in the help articles, nothing anywhere

If I have a photo in multiple albums, does that affect the amount of clould storage that is used, ie reduce the amount of storage I have left?

I'm changing my AppleId. Need to change it, not update it on my iMac. Will this effect the Adobe Apps I have already on my desktop and the creative cloud?

Hi,I recently got the Photography plan (Lightroom and Photoshop with 20GB storage). I noticed that I'm using 10.7GB/20GB, but I have my Creative Cloud totally empty. The only thing I have is 117 photos in Lightroom Mobile, nothing more.I don't know what is using my cloud space and I don't know where to look to find it out.Regards,Javier

Recently my subscription got canceled erroneously.  When I go to view my files it says that I have used 1.7G of 2GB, but displays no files.  When I try to access the files from Photoshop, it saysCould not download “documentname.psdc” because the item was not found or you don't have access to it.I logged into my account where the files should be, I even tried subscribing under this email address.  As I was added to a new team with the same email address.  But to no avail, my files to not show up anywhere.  Please any help would greatly be appreciated.  I've lost so much work. 

Why do I all the time, for 5 days now, get this message, when I try to updade my portfolio: "Access to myportfolio.com was denied. You don't have the user rights to view this page.HTTP ERROR 403"   [Moderator moved the thread to the correct forum] [Topic edited by moderator for clarity. This is a Portfolio question, not a Stock question.]

I realize this has already been discussed.  Id simply like to propose to Adobe they create the ability for line breaks in the masthead.  It ould open up a world of creative possibilities for no real effort.

I have an upgrade offer but when I click on it, it says not availble. I want to either upgrade or terminate my current plan and do a different one. Is it just me or is Adobe very difficult?

Everytime I turn on my computer I get a pop up that states CRLogTransport.exe - Application Error:“The application was unable to start correctly (0x000007b). Click “Ok” to close application” And I can’t open Photoshop. Everytime I try to open it I get another pop up that states  Photoshop.exe - Application Error: “The application was unable to start correctly (0x000007b). Click “Ok” to close application” I have uninstalled and reinstalled Photoshop to no avail but it is updated. I’ve checked my Drivers but they say they are up to date. This is only happening on my Surface Pro X, Photoshop runs fine on my IPad (2018) and Surface Pro 4 (2016)

How do I find real help?  I spoke to a customer service agent that could not think beyond the script written for them. How do I find real help at Adobe? I need to either buy the products I need vs. keeping a scription where I am throwing money in the wind constantly.  I am in a subscription and did not figure out the problem until few months later.   

Creative Cloud Desktop application opens for a brief moment in the system tray but just disappears without doing anything. The window for the application never opens. When I check task manager all of the Creative Cloud background processes are all running, including Creative Cloud itself. When I try to reinstall Creative Cloud the results are the same. A peculiar thing I've noticed is that the Creative Cloud Installer never actually completely closes and just runs in the background as I've noticed from task manager, even when it has "finished" installing. I've used the Adobe CC Cleaner tool multiple times and deleted any trace of Creative Cloud before reinstalling, done numerous restarts, tried running it in compatability mode, installed the MS C++ Redistributables for both 32 bit and 64 bit systems, but nothing works. The outcome is always the same.I just want to try and install Photoshop, but Creative Cloud isn't cooperating with me. What can I do to fix this.

This issue is not yet resolved as of July 2021 contrary to what a locked thread concerning this issue suggests. I'm on an M1 Macbook Air with the latest Creative Cloud version but the issue still persists. The "CCX Process" and "CCLibrary" still flares up now and then. Now I have to open Activity Monitor continously and check it regularly to force quit the process. I just recently left my Macbook in sleep mode over the night (unaware that Creative Cloud booted this process) only to find it hot the following morning realizing it has been running this proccess even in sleep mode – for about 8+ hours!Please fix this unresolved issue. It's not like I'll get a laptop replacement if Creative Cloud breaks my machine. This issue poses significant risk to all Apple machines.

  Adobe is charging me twice for the same level of subscription, this has been done several times . You charged me the whole year amount when I cancelled my previous subscription. And here again you are trying to rob me by charging twice for same month for same level of subscription.I found that it is very frustrating and mischievous.it is disturbing to treat customers in ill way & it is wrong.I am living in Canada and I don't expect such things in a civilized society which I consider the actions as robbing me in a day light. Considering my frustrations and I need your response and help to resolve the matter as soon as possible.   [Mod: Branched from an older thread, editing title]