Questions

Open in Creative Cloud (for downloading!) and I get this error message repeatedly:“Photoshop will update later. Photoshop can't update while following processes are running: - Adobe Photoshop 2026…” etc.My Photoshop App IS CLOSED! What is going on? Thanks!

I have a problem which adobe "help" was unable to help me with. I need to get Creative Suite CS6 licence deactivated, but I don't have access to the computer where it was installed. How can I do this? Is it possible? Creative Suite CS6 can be installed in maximum of two devices and I had the product installed to my laptop and also to my desk computer. But I just bought a new computer and I installed this creative suite CS6 successfully to it - but only then I realised that I forgot to deactivate the program from my old computer. I can no longer do that, since some part from the old computer were used to my new one. Now I can't use the creative suite cs6 before I deactivate it from my old computer - which doesn't exist anymore. Is there anyway to do this? This is really important tool for me so I would be very very thankful for all help with this. 

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on. As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post) So maybe this could be some sort of bug where it keeps thinking i

I really need help from a real person.I've been trying to install Photoshop, Creative Cloud, and other Adobe apps for hours now, but I keep getting the same error: Error code 62.I've tried everything I could find — the Creative Cloud Cleaner Tool, admin mode, restarting, deleting leftover folders… Nothing works. And I can't find any official explanation of this error anywhere.This isn't a case of "try restarting your PC" — I’ve already done all the basic steps. Please, if someone truly understands how this system works and can look deeper, I would be so grateful.I just bought the subscription today, and I can’t even begin to use what I paid for. I’m honestly exhausted and frustrated.Please don’t send me a template answer or a generic article. I need real help from someone who’s faced this or knows what’s going on.Also, I’m not a native English speaker — I’m using ChatGPT to help me write this post, so I apologize for any awkward wording.Thanks in advance to anyone who takes the time to

Hello. Hope i may get some help with this issue. I have been trying to activate Adobe CS6 on my windows 11. After research on the community, I was able to sign in using my phone and installed the whole CS6 Suite. However, after inputting my serial number when propmpted, it says that it has been revoked. This isn't the case becausemy adobe online account shows that i have CS6 registered under that serial number, and that there are no active users using it. Please help.   

As you can see, I bought Acrobat 2020 in 2021 and paid a pretty handsome sum for it, as I needed it as a student of law.As time goes on, I have replaced hardware and always uninstalled it and sanitised my drive before reinstalling the OS. Now, here lies a problem. The remaining laptop I had died, right in the middle of an exam! On that laptop, there were three accounts, all on the same machine. The problem is that every time you add Adobe to the account, it thinks it is a new machine. This is incorrect and is a serious flaw in the software development.The manufacturer, ASUS (whom I will never recommend again), deleted the data I couldn't access due to a motherboard failure and the installation of a non-removable NVMe drive, which I didn't know until I came to remove it. So, three sets of software, one machine, all deleted.Now, let's look at the correspondence I get from Adobe when I get an activation failure notice. The Adobe agent tells me to 'deactivate' other installations. If an in

Hello,I would love to install Lightroom classic and Negative Lab Pro on my Macbook, but it is an older one, running on Mac OS Catalina.The latest compatible lightroom version is v11, do you know where I can find it please? I checked on the creative cloud but it doesnt show in the older apps. Thank you so much

Hallo lieber Photoshop Support,   kann meine Photoshop Elements 12 Lizenz bitte nochmals reaktiviert werden. Ich habe auch eine Seriennummer. Ich bin mit der E-Mail Adresse [Personal information removed by moderator.]   Freundliche Grüße    Alexander Graf  [moved by moderator from the Photoshop Elements forum]

seriously, Why do you have to be logged in to uninstall any Adobe product? Installing any adobe product on a tablet is a horrible idea. On desktop, it's fine. That CC cleaner doesn't work on a tablet.. I's so annoying.....

I bought adobe after effects, my bank authorized payment, i downloaded creative cloud but there's nothing.Please help [Moved from the AE forum by moderator]

Hi all, I have been fully updated to the photoshop elements 2024 and even 25 as an add on but when I try to open any of them they tell me the only serial numbers I have are up to 2018, now when I look at my products in my account when I am signed into Adobe none of my products are there except up t0 2011, then it gives me 4 codes ro use tp sign in up to my 2018 version but none of the codes work.So Can anyone help me or at least explain why Adobe who have had plenty money off of me for a good few years now why they dont show my products up tp 2025. if it so they can put me on a yearl subscription it wont work.So please I am at a loss what to do next.Thank you in advance for your time and trouble. Bob.

I have bought a new laptop and want to move Photoshop Elements 11 from my old laptop to the new one. When I try to activate it, I get an error message saying it has been activated on two computers which is the limit. I deactivated Elements 11 on the old laptop and it gave me a deactivation successful message. I tried to activate it on the new laptop and it gave me the same error as before. Then I chatted with support and they told me sometimes it takes a few hours for the change to be updated and I should be able to active Elements on my new laptop in a few hours. I tried again this morning and got the same error. I chatted with support again and they told me the activation servers don't exist anymore and they can't do anything to help me with this issue. What can I do now? I had two different agents tell me two completely different things and I'm not sure what to do next. 

Hello, I have been a Photoshop customer for many years. My previous version 25.x worked perfectly. With the new subscription contract, I was prompted to download version 27.2. Unfortunately, my PC no longer supports this version. In the shop, I can only find version 22.x. Is there any way to download versions 23.x to 26.x somewhere?   [Mod: Moved to the "Discussion" subforum regarding the forum guidlines]  

The OS is incompatible. How can I download the old version of After Effects? I've already paid for the subscription.   [Moved from the Using the Community Bugs forum by moderator]

At one time, I had all the programs loaded onto my computer using CS6. I then stopped using the programs and when I needed Adobe Illustrator and Photoshop, I decided to load in creative cloud again, where I have all the programs again, but this time I only use 3 of them. Everything was fine until the other day when I was using both Illustrator and Photoshop without being online for about 6 months.   After that time, It was as if I somehow went past a certain amount of time to "check in" and so Photoshop told me to upgrade my hardware. Now it still loads, but it says I need to upgrade my hardware. I don't keep anything on the computer, I put everything on external hard drives, and I have updates of all my programs turned off. How is it that I "must upgrade my hardware," now, after 6 months of everything just working fine? [Moved from the Using the Community forum by moderator]

I own a perpetual (non-time-limited) Adobe Acrobat XI Pro license. According to my Adobe account, the license is not activated on any computer.However, it is no longer possible to activate Acrobat XI Pro.This issue is well known and has been discussed multiple times in this forum.How can I obtain a working, activatable license for my legally purchased Acrobat XI Pro?

We upgrade the desktop from Windows 10 to Windows 11 end for some days the Photoshop and Illustrator was working right.Some days after (I think after changing the computer name) the Photoshop and Illustrator cannot be opened.Asking for Activation limit.How can I activate the Adobe CS5 on Windows 11?From the chat the support suggested to buy a new version because the CS5 is not working on Windows 11.But as you can see from the above, I could working on Windows 11 before for a while.

What Will I Do? I Tried Finding Serial Numbers On After Effects And I Cant Find It! [branched by moderator]

애프터 버전 하위 버전에 25까지 밖에 대해 24.3 버전이 거부된다고 생각합니다. 

Hello Adobe Community, A few days ago, just after returning from a once in a lifetime holiday and importing 3,500 photos, my Lightroom Classic (LR), Photoshop (PS) and Creative Cloud Desktop (CC) all stopped working. Every time I opened LR or PS, the window would appear but empty and would state "not responding", even after multiple restarts. I then tried opening CC and it would do the same and then say "CC is taking longer than usual to load. Relaunch or restart and try again.” I tried multiple relaunches, restarts and reinstalls to no avail. Occasionally, CC states that it is missing or damaged and needs repairing, but when I try to repair it returns Error Code: 50. I reached out to Adobe's Virtual Assistant and they suggested the following, with my actions underlined: Restart your computer to clear temporary system issues. I have restarted multiple times although when I select restart, my laptop gets stuck on the “restarting” screen so I have to force shut down b

Hi I have C6 creative suite on disk. It has been transferred to my new desk top. I have the serial number where do I put it to activate my program

After installing Premiere Elements 2022 on my new PC, I received a message stating that the serial number had reached its maximum usage limit and that I needed to deactivate it on my previous PC.However, the PC I previously used has broken down, and I cannot log in.Please tell me how to slove it.

Hola, necesito ayuda. Cambié de notebook y no puedo instalar ninguna app de adobe (Lightroom y Creative cloud).Ya intenté varias de las cosas que vi en los post de acá: desactivar el firewall, permitir una aplicación, restaurar los valores predeterminados, nueva regla de entrada de windows defender; no tiene credenciales viejas así que tampoco es eso. ¿Hay algo más que deba intentar? 

I have Perpetual license for Photoshop, but the current version of Mac won't take the Photoshop version, so I have to update it but how do I go about doing that?

Hallo liebe Community,bin schon etwas älter Ü70J , habe lange mit PhotoshopCS2 gearbeitet, funktioniert nicht mehr mit win 11, suche eine bezahlbare Lizenz für CS6 oder CS5.Nur wenn ich diese Version noch aktivieren kannIch bedanke mich vorab für alle brauchbaren AntwortenBrigitte