Questions

Hi, I urgently need to install Adobe XD on my Mac. I know the app is in maintenance mode, but I have used it before and I still need access. Can you please enable access to Adobe XD for my account or provide a direct installer for macOS? It's very important for my work.

Ho cambiato il mio PC e ho cercato di scaricare dal mio Photoshop Elements sul nuovo device ma mi compare sempre il messaggio: "MSVCR 120.dll non é stato trovato" e il codice errore : 183.Come posso risolvere l ' impasse?Ringrazio.

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)" I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email.  I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

Nach einem Mainboard-defekt und Tausch erscheint die Fehlermeldung  "...  Die Seriennummer wird  bereits von der maximal zulässigen Anzahl von Computern verwendet. Sie ...."Ich benötige aber die 2. Seriennummer. Dauerndes An- und Abmelden ist nicht der Rat.Alle meine bisherigen Versuche über den online-Support weiter zu kommen, sind bisher gescheitert!Bin allerdings kein EDV-Guru.Wie komme ich zu meiner 2. Seriennummer?CUMartin

I have tried multiple times to install InDesign. Yet every time my Creative Cloud bar opens, it asks me to enter my mobile number. My mobile number is already entered in my account info.It simply refuses to let me skip this section, despite having a skip button.I have input my number many times, using standard format (07764 etc) and international format (+44 7764 etc), played around with spacing etc. It constantly tells me the number is invalid, and, as above, won't let me skip this step.Any ideas? I'm getting increasingly angry about this.

Hi there, I've recently purchased the PSE 2025 upgrade for my 2019 version.  When I attempted to download it a message came telling my installer is corrupted.  I have tried to download CC but it will not launch. After reading many of the past posts here and elsewhere. I did all the suggested fixes with no luck.   I've removed all Adobe programs, cleaned, restarted, turned off firewalls, and still can't install CC.  Am very frustrated as I have no access to any PSE program now. If there are any more thoughts out there on resolving this, it would be much appreaciated. Vicki

I wanna install Adobe Creative Cloud on a drive that's not my C drive. I know that you can go to prefences and choose a different location for your installed programs like Lightroom and Photoshop but that's not what I'm looking for. I currently have 40GB left on my C drive so whenever I wanna import photo's into Lightroom CC it tells me I need to make space on my C drive before it can import my photo's. My drive where I've got Lightroom and Photoshop installed on have 400GB left.

Error 160 during installation of Adobe Photoshop at the very end of installation. I can't figure out what rights and what registry branch to give them to. Program version 2025 [v 26.6.0.14].Solving the problem from here does not help: "What does getting error 160 mean?When you try to install a Creative Cloud app, you get the following error message:Exit Code: 160-------------------------------------- Summary --------------------------------------- 2 fatal error(s), 0 error(s), 2 warnings(s)FATAL: Error (Code = 160) executing in command 'SetRegistryValueCommand' for package:'AdobePhotoshop17-Core_x64', version:17.0.1.159FATAL: Error occurred in install of package (Name: AdobePhotoshop17-Core_x64 Version: 17.0.1.159).Error code: '160'WARN: Error Setting Registry - Start 64-bit:1 root:2key:SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Photoshop.exe name:Defaulttype:REG_SZ data:C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe. Check forRegistry permissions. (E

Greetings. Through the virus, I had to remove all Creative Cloud products from my laptop. I used the tools offered by Adobe on the official website to delete. But I can't install Photoshop again, Creative Cloud and Lightroom. I ask for help with this

For the last week now I have been trying to download the Photoshop Creative Cloud trial for my MacBook Air and every time I try to download it, it stops at 8%. Am I doing something wrong or does anyone know what to do to fix this?Thanks in advance!

When I try to open my app Photoshop Elements 12, I get the message “Signing in with Adobe ID and registering Adobe Photoshop Elements 12 is required within 7 days otherwise it will stop working”. So I click on “Sign In Now”,  I enter my email to sign in, I am asked to enter the last 4 digits of my phone. I do that, I get a password on my phone, I use that, I get the message that the sign in was successful and that I can return to my application and when I return to Photoshop elements 12, I get again the same message: Signing in with Adobe ID and registering Adobe Photoshop Elements 12 is required within 7 days otherwise it will stop working.

photoshop and premiere 10 in windows 11 24H2 home Crashing My Laptop every time I try to install these programs using my dvd drive and then have to reset my lapto p on my brand new MSI 15  B13VE Nvidia RTX 4050 13th Gen Intel(R) Core(TM) i5-13420H, it happens during restarting my laptop why? Please help I cannot afford new ones.

Hello friends, I would like to allow Photoshop to have two languages at the same time on Mac, I saw some tutorials on YouTube, but only on PC. Thank you very much

start here, https://helpx.adobe.com/download-install/kb/licensing-errors.html

Hi there,  I upraded my computer (Win 10) and want to continue using my Creative Suite 6.Unfortunately, I can't activate, as the installation tool tells me that the key is already used on the maximum number of devices. There is not a single activated product in my account, everything deactivated. Even the drive Adobe is installed on is the same as before. Is there anything I can do? 

Hola me gustaria instalar una version antigua de Premiere Pro para mi iMac Catalina 10.15.7. Es posible? muchas gracias

I HAVE A NEW LAPTOP AFTER OLD ONE CRASHED I PURCSED THIS PRORAL IN GOOD FSITH BUT IT IS IMPOSSIBLE TO INSTALL. i WILL NEVER BUY ANYTHING FROM ADOBE AGAIN. THE PROGRAM APPEARS TO BE A SCAM OR A RIPOFF.  LOOKS LIKE I HAVE LOST MY MONEY

Hello,I have an Adobe Web Premium CS5 license that I registered to my company in 2012. Although I uninstalled the program from my old computer, the license deactivation process did not work properly due to the outdated Windows version, and the product registration is still linked to that machine.When I try to install it on my new computer, it says that the license is already in use. I tried to remove the license via my Adobe account, but no registered computer appears there.As a result, how can I deactivate this license and install it on my new computer?

Ever since a recent update all of my programs started acting funky. Over all I've gotten everything back to normal except for illustrator. No matter what I do to attempt to fix the issue, ACC refuses to download illustrator.- This happens regardless of which version I choose- I've tried using the control panel to repair the ACC program- I've done a full uninstall/reinstall of ACC and everything else- I've tried AdobeCreativeCloudCleanerTool in a different uninstall/reinstall attempt- I've tried manually deleting all adobe related files (after uninstalling all programs) to see if anything lingering was causing the issue - I've tried lowering fire wall settings just to see if itll let illustrator through- I've tried allowing more control in permisions for the C:\adobeTemp folderOther than the litany of different and sketchy looking solutions people have posted about over the years, I have 0 additional ideas on how to solve this issue and I haven't been able to find any dif

I am hoping someone can help me.  I have CS6 which is basically all I need for my what I do with my photos.  I had it installed on my old computer and am unable to transfer it to my new one since it states that it is already in use on two computers.  I deactivated it on my old but still getting the error message.   There is any work around to activate it on my new computer.  I have never had this issue before when upgrading computers.  I even tried to go back and open it on my old computer to make sure it was deactivated and it is now stating that  the license on it is no good and already in use by two computers. 

Bonjour Je veux télécharger Adobe premiere Pro mais on me demande de "mettre à jour mon système" (voir photo)Comment faire ? avec l'aide je tombe sur cette page (voir photo) mais on ne me dis pas comment mettre à jour (voir photo)merci pour votre aide, j'ai un abonnement mensuel et je ne peux pas en profiter c'est trés chiant!!

Hi, My photoshop doesnt open on my Imac (Not responding and force quit) , I installed older versions, added photoshop to the accessibility and then restart the Imac, nothing works, Im using both photoshop 2024 and beta version. its a M3 chip, 16 GB, 250 Gb free space. Is there anyone who can help me ? I really appreciate your help in advance. 

I've hit the "limit reached" message for the number of devices I can use my Lightroom service on. Problem - I can't sign out of one of the old devices because the machine is dead. Repeat, there is no option to deactivate my service from the old device. Is there any way to deactivate a dead or lost device?

I ve been subscribe to adobe creative cloud for more than 3 yearsBut suddenly y got a payment error and everytime I open an adobe aplication it ask to choose a plan. I already solved the payment issue (weird because ive been using the same credit card all these years) but the problem still persist, every time y open an aplication a pop up window comes up to choose a subscription plan help please, it is realy annoying. I work with these sofwares on a daily basis

Hi Adobe Team,I recently lost access to After Effects and Premiere Pro version 23.6 due to a system reset, and unfortunately, I don’t have a backup. The Creative Cloud app only shows the latest versions, and I urgently need 23.6 for project compatibility. Could someone from the team please help me with official download links for version 23.6 (Mac, if available)?Thank you so much in advance!