Questions

Cannot install Creative Cloud  - I received this msn

Wie kann ich nach einem Computerschaden die Seriennummern deaktivieren? Ich habe eine CS5 Standard Suite die ich gerne auf einem neuen Computer verwenden würde. Meines Wissens gab es die Registrierung über den Online-Adobe-Account damals noch nicht. 

Hi, I just installed a new computer in place of an older one. I had Adobe Acrobat X Standard installed on the old machine and running perfectly with my licence.I tried to activate the licence on the new machine without success. I then deactivate the licence on the old machine and tried to activated it on the new one.But surprise, my licence is still exceeded. I need my licence back.. It was working just fine on an Windows 11 machine and now, it's gone and i need to pay again? What a joke Thanks

Photoshop won't let me use it. Today was the first day I got a ref code 1800. Virtual Machine configuration issue. I don't use a VM and it's turned off on my computer. Help!

I also don't know if it'll run on Mac 15.4.1 either but I could also do something about that.  Many thanks,  James. 

hi,i purchased a cs6 master collection licence in december 2019, via a reseller in the uk. i did activate it back then and used it flawlessly since then. now i got a new computer and had to reinstall the software and reactivate the licence: which i successfully did on monday, april 28 around 10 am. i think you can see the activation attemps on your server log. because i made the mistake to install the whole suite, i got the warning that a driver of elements was not compatible with windows 11 security (because it does not have the necessary certificate), it was suggested to disable a core function of windows 11 so that it would not make this security checks - i did not disable any core function. however i did install the neccessary patch for adobe acrobat X, i did sign in with my adobe account to activate the licence - and it worked beautifully.  all programs were working on the activated serial number. perfect! then i restarted the machine and it crashed an bas

Hello, both the update function (no matter which adobe program) and the full version download no longer work.I have changed the download location in the adobe cloud application (which didnt update either)to make sure that the destination folder is not corrupt. Didn't help either.Thanks for any Ideas

I installed CS2 so I could run my CS5 upgrade disk, but CS2 didn't register and I think that is preventing CS5 from seeing it, so the upgrade doesn't run. How do I fix this? Is there a registry hack? Adobe shoudl provide something for us since we spent the money.

My computer has died, and I need to deactivate CS5 and the online versions of Lightroom and Photoshop so I can reinstall them on my new computer. How do I do this? Thanks.

I have Acrobat X pro on my old computer and when I try on the new it will not be activated because of the old one.On the old one I have uninstalled Acrobat so I can't inaktivate it.How can I solve this problem? I don't want to buy a new version.

Hello!In the install procedure I was asked to activate CS6. I have the CD and serial number. Bought this educational licence via the college where I was formerly a teacher. But I can no longer log in with the expired mail address.I have 2 other Adobe accounts, made in later years for other Adobe products.  But I can't see there the CS6-purchase data of course.So my first question is: how can I re-activate CS6?And second, eventually: exists an european telephone number for customer support? I live in the Netherlands, but see only US-numbers like (800) 685-3644.I 'm grateful for helping answers!

In order to perform a recurring modification required by my nVidia Control Panel, I must turn off "AcrobatNotificationClient.exe".  I cannot find this running program to turn it off.  I have looked in the Task Manager under Processes and Services, I have also looked using msconfig and do not see it anywhere. The only solution I have found it to uninstall Acrobat, make the updates to the nVidia cards, then reinstall - which is a real pain. Any and all advise appreciated. 

Hi, ich hätte mal eine Frage und zwar ob man Die Schüler, Studenten und Lehrer Version der Adobe Creative Cloude auf mehreren Geräten nutzen kann denn ich bräuchte die cloude für die Schule und zu Hause denn ich habe einen Mobilen Laptop der aber nicht Leistungsstark genug ist um mit jedem Programm zu arbeiten und ich habe noch einen Desktop Rechner zu Hause stehen mit dem ich alles andere machen kann. Meine Frage: Kann ich die Programme auf beiden Geräten benutzen indem ich mich auf dem Laptop auslogge wenn ich auf dem Pc arbeite und umgekehrt aber ohne die Programme löschen zu müssen?Danke für die Antwort schon mal im Voraus.

Have attempted to install PS Elements 13 from brand new disc. (Windows)Installation works so far as it is on the PC and will run if I bypass the connection request, but how long is it going to do that for before it blocks me from using the program?  IT asks repeatedly whilst the program is running too.  Have manually registered the serial number on my Adobe account and it is showing as verified.But each time I open up the Elements editor it tells me to register and then comes up with an error messages telling me that it cant complete the process as I am not connected to the internet.Obviously I DO have internet connection, as I am signed into Adobe account, internet web browser etc.  so what is the problem and is there a work around?NB -same issue occurring on the Premier Elements 13 program as well.

Hallo, ich kann meine CS6 nicht mehr neu aktivieren, auch kein Anforderungscode generieren usw., weil scheinbar nicht online(!?). Bei Seriennnummer aktivieren heisst es dann entweder die Seriennummer konnte nicht gefunden werden oder ich hätte schon die Anzahl Geräte erreicht, was nicht stimmt. Hab schon alles Mögliche probiert und es funktioniert definitiv nicht. Kann mir in dieser Sache jemand helfen? Gerne möchte ich meine erworbene CS6 weiterhin benutzen können. Da der MacBook Pro auf dem momentan eine funktionierende Version installiert, zu langsam geworden ist, habe ich die Software auf einem Macmini 2018 installiert (Mojave). Nun aber klappt es nicht mit der Registrierung/Aktivierung. 

i have a licenced copy of adobe suite cs3...i had a system format..n had to reinstall my software..after entering a serial no..m asked for an authorization code...n while activating through telephone nos..they are replying that the no is invalid..how can i activate my software..plz guide...

My iMac can only be updated to Big Sur. Can anyone help with a direct download link for Premiere Pro 2023 that is compatible with Big Sur. 

Hi guys, I just updated all app in my Photography Plan, Photoshop included.Adobe app says I should have v26.6 but when I enter in Photoshop and go to Help -> System Info I get this:"Adobe Photoshop Version: 22.2.0 20210202.r.183 2021/02/02: a176e5849fa x64"Why this? Everything else seems to be working fine, so I can't really wrap my head around this.Already manually checked for updates, but nothing. Could you please help?Thanks,Claudia

Hi everyone,I'm running macOS 15.4.1 and recently moved all my Adobe Creative Cloud apps from the internal hard drive to an external SSD (APFS formatted) to free up space on my Mac.The issue:Since moving the apps, I can’t update them through Creative Cloud, nor can I launch them directly. I’ve correctly set the install location in the Creative Cloud Desktop app to the external SSD, but the apps are still not recognized or updated.Trying to install apps directly to the external drive also doesn’t work – Creative Cloud refuses to install them there.Has anyone found a solution or reliable workaround for running and updating Adobe apps from an external SSD?Any help would be greatly appreciated!

 i have the license on account. on cc says Next payment on Apr 21, 2026 Annual plan, paid monthlyYou saidbut it says buy now when i'm trying to open  

Hi, I urgently need to install Adobe XD on my Mac. I know the app is in maintenance mode, but I have used it before and I still need access. Can you please enable access to Adobe XD for my account or provide a direct installer for macOS? It's very important for my work.

Ho cambiato il mio PC e ho cercato di scaricare dal mio Photoshop Elements sul nuovo device ma mi compare sempre il messaggio: "MSVCR 120.dll non é stato trovato" e il codice errore : 183.Come posso risolvere l ' impasse?Ringrazio.

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)" I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email.  I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

Nach einem Mainboard-defekt und Tausch erscheint die Fehlermeldung  "...  Die Seriennummer wird  bereits von der maximal zulässigen Anzahl von Computern verwendet. Sie ...."Ich benötige aber die 2. Seriennummer. Dauerndes An- und Abmelden ist nicht der Rat.Alle meine bisherigen Versuche über den online-Support weiter zu kommen, sind bisher gescheitert!Bin allerdings kein EDV-Guru.Wie komme ich zu meiner 2. Seriennummer?CUMartin

I have tried multiple times to install InDesign. Yet every time my Creative Cloud bar opens, it asks me to enter my mobile number. My mobile number is already entered in my account info.It simply refuses to let me skip this section, despite having a skip button.I have input my number many times, using standard format (07764 etc) and international format (+44 7764 etc), played around with spacing etc. It constantly tells me the number is invalid, and, as above, won't let me skip this step.Any ideas? I'm getting increasingly angry about this.