Questions

Hi, how can I cancel a plan associated with another account which I no longer have the access to the email address and the sign-in process requires a verification code.(also I don't have a phone number with that account.)Thanks for helping out, much appreciated.

I have been a Creative Cloud user for years and this is the first time I have encountered this: I Opened Creative cloud and it states that there was an update. I click to update, and it progresses to roughly 9-10%, then states "Creative Cloud update failed", Error 117. I tried with several of the other applications and they do the same thing. I procreeded to uninstall all of the apps, and they will not download/install. Naturally, I google searched, and found this page:Creative Cloud Download - Error 117  and later this: Fatal Error '117' occurred while download  I took all steps in the latter, via this link, and the steps in the troubleshooting found here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&mv=other#error117  I am completely at a loss and have spent several hours trying to get the applications downloaded.  I tried installing them on my wifes machine

I bought Lightroom 6 in 2015 on cd. When I bought a new Mac with iOS 11 Big Sur, it would not work. My question is, can I upgrade without having to buy a subscription? I don't want to pay over a hundred dollars every year!

I have a 1 year pre paid membership but Photoshop says that I can't use it until I add my credit card information? I'm not trying to pay for photoshop on a monthly basis, I just want to try the product, risk-free.

I am trying to reinstall production preium cs6 on a new hard drive. After entering my serial numder and clicking next I get a box that says serial number you provided is valid, but a qualifing product could not be found on this computer. My previous product as listed in mt Adobe account is #After Effects STD but that is not listed in the drop down list of products therefore I cannot conplete the installation.  Is there a solution for this issue

Afternoon, all.   I tried to start up Illustrator yesterday, and was greeted by a "we can't verify your subscription status" error. Annoying, as I have things to do (and yes, my subscription is still active and okay according to the website). Additionally, if I start up Adobe CC, I get a generic "unable to reach Adobe servers" error. During troubleshooting I pinged the Adobe servers listed here: https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html and found that they resolved to Akamai servers. I assumed that this issue was related to yesterday's Akamai outage and gave it up.   However, I'm still experiencing the same issues today long after Akamai say that the problem should be resolved. I can't access CC or the software I'm paying for. I have now completed all the troubleshooting steps in this post https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html and this one https://helpx.adobe.com/download-install/kb/unable

Hi, I can't get my CS6 activated. It's installed on OSX 10.11.6 that runs in a virtual machine of VMWare Fusion 12 on an iMac 2020. Adobe Support confirmed to me that I have one of my two activations ready to be used. But they can't help (they say) with technical issues during the activation, as they themself can only deactivate an older installation but not activate a new one. And as CS6 isn't officially supported anymore that's all they can do and I shall ask the community here to find answers and solutions. That's what I do now. Description: CS6 is installed and updated. Java is installed too. When I open i.e. Photoshop, I am asked to either continue the 30 days test version or license the product. I choose "license" and another window appears, saying that I need to register. I click on "register now", type in my account details and click "register". But all that happens is that I am redirected back to the previous window. No further message. It just doesn't get beyound th

hi! I've read that both Photoshop and Premiere are already available for Silicon without Rosetta, though when I double click the folder to install both apps, I get a message that I need to install Rosetta first... how do I install them without Rosetta?thanks

Hola, Tengo licencia de estudiante y estoy muy contenta. Pero quiero saber si adquiero un computador nuevo, puedo volver a instalar los programas con la licencia? Muchas gracias    [Title edited for question clarity and future forum search... Mod][Using your name as a question title does not work to let people help you]

I have two devices activated in my Photography Plan account but one of them now appears under two slightly different names and it actually looks like I have three devices activated which can't be right. I think this might have happened following the last Creative Cloud or Lightroom updates"Medion on WINDOWS" and "Medion on WINDOWS_64" are the same same device.I currently have both Lightroom Classic CC and the old standalone Lightroom 6 installed on this device and it appears that Lightroom Classic CC is associated with "Medion on WINDOWS_64" while Lightoom 6 is linked to "Medion on WINDOWS". This makes for a very confusing set up particularly when it comes to activation or deactivation of the device either online or by signing in/out using the Creative Cloud app or individual programs. It was a lot easier before when the device just had one name.Does anybody know if this is normal and, if not, how it might be fixed. I have tried uninstalling everything and re-installing but that made n

Im working on Acrobat DC, when its done it can't be open and CC sugesst to download again.It happend many time, i tried to reinstall CC and it when instal Acrobat it happend again (it always go download even the data its done)

I have been trying to get help with a problem.  I cannot get Photoshop 12 to work on my Windows 7 computer.  I have spent many hours going around in circles and keep winding up in places like this, which I tried yesterday with no luck.  I believe that there must be a simple solution, but I cannot get to anyone who can help me.  There are no telephone numbers or email addresses that I can find in the Contact Us section.  This should not be so difficult.

Gallery  

I've been talking to tech support since Monday.   Adobe apps , PS/inD/Ai were constantly stopping. I was advised to un then reinstall the apps. When I went to reinstall, I was told I couldn't because my computer has an ARM rather than a AMD processor. Now I'm being told no one in tech support can help! I'm a graphic designer under deadline and can't finish my work!!! 

Hello!  Does anyone know where I can find a download for Adoble CS5.5 Master Suite in a x64 bit version?  I had my original copy stolen years ago.  It wasn't a problem because I still use the same computer.  However, I'm having to purchase a new computer and I will need that Suite installed on my new computer.  Can anyone help?  I would really appreciate it!

I have two Adobe Photoshop Elements 14 editions, and I use iMac 2011 Destops offline.  When I try to install Elements 14 on a refurbished 2011 iMac Desktop I get the message that I must DEACTIVATE the software on other computers.  I do not have it on other computers.Is there any remedy now that APS has stopped supporting the software?

When attempting to install apps, Creative Cloud states that my operating system in incompatible. An error pops up stating that I need Windows 10 (Version 1903 or later). I have Windows 21H1, so I believe this is incorrect. I have uninstalled Creative Cloud using the Creative Cloud Cleaner Tool, and reinstalled it, but this problem remains. I have also ensured Windows is fully up to date.  Any help would be much appreciated,Thanks

Hi Anyone who could help - have just downloaded file for PS Elements on my Mac. On opening the download it pops-up a screen with a User Name (assigned) and requests a password (my PS password doesn't work, neother does my Mac paswsord). Anyone know what goes into this password filed? Thanks PJX 

Hi all, Since Adobe CS6 does not work well on MacOS 10.11 El Capitan, si decided to revert back to MacOSX 10.6.8 on my 2009 MacBook Pro. My attempt to reinstall Adobe CS6 via the installer DVD was interrupted as the installer was unable to recognize any connection to the internet in order to verify the serial number. With the exception of Google, it is not possible to log on to Adobe with any browsers compatible with MacOS 10.6.8 as they are not secure. Is here a workaround?Thx,Warren Westbo 

Hi Community,i am facing trouble when activating CS4 on a new win-PC.I have deactivated the licence on the previous win-PC and tried to activate on the new PC. The licence number seems not working.Finally the support told me that the licence Server for CS4 is shut down. It seems that there is actually no way to acitivate CS4 on a new device. Is that right or is there somebody who can help?Thanks in advance, Falk.

Goodafternoon, we have Adobe acrobar DC standaard installed on our Terminal Server 2016. We have 3 licenses. we have also installed adobe acrobat reader after that but it crashes when adobe reader starts. this is the error messages: Naam van toepassing met fout: AcroRd32.exe, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fd4Naam van module met fout: AcroRd32.dll, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fc7Uitzonderingscode: 0xc0000005Foutmarge: 0x0098ff56Id van proces met fout: 0x18c4Starttijd van toepassing met fout: 0x01d788a0d58a045cPad naar toepassing met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exePad naar module met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dllRapport-id: aa62e993-3818-4652-84bc-ef7a7486c68f 

Gostaria de utilizar minha licença no novo computador que comprei. O antigo não está mais operando.

Hi, I'm a school student using my school domain to gain access to the adobe creative cloud. I have no trouble installing the apps on my school computer however, if i try to install them on my home computer i instatntly get a Instaltion failed Any solutions? Thanks, Jake 

Hello. I had to move my hard SSD drive to another identical laptop and now all of my creative suite app say my subscription is expired, but it is not. I can still use all of the apps on another work station.

Hello I was wondering if anyone knows how to tell if you still have a membership from you school. I had a membership in 2019-2020 from school for being in photography they said i would still have it even after I graduated but I don't know how to tell if I do. Adobe keeps trying to have me update payment / buy it again.