Questions

So, I want to use Premiere Pro for a month, but not too long ago I got a prepaid gift card of $25. I want to use it, but apparently you can't...? How does this work, kinda annoying that they won't allow me to use this.

Hello, I'm stuck with my Mac hardware and the latest operating system that can run is macOS Catalina. Just brought the Adobe product, creative cloud all applications, but it pushes the AI installation 2024 versions. Only 2023 27.x versions are compatible with Catalina. Any suggestions rather than the obvious one, changing the hardware? I should be able to download 2023 27.x too right? But where and how? Or things are getting old rapidly these years that I don't find customer friendly...

Hi everyone, We are currently using the external tool "Xactuell" from Codeware, which is fully compatible only with Adobe InDesign 2021 (Version 16.0). Unfortunately, the older versions listed in our Adobe account only go back as far as Version 19.0. Is there any way to access or download InDesign 2021 (Version 16.0)? Any guidance or suggestions would be greatly appreciated!

How to Activate Adobe CS4?I have purchased CS3, then upgraded to CS4 with a vaild INDESIGN UPG code.Now my computer box has died, I need to install CS4 again from the boxed DVD.When prompted for serial number it says serial number invalid.The serial number is the one printed on the box.It is correct.How to activate CS4?

Whenever I attempt to download one of the files from the Creative Cloud it says I have insufficient disk space. This is not surprising, as I only have a 32 GB computer with <1 GB open. However I have an external Toshiba hard drive that holds 1 TB on it, and changed all of my preferences for the downloading to happen on that. I have 921 GB open on my Toshiba drive, however I feel as though it is not downloading it to the Toshiba drive as every time I try to download Premiere the CC gives me error 120 (insufficient space). Any help?

old computer has died replacement trying to load and activate acrobat 9 standard?

I still use Photoshop CS2 as I does all I need and I do not use it enough to warrant updating.I have downloaded the replacement version to overcome the activation problems with my original disk.My previous legal edition for some time (and I assume it dates from when you discontinued activation) and the revised edition asks me to register when I start it running each time despite the fact that I have registered it.  Is there any way to stop this slightly irritating question?regardsColin Reid<Removed by Moderator>

There is absolutely no reason for Adobe to force its customers to stay logged in. I can understand the need to check the licensing once in a while or i'd even accept to briefly log in each time (even though a waste of time) to check the license. But forcing cutomers to stay logged in whilst using Adobe is more about Adobe collecting background metadata from cookies etc than it is about checking the license. We as customers have a right to our privacy when online. It is not a privelege. I have been an Adobe customer for over 20 years and this is just pure arrogance on Adobe's part and will ultimately lose customers. I teach for three photographic schools and usually recommend Adobe but i'm beginning to think twice. And i know i am far from the only person who has this issue.

I am re-installing illustrator because i could'nt open the app. It just downloading 1% and then stops and i need to try again. No error message or anything. 

when trying to install I get this error2 fatal error(s), 0 error(s), 1 warnings(s)FATAL: Error (Code = 145) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:7.2.0.58 FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 7.2.0.58). Error code: '145'WARN: Destination path is file or already used "/Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/MainMenu.nib/classes.nib"11/21/24 15:18:12:831 | [WARN] | 4398 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 205432 | 0 | Error in reading packet info from the pipe 7, errno = 9 11/21/24 15:18:12:831 | [INFO] | 4398 | HDSetup | HDSetup | AppContext | | HDSetup | 205419 | 0 | ************************* END Adobe Setup ************************* I’ve read that and I renamed main “Core Sync” folder to “CoreSync0”, but it did not fix the issueI use macOS latest software.

Exit Code: 127 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 4 error(s), 4 warnings(s) FATAL: Fatal Error '113' occurred while download FATAL: Error occurred in extract of package (Name: AdobePremierePro25AllTrial Version: 25.0.0.061). Error code: '127' ERROR: Path:C:\adobeTemp already exists ERROR: Path:C:\adobeTemp already exists ERROR: Path:C:\adobeTemp already exists ERROR: Path:C:\adobeTemp already exists WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 ------------------------------------------------------------------------------------- Don't really know what sense to make of these errors. My storage is fine. It always freezes up on EXACTLY 87%.

Why the Ps failed to install on Macbook pro m2 ? 

Hello, I purchased Adobe Illustrator for Mac on Sun. March 1. For the past two days I have tried downloading it many times. It will load to somewhere around 10% then stop. It says remaining time is around 160 minutes. I have let it run, but I still won't load. It freezes around 10%. I have High Sierra OS and plenty of space on my computer. I even turned off my firewall. I have tried Safari and Firefox both. If anyone can help, it would be appreciated. I need this program to do work. Thanks for your time.

i wish to change the date of my  direct debit payment

hallo, ich habe einen Gutscheincode fuer Adobe Foto (1 Jahr Prepaid) eingegeben, aber kann keine Aenderung an meinem Abo erkennen. Es zeigt immer noch monatliche Zahlung und mein Kreditkartenkonto und den naechsten Bezahltermin an.Gibt es keine Aenderung, so dass man sieht, dass der Gutscheincode auch gebucht wurde?

Hey I recently upgraded from a 2014 macOS CATALINA to a 2022 macOS 12.4 Monterey. I had no issues transfering everything over using the migration assist except for my CC doucments. When I tried to open up CC on my new mac it came up with problems with migration and that it couldnt be opened. I couldn't open up Lightroom or Photoshop because of it and I need those for school work, etc. I tried to use the unistall app for CC but that had the same problem.  The notification would come up saying the CC is unssported or damaged. Anyway, I binned everything CC from my apllication and utilities, even downloaded the Adobe Cleaner thing that you guys suggest, so now everything adobe is gone. The next suggestion thing was to download an apllications manager for adobe but that wasn't compatible with this new mac, which was annoying cause that seemed to be the step that worked for everyone else. I have a school provided account that has access to everything so signing into adobe is no problem

Hi, I've been trying to set the preference in Creative Cloud to install apps to another location on an external drive, on which I have numerous other programs. But it refuses to install Adobe apps there, giving me the following error (see image).  I have seen other folks say that they've been able to do this but for some reason, my system just won't do it. I'm running a Mac Mini with Sonoma, and have numerous other apps on my hard drive that work fine. It's not encrypted. It runs the standard Mac format, has more than 40GB free,  I even tried creating an "Apps" folder on the drive to see if it would install there, but same error. Any ideas, friends? Thanks! 

I can no longer use Photoshop or update it because Creative Cloud cannot update or download anything anymore. It simply leaves the download sitting at 1% and I cannot even the cancel the download, forcing me to restart my computer (Windows 11) if I want to close the CC app after attempting a download. I've tried uninstalling and reinstalling CC, it used to work fine. What is going on? I have no clue how to fix this.

Hi there, I've tried many things lie desintall/reinstall the Adobe Creative Cloud, repair etc but I'm still getting this error during the Windows 11 shutdown. Any clue how to fix it?Regards,

My activation license for Photoshop Elements 15 is being used by a stranger. I purchased the original in January 24and registered it in August 24. The PC on which the software was loaded has been disposed of and the drive was securely wiped. So while trying to load the original copy  on to my new laptop i am now told that my code is being used on a third party machine and i need to purchase a new code. Logging into my Adobe account confirms that. I am greatly puzzled how this could happen. I surmise that someone has hijacked my email account to register the software as when i tried to login to my original Adobe account  my original password had magically changed.      

Hi,I have a brand new Windows 11 based computer and it will not allow me to install Adobe Photoshop.  It says that Photoshop can't work with Windows 11 due to S Mode.  Will Adobe create a version of Photoshop to work with Windows 11 S Mode?  Adobe Photoshop is one of my favorite apps and I don't really want to loose it.

I tried all versions available, all of them start up with the same error message:Could not complete your request because of a program error.then with every click, the error window duplicates. Only Photoshop beta works now (latest version)Tried all the fixes online (except deleting all CC from machine)HELP! MacBookPro18,1Apple M1 Pro16 GB

Hi,I bought Adobe Premiere Elements 13 last year for my windows pc. Now I also have a Macbook and would like to be able to use it on both PCs. I was able to download the Mac version, but when I entered the serial number I'm being told it's not correct (I double-checked - the number is correct...). So - any ideas? Anybody experienced the same thing? Or is it just not possible to use it on both systems? PLEASE HELP!!!

Estou arrependido da minha assinatura. Contratei os serviços da Adobe e não obtive a satisfação esperada. A Creative Cloud me deu a opção para instalar o Photoshop 22.2 (compatível, o Photoshop 23.11 não é compatível). Eu instalei a versão fornecida, mas quando tentei abrir, deu um erro ("Erro ao carregar a biblioteca ippCV").Minha máquina não é compatível com essa versão, mesmo no creative cloud dizendo que sim, não funcionou. Está faltando o SSE 4.2 ou superior. Mas então por que a Creative Cloud me deu a opção de instalar uma versão mais antiga, não havia nenhuma mensagem de incompatibilidade (como a da versão 23.11), então levei isso ao pé da letra.Eu precisava do download da versão v21, que ainda seria compatível com minha máquina, mas usando o suporte virtual, ainda não tive sucesso.

1. Ich muss meine aktuelle PS- und Lightroom-Versionen auf ein anderes Laufwerk verschieben, weil das Standardlaufwerk voll ist und keine Updates mehr zulässt. Wenn ich PS aber über die Windows-CC-App installieren will, geschieht dies automatisch auf dem Standardlaufwerk, eine Auswahlmöglichkeit habe ich nicht. Wie kann ich das ändern?2. Muss ich dann auch die gesamten anderen Creative Cloud-Anwendungen (Bridge etc.) verschieben oder kann ich die auf dem Standardlaufwerk belassen?