Questions

I'm the original owner of a store bought Design Suite 5.5. (I use CC for my main). I have an old laptop that won't run CC and tried to load my old DS. I can't install due to 2 loads. I have the original PC that DS is still installed on however when I try to deactivate I get a message to connect to the internet. I can receive updates and am online. I know this is a ridiculous ask as its so old but its legit software and I'd like to use it. Any advice or workaround would be appreciated.P.S please forgive of this is the wrong forum for this post.

Subject heading describes the problem. Creative Cloud Update is frozen while displaying "Canceling" for the last hour. Update was stuck at 95%. Need to be able to restore LRC, old version was apparently removed and the new version did not install.

Which App from the App store should i use to add adobe to my macbook air

Bonjour à tous,  J'ai ce type d'affichage au démarrage de chaque produit Adobe actuellement. J'ai tous désinstallé et réinstallé via le ADOBE Cloud, identique, rien ne change.J'ai même utilisé Revo Uninstaller pour ne laisser (quasiment ?) plus de fichiers liés à ADOBE.Réinstallé le Cloud, les logiciels, mais rien n'y fait... Je suis bloqué. C'est plus qu'un problème d'interface, car je ne peux pas faire de nouveau document par exemple dans Ilustrator. Je peux ouvrir un modèle ou un fichier existant en revanche.Une fois ouvert, je ne semble pas rencontrer d'autres problèmes (mais je n'ai pas tout parcouru non plus !) Merci de bien vouloir m'apporter votre aide !  -------------------  Hello everyone,I'm getting this screen when I start every Adobe product right now.I've uninstalled and reinstalled everything via Adobe Cloud, and it's the same process, but nothing changes.I even used Revo Uninstaller to remove (almost?) all Adobe-related files

Hi all, I have have 2 PC`s with one for general use and the other for just photo work and I have just upsized my operating hard drive and got all the contents swapped to the larger drive in my photo PC, then I confirmed everything worked and then uninstalled photoshop on the old hard drive as you can only run 2 photoshops, my issue is that photoshop on the new drive keeps saying i am over my subscription limit even though I only have the two installed. Any sugestions on how to resolve this issue please. I run winows 10.

I have Windows 10 and I'm trying to update to the newest version of photoshop. Everytime I try to update it it says update failure, but without an error code. I'll hit retry or restart my computer and nothing fixes it. I've never had an issue with my past updates. Also all of my other apps in my Adobe Suite let me update recently. Someone please help.

My Creative Cloud app suddenly decided to not recognize most of my installed apps, meaning I can't update them cause there's no other way than from the CC app. As you can see down here, the lists don't match (I installed Ai 2025 before taking the screenshot, and I know the CC app won't appear in its own panel): Considering I'm paying for this, not being able to use the latest version simply because the app manager doesn't feel like letting me, it's very insulting. I'll like to add, I literally didn't make any kind of change or modification. One day I just noticed some apps not updating and, when I looked into the manager, this is what I found.

My computer recently had a hard-drive failure, requiring me to re-install Adobe Lightroom 6 after replacing the hard drive.  After I launch the software, it says that I have reached the maximum activation count for my serial number and to deactivate the software on the other device first.  This is not possible, since the old computer no longer exists due to the hard drive failure.  In my Adobe account, it does not show any activated devices, so I don't see any way to resolve the issue.  I cannot find a way to contact Adobe support to get someone to help me fix the issue.

hi i have macbook pro 2020 with intel proccecor that having hard times with the newer versions of illustrator and im tarying to find an older version from 2023

Hi, I gave a problem. Few days ago  i bought Adobe Programs, but installer doesn't open, but I see it task manager. Maybe someone know what problem?   [Moved from the After Effects forum by moderator]

 Hi, I can't download the Premiere Pro software. It doesn't work for me. I've tried twice already.

Bonsoir, Je viens  à l'instant de souscrire un abonnement, avec un essai gratuit de 7 jours. J'ai voulu télécharger les logiciels (lightroom et photoshop), or mon mac est bien trop vieux, et ne peut installer les dernières mises à jour nécessaires pour supporter ces logiciels. Je souhaite donc résilier mon abonnement. Malheureusement, il est indiqué sur mon compte "vous pourrez bientôt gérer votre formule". Autrement dit, pour l'instant tu ne peux rien faire.Je n'ai pas envie de devoir attendre la fin de la période d'essai gratuite, puis d'être débité pour des logiciels dont je n'ai même pas pu me servir...Pourriez-vous m'aider ?Merci.Charlotte.

Bonjour,J'ai cherché à résilier mon abonnement (formule Creative Cloud abonnement mono-applicatif pour Adobe Audition mensuel) plusieurs fois, en suivant les instructions forunies, mais sans succès.Sur mon compte, il n'y a pas de lien permettant d'annuler la formule. J'ai essayé de nombreuses fois, depuis plusieurs navigateurs, et jamais l'option n'est proposée. Il est également impossible de contacter le service technique ou le service clients par un formulaire e-mail depuis le site ; ni par téléphone ; et le chat n'est ouvert que lorsque je travaille...Merci donc de résilier ma formule au plus vite, et de ne pas me facturer de frais de résiliation : vous ne respectez pas votre part du contrat, qui indique que l'on peut arrêter son abonnement depuis son compte ou vous contacter.

I have a perpetual licence version of Photoshop. All has been fine on my current PC for the last 5 years - no issues at all. Yesterday I completed the update from Windows 10 to 11. Everything (all other software, apps etc) on my PC works as before - except Photoshop. It now says I have exceeded my licence limit, and to continue I need to deactivate on another computer. I only have it on one other computer - so obviously still within the 2 allowed usage. I spoke with Adobe support who told me to deactivate it on the other (still working fine) computer....and then try my now Windows 11 PC. Still no good, and now it will not reactivate on other computer either. So I have gone from 2 working versions to none. Support told me they had to 'go away and consult on this'. They emailed me back several hours later and aksed me to call them. Long story short, they now say it's not their problem and all support for my licence was ended a couple of years ago. Ok, that's fine - happy to have no suppo

I don't know whether it was a windows 11 update or last adobe update but both my photoshop and lightroom no longer open, Error 101 mostly or Could not complete your request because file is locked. Clicking on Lightroom does nothing, Photoshop gets stuck initializing. Have tried deleting all Adobe, using Creative Cloud uninstaller, Creative Cloud Cleaner Tool and cleaning out registry. Then re-installing Creative cloud and then the apps ad-infinitum but still a no go trying to get them to open. Have tried "every" solution on the internet, multiple times. After 10 hours I gave up. I have a 64GB workstation with all SSD's. Never had an issue before.

السلام عليكم ابغى الغي اشتراك البريمير فقط كيف ؟ لان ماقعد يضبط معي وشكرا

I bought a new laptop and updated the activated devices in my Adobe account to facilitate installing Photoshop on my new computer. Photoshop installation was successful.   The problem I encountered is installing Adobe Acrobat DC Pro 2015 on the new laptop.  I get the message that my seral number is already in use by the maximum allowed computers.   Apparently, the updated activated devices in my account is not seen by Acrobat Pro 2015.  Could my old laptop still be referenced in error?     I deactivated my new laptop, then tried to install Adobe Acrobat DC Pro 2015 to the same, but to no avail, same error message. Any ideas?   Thanks   [Moved from the Photoshop forum by moderator]

I have problem to open Photoshop today. It says Photoshop is locked in Windows. But there is no such thing. I uninstalled Photoshop, but can not install again. I have issues with Adobe InDesign all the time, but this is new to me. Adobe is going fast bye-bye! It is getting useless, it is buggy and not reliable at all.

Hello I have a problem with a serial number product. I activated it on a computer I don´t have access to at this moment and I need to cancel it on that computer. So I can install it and use it on a different computer.

Failing to install Phiotoshop Elements(After downloading MSVCP120.dll and MSVCR120.dll to c:Windows/System32 and C:Windows/SystemWOW64))I get this in the logWARN: Program "C:\Program Files\Adobe\Elements 2022 Organizer\CustomHook\CustomHook_HD_EO.exe" failed with exit code: -1073741701

This is the one of the worst apps ever. It won't recognize or restore my subscription and won't let me share or save a video. Total waste of time. 

I realize this has been discussed ad infinitum, but I'm trying to get a clear picture of what I'm going to need to do.I have a Win7 desktop that I've never upgraded due to the myriad warnings about Audition CS6's alleged incompatability with Win10 and Win11 - but with support for more and more software being discontinued, I am finding myself in a jam without being able to upgrade my virus protection, browser, and other key programs. So my question is, if I install Win 11, will Audition CS6 work (I purchased in 2012 outright and do not pay a subscription)? And if it doesn't work, does that mean I'm relegated to subscribing for brand-new software in which I need to create all-new presets?

I bought an InDesign subscription yesterday, but I'm unable to use it. The Creative Cloud Desktop shows InDesign as not owned, but when I click buy, I get an error message telling me that I already own InDesign. The plan shows up in my account (account.adobe.com), but not in Creative Cloud.   

My computer crashed and hard drive is shot. I need to download my old Acrobat Pro, but I'm uncertain about the version. I found the 2017 download and it's not that one, but cannot find a link for the 2015 or 2012 versions (suspecting it is one of these). Where can I find links to these? THANKS

Each time I try to install from Creative Cloud it gets to the 88% downloaded point, hangs, and then returns "Installation failed". Internet connection is normal. Also repeated tries always fail at the exact same percentage/Apple M1 MaxSequoia 15.5   [Topic edited by moderator for clarity.]