Questions

Good afternoon!Using Adobe products on Mac (Mac OS X 10.13.5) for a while and only now weird icon with title "adobe_licensing_helper" appeared in Launchpad.It is clear by it's name, what this is doing (actually, nothing when clicking on it), but how can I get rid of it?Thank you!

I want to set up Adobe Authenticator on my new mobile phone. But there is an issue, I can't find the code in the desktop settings. On  turning two-factor authentication, there is no QR code appearing.Kindly help, where can I find the QR code to use on my new mobile phone? Thank you.

I've paid for my subscription, but when I try to open Premiere Pro, it's telling me that I have to pay again and I was even told that it was a technical problem, and waited for assistance for 30 minutes then got disconnected.. Can anyone help?

is there any way to download Animate version (23.0.2) to (23.0)  for Big Sur?

When i open a app. Like Audition i get kick of server .. and the app dont work ..And i need to sign in again ...  And the same thing happens when i try to open an app.

今天我安裝ADOBE  illustrator 跟 photoshop，他顯示我windows 版本不符合，但我明明就符合他的windwos10 22h2 ，有人遇到一樣的問題嗎?    [Moderator moved the thread from the Acrobat Reader forum]

I am running out of space on my C: drive and unable to update to newer versions of Lightroom Classic etc....I am thinking about uninstalling from the C: drive and reinstalling on my 😧 drive. My 😧 is just a partition on my internal hard disc.Questions:1 Is this possible and wise?2 If so how do I go about it?I am not very computer savvy!! ThanksJim

I just paid for my monthly subscription and I haven't been able to install any apps for the past 3 days. When creative cloud tries to sign me in, it goes to browser then says I'm already signed in. This is prompted and happens about 3 times before I finally get the message in the attached image. Someone help out pls. 

I am having this new issue where i am trying to install illustrator and it is not working.  The weird thing is, it says it is installing and but i don't see proof anywhere it did and I can't find the app.  My creative cloud update has stalled at updating at 33% and i am not sure what to do as I keep going in circles.  any help would be much appreciated!!

I just got the Creative Cloud plan All applications 100 GB and when I download the CREATIVE CLOUD it doesn't let me download the premiere and I get to buy it and when I want to buy it with the same plan that I have it doesn't let me

I want to install trial version of Photoshop BUT when I do open the setup folder , Creative Cloud starts to be updating and it gives the same error message every time. error code 72, what does mean? I made all the things to solve the problem but  it didn't work. What else can I do?

Last week I tried to launch my Premier Elements 2020 after not using it for a couple of years and it threw up an error message and wouldn't launch.  I thought the only thing to do was to uninstall it, re-download the program and license and re-install.  However although it starts to load it gets to about third of the way through and then an Adobe error shows up 'Customhook_HD_EO.exe'.  The application appears to continue loading in the background if I don't hit 'OK' on the error message, but then when it gets to about 80% the installer freezes and then I get 'Sorry installation failed - error 183'. Not very helpful!!I've run this successfully on the PC many times in the past but right now my paid for program will not work.  Any ideas?I am running Windows 10 

Hi community! I've tried everythig but when starting to douwload any of the cc suite Apps error 1 keep showing up. I run migration asisistant to transfer everything form my old Air (Intel) to this one, the apps (Indesign/ Photodhop/premiere) were already disinstalled except for adobe pro and crative cloud desktop app, that were copied to new mac, which I uninstalled as first thing.This is what I  have already tried to solve the error:- created new local admin user account to dowload it for there https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html- controlled and fixed connetivity issues https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html- run Creative Cloud Cleaner Tool. Followed all the steps at this page https://helpx.adobe.com/it/creative-cloud/kb/cc-cleaner-tool-installation-problems.html- run tests abour Adobe server connection at this page https://helpx.adobe.com/it/x-productkb/p

Bonjour,Je tentedésespérément d'installer Illustrator mais c'est toujours un echec.Voici le message d'erreur : Exit Code: 145 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 1 warnings(s) FATAL: Error (Code = 145) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:6.6.4.2 FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 6.6.4.2). Error code: '145' WARN: Destination path is file or already used "/Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Reporter.app/Contents/Resources/de.lproj/MainMenu.nib/classes.nib" -------------------------------------------------------------------------------------Merci d'avance pour votre aideThibault

There are several other threads about this issue over the past few years, all completely unresolved. I've had the full Adobe Creative Cloud from the beginning and have never had an issue with it until two weeks ago with this endless login loop. Nothing had changed on my system (on an iMac) and I've tried all the self-help troubleshooting steps including deleting the following folders:~/Library/Application Support/Adobe/OOBE   (in user Library folder)/Library/Application Support/Adobe/SLCache  (in main Library folder)/Library/Application Support/Adobe/SLStore... and finally contacting support, both chat and phone. 4 support agents over 4 days, 2 to 4 hours each day giving them remote access to my computer, and they were unable to resolve the issue. No suggestions, nothing. I told them (being that I use to do tech support for other companies) that it looks to me that it's an issue with their backend server not properly creating the credentials... a couple of days late

Is there a way to set the save panes within all Creative Cloud applications to work with dark mode?It's currently very jarring on the eye when everything else is dark and the old light grey save panes pop up. It seems as though it's a bug or something they haven't got around to yet

Hi,I am just trying to contact Adobe but Chat is closed.I am going to repurchase the monthly payment soon, I had a problem before with my card which i've discussed in the Chat forum.Thanks,Miriam.

Hello, When will Creative Cloud be supported the New Apple Laptop with M3 max chip? My old laptop is dying and I need CC to work on my new laptop. Thank you.   

I lost my logic board and had to reinstall everything on my Macbook Pro. I created one user account which allows me to successfully login to Creative Cloud and use all Adobe apps perfectly. But that user account has some glitches with other software. So I created a 2nd user account on the Mac and am trying to use my Creative Cloud app there. It just keeps asking me to login over and over and won't let me use any apps. My account is current. I've tried connecting my Facebook and Apple accounts for login, but while all of them login successfully, I always end up at the same place: with the attached notice. I've tried removing entries in the hosts file (there weren't any). I've also tried editing keychain access. (couldn't find either of the files referenced in my keychain) I just tried reinstalling the Creative Cloud app, but it gave this error: Please don't suggest to uninstall and reinstall all my CC apps. I just spent a month getting my computer working while trave

Hallo Adobe Photoshop , Ich habe einen Problem mein (altes) Photoshop CS5 extended funktioniert nicht mehr ( hatte es schon länger nicht mehr benützt !), es kam die Aufforderung Codenummer eingeben , alte CD ist noch vorhanden mit 22 . Buchstaben - Zahlen ! erster Block : 5 Buchstaben und eine Zahl, dann jeweils Blöcke mit je 4 Zahlen. Wann wir das CS5 das erstemal Installiert hatten , weiß Ich nicht mehr . Bitte um ihre Hilfe.

I don't know where else to turn to with this issue. It's not an Adobe issue, per se, but I'm hoping someone on this site can give me a clue.I started getting this crazy pop-up screen a couple of months ago. All my efforts to get rid of it have failed.It doesn't do anything. It doesn't seem to be linked to anything. If I click anywhere on my screen, or if I type anything with the keyboard, this thing goes away, only to return a half hour or so later. It's simply a bloody nuisance.I am running a Gateway FX6840, about 18 years old. It came with WinXT and was upgraded to Win7 about 12 years ago. Gateway is no help because they're long gone.Flash Player was deleted from this computer about three years ago - before it was discontinued.I've searched for anything, in temp files and program files, with any perceived connection to Flash Player. I did find, and delete, an old Install File hidden away in a User App Data folder. I've tried everything I can think of with Norton 360. Nothing.I sure w

Has anyone figured out yet if Adobe lets you delete your own credit card out of their system or do they keep hostage forever and convince you it's a dummy account (yet it charges your card) and that it's perfectly safe with them (even though they got hacked on Oct 2019)?

Can i install adobe apps from creative cloud on my Mac AND PC - if they are on the same machine?

I am looking to have this installed on to my 2023 Apple Macbook Pro 16 Max labtop because I am traveling and really need this on my labtop before I travel.

How do I download Lightroom 6? 64 Bit Windows System