Questions

i am in enterprise adobe creative cloud app using with adobe creative cloud desktop updates after not able to login continously error .

Hi Adobe, Today i joined a team after that I have lost access to Behance My old Behance username is https://www.behance.net/mprayagraj . whereas If I log in through same email id and password it redirect me to a new id https://www.behance.net/mprayagraj1 . Now I am not able to access my old one I searched in this forum but there was no solution. Also I am not able to see an option of Select Profile automatically which is mentioned in https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html . Please help me.

My organisation is paying for Acrobat Pro licence.When I try to edit a document, adobe asks me to sign up for a free trial.This is already paid for!!Yes, I am logged into Adobe.Yes, I should be able to edit documents unde the existing, paid for licence.Extremely exasperating!!Please either enable the features or provide a refund,

We’re excited to highlight a flexible deployment feature for educational institutions using Shared Device Licensing (SDL): License-Only Package. This option allows you to assign a Shared Device License to lab or classroom computers without reinstalling Creative Cloud apps.   Go to Admin Console Key Benefits: No reinstallation needed – Apply licenses to existing Adobe apps. Fast deployment – Streamlines the license activation process. Cross-platform support – Available for both Windows and macOS (Intel, Apple Silicon, and Universal builds). Efficient lab setup – Ideal for refreshing lab machines at the beginning of a semester or academic year. How to Create a License-Only Package: Go to Admin Console > Packages > Packages. Select Create a Package. Select Shared Device Licensing, then Select Next. Skip app selection by selecting Next on the Choose Apps screen. Continue through the remaining screens and finalize your package. For

administration console does not allow adding users

Estaba realizado la compra de suscripción anual, ingresé datos de la tarjeta se hizo el cobro normal y al final lanzo error pero si se realizó el cobro, intenté por segunda vez y sucedió lo mismo y necesito una solución al respecto me pueden ayudar

I needed to use adobe illustrator momentarily for a over the summer school project earlier this week and I took the Adobe free trial for it. Now I have no need for an adobe subscription since the project is done, but I have an issue. I cannot find where to cancel my subscription, infact it seems as if I had no free trial at all. I got the verification emal, I did fill my card information and I got the email that I will be charged on june 24th if I don't cancel my subscription. I checked my account information and there are no active plans, but I can still use illustrator normally. I want to cancel my plan and I don't want to be charged. Could this be because I used my student email?

I previously canceled my purchase request; however, I have noticed that charges are still being made to my credit card.This is clearly unauthorized and very concerning.Please investigate this matter immediately and cancel any further charges.Additionally, I request a full refund for any payments that were processed after the cancellation.Looking forward to your prompt response and resolution of this issue.

구매 완료했는데 플랜을 사용할 수 없습니다.구독중인 플랜에 구매 내역이 떠있지 않아 취소할 수 도 없습니다.결제는 완료된 상황입니다.구독 취소 합니다.

We have a large number of users that need to be added to the Exception List before we enable Domain enforcement.  Currently, each user has to be manually added.  Why is there no upload by CSV file like in other areas of the Admin Console?

We are extend magento enterprise license to Feb,2025 to Feb,2026 already but can't build magento we found technical error as below. please suggest for contact supporter.Magento 2 Enterprise Editionproduct-enterprise-edition : 2.4.3[Composer\Downloader\TransportException (100)]The "https://repo.magento.com/archives/magento/module-advanced-rule/magento-module-advanced-rule-100.4.0.0.zip" file could not be downloaded (HTTP/2 404 😞"This might just be a temporary issue, please try again in a moment. If theproblem persists, please contact your Adobe Account Manager to confirm that your license entitlement has not expired."

Sono proprietaria di un abbonamento Teams, da diversi giorni non riesco ad accedere ad Adobe, inserisco nome utente e password, la procedura va avanti poi alla fine si riapre il form con la richiesta di nome utente e password. Non ricevo notifiche di errore ma in loop si riapre il form. Come risolvere?

Quiero reducir el numero de licencias, ya que actualmente contamos con 13/14 licencias que estan siendo utilizadas. Por mas que busco no encuentro la manera de reducir este numero. 

We’re excited to announce the launch of Aggregated License Reporting in the Adobe Global Admin Console (GAC) — a new feature designed to provide enterprise global admins with deep insights into license provisioning across their entire organization hierarchy.   Go to Global Admin Console   With the new Aggregated License Reporting feature in the Adobe Global Admin Console, enterprise admins can now: Generate custom license reports by selecting one or more organizations, specific products, and preset or custom date ranges (e.g., last 6 months, full contract duration). Access and download previously generated reports — including those created by other global admins — and export them in CSV format with usage trends, license counts by child organization, and product-level breakdowns. These insights help streamline internal reporting, improve operational efficiency, and support data-driven decisions.   To get started:Go to Insights tab in the Global Admin Consol

Guten Tag, ich bin Administrator unseres Adobe-Unternehmenskontos und möchte das Abo „Creative Cloud – Alle Applikationen (Teams-Abo)“, das am 4. März 2025 begonnen hat, kündigen. Leider finde ich in der Admin Console keine Möglichkeit, das Abo direkt zu kündigen. Ich bitte Sie daher, mir entweder die Kündigung durchzuführen oder mir mitzuteilen, wie ich konkret vorgehen muss. Mir ist bewusst, dass eventuell eine Kündigungsgebühr anfällt. Vielen Dank im Voraus für Ihre Unterstützung. Mit freundlichen Grüßen[taschtschjan]

Hi, I recently experienced an issue following the repackaging of our Adobe plan at my company. As a result, I ended up with a new account that is missing all my files. Could you please explain why a repackaging and upgrade would result in the creation of a new account? Ideally, any upgrade should be applied to the original account to avoid such disruptions. In case my this information helps, I'm using Windows 11. Thank you for your assistance.

Hola, Estoy teniendo problemas para eliminar al usuario  desde la Adobe Admin Console. El usuario: No tiene ningún producto o licencia asignada No forma parte de ningún grupo de usuarios No aparece con contenido pendiente de transferencia No tiene tipo de identidad gestionada (Adobe ID) A pesar de cumplir estas condiciones, la consola no permite eliminarlo. Ya he probado también con la opción de carga por CSV utilizando la instrucción DELETE, sin éxito. Solicito que se revise este caso y se proceda, si es posible, a la eliminación forzada del usuario, o que se me indique el motivo técnico por el cual no es posible eliminarlo manualmente. Gracias por su ayuda. Atentamente, EncarnaAdministrador del sistemaIES Alfonso X (usuario afectado) [Removed by moderator: Please refrain from sharing personal details here, as this is a public forum accessible to all.]

I was moved to a business account earlier this year and alongside it, my personal files and behance account, however, when I was let off of the company, I lost access from all of my personal files and accounts without any proper warning and can't seem to revert that. I haven't found any solution to that issue yet.

hi,I've set up a subscription with my company account, but I can't access the admin console - it says that my admin might have blocked that (which is pointless as I'm the admin). I can't even access company support, so I'm kind of stuck. Actually, I just want to have invoices from my subscription. Does anybody have a clue? How can I contact Adobe? Thanks

Ayer, domingo 8 de junio y de manera repentina, mis apps de Adobe tanto para móvil y escritorio, habían dejado de estar disponibles (con un candado por sobre sus íconos) porque "había caducado mi plan".Esto no fue así, ya que siempre tuve el pago al día, y mi fecha de facturación son los días 9 de cada mes (o sea, hoy). Adobe me notificó que tenía que renovar el plan, curiosamente me llamó la atención porque aún faltaba un día para la fecha de cobro, y no tendría de por que haber recibido esta notificación y bloqueos de apps.De todos modos, como no tenía otra alternativa, procedí a renovar el plan. Al aclarar que soy estudiante, y avanzar -nuevamente- con un plan anual vía pago mensual, Adobe me duplica el perfil, y además, me genera un nuevo cobro (los días 8 de cada mes, habíendose ayer, debitado los $20.521,60 Ars por el nuevo perfil) y hoy nuevamente, Adobe quiso cobrarse los mismos $20.521,60 Ars de mi cuenta bancaria, por mi perfil personal). No sólo que con mi perfil p

5월 23일에 과제 때문에 일러스트를 대학교 할인 목록에서 19800원으로 구입하여 사용하다6월 8일 다시 일러스트를 켜니 결제 요청 알림창이 떠서 전에 구입했던 것을 잊고 다시 구입을 하여 9900원이 결제되었습니다그리고 오늘 6월 10일 다시 한 번 결제 알림창이 떠서 취소하고 모두 환불받고 싶어서 플랜 내역을 들어가니 내역이 안 뜨는데 이건 어떻게 해야 하는 건가요  

Hello,Our organization recently had a problem with our Adobe Identity Management sync, and I restarted provisioning in Azure to fix that.  Our users can access their Adobe products again, so that's great.However, all of our privileged admin users of the console have had their work/school accounts either deactivated or removed from the ability to access the admin console.All of the "contact support" instructions begin with signing into the console, which is the one thing none of us can do, and that chat bot is worse than useless, so I'm posting here.If someone from Adobe Support could please let me know what they need from my organization to reprovision our Admin Console access, I would very much appreciate it.

I am a new administrator at our school.  The old administrator added me then removed themselves and left.  I can see partial contracts but not all of them, primarily the creative cloud.  How can I contact the enterprise support to get this sorted?  I only have the option for K-12 express as a support option in the enterprise console.

Hi we have a Creative Cloud for education | K–12 School Named User  license, but without Adobe Portfolio/Behance. It's free now for schools during this time, but it's not listed in our Adobe Admin Console to turn on. Anyone know of a way to activate it for our students now? It works for adobe accounts not tied to our Named User license.

I cannot access my existing Behance profile. When I login, it always access the new profile without project posted.  I still receive my Behance notification via my email.  Please help!