Questions

I made some illustrator files several months ago and saved them to the cloud. Now I am trying to open them and it says "Can't open file. The account you signed in with doesn't have access to this file. Contact the owner for more info." I am the original creator and I have an adobe account using one email that has both a personal account and a school account (which I can't remember if I've ever used this). The files appear in-app under "Your files" but if I go to assets.adobe.com it says "You have no cloud documents." Since I made them I've gotten a new computer and my original subscription ended and I am currently on a 7 day trial on my personal account. Also I'm a student and my institution paid for the subscription originally. I don't remember if I made the files after being signed into a personal account or a school account. When I'm signed into my school account if I try to go to assets.adobe.com I get: "Error 401: Unauthorized. You are not authorized to access this site." I'm just

Under this account/email, I have a personal profile with about 500 files in Adobe Express. My organization just added this account under a new umbrella Teams account, and as such, has transferred my license from my personal profile to a second, new Teams profile (both still under this email).  My hope was to quickly move all of my files over to the new Teams profile, but unfortunately online directions on this topic seem to be all over the place, with the main article suggesting manually sharing every single Express file you want to move with your new profile. I'm assuming there must be some way to do this all at once, especially considering it's all my account? Thanks in advance for any assistance. 

Hello I'm trying to configure that my users will login to Adobe with their Microsoft 365 enterprise credentials. I've found this documentation that seems prety clear https://helpx.adobe.com/enterprise/using/sso-setup-azure.html But when I try to make the first step (create a new directory); that option is grayed out. My Adobe account has several Adobe Pro licenses that appear grouped under the category "Document cloud". The instructions I linked before state that one prerrequisite is to have licenses in the "Document cloud for enterprise" (among other kinds). Is there a difference between Document Cloud and Document Cloud for enterprise? If I go to the Adobe main web store I don't see there's two different licenses for enterprise (there only let us select for personal, teachers, educative centers or business; but inside business I don't see any difference). What amb I doing wrong? Thanks for the attention

I recently imaged a new device, and I cannot seem to get adobe installed on it. A week ago we got this device, imaged it and installed all of the adobe software. The user mentioned that they need a larger hard drive, we ordered one, installed it and then reimaged it. Now when I go to install the software, it is throwing an error. I for the life of me cannot get adobe installed on this device. It returns the following error, found in the PDA log below. So far the troubleshooting steps ive done are as follows- Use the Adobe uninstaller tool, and it shows that there are no applications installed,- Remove any adobe apps if present.- Redownload / try different packages.- Try as local admin and network admin.- Try under different accounts.- Run from terminal.- Run the MSI.- Run the EXE. Either way no avail. It looks like its really getting hung up on this either the MSI failing, or the CCDA uninstaller failing 02/12/25 11:51:26:083 | [INFO] | | ASU | MSIInvoker | MSIInvoker |

I want to email Adobe. The chat is not available, because I am not an administrator. My issue needs attention from a human being, who is knowledgeable, at Adobe. I am in Europe. I am not calling the USA. Also, why is there a contact possibility on Twitter, but no email address??

In the last 24 hours I've spent nearly 3 1/2 hours on chat, the phone, sending screenshots, and allowing A.S. to remote in to my computer, and no resolve. I'll be looking for a negative starring system online and looking to replace our corporate package when our renewal comes up. I've repeated myself so many times to so many people who clearly didn't know anything about how they could help me. Get it together people!

As we are taken the current plan about adobe substance texture, But we not able to assign the license to our colleage as its crusial on workflow user not able to use the other adobe product. as its login with defferent accounti feel this issue will impacting with other work product hence i suggesting for to change or modilfy option for hope you understand.. 

Exciting News for Global Admins!  The latest Group Projection release in the Global Admin Console is here. It brings powerful new features to streamline group sharing, conflict resolution, and admin control—making user group management easier and more efficient across your organization!   Go to Global Admin Console   What’s New? Overwrite Existing Groups Global Admins can now seamlessly share user groups with existing organizations without deleting current setups. During the sharing process, choose to:✔ Merge groups for a unified structure.✔ Replace existing groups with shared ones.✔ Retain current groups for continued flexibility.   Note: Groups may be disabled for sharing if they are owned by another organization, Adobe storage for business isn't enabled, the sharing policy is turned off, or there are no child organizations to share with.   Enhanced Conflict Resolution When a user group with the same name exists in both the source and targ

Is there a way to pay extra to add more than 2 devices on my Adobe Individuals plan? I am tired of keep signing in and signing out when I use other devices to log in my account.

 How can I install an older version of Illustrator 27.00 for Pantone Solid Coated in Creative Cloud? The older version cannot locate the 27.00 version.

HI Is there any way of AUSST filtering by hostname , filtering by groups is not an option for us due to the very large number of users and turnover ( education ) . many thanks in advance 

Can I delete the TXT record containing "adobe-sign-verification=" and "adobe-idp-site-verification="?For the former, there's no documentation and for the latter, there is a vague mention here: https://helpx.adobe.com/enterprise/using/add-domains-directories.html#validateDemonstrate domain's ownership -> "Add information to your DNS servers to complete this step. Inform your DNS manager in advance so they can complete this step promptly.Adobe periodically checks the DNS records for your domain. If the DNS records are correct, the domain is validated automatically. If you want to validate the domain immediately, you can sign into the Admin Console and validate it manually. Next, you need to validate domains."Could someone confirm?

Hi,when we first started using libraries a number of years ago,we use to create them, erroneously, with the "Everyone" sharing option by default, and then adding members individually as well.Over the course of the years, a number of people, while using adobe stock, have been unknowingly saving their stock files in these libraries, because of the lack of the (odd) way creative cloud handles default Stock folders.This forces us to periodicallly go through the libraries and deleting these unwanted random files.Is there any way to remove the company-wide access to these library, and only keep the interested individual members? At the moment the "Everyone" option seems to be set in stone and i can't see any way of changing it. Could some IT admin have permissions to do that?As these libraries are widely used on a number of  assets, we would like to avoid going the route of duplicating/recreating the libraries, for fear of screwing up all of the linked items.Thanks!

Hi Adobe Team & Community,We are a Value Incentive Plan (VIP) customer using Adobe Creative Cloud for our company, and for the second year in a row, we’ve encountered a major issue when renewing our licenses.Our designated Adobe contact person disappears—their email is deactivated, and we are left without a new point of contact. This forces us into a long and frustrating cycle of reaching out to Adobe support, being redirected multiple times, and struggling to get a new contact assigned. The process is inefficient and time-consuming, especially for professional businesses paying significant annual fees.We’d like to know:Has anyone else experienced this issue? If so, have you found a better way to ensure continuity in your VIP account management?Adobe Team: Can you provide a solution or escalation path to prevent this from happening in the future? Having a clear process for contact reassignment would significantly improve the experience for VIP customers.Looking forward to insights

Hi, I've been using adobe apps for 3 years now with my university student license and I can access all apps with no charge, and recently when I attempted to use my Indesign app, it says my License has expired but I still I am still an existing student and have a few years left in my degree. I remember receiving an email a few years ago for a renewal and that fixed it before, however now I did not receive a license renewal email and currently in need of help if Adobe possibly made a mistake in expiring my student license.All help is appreciated.

We have an Adobe Enterprise account with one product: Adobe Sign - Enterprise.The person that set this up, and is listed as Contract Owner has left our company.In the Admin Console I can see pages for Overview, Products, Users, and Support. The Support page just links to this community and tells me to contact our administrator.In the users list I am listed as an Administrator but under Admin Role it says: "Product, Product Profile".So, my assumption is that the person that left the company thought they had made me the admin for the account, but they haven't.Now of course my issue is that nobody at our company has admin access to our account and, as far as a I can tell, no way to request a transfer. Does anyone know how to contact a team at adobe that deals with enterprise accounts? Anything I try to do to contact them through their portal just tells me to contact my admin.Is there an email address any one can suggect I can contact to get a process started to authenticate a new contract

You recently added some ads for apps and features that most of our enterprise users are not allowed to use, generating frustration on Adobe products.Example: Adobe Express and AI Feature Could you please remove shortcuts for apps/features in CC Desktop app if user is unlicensed to use them?

I work in healthcare. Our Security and Info Systems departments are extremely vigilant. My impression has been that using Adobe products and tools (such as Generative AI functionality and certain plugins) make us vulnerable to security risks. Are there special add-ons available for an Enterprise Account that mitigate these conditions? Forgive me if the subject is misleading. It's the verbiage I received back from Security about an Adobe plugin that was not working properly.

Hallo, ich habe die Info bekommen, dass die Verlängerung meiner Adobe-Lizenzen bald fällig ist und soll mich bei meinem Kundenbetreuer melden und die Verlängerung zwischen dem 11.08. - 10.09.2022 in Auftrag geben. Leider ist mein Kundenbetreuer nicht oder nicht mehr erreichbar und ich hätte gern ein Angebot für die Verlängerung mit den entsprechenden Konditionen hierfür. Wäre schön wenn sich mal jemand von Adobe bei mir melden könnte. Danke 🙂

 Hello everyone,I have an error after updating Photoshop 2025. You can see the errors as attachments. I reinstalled the Cloud and Photoshop, but nothing changed. After uploading it, it directly gives these errors. Is it related to the app or Windows? Many thanks in advance. Best wishes,Bash

Our company is implementing Conditional Access with our rollout of Windows 11.  We have found that the Creative Cloud Desktop application does not support logging in to the user's Adobe ID with Single Sign On when Conditional Access is enabled.  The issue seems to be that the Device ID is not passed during the authenticaiton attempt, so Conditional Access does not trust the device, even though the device the user is attempting to login from is a trusted device.  Adobe's workaround is to use Sign In using your browser.  This method works, because the browser login does pass the Device ID correctly.  But the issue with this workaround is that SIgn In using your browser is hidden in the Help menu, not in a place where it is visible to the user.  We ask that Adobe improve the login experience so that the default login form passes the Device ID correctly and otherwise conforms with Micorosoft Kerberos to support logging in via SSO.  Failing

The basic ability for an administrator of a team to reset the password of a user account. Every other similar product I've ever used has this.

Hi there! We have Adobe Entertprise for a School District, is the Content Scheduler a feature now that is able to be used for our Enterprise account? As of 2022: *Currently this feature is not available to Creative Cloud Enterprise users, but it will be coming soon to Enterprise. This is currently only available to Creative Cloud Express premium users and Creative Cloud Teams members.Thanks!

We have about 50 Creative Cloud users, which need to have the exact same user settings for InDesing. I could'n find anything that allows us to define every setting of InDesign, pallets, scripts etc. I found out, that there are packages I can define. But the guide is very unspecific on the settings I can predefine.https://helpx.adobe.com/de/enterprise/using/package-templates.html Until now I must setup every user manually. But early next year we getn new hardware for everyone and I really don't want to do the setup 50 times. It takes around 2-3 hours each. We use JAMF for the Mac deployment. The users only have the CC Desktop App and install the programs they need themselfs. That is handy for the genreal deployment, but makes it unable to setup any user and program beased settings. Are there any solutions?

Nabeel Ahmed is experiencing an issue accessing Adobe Acrobat Pro. While his license has been renewed and he appears to have the appropriate access in the user list, he is currently unable to use the software. [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]