Questions

I ran into a brick wall with the chat bot, so I'm coming here for some assistance. A couple of years ago, my company decided to pay for a subscription to XD for one of our vendor's staff members. I added our company card to her personal account and we were billed appropriately for the initial purchase and one renewal. In November of 2023, this user stopped working for us and her company added her account to their enterprise Adobe plan. I logged into her account and confirmed that my billing info wasn't present and her account was tied to their enterprise account. Currently the account has no plan and no billing info associated with it. However, I received a charge on my company card for another year of XD. I confirmed with the vendor that they definitely don't have my card on file and they didn't receive an invoice on that date. I need to find out why/where my card is still tied to an XD plan and cancel the plan/remove my card. Help?!  

It was found recently that some freelancers had been using their personal accounts on work PCs as well as bringing in their personal laptops. They were told to stop using the accounts at work but also told that their PCs needed to be formatted.  Is this correct? Wouldn't it suffice to simply logout of their personal accounts while at work?There are a bunch of people formatting their PCs as I type this...

I've been trying to get Adobe Ilustrate and Adobe Cloud on my Windows Laptop and when I try and open the installers, but none of them actually open, they just slighly load but never open. I've tried almost everything I can find but it hasn't yet worked.

All, I bought a license, added a user to that license and had the system sent out an invite.  When the user tries to access - she's getting a message to buy a license.  HELP, PLEASE!

  Imagine this scenario: You have multiple individual files and are overwhelmed by the thought of converting them first and then stitching them together after the fact. This is where Adobe Express PDF Quick Actions comes to the rescue.     Go to Express   Accept Offer   Admins: If your organization has at least one Creative Cloud for enterprise subscription, you can assign the free membership to users. Learn more.   Follow the steps below to give it a try! Step 1: Go to the Documents tab in Adobe Express.   Step 2: Choose the Quick Action for Combined Files.   Step 3: Add the files you want to combine and 'check' 'Select all' once ready.   Click on download, and that's it... Use Adobe Express PDF features to combine and create a single PDF  by combining files in various formats that started out in different programs. Access quick options anytime, anywhere to combine a PNG photo, an

No matter if it's a photo or a video once i select it it never loads the image. I have projects to uplaod and it's been days that this issue is still ongoing. would it be that there's no more space? where would this show up? thank you!!

Is it possible to reach out Adobe Corporate office  through email? Or any direct chat? Noone respond to my calls so I want to reach Corporate office`s representatives in any other possible way. Thanks! 

Sitll no word on, when adobe plans to fix their issue in the admin console about claimed domains, if we have a claimed domain we cannot create an adobe ID for that user,  which is beyond frustrating to say the least as we have users that have off network machine that cannot use federated id's.  they are just not taking this issue seriously, it beyond infuriating by adobe to have done this change. no ETA no nothing.  

Hello all, Could you please advise on how to change the Adobe Account name (not the public name, not the screen name)? I'm an Administrator of an Adobe Target user group and there are a couple of accounts that do not have any names attched to them - so they're being displayed as "null" when updating activities in Target. The fields are not editable when trying to update through https://account.adobe.com/profile or through https://account.adobe.com/profile?editAccountName.Thank you!

When trying to install Adobe after effects on my new macbook pro, I am getting the following message. "Another installer is currently running, which must be closed before installing this product.  Please close other installers."  I do not have anything else running.  I have shut down my system and upon starting up again, immediately try the install.  I get the same message.  Any suggestions?

Hello, I have no option to cancel my subscription or manage my plan (the button is missing). The billing options are also not available to me; there isn't even a window for that. I logged in with my private email account and all those options were available, so this isn't a browser issue. How do I cancel my subscription? 

We have an AUSST- server which downloads the fresh and incremental updates for certain Adobe products.This works.We have a client with Adobe's RUM and at 2 locations the client-config file created with AUSST.The only thing i get from RUM is Returncode 2 when i run it as: RemoteUpdateManager.exe in an elevated CMD. It should then update all products.When i specific ask to update Illustartor (>RemoteUpdateManager --productVersions=ILST -(-action=install))It also only wants to update Acrobat but exits also with code 2. How to solve this?! I can't make ... from UpdaterCore failed for CFU errorCode(212) curRefId((null)) errorCodeString(U41M1C212). Here is the content for the RemoteUpdaterManager.log  and the PDApp.log 08/19/24 15:06:37:794 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10436 | ##################################################08/19/24 15:06:37:794 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10436 | ###########

Really tired of having to deal with customer service that knows nothing about this product.  They also like to just put people on mute and not respond.  I have been sitting here for 15 minutes with no response, no warning theyre going afk.  i will be looking for another editing software going forward.  foreign call centers are a for way to lose customers.

Has anyone else had problems renewing their business Adobe Licenses?  It all started on 7/22/2024 and it has yet to be renewed even though we paid.  Now we're getting pop-up windows stating we have 5 days to renew or all access will be cancelled. I've called my rep Neha Vij 5 times and it always goes to voice mail.  Left multiple messages.  Finally I got an email back from Neha and he says 'Kindly allow me sometime to check and get back to you.'  Now my staff is worried our access will be shut off.I can't have this!Help!  

Hello, I have an account that contains two profiles:A "personal profile", which contains the creative cloud plan.A professional profile (with the name of my company), which contains the Adobe Acrobat pro plan.When I want to use a tool, I have to log out, and choose the right profile when I log back in.How can I group my two plans into a single profile?In the Admin Console menu, I cannot assign the Adobe Acrobat Pro plan to an email address (which is common to both profiles). Thank you.

On some windows machines we are seeing: RemoteUpdateManager version is : 2.4.0.2Starting the RemoteUpdateManager...**************************************************No new updates are available for Acrobat/Reader**************************************************RemoteUpdateManager exiting with Return Code (2)non-zero return code and it exits with a non-zero result code for any operation.  I have not been able to locate any log files either.  Where would it be?  It's not in C:\Windows\TEMP as indicated by the docs.

Hello Adobe Community,I hope everyone is doing well. I’m looking for guidance on how to manage multiple Adobe licenses for a single client who might need the following:- 1 license for Adobe Creative Cloud All Apps- 1 license for Adobe Photoshop- 1 license for Adobe Acrobat Pro- 1 license for Adobe PremiereBased on my research, Adobe Creative Cloud for Teams seems to be the best option. However, I’m curious about the best way to manage these subscriptions.The client would prefer to have all licenses associated with a single email account and then grant each employee access to the specific application they need.Could anyone advise on the correct approach to handle this kind of request? How can these subscriptions be managed under one email while ensuring that employees can access only the apps they are assigned?Thank you in advance for your insights!Best regards,

Hi Team, After placing an order, the Transaction ID/Purchase ID is captured in the Adobe Cloud Debugger, but after 3-4 hours when checking in the Analytics workspace, then it's not showing. Not getting where the issue is. Please find the below code snippet and the screenshots for your reference. Looking for a positive revert.Thanks in Advance. s.linkTrackVars = "products,events,eVar1,eVar2,eVar4,eVar8,eVar10,eVar11,eVar12,prop1,prop2,prop10,prop11,prop12,eVar30,eVar24,eVar55,eVar27,eVar33,eVar35,eVar36,eVar39,eVar43,eVar48,eVar37,eVar58,eVar59,eVar60,eVar66,eVar91"; s.purchaseID = s.eVar43 = digitalData.purchase ? digitalData.purchase.ecommerce.purchaseId : $(".c-reciept-page__id").text();  

Hallo Team Adobe,bei uns werden verwaltete Pakete mit der Adobe AdminConsole initial bereit gestellt und aktualisiert.Bei der Bereitstellung - z. B. Adobe Premiere Pro - werden Addons zur Auswahl angeboten, die dann mit dem Paket bereitgestellt und verteilt werden.  Bei der Aktualisierung entgeht uns leider die Information, ob sich die Anzahl der verfügbaren Addons geändert hat. Im Updateprozess ist die Auswahl von (neuen) Addons nicht vorgesehen. Das Paket wird einfach aktualisiert:  So hat dies zur Folge, dass uns neue Addons nicht zur Verfügung stehen und damit die Programmfunktionalität unvollständig, fehlerhaft oder beeinträchtigt wird. Unsere Frage: Ist es möglich, den Aktualisierungsprozess in der Adobe AdminConsole so anzupassen, dass mithilfe eines Popupdialogs, die Addons zu einer Anwendung erneut zur Auswahl angeboten werden? Vielen DANK für Ihre Unterstützung. Mit freundlichen GrüßenRaik Schillow

Was wondering if Adobe had any plans to allow Major version updates to take place via RUM?   Example:  Photoshop v2023 being updated to Photoshop 2024 via RUM.   As of now, it takes a fresh install of new and an uninstall of old annually.  This would be very helpful

I'm the IT management guy from a large company, and we are using adobe ID to manage the license of PS and Adobe product, using user's company email address. The problem is that I have assigned the product to user, but no following management is available. For example, is the user leaving the company, is he move to another position and no longer need to use adobe product? One possible way is to check every account's last log time, if one account hasn't logged in for like one month, we are reasonable to believe that this guy does not use Adobe product any longer. Do you have this interface or function to check such result? We only need to check specific set of users that is managed by me.

Can we get a "last logged on" report in the user export? I want to manage our license assignments, and right now everybody that asks for an Adobe licenses gets one. I want to remove inactive users to control license allocation. I could not find a report. According to Adobe Support, they cannot track login activity because we use named user licenses. They did suggest that I could export the Content Logs, that's better than nothing but a last activity would make much more sense.

I am tring to find the charges to use Microsoft Power Automate adobe connector in my power platform app but could not find any concreat information regarding this. Can anyone help with this?

Hi, I'm running into an issue at my organization where many of my users (Windows 10, mix of build 1703 and 1909) receive this popup regarding Adobe Creative Cloud Desktop (ACCD) upon boot stating "Adobe Creative Cloud is needed to resolve this problem.  However, it is missing or damaged.  Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." While it only shows up once upon boot, no matter what I do, this popup keeps coming back after a random number of restarts, affecting a random group of users.  Here are the options I have tried based on previous community posts about this subject, and the popups just keep coming back. Option #1:  Run the repair option directly from the popup.  Option #2:  Run the Creative Cloud Cleaner Tool, pull an ACCD package from the Creative Cloud Packager tool on my account, install that package. Option #3:  Manually uninstall ACCD from Pr

I can't delete my organization and users from my organization. Is there any way I can contact support directly to delete my organization and users?I have deleted my plan before but I still get charged.